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Paychex has always been a business I've wanted to work for. After more than 5 years there I realized this company is not what it once was, and employees are often left having to fulfill impossible expectations due to poor business decisions of it's upper leadership teams.
Why do you feel undervalued and what would make you feel better about your compensation?
Being paid at least industry standards and not being held back due to unrealistic views of how Paychex compares to other companies.
What does the leadership team need to get better at?
Realizing that their expectations for employee success are unreasonable and that the benefits they once touted as their reasoning for lower than average pay scale are now offered by their competitors as well as higher pay.
What are some of the best things about your team?
Generally my coworkers/peers are wonderful and in the same boat as me. We all work to improve things as well we can, but burnout has caused us to lose many very good, tenured workers. This loss has created an overall strain on remaining employees.
What would you improve about your company's interview process?
The interviews themselves vary from manager to manager - skills for interviewing are not always at a level necessary to identify the right employees. It can be very hard to get into leadership without leadership experience, causing employees to leave Paychex to get this experience.
What's going wrong and how can it be improved?
We do not have the experience and staffing to keep up with the rate of sales - it is unmanageable growth and the company has not kept up with industry pay for its employees and technology updates that may be an investment but would positively impact client and employee satisfaction exponentially.
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