Paychex Leadership Employee Reviews

The accountant channel team culture is phenomenal

Progressive thinking and keeping Paychex current

Review from Customer Support Dept

A service mindset trickles down from the top leaders at the company and is evident in the care and attention my clients receive.

They don't give up on people. They want to see each employee succeed and give us the tools to do so.

Review from Sales Dept

My own manager was great. Senior execs had zero power to push back against controlling CEO

Guidance is awesome and superb

The leadership team is very efficient and friendly. You will be treated as a family.

The leadership team is looking toward the future and they are open to positive change that will enhance both customer and employee experiences.

Good understanding, supportive and have a great opportunity to learn and move forward.

Accountable, honest, integrity, attentive, driven

Dedicated colleagues make it a big company with a small company feel. The work life balance has been great.

They say they are concerned with your well being.

They are very future oriented

great values and down to earth

The listen and take action. Seems simple, I know; but this goes a very long way.

They know how to lead. They welcome new ideas and are accessible to all employees within the organization. They communicate with the entire organization and believe in transparency.

Slow to respond to changes

Both of my direct managers have been very understanding and hands off if performance was high

My supervisor is the best supervisor I have ever had. I appreciate that the leadership team is open to feedback and genuinely considers what employees have to say - even entry-level employees.

A team of great leaders heading the leadership team.

Coordinating how a job should be done. Lots of mixed messages from each manager which leaves employees confused and discouraged.

Stop micromanaging workers and actively listen to Supervisors and front level employees who work directly with clients. Stop sacrificing quality for quantity of work and stop ysing discounts to appease clients and correct the source of the issues.

Paying its employees a reasonable and fair salary

Review from Sales Dept

Listen to employees and pay them better. Stop the bottoms up reporting and start to look yourself.

Realizing that their expectations for employee success are unreasonable and that the benefits they once touted as their reasoning for lower than average pay scale are now offered by their competitors as well as higher pay.

Putting its employees and customers first.

Everything. No communication skills, poor listening, abysmal organizational skills, lack of basic education, etc.

If it's not their way it's no way.

Stop only looking at bottom line and make sure employees are happy.

Hiring managers who care about being a positive voice for their team

Listen be understanding and not just aay they understand

Listening. Being compassionate. Get better at not being so robotic as far as company scripts they have

It needs some diversity within its organzation and it needs to be trained on what diversity should look like and be in this company

they need to be willing to listen and change to what is happening in the current times.

Actually caring about employees, not numbers. They refused to roll out work from home options until covid, and as soon as they can will make everyone go back, no matter the burden on the employees. They took away our raises to save the shareholders during covid, not ethical behavior from top down.

Review from Operations Dept

Better at hiring skilled people.

Our executive leadership team has been largely absent when it comes to continuing to communicate necessary information regarding changes at the company. I fear that our lacking technology and refusal to look outside Rochester for meaningful talent will be our eventual downfall.

Review from Customer Support Dept

Leadership is a joke, the in charge are only there because of relationships not accomplishments , so more people worried about a show then actual metrics

Review from Sales Dept

Clearly define expectations, hire off of skillset, not friendship, and be willing to learn from staff members who are actually executing and researching the work.