Peaksware FAQs

All Refunds require that you submit a ticket. You can do so here: https://help.trainingpeaks.com/hc/en-us/requests/new

Policy

TrainingPeaks Athlete Edition

Within the first 7 days of your initial subscription purchase or the renewal of an existing subscription, should you decide you want to cancel your paid subscription for any reason, we will refund you 100% of yourLASTpayment.

If after 7 days and up to 45 days after your initial or renewed paid subscription should you decide you want to cancel for any reason, you will be refunded a pro-rated amount based on your unused subscription.

After 45 days, there will be no refunds given.

TrainingPeaks iOS Mobile Subscriptions

If yourTrainingPeaks athlete subscription was purchased through the Apple Store you must request a refund through the Apple Store. Apple operates its own marketplace and we have no control over funds collected through their portal. Instructions to get a refund through Apple are found here.

TrainingPeaks Coach Edition

Within the first 7 days from the time of purchase should you request to close your account for any reason, we will honor that request and refund you 100% of your initial purchase price.

After 7 days, there will be no refunds given. You may close your account at any time and not incur any future billing.

TrainingPeaks Training Plans

For the protection of the authors intellectual property TrainingPeaks reserves the right to deny or approve refund requests on a case by case basis. In order to be considered for refund, a written request must be made to http://help.trainingpeaks.com/anonymous_requests/new within 24 hours of the purchase being made along with a detailed explanation of the refund request. Requests will then be assessed on a case by case basis at that point.

TrainingPeaks WKO:

For any reason during your first 7 days from the time of product activation should you decide that the product does not suit your needs, we will provide a full refund provided your copy of software has been deactivated on ALL computers.

Note: you can run WKO concurrently on 2 different computers of the same operating system (Mac OS or Windows) with the same license code. Additional computers or different operating systems require an additional license.

1. Access Account Management - Modify your billing contact info,Stop or change yourTrainingPeaks Premium subscription, Add a payment method,Review your purchase history, Delete your account.

2. Stop Autorenewal - Prevent recurring payment

3. Request a Refund -Receive credit forTrainingPeaks Premium or atraining plan

4. Delete Your Account - Close your account

5. GDPR Request - Access or erase your data

6. Unsubscribe - Remove yourself from our mailing list

Access Your Account Management Page

In your account management page, you can modify your billing contact info, stop or change yourTrainingPeaks Premium subscription, add a payment method, review your purchase history, and delete your account.

1. Log on. If you can't access your account, follow these instructions.

2. Click your name.

3. Click Settings.

4. Scroll down to manage subscriptions and paymentshyperlink and click.

5. A tab will open that surfaces your billing information.

Stop Autorenewal

1. Log on

2. Click your name

3. Settings

4. Scroll down toManage Subscriptions and Payments hyperlinkand click

5. A tab will open that surfaces your billing information.

6. Click the 'Stop Renewing' button

7. Confirm that you want to stop renewing in the pop-up window

YourTrainingPeaks Athlete account will remainTrainingPeaks Premium until the end of your subscription. When that term lapses, yourTrainingPeaks athlete account will revert to aTrainingPeaks free athlete account. None of your data will be lost, you just won't have access toTrainingPeaks Premium features unless you upgrade again.

Refunds

All Refunds require that you submit a ticket. You can do so here: https://help.trainingpeaks.com/hc/en-us/requests/new

Policy

TrainingPeaks Athlete Edition

Within the first 7 days of your initial subscription purchase or the renewal of an existing subscription, should you decide you want to cancel your paid subscription for any reason, we will refund you 100% of yourLASTpayment.

If after 7 days and up to 45 days after your initial or renewed paid subscription should you decide you want to cancel for any reason, you will be refunded a pro-rated amount based on your unused subscription.

After 45 days, there will be no refunds given.

TrainingPeaks iOS Mobile Subscriptions

If yourTrainingPeaks athlete subscription was purchased through the Apple Store you must request a refund through the Apple Store. Apple operates its own marketplace and we have no control over funds collected through their portal. Instructions to get a refund through Apple are found here.

TrainingPeaks Coach Edition

Within the first 7 days from the time of purchase should you request to close your account for any reason, we will honor that request and refund you 100% of your initial purchase price.

After 7 days, there will be no refunds given. You may close your account at any time and not incur any future billing.

TrainingPeaks Training Plans

For the protection of the authors intellectual property TrainingPeaks reserves the right to deny or approve refund requests on a case by case basis. In order to be considered for refund, a written request must be made to http://help.trainingpeaks.com/anonymous_requests/new within 24 hours of the purchase being made along with a detailed explanation of the refund request. Requests will then be assessed on a case by case basis at that point.

TrainingPeaks WKO:

For any reason during your first 7 days from the time of product activation should you decide that the product does not suit your needs, we will provide a full refund provided your copy of software has been deactivated on ALL computers.

Note: you can run WKO concurrently on 2 different computers of the same operating system (Mac OS or Windows) with the same license code. Additional computers or different operating systems require an additional license.

Delete Your Account

1. Log on

2. Click your name

3. Settings

4. Scroll down toManage Subscriptions and Payments hyperlinkand click

5. A tab will open that surfaces your billing information.

6. Click the red button 'Delete Account'

7. Confirm that you want to delete your account in the pop-up window

Please note:

1. If you have a subscription, it will be canceled, butnot automatically refunded.To receive a refund, please follow these instructions.

2. Once you delete your account, you will no longer be able to login to it or access the account.

GDPR Requests

1. Log On

2. Click your name

3. Click 'Help'

4. Enter 'GDPR' into the search bar

5. You can either submit a ticket through our help center (recommended) or send an email to [email protected].

6. Make sure to provide the email address and username for your account(s).

7. Specify if you'd like your data removed from your systemor if you'd like access to how your data is used in our system.

Unsubscribe

1. Log on

2. Click your name

3. Click Settings

4. Click Email Options

5. A new tab will open. Uncheck everything youdon't want to receive from TrainingPeaks and then click the 'Update'button.

If you continue to receive correspondence from us, it's likely that you have more than oneTrainingPeaks athlete account. In this event, use the password reset to find and delete additional accounts you may have.

If that doesn't help, write to us. We will find any extra accounts and delete them on your behalf. https://help.trainingpeaks.com/hc/en-us/requests/new

Once in your account, you may see a few screens that help you set up your account. Please continue through those screens until you arrive at either Home or your Calendar. If you arrive on Home, you'll want to click on Calendar on the top bar navigation menu in order to access your training plan library.

To apply a training plan (Please navigate to Calendar first):

Clickthe Plan icon at the left of your screen- it is the lower of the two icons and looks like a binder

Select the plan you would like to apply

Choose your start/end dates

Click Apply

To apply this plan to a new date, you must remove it and then reapply

If you need to remove an applied plan, you will want to click on "Remove" when you access the plan from the plan menu.

Please note:

If you are using the TrainingPeaks iOS Mobile app, you can apply the plan by tapping on the More icon and then locate the Training Plan to apply. Training Plans can't be applied or unapplied from the Android app but can be viewed once they have been applied to your calendar from TrainingPeaks online.

Some training plans are specific to an event and can only be used once. Those that are not set up as event-specific may be reused.

Only athletes with a Premium account can move and rearrange individual workouts in the training plan once it is applied to the training calendar

For questions regarding our refund policy, please contact the TrainingPeaksCustomer Success Team.

You can customize yourcalendar layout from your account settings

Click on your name in the upper right corner

Select "settings"

Click or scroll to the "layout" section

If your recent workout has a data spike, you can now edit that data through the "Fix" feature in the Map & Graph. Please note that if the workout is missing data, this feature will not interpolate the missing data.

*Please note: This feature is only available to Premium Athlete accounts. Interested in learning more about Premium? Contact us!

Basic: Basic Athlete

CP: Coach Paid Premium Athlete

Coach Edition.

(Includes 1 Coach Paid PremiumAthlete and 4 Basics for $19)

Coach Edition Unlimited

(Includes 1 Coach Paid PremiumAthlete and Unlimited Basics for $49)

Base Price

$19

$49

3 Athletes:

2 Basic, 1 CP

$19

$49

5 Athletes:

4 Basic, 1 CP

$19

$49

6 Athletes:

4 Basic, 2 CP

$28

$56

7 Athletes:

4 Basic, 3 CP

$35

$65

7 Athletes:

5 Basic, 3 CP

n/a*

$65

10 Athletes:

4 Basic, 6 CP

$64

$94

10 Athletes:

6 Basic, 4 CP

n/a*

$76

20 Athletes:

17 Basic, 3 CP

n/a*

$65

20 Athletes:

4 Basic, 16 CP

$147.25

$177.25

20 Athletes:

20 Basic. 16 CP

n/a*

$177.25

100 Athletes:

99 Basic, 1 CP

n/a*

$49

100 Athletes:

4 Basic, 96 CP

$745.75

$775.75

*Coach Edition Accounts can only have 4 Basic Athletes

Note: There is no charge for Self Paid Premium Athletes

TrainingPeaks Offers Volume Discounts on your Coach Paid Premium Athletes as follows:

< 10: $9 (No discount)

10 - 19: $8.55 (5% discount)

20 - 49: $8.10 (10% discount)

50 - 99: $7.65 (15% discount)

100-199: $7.20 (20% discount)

200-499: $6.30 (30% discount)

500-999: $5.40 (40% discount)

1000+: $4.50 (50% discount)

Download the attached coach billing calculator to see what your monthly bill will be.

There are 2 ways to sync activities from your Suunto device to TrainingPeaks - the Suunto App on Android and iOS, or Movescount online. Once you have connected either service your Suunto activities will begin to sync the next time you record a workout.

Suunto App

iOS: Go to your Profile > "Connect to other services" and connect to TrainingPeaks

Android: Go to Settings > "Connect to other services" and connect to TrainingPeaks

Suunto Movescount

Visit http://www.movescount.com/connect/trainingpeaks to learn more or you can navigate directly to http://www.movescount.com/settings#otherservices or select "Other Sport Services" from your Movescount settings page. From that section select "Connect with TP" and enter your TrainingPeaks username and password.

Make sure to connect only one service (Suunto App or Movescount) to your TrainingPeaks account. If you want to start using the Suunto app instead of Movescount be sure to disconnect Movescount first.

If you need to disconnect your account from Movescount, please log into Movescount, click on Settings, click on Social Media and Services, then look for the Disconnect link under the TrainingPeaks option.

Open WKO.

Click Workouts.

Select the desired workout.

View or open a dashboard with a chart displaying the data you'd like to edit. We recommend viewing a Horizontal format chart so that all data channels and the entire workout time range will be displayed.

To create a Horizontal chart, click the down arrow in the dashboard title and select Create a New Chart > Horizontal Chart.

Select a workout range in the Right Hand Explorer (RHE) or click and drag on the chart with your mouse to select the data range you would like to be cut.

If you are selecting a range at the very beginning or end of a workout, we recommend double-clicking on the Selection in the RHE to make sure your beginning and/or ending timestamp for the selection is actually 0:00:00 for the start or the actual final timestamp of the workout.

To make sure you have selected the last timestamp for the workout, you can type endtime for the "to" field in the Selection edit window.

Click on the label of the selection on the chart or right-click on the Selection in the RHE.

In the drop-down box that opens, select Cut or "Clear."

Cutting the data will place it on your clipboard, able to be pasted elsewhere.

Clearing the data will simply erase it.

Click the desired channel (or "All Channels") to clear.

There are several indications that an athlete may have some bad data, including the following:

Very high wattages in the athlete's Mean Maximal Power Curve or Power Duration (PD) Curve

No phenotype, Pmax, VO2max, TTE, FRC, and/or mFTP displayed in the Hero Bar (only dashes instead)

Power-duration-based charts (such as the Power-Duration Curve, Optimized Intervals, and iLevels) do not work

There are bumps or jagged drops on the athletes mean max power curve

Once you have determined there is bad data, the next step is to pinpoint its location in your workout(s).

Find the bad data

At the athlete view, open the Find Power Spikes & Bad Cycling Data dashboard, which displays peak power numbers, the athletes MMP (mean max power) curve, and workouts with unusually high IF (intensity factor). If your data is accurate, the average of your top five peak power points should generally be 90-95% of your max peak power numbers. If any average is below 90-95% of the max, you probably have some bad data, also shown by "bumps" or spikes in the MMP Curve.

Locate each bad data point

Right-click (PC) or CTRL-click (Mac) on any bar above the dashed line on the spike chart, any bump/spike on the MMP curve, or any red bar on the IF chart to show the date of the workout that contains the spike. Click on the date to navigate directly to that workout.

While viewing the workout containing the spike, open the Power Spike ID and Fix Dashboard from the WKO Dashboard Library. All power spikes will be shown as bars on the chart; spikes over 400% of the athletes bike threshold power are shown in red, spikes over 300% of bike threshold power are shown in green, and spikes over 200% of bike threshold power are shown in purple. Focus on the red spikes first.

Click on one red bar in the upper chart pane. The data point will be shown in the Sensor Data report below.

Correct the bad data

To correct the bad data point, simply double-click directly on the bad data cell in the Sensor Data report and then type in whatever data you want to insert.

Repeat the above steps for any remaining data points and spikes in the workout. It is also helpful to review the Entire Workout range for any additional spikes.

Confirm you have cleared all the bad data

Once power spikes are cleaned, there shouldn't be any more bad data points, your average peak power numbers should fall in the 90-95% of your max numbers (as viewed on the Find Cycling Data Spikes with MMP Curve chart), and your MMP Curve should be fairly smooth. The athletes phenotype, Pmax, VO2max, TTE, FRC, and mFTP should now be displayed on the Hero Bar. If these are still not occurring, repeat the steps above.

Views are a powerful new feature in WKO5. A view is a collection of dashboards that can be saved and applied to as many athletes as you wish, enabling you to change a particular dashboard or chart and instantly update it for all athletes using that view. Views can be copied, exported, and imported just like charts and dashboards. A common use for views is to display different dashboards for athletes of different sports; for example, you may want a view for run athletes and a different view for triathlete or cycling athletes.

Views are made up of dashboards. Current WKO4 users will remember that a dashboard is a collection of individual charts; in the same way, a view is a collection of dashboards.

Charts are now stored and saved within the dashboards and views they are contained in. For this reason, you will see more than one copy of a specific chart within the WKO Chart Library if the chart occurs in more than one dashboard.

Your new coach will send you a link through email or other messaging app.

Tap on that link to open a mobile web browser

Tap "log in" on that page to authenticate your TrainingPeaks account

Tap "Accept" to connect your account to your coach

You can also send a coaching request to your coach from your online account on a computer. You can not currently request a coach from a mobile device.

WKO5 automatically identifies indoor cycling workouts as the "Indoor" subsport type of bike workouts. The auto identification is based on the indoor tag or subsport specified in the workout file by the application that created the file. Currently only .fit files contain the indoor subsport or tag, and not all manufacturers include subsport or tag information, though hopefully more will include these in the near future.

If you completed an indoor workout and WKO did not automatically set it to the "Indoor Bike" subsport, it is simple to accomplish manually:

Click the Details tab for the workout.

Click the sport icon on the Details tab (probably a bicycle chain icon).

In the sport menu that pops up, hover over Bike and then click Indoor Bike.

1.SyncingWHOOP toTrainingPeaks - Metrics appear onTrainingPeaks calendar

2.Available Metrics - WhatWHOOP sends toTrainingPeaks

3.WHOOP Dashboard Chart - ViewWHOOP data with other metrics

4.WHOOP PMC Mobile Overlay - See HRV on the Performance Management Chart

5.WHOOP and WKO5 - Sync data and build charts in WKO5

Whoop users can enable a one-way sync toTrainingPeaks to see Whoop metrics on theirTrainingPeaks calendar.

SyncingWHOOP ToTrainingPeaks

1. In yourWHOOP app, click on the icon

2. Click Settings

3. Click the 'TrainingPeaks' tab, third from the top

4. A pane will open and you will be prompted to enter yourTrainingPeaks username and password. Please note that you will need to enter your TrainingPeaksathleteaccount username and password,not yourTrainingPeaks coach account password.

5. Confirm the sync by clicking 'allow'.

6. You should receive a confirmation message if the sync is successful.

Of Note:

1. TheWHOOP>Trainingpeaks sync is not historical. Whoop metrics will only be synced overafter the sync authorization is complete.

2. If you cannot see metrics synced after the authorization, make sure that yourTrainingPeaks calendar has metrics 'on'. Log on to yourTrainingPeaks athlete account > Click the Calendar > Click the on the top right of the calendar > make sure 'metrics' are checked.

Available Metrics

Example of the imported Whoop Metrics Card inTrainingPeaks

At this time,TrainingPeaks imports HRV, Pulse (Resting Heart Rate (RHR)), Sleep Hours, Times Woken, Time in Deep Sleep (SWS), Time in REM Sleep, Time in Light Sleep, and Total Time Awake. We donot currently import Whoop proprietary metrics like Strain, Recovery, or Sleep performance.

Whoop Dashboard Chart

TrainingPeaks Premium users can create a dashboard chart withWHOOP data. To do so, log on > click 'Dashboard' > Click the Chart Library Icon > Drag and drop the 'Metric chart' into the Dashboard > click the on the top of the chart > configure what Whoop metrics you'd like to see > select the desired time frame > save and close.

WHOOP PMC Mobile Overlay

TrainingPeaks PMC/Whoop HRV Overlay (TP Mobile Only)

Users have often requested seeing their HRV data overlayed onto the Performance Management Chart. You can do so, but this function is only available toTrainingPeaks Premium users on theTrainingPeaks Mobile App. Log on toTrainingPeaks Mobile > Click the 'Chart Title' at the top so the menu navigates to charts > click 'The Chart Title' > Click 'Add Chart' > 'Choose PMC' > Under Settings, select 'Metrics' > Choose theWHOOP metrics you'd like overlayed on the PMC > Click 'Back' > Make sure the metrics tab is 'On' (It will appear green if it is) > Set Desired Date Range > Click 'Back' > Click 'Finish'.

WHOOP and WKO5

If your WHOOP data syncs toTrainingPeaks, it will also be synced to WKO5.That data is visible in your metrics data and is also available for use in whatever charts/dashboards you choose to incorporate it into. For chart ideas, join the WKO Power users group on Facebook and search for 'WHOOP' or 'HRV'.

When you purchase a WKO5 license, you can activate WKO5 on two of your own computers of the same operating system.

You can use a WKO license on two of your own Mac computers (a laptop and desktop computer, for example) or on two of your own PC computers. Youcannotuse the same licenseon a PC computer and on a Mac computer.

If you want to run WKO on a Mac and also on a PC, you will need to purchase two licenses, one for Mac computers and one for PC computers.

Please note: Sharing a WKO license with another user is not authorized. WKOis licensed on a non-exclusive basis, not sold. Subject to this EULA, TrainingPeaks grants you a revocable, non-exclusive, personal, limited, nontransferable license to install and use WKO on up to two separate computers or devices that you own or control at any one time, each having the operating system you select when you download the software, solely for: (1) your personal, non-commercial use only; or (2) for purposes of training athletes only, provided that (a) you have a written agreement with such athletes to provide training services to them, and (b) you are not providing the software as a service bureau for third parties.

If you have additional questions on how to installWKO on your Mac computer and/or PC Computer, please submit a help ticket so we can assist you.

An exponentially weighted average of your training stress scores from the past 7 days whichprovides an estimate of your fatigue accounting for the workouts you have done recently.

TSS is an estimate of the training load created by a workoutbased on intensity and duration. A 1-hour cycling activity at maximum steady-state intensity is 100 TSS (112 for running). TSS can be used to determine how much recovery may be needed after a given workout. TSS is also used to calculate Fitness (CTL) an Fatigue (ATL) in the Performance Manager Chart

Fitness (CTL) is an exponentially weighted average of yourlast 42 days of training stress scores (TSS) and reflects the training you have done over the last 6 weeks. However, the workouts you did 15 days ago will impact your Fitnessmore than the workouts you did 30 days ago.

The Performance Management Chart (PMC) can help you track and plan your Fitness and Fatigue to ensure that you are gaining enough fitness and recovering sufficiently.

You can view the PMC on your Dashboard and configure it by clicking the in the top right corner of the chart.

1. To create a new ATP, click onATP at the top of your calendar and then 'Get Started' or the + icon at the top left.

2. Enter the ATP Name, Date Range, CurrentFitness and Recovery Cycle (note - ATPs must be at least 9 months long).

3. Next choose your ATP methodology. Either average weekly hours, average weekly Training Stress Score, or target event Fitness (CTL)

4. Add an Event(s) and be sure to set both the date and priority. Note: One 'A' priority event is required for automatic periodization.

5. Click Create ATP

If the ATP has incomplete setup information or can't automatically create a plan based on the provided information then the relevant menu items will be highlighted in red - you can over over those items to find out more specific information about the error.

If you are having trouble logging in and are getting a blank white screen, you may want to try clearing your cookies and cache for your browser:

Clear your cookies and cache using these instructions: https://support.google.com/accounts/answer/32050?hl=en

You can also try using a private or incognito browser if your web browser has that option.

The hero bar in WKO5 is the area at the top of the WKO screen that displays the athlete's name, phenotype, Pmax, VO2max, TTE, FRC, mFTP, stamina, sFTP, weight, CTL, ATL, TSB, and ramp rate. Many of the metrics are specific to the sport type selected in the hero bar; to change the sport type shown in the hero bar, simply click the sport icon and choose the sport you'd like to display ( click here for more details ).

Here is how the metrics are related to sport types:

All power-duration modeled data (Pmax, VO2max, TTE, FRC, mFTP, and Stamina) in the hero bar is based on the last 90 days of data from the selected sport type.

The sFTP reported in the hero bar is the most recent FTP for the selected sport type set in Athlete Details (click the athlete's name to view Athlete Details).

The weight reported in the hero bar is the most recent weight recorded in Athlete Details (click the athlete's name to view) and is not affected by sport type.

The remaining hero bar metrics of CTL, ATL, TSB, and ramp will be affected by all workout sport types.

If you're seeing dashes (--) instead of values in the power-duration metrics in the hero bar, there are two common reasons:

You don't have any power data for the selected sport type in the last 90 days.

There are bad data or data spikes within the last 90 days; click here to learn how to fix bad data in WKO5.

If you are new to TrainingPeaks, or have not been tracking your Training Stress Score you can estimate your Fitness (CTL) starting value.

The appropriate starting value can be estimated by realizing that most people train at an intensity resulting in 50-75 TSS per hour (i.e., average weekly IF is usually between ~0.70 and ~0.85). Those who train more, mostly or entirely outdoors, and/or in a less structured fashion would likely fall towards the lower end of this range, whereas those who train less, frequently indoors, and/or in a more structured fashion would tend to fall towards the upper end of this range.

The same value should be assigned to both Fitness (CTL) and Fatigue (ATL).

The calculated values for Fitness (CTL), Fatigue (ATL), and Form (TSB) should be interpreted cautiously following such a seeding until sufficient data are available (about 4-6 weeks).Once you have 4-6 weeks of data with completed TSS values for every workout you will need to reset the starting values back to zero for the most accurate data going forward.

If you are using the ATP and you have 4-6 weeks of data recorded then the ATP will automatically use the correct starting CTL for your ATP starting date and you won't need to enter an estimated value.

Uninstall/Reinstall on a PC

Open WKO5.

Click on the Help menu in the PC Bar and click Locations>Data Store. This will open the folder containing your data folder; leave it open and return to WKO.

Click on the Help menu in the PC Bar again and click ACTIVATE.

In the activation window, highlight your entire registration code, copy it, and paste it into another document (you'll use it later).

In the activation window, click Deactivate WKO. This will close WKO.

In the folder opened previously, rename your data folder to something like "WKO Saved" or similar.

Uninstall WKO using Control Panel > Programs and Features.

Delete the folder titled "WKO4" in this location: OS (C:) > Users > UserName > AppData > Local. This does NOT delete any of your data.

The AppData folder is sometimes hidden by Windows; to unhide it, click the View tab on your Explorer window ribbon and tick the box by Hidden items in the Show/hide section of the ribbon.

If it is present, delete the folder titled "WKO5" in this location:OS (C:) > Program Files (x86) > TrainingPeaks. This does NOT delete any of your data, and the uninstall process may have deleted this folder automatically.

Download and reinstall WKO5 from here: https://home.trainingpeaks.com/wko5/downloadtrial.

Enter your license key when prompted.

Select "Download from TrainingPeaks account" in the setup wizard, enter your TrainingPeaks account information, and allow WKO to perform a complete download.

If you need to use your saved data folder in the new installation, here's how:

Please note that if the reason you are reinstalling WKO5 is that your data has become corrupt, do NOT return to your saved data folder, as the problems will come back.

When installing WKO, choose the "New Install" option in the setup wizard and enter "dummy" athlete information when prompted.

When WKO launches, click Tools>Preferences.

In the Preferences window, click the data store location browse button and select the folder you renamed earlier.

Close WKO and reopen it. Give it time to calculate and load all the data.

Delete/Reinstall on a Mac

Open WKO5.

Click on the Help menu in the Mac Bar and click Locations>Data Store. This will open the folder containing your data folder; leave it open and return to WKO.

Click on the WKO menu in the Mac Bar and click Activate.

In the activation window, highlight your entire registration code, copy it, and paste it into another document (you'll use it later).

In the activation window, click Deactivate WKO. This will close WKO.

In the folder opened previously, rename your data folder to something like "WKO Saved" or similar.

Navigate to the UserName > Library > Application Support folder and delete the WKO4 folder in that location.

The Library folder is sometimes hidden by Mac OS; to unhide it, hold down Option/Alt on your keyboard and click the Go menu in the Mac bar; as long as you hold down the Option key, the Library folder will appear in the Go menu.

Navigate to the Applications folder and drag the WKO5 icon to the trash bin.

Download and reinstall WKO from this link: https://home.trainingpeaks.com/wko5/downloadtrial.

Enter your license key when prompted.

Select "Download from TrainingPeaks account" in the setup wizard, enter your TrainingPeaks account information, and allow WKO to perform a complete download.

If you need to use your saved data folder in the new installation, here's how:

Please note that if the reason you are reinstalling WKO5 is that your data has become corrupt, do NOT return to your saved data folder, as the problems will come back.

When installing WKO, choose the "New Install" option in the setup wizard and enter "dummy" athlete information when prompted.

When WKO launches, click the WKO menu in the Mac Bar and click Preferences.

In the Preferences window, click the data store location browse button and select the folder you renamed earlier.

Close WKO and reopen it. Give it time to calculate and load all the data.

To maintain optimum program speed, WKO calculates and savesdata to ensure fast-loading reports and charts. If directed to do so by tech support, you can delete the cached calculations as explained here, though please note that the recalculation can take some time.

Delete an athlete's cache on Mac

Close WKO

Open Finder and navigate to your data folder, typically in one of the following locations:

Users>UserName

Documents

Open the athlete's folder within the data folder

Within the athlete's folder, there is a Cache5 folder; drag the Cache5 folder into the trash

Restart WKO

Allow time to recalculate charts and reports

Delete an athlete's cache on PC

Close WKO

Open Explorer and navigate to your data folder location (typically Documents)

Open the athlete folder within your data folder

Within the athlete's folder, there is a Cache5 folder; delete the Cache5 folder

Restart WKO

Allow time to recalculate charts and reports

Duration

To date planning by duration has been the most common way to plan your annual training year and has been trusted by coaches and athletes for decades. When planning by duration you will be provided with a weekly training hour goal which you will then use to determine the duration of each of the weeks daily workouts. Since duration only takes one aspect of the workout into account, how long the workout is, it is the least precise method of planning.

Experience Level: Beginner

our recommended guidelines

TSS (Training Stress Score)

By entering a weekly average TSS the ATP will automatically calculate and give you weekly TSS targets and will model future Fitness, Fatigue, and Form in the Performance Management Chart so that you can see what your fitness will likely be on race day. Since TSS represents the workload of a training session and takes both duration and intensity into account, it is a more precise way of planning than duration alone.

Experience Level: Intermediate

Fitness (CTL)

If you know the Fitness (CTL) that you would like to achieve on race day (based on past experience or ), you can enter that targetand the ATP will automatically back-calculate the required weekly TSS in order arrive at that goal. Since Fitness (CTL) is calculated from TSS it is a more precise way of planning than duration alone.

Experience Level: Advanced

Getting workouts from Polar to TrainingPeaks is now quick and easy thanks to the AutoSync function. This new feature requires a one-time link, and afteryouve joined your Polar Flow and TrainingPeaks accounts, your training sessions will also be synced to TrainingPeaks when you sync them to Polar Flow. The sync can be done either with Polar FlowSync, via the Polar Flow app, or from Polar Beat ifyou'vetrained with the Polar Beat app.

The training sessions you already have in Polar Flow can be transferred with Polar Flows Export function.

Connecting Polar Flow and TrainingPeaks

Sign into Polar Flow.

Click your name in the top right corner and choose Settings.

Click theConnectbutton right beside TrainingPeaks.

Allow access:TrainingPeakswindow opens. ClickConnect.

Log in to TrainingPeaks

The authorization page opens. ClickAllow.

The browser returns to Polar Flow andAccount connected!appears.

Disconnecting your Polar Flow and TrainingPeaks accounts:

If you want to disconnect Polar Flow and TrainingPeaks, just click theDisconnectbutton in the Polar Flow settings. After disconnecting, your training sessionsaren'tsynced to TrainingPeaks. Disconnecting also deactivates the data sync to TrainingPeaks from Polar Flow app.

What kind of training sessions can be synced to TrainingPeaks?

You can sync training sessions that have been done with a newer Polar training device or with the Polar Beat app.

Training sessions youcan'tsync to TrainingPeaks:

manually added training sessions

training sessions thatdon'tinclude any sample data (second by second data)

training sessions that have been synced with Polar group solutions or from third party applications or services (for example, MyFitnessPal)

training sessions that have been transferred to Polar Flow from polarpersonaltrainer.com or from Polar ProTrainer 5

training sessions that have been synced to Polar Flow before connecting Polar Flow to TrainingPeaks. These training sessions can be transferred to TrainingPeaks with Polar Flows Export function.

How are the training sessions shown in TrainingPeaks?

Automatic upload to TrainingPeaks supports Swim, Bike, Run, Crosstrain,Mtn Bike, Strength, Xc-Ski, Rowing, Walk and Other as sports activity types. Polar Flow sports are automatically changed to sports available in TrainingPeaks. You can also change the sport manually in TrainingPeaks.

There may be some differences in the data shown because of the differences in the calculation methods between Polar Flow and TrainingPeaks.

You can Drag and Drop one or multiple files from your device or computer onto your calendar. The workout will then be populated to the correct day on your TrainingPeaks athlete calendar (based on the date in the file itself).

If your uploaded or synced workout file doesn't pair to your planned workout you can drag and drop the completed workout onto the planned workout to pair them. If your completed workout uploads to the wrong planned workout you can unpair them by clicking on the in the upper right corner of the workout on the calendar.

To pair completed and planned workouts

In some situations an uploaded or synced workout file may not correctly pair with your planned workout for that day.

You can pair the completed workout file with the planned workout by clicking on the completed workout and dragging and dropping it onto the planned workout.

You will be shown a preview of the single paired workout and can choose to confirm

To unpair a workout file from a completed workout

If an uploaded or synced workout pairs with the wrong planned workout on that day you can unpair them by clicking on the icon in the upper right corner of the workout on the calendar

You will be shown a preview of the incomplete planned workout and the completed workout.

You can search for a specific term using Command+f on a Mac or Control+f on a PC

Term

Definition

Pw:Hr/Pa:Hr (Aerobic Decoupling)

A measure of how much your power or pace change relative to your heart rate from the beginning of a ride to the end. A lower value (<5-8%) for long, steady rides may indicate improved aerobic endurance.

Anatomical Adaptation (AA) Strength Phase

This is the initial phase of strength training that usually occurs in the late fall or early winter during the Preparation period. It's purpose is to prepare the muscles and tendons for the greater loads of the maximum strength (MS) phase.

ATL (Acute Training Load)

A weighted average of daily Training Stress Score for the last 7 days. Used to represent acute training load and it's short term contribution to Fatigue. Also called Fatigue.

ATP (Annual Training Plan)

Allows a coach or athlete to plan and periodize their season based on their goal events. Available in TrainingPeaks.

Base

The period during which the basic abilities of endurance, speed and force are emphasized, usually early in the season or after a mid-season peak to prepare for a peak event later in the season.

Build

The specific preparation mesocycle during which high-intensity training in the form of muscular-endurance, anaerobic-endurance and power are emphasized, force and speed are maintained.

Cadence

The number of pedal revolutions per minute (RPM) in cycling or strides per minute (SPM) in running.

CTL (Chronic Training Load)

A weighted average of daily Training Stress Score for the last 42 days. Used to represent training load and it's long term affects on fitness. Also called Fitness.

Dynamic Plan

In TrainingPeaks a Dynamic plan is a TrainingPlan that will update for all athletes currently using that plan when the author of the plan makes a change. Can be useful for coaching groups of athletes or teams that will perform the same workouts on the same days. In dynamic plans each workout is placed on a specific date on the plan and for all athletes.

EF (Efficiency Factor)

The ratio of Normalized Power or Normalized Graded Pace to average heart rate for a given workout. A drop in this number over time for similar workouts indicates a higher power or pace for a given level of effort and in increase in fitness.

Fitness

See CTL (Chronic Training Load)

Fatigue

See ATL (Acute Training Load)

Form

See TSB (Training Stress Balance)

FRC (Functional Reserve Capacity)

An estimate of the amount of workout that can be performed above FTP before fatigue. An FRC of 10 kJ would indicate that a rider could ride 1000 watts for 10 seconds, or 500 watts for 20 seconds. (Available in WKO)

Freshness

See TSB

FTP (Functional Threshold Power)

The power output below which and athlete can sustain for a longer duration (>1 hour) and above which fatigue will occur quickly. Estimated by 60 minute max power or 95% of 20 minute max power.

HRV (Heart Rate Variability)

A measure of the variability in timing between heart beats. More variability (less steady) at reast is an indicator of central nervous system activations and freshness/readiness to train. Lower variability (more steady) indicates central nervous system depression and may indicate the need for rest. Several 3rd party apps can measure HRV and sync the result to TrainingPeaks as a metric where it can be tracked along with training and other metrics.

IF (Intensity Factor)

The relative intensity of a given workout without regard for duration. 1 hour at maximum effort is 1.0

kJ (Kilojoules)

A unit of Work. Riding 200 watts for 1 hour would accomplish 720 kJ of work.

Maximal Strength Phase (MS)

The purpose of this phase of strength training is to improve force generation and the ability to teach the central nervous system to easily recruit high numbers of muscle fibers.

mFTP (modeled Functional Threshold Power)

The FTP predicted based on an athlete's PD curve (Available in WKO).

MMP (Mean Maximal Power curve)

The single highest average power attained for a given duration. Can be compile for a single workout or across many separate workouts. Also called Peak Power Curve or Critical Power curve.

NGP (Normalized Graded Pace)

A correction for pace to account for running uphill and downhill to show what the pace would be if the terrain were flat.

NP (Normalized Power)

An algorithm to estimate the physiological cost of a workout or effort greater than 20 minutes in duration. Efforts above FTP are weighted more than efforts below FTP since workouts with such efforts are more difficult than steady state workouts of the same average power.

PA:HR (Pace-Heart rate decoupling)

See Aerobic Decoupling

PD Curve (modeled Power Duration Curve)

An estimate of attainable and repeatable peak power values based on actual meanmax power data. Use to calculate mFTP, FRC, and Pmax. Available in WKO.

Peak

The training cycle during which volume of training is reduced and intensity is proportionally increased allowing the athlete to reach high levels of fitness and freshness leading up to a race or goal event.

Pediodization

The process of structuring a training season into periods with specific goals and similar training. (Preparation, Base, Build, Race and Transition, etc).

Pmax (Modeled Max Power)

An estimate of the maximum repeatable power a rider is capable of based on the PD curve. More reliable than using single peak power values record which may be due to erroneous readings. (Available in WKO)

PMC (Performance Management Chart)

A chart of Fitness (CTL), Fatigue (ATL) and Form (TSB) over time. Used to plan and track periodization, training load, and event readiness.

PW:HR (Power-Heart Rate Decoupling)

See Aerobic Decoupling

Ramp Rate

The change in CTL over time, usually the last 7 days. A ramp rate that is too high may lead to overtraining or injury, too low may not gain fitness quickly or effectively.

Rating of Perceived Exertion (RPE)

A subjective rating of how hard one is exercising at a given moment, usually on a scale of 1-10 or sometimes from 6-20.

Speed Skill

Stamina

A measure of resistance to fatigue during prolonged duration, moderate intensity (i.e., sub-FTP) exercise.

Static Plan

In TrainingPeaks a Static plan can be applied to any date range in an athlete's calendar and will not change when the author updates the original plan.

Strength Maintenance phase (SM)

This weight lifting phase maintains the basic strength established in the previous phases of strength training.

Threshold

A level of effort above which an athlete will fatigue very quickly and below which can be sustained for longer duration (>1 hour). Can be defined by heart rate (LTHR) for all sport types, power (FTP) for running and cycling, and pace (T-Pace) for swimming and running.

Transition

The training cycle during which the work load and structure of training are greatly reduced allowing physical and psychological recovery from training and racing.

TSB (Training Stress Balance)

Fatigue - Fitness from the previous day. Used to represent readiness to perform at peak potential. High positive values may indicate undertraining, high negative values may indicate overtraining. Also called Form.

TSS (Training Stress Score)

The training load of a given workout based on duration and intensity. Can be calculated from power, heart rate (hrTSS) or pace (rTSS). 1 hour at maximum sustainable effort is 100 TSS

TTE (Time to Exhaustion)

The predicted duration a given athlete is capable of sustaining their mFTP. (Available in WKO).

VAM (Velocit Ascensionale Media/Average Ascent Speed)

The rate of vertical ascent when climbing. Measured in meters per hour (m/hr). Allows for climbing speed comparison regardless of grade of the climb.

VI (Variability Index)

The ratio of Normalized Power to Average Power for a workout. Indicates how steady the power output was. Time trials and long course triathlon bike legs may have low VI's (<1.05) workouts or races with a mix of sprinting and coasting (criterium, track, cyclocross) will have higher VIs.

W/Kg (Watts per Kilogram)

The ratio of a cyclist's weight to their power output. Allows for performance comparison between riders of different weights.

Work (kJ or kilojoules)

A measure of power output over time. Riding 200 watts for 1 hour would accomplish 720 kJ of work.

The following tables can help you determine weekly training volume when setting up your Annual Training Plan

You can set your threshold and zones for each sport type from the Settings menu on the mobile app

Tap the "more ()" button on the iOS app or thebutton on the Android app

Tap "Settings"

Tap "Zones"

Select the intensity metric that you wish to set or edit (power, heart rate, or pace)

Enter your new threshold setting and select "recalculate zones"

Note - custom zonescan't be created from the mobile app. Zones will be calculated from the default calculator or the last calculator that was used. You can set custom zones or switch calculation methods from your TrainingPeaks online account settings.

What is threshold and why is it important?

If you are experiencing issues or have additional questions about the Garmin Connect integration for completed activities, planned workouts, or body composition, the following FAQ and tips may help

Completed Activities Planned Workouts Body Composition

Completed activities (Device to Garmin Connect to TrainingPeaks)

I synced to Garmin Connect but it's not showing in TrainingPeaks!

Usage during peak hours which can result in a short wait before the files sync. Please be patient and your workout should appear shortly.

If you still do not see the activities make sure that they are uploaded to Garmin Connect from your device - if they are not there then the issue is between your device and Garmin Connect and you may need to contact Garmin Support

If your activities are in Garmin Connect then check the connection on Garmin Connect to make sure TrainingPeaks is still listed as a Permission.

How much of my Gamin Connect data will sync to TrainingPeaks?

Currently you have the option to sync only new workouts upload after the Autosync is set up or your entire Garmin Connect history.

DO NOT disconnect accounts and reconnect if you are still waiting for your history to sync- this will disable history from being sent from Garmin Connect. History sync is taking, on average, 7-10 days.

I just synced my accounts, but I am not seeing workouts in TrainingPeaks yet. Why not?

Your Connect workout history will not be sent to your TrainingPeaks account until after you sync a new workout completed after you set up the sync in Garmin Connect. Also, you won't see any workouts dated prior to the day you connected your accounts. It can take 48-72 hours for historic data to show up after syncing a new workout.

Do I want to sync my entire Connect history when setting up the AutoSync?

If you've been uploading to TrainingPeaks daily and into Garmin Connect, don't choose to add your entire history or you'll end up with duplicate workouts! There is no automated way to remove those duplicated workouts, but you can manually remove by deleting from the calendar.

If you want to sync your history, please check the History box when first connecting accounts. DO NOT disconnect accounts and reconnect if you are still waiting for your history to sync- this will disable history from being sent from Garmin Connect. History sync is taking, on average, 7-10 days.

How do I disconnect the AutoSync from my Garmin Connect account to my TrainingPeaks account?

If you need to disconnect your Garmin Connect account from TrainingPeaks, you can do so from the autosync setup page here: http://home.trainingpeaks.com/garminconnect

You may also want to check in Garmin Connect under Settings > Account Information to be sure it's detached there as well.

DO NOT disconnect accounts and reconnect if you are still waiting for your history to sync- this will disable history from being sent from Garmin Connect. History sync is taking, on average, 7-10 days.

How does the AutoSync handle my Multisport file? Will it transfer to TrainingPeaks?

If your multisport file is downloaded into Garmin Connect as one multisport file, it will be separated into each sport type when sent over to TrainingPeaks. For example, a Swim, Bike and Run multisport file will be synced into individual Swim, Bike and Run workouts.

Will manual workouts entered in Garmin Connect sync as well?

No, only workouts with workout device files will be synced. You will want to manually enter those workouts into TrainingPeaks as well.

Planned Structured Workout (TrainingPeaks to Garmin Connect and device)

Only future structured workouts are eligible

Your thresholds must be correctly set for that workout type (power, heart rate, pace) in TrainingPeaks in order for the workout targets to correctly display on your Garmin device.

Workouts must be scheduled today or in the future

Once a workout has been completed, no additional changes will be synced to Garmin Connect.

Eligible workout types are Run, Bike, Cross-train, Mtn Bike, Custom, XC-Ski, Rowing, Other, and Walk. Swim, Strength, Day Off, and Brick workouts are not supported

Any edits made to the workout (moving to a different day, changing the structure or title) immediately sync to Garmin Connect. You will also need to sync your device with Garmin Connect for the changes to update on your device.

Workouts from TrainingPeaks cannot be edited in Garmin Connect - they can only be edited in TrainingPeaks. Changes made in TrainingPeaks will immediately sync to Garmin Connect.

Workouts can be added to the calendar, rescheduled, or edited by an athlete or a coach. If a coach removes a planned workout from an athletes calendar it will be removed from the athletes Garmin Connect Calendar immediately and from the device the next time it syncs with Garmin Connect.

Structured workouts added from training plans or added or edited by your coach sync the same way as workouts added or edited by you

The Fenix 3, Fenix 3 HR, Forerunner 735 XT, and Forerunner 920XT are all compatible utilizing Garmin Connect.

Body Composition

Can I manually enter data in Garmin Connect to sync to TrainingPeaks?

Only body weight - no other manually entered values will sync

Can I sync my body composition history from Garmin Connect?

There is no option to sync previous body composition data at this time

Does other health data like steps or sleep sync to TrainingPeaks?

Not at this time. Currently, only body composition data will sync.

TrainingPeaks uses several physiological metrics to quantify the training stress of a particular workout or portion of a workout. Below are each of the training scores, how they are calculated, and the level of accuracy for each metric.

Training Stress Score (TSS)

Applicable WorkoutTypes:Bike or Rowing with Power Meter only.

Accuracy Level: power based TSS (compared to hrTSS, tTSS, or TSS*) is the most accurate method of calculating a Training Stress Score, and is the default method for Bike workouts when there is enough data present to calculate

Requirements to Calculate:powermeter data file containing time series duration and power data, power threshold (FTP) set in Power Zones section of My Settings

What is TSS?Training Stress Score (TSS) is a composite number that takes into account the duration and intensity of a workout to arrive at a single estimate of the overall training load and physiological stress created by that training session. It is conceptually modeled after the heart rate-based training impulse (TRIMP). By definition, one hour spent at Functional Threshold Power (FTP) is equal to 100 points.

Normalized Power (NP):An estimate of the power that you could have maintained for the same physiological "cost" if your power had been perfectly constant, such as on an ergometer, instead of variable power output. NP is used to calculate TSS.

Intensity Factor (IF) for TSS:For any workout or part of a workout, the ratio of the Normalized Power to the rider's functional threshold power, which gives the user a relative intensity in relation to their threshold power. IF is used to calculate TSS.

Additional Info:

Normalized Power, Intensity, Factor, and Training Stress Score

Threshold 411

Running Training Stress Score (rTSS)

Applicable Workout Types:Run only (TSS can not be calculated for bike workouts from speed)

Accuracy Level:rTSS is the second most accurate method of calculating a Training Stress Score, and is the default method for Run workouts when there is enough data present to calculate

Requirements to Calculate:Workout time series with pace and elevation data, user threshold pace for run/walk (entered in pace/speed zones)

What is rTSS?Running Training Stress Score (rTSS) is similar to Training Stress Score (TSS), but instead of being powermeter based, it is based on pace. Since running pace is a function of power, and for most runners, speed or pace is the measure of greatest interest, we can use the same principles applied in the TSS system to quantify training stress in running. In particular, the elements of the normalized graded pace (NGP, see below), relative to the functional threshold pace. Coupled with the duration of the workout, we can determine an appropriate rTSS score for each workout. rTSS is a metric that can only be used with workouts that are runs, as the algorithm only accounts for the unique physical demands of running. Further details on rTSS can be found here:

Run Training Stress Score (rTSS) Explained

Normalized Graded Pace (NGP):The adjusted pace reported from a global positioning system (GPS), or other speed/distance device, that reflects the changes in grade and intensity that contribute to the physiological cost of running on varied terrain. For more information on NGP, please see:

What is Normalized Graded Pace?

Intensity Factor (IF) for rTSS:For any workout or part of a workout, the ratio of the Normalized Graded Pace to the runner's functional threshold running pace, which gives the user a relative intensity in relation to their threshold pace. IF is used to calculate rTSS.

Swim Training Stress Score (sTSS)

Applicable Workout Types:Swim only

Accuracy Level:sTSS is in Beta, so we are still working through exactly how accurate it is. It will be used as the default method for swim workouts when there is enough data present to calculate.

Requirements to Calculate:Workout moving duration, distance, user threshold speed for swim (entered in speed zones)

What is sTSS?Swim Training Stress Score (sTSS) is based on your functional threshold swim pace, total distance covered, and total moving duration (duration not including rest periods). For more on this metric and how it is calculated, please see: Calculating Swimming TSS(sTSS)

Heart Rate Training Stress Score (hrTSS)

Applicable Workout Types:All workout types

Accuracy Level:hrTSS is quite accurate with steady-state effort workouts, but is less accurate for workouts with highly fluctuating efforts. hrTSS will only be used if there is not enough data to calculate TSS, rTSS, or sTSS, and the below requirements to calculate are met.

Requirements to Calculate:Workout time series heart rate data, user threshold heart rate (entered in heart rate zones)

What is hrTSS?Heart Rate Training Stress Score (hrTSS) is based on time in heart rate zones (based on userslactate threshold heart rate), and is not as accurate as Powermeter based TSS or running pace baced rTSS. TrainingPeaks uses the table found in the article below for calculating heart rate training stress score:

Estimating Training Stress Score

TRIMPS Training Stress Score (tTSS)

Applicable Workout Types:All workout types

Accuracy Level:tTSS is in Beta, and is considered to be the least accurate method to calculate a training stress score. We have so far discovered that like hrTSS, it is best used with steady-state effort workouts, as it is not very accurate for highly fluctuating effort workouts. tTSS will only be used if there is not enough data to calculate TSS, rTSS, sTSS, or hrTSS, and the below requirements to calculate are met.

Requirements to Calculate:Workout duration and average heart rate

What is tTSS?TRIMPS Training Stress Score (tTSS) is based on average heart rate, total duration of the workout and the person's physiological heart rate properties (resting heart rate, threshold heart rate, and maximum heart rate).

Manually entered or estimated TSS - (TSS*)

An asterisk next to TSS indicates that is was manually entered instead of calculated from the workout data.

You can connect your TrainingPeaks account to Zwift so that workouts completed in Zwift automatically sync to TrainingPeak and Structured workouts from TrainingPeaks automatically sync to Zwift each day.

To connect Zwift to TrainingPeaks login to zwift.com and make sureyour accountis linkedon the connections page. If you connected them already several years ago or your structured workouts aren't syncing then try disconnecting and reconnecting your accounts.

When you login to Zwift and select workouts, you will find today'sworkout under the TrainingPeaks dropdown (if you don't see it at the top scroll down to the bottom as sometimes it will be last in the list of workout folders). You'll only see the workout for the current day, and it updates automatically each day. If you want to save a workout permanently to you Zwift workout folder so you can use it anytime then you can manually add the workout file to Zwift.

More information about Zwift and TrainingPeaks can be found here.

An asterisk next to a TSS on a workout (TSS*) indicates that the TSS for that workout was manually entered by the athlete or coach and not calculated directly from the workout data. This can be done when the entire workout is manually created, when there is no applicable intensity channel (heart rate or power), or if the workout data is corrupt or missing.

Sign up for a free Basic Athlete Edition account, or upgrade to Premium at any time to use our full suite of analysis and planning features.

Sign up for free or View Pricing

Basic vs Premium Benefits

Basic

Premium

Log your training on web, iOS or Android

X

X

Upload workouts from 90+ devices and mobile apps

X

X

View workout and fitness summaries

X

X

Use with a training plan or a coach

X

X

Track your equipment usage

X

X

Track Peak Performances (mobile)

X

Plan future workouts

X

Build and use unlimited workout libraries

X

Sync your calendar with Outlook, Google and iCal

X

Dig deep into your intervals and efforts withinindividual workouts with Advanced Metrics and Charts

X

Analyze your fitness trends with 30+ power, HR, pace, distance and other charts

X

Target your perfect build and taper with the Performance Management Chart

X

Make your numbers more accurate with data editing and elevation correction

X

In order to obtain TrainingPeaks Level 2 Accreditation, a Coach must:

Be a paid user of a TrainingPeaks Coach Account for at least 6 months

Have attended at least 1 TrainingPeaks University

Be certified by a TrainingPeaks-approved National Governing Body (NGB) and provide proof of certificate annually (Ironman University is not currently accepted)

Possess up-to-date and valid business liability insurance with at least $1 Million (within the US) $250,0000 (outside the US) aggregate coverage and submit proof of insurance annually

Provide letters of recommendation from 2 current or past coached clients

Provide a summary of his/her individual coaching philosophy in less than 500 words

Complete and pass a TrainingPeaks online exam

Complete an interview to TrainingPeaks satisfaction with a TrainingPeaks Program Manager

Agree to and sign these Terms of Use within the online exam

Be the only individual using his/her TrainingPeaks Coach Edition Account (Coaches who share an account will not be eligible for TrainingPeaks Level 2 Accreditation)

Once a coach becomes TrainingPeaks Level 2 Accredited, he/she can participate in the Coach Match Service with the understanding that a Coach Match Specialist can remove a coach from this service and the accreditation program at any time, if deemed appropriate.

TrainingPeaks Coach Match Service - Terms and Conditions Summary

A coach must price his/her monthly coaching packages at rates no lower than the Bronze, Silver and Gold Level coaching package with an explanation of and prices listed on the coachs website.

A coach may find clients through his/her own marketing efforts with no obligation to pay TrainingPeaks a monthly service fee; however,

If TrainingPeaks refers an athlete to the Coach through the Coach Match Service and the athlete signs up, the Coach must pay TrainingPeaks a resulting 15% monthly fee. The Coach accordingly will receive 85% of the Athletes start-up fee and 85% of the Athletes monthly recurring fee.

TrainingPeaks reserves the right to withhold payment to the Coach if, based on the Athletes feedback and the discretion of the TrainingPeaks Program Manager, the Coach is not satisfactorily performing his/her Coaching Services.

Buyout - If the Coach desires to train the Athlete outside of the Coach Match Service or prefers to utilize other terms or methods of payment for coaching services, the Coach must pay TrainingPeaks a $300 one time buyout fee.

When the Coach and Athlete are matched through the Coach Match Service, the coach must:

Notify the Program Manager that the coach has contacted the athlete within 24 hours of the match

Provide the services outlined in the applicable Coaching Package for which the athlete has signed up

Request that the athlete pay for the Coaching Services through TrainingPeaks

Immediately notify the Program Manager if the coach either does not want to, or is otherwise unable to, pursue a specific athlete lead.

The Program Manager reserves the right to re-match the athlete with another coach under any circumstances

If an athlete requests a refund for coaching services within 30 days of signing up, the coach will be required to pay TrainingPeaks for the coachs portion of the refund amount (85% of the athletes fees). TrainingPeaks will arrange to refund the remaining 15% to the athlete.

If, for whatever reason, the coach can no longer accept athlete leads, they must notify the Program Manager as soon as possible.

TrainingPeaks reserves the right, at any time, for any reason, and without prior notice, to (i) declare the coach ineligible to participate in the Coach Match Service, and/or (ii) withdraw the coachs TrainingPeaks Level 2 Accreditation.

Premium Coaching Services

NOTE: L1 and L2 courses on hold until Febuary 2020

**Please note, both theTrainingPeaks Level 1 and Level 2 accreditations aregood for one calendar year and must be renewed at the beginning of each year.

TrainingPeaks offers a Level 1 and Level 2 Accreditation for coaches.

Being TrainingPeaks accredited comes with many benefits. The Coach Match Service is exclusive to our Level 2 Accreditation and begins with an athlete submitting detailed information about the event(s) they are training for, what devices they train with, their demographics, etc. Once we have this information we filter through our list of Level 2 TrainingPeaks Accredited Coaches to find the athlete the best coach based on their goals and budget. We then connect the coach with the potential athlete(s) helping coaches grow their businesses.

Note: In order to be listed as a TrainingPeaks accredited coach you must have a recognized coaching/training certification for the sport you wish to be listed as a coach.

If you cannot meet these requirements please know that it doesn't suggest that you are not an experienced top-quality coach, but this is something we must insist on in order to maintain the high quality of the TrainingPeaks Match Program.

You will, of course, still be a very valued customer of ours and can still be listed within the TrainingPeaks Coach Directory where athletes will be able to find you on their own.

If you have a certification for a specific sport and are not sure if we accept it please contact us and we would be happy to review it.

Below you will find the requirements and benefits for each level of accreditation.

TrainingPeaks Level 1Accreditation Requirements:

Nationally recognized certification(s) in the sport(s) you coach

Proof of current liability insurance -we require a minimum of $1,000,000 (USD) in coverage per coach for coaches based in the US and a minimum of $250,000 in coverage per coach for coaches located outside of the US.

Must be actively using a TrainingPeaks Coach Account for at least 6 consecutive months

TrainingPeaks Accreditation application completed

Complete the Level 1 Accreditation Course and receive a passing grade on the exam.

TrainingPeaks Level 1 Accreditation Benefits:

Opportunity to present a TrainingPeaks hosted webinar

Opportunity to write articles for the TrainingPeaks blog

TrainingPeaks Accreditation Level 1 logo

Appear higher in TrainingPeaks Coach Directory searches

TrainingPeaks Level 2 Accreditation Requirements:

Meets all requirements of TrainingPeaks Level 1 Accreditation

Hold a Level 1 Accreditation for a minimumof 6 consecutive months

Attend TrainingPeaks University (TPU) or complete TrainingPeaks University Online + one other qualifying online course.

A letter of recommendation from two athletes

A brief description of coaching philosophy (under 500 words)

Pass a short online exam and interview

Level 2 interview by a TrainingPeaks program manager

TrainingPeaks Level 2 Accreditation Benefits:

All TrainingPeaks Level 1 Accreditation benefits

A TrainingPeaks (TP) Level 2 Accredited Coach is eligible to participate in our Coach Match Services. Through this service, TrainingPeaks markets TP Level 2 coaches, finds athletes for TP Level 2 coaches, and handles all billing transactions.

TrainingPeaks Level 2 Accreditation logo

Each TP Level 2 Coach is previewed on our page.

Workouts can now be rearranged within a given day. To do so, click and hold on a workout and then move it above or below the adjacent workouts in the same day to reorder.

Efficiency factor (EF) is theratio of Normalized Power to heart rate (cycling) or Normalized Graded Pace to heart rate (running) for a given activity. An increase in this value for steady-state, aerobic enduranceintensity rides may indicate an improvement in aerobic fitness.

Aerobic Decoupling compares the Efficiency factor from the first half of an activity to the second half. A smaller change in EF (less than 5%) from the first half to the second half may indicate improving aerobic endurance.

WKO users may occasionally want to work with workout data in Excel or Google Sheets, and this is simple to do. Here's how:

Click on the desired workout in WKO.

Create a report with the desired data channels and/or expressions you want to export.

Click here for instructions on creating a chart or report

Click the desired portion of the workout (such as Entire Workout, a certain lap, a selection dragged on a chart, a peak power range, etc.).

Click the down arrow in the chart title bar and click Copy to Clipboard.

Open Excel or Google Sheets and paste the copied report into a new spreadsheet.

You can now run standard Excel calculations with the copied data.

Step 1: Create a report with the desired data

Step 2: Copy the report to the clipboard

Step 3: Paste the copied data into Excel or Google Sheets

You can use this process to verify the calculations within WKO. For example, if you want to check the average power of a workout or portion of a workout, create a report with one data series -- power -- and paste it into Excel, then run an Excel average of all the pasted values.

There are 2 options for using Apple watch 3 or 4 with TrainingPeaks

1) Use a 3rd party workout app that already syncs to Trainingpeaks (see this Blog Article for more details.)

2) Record your workouts using the built-in workout app on your watch and use the HealthFit syncing app to convert and sync those workouts to TrainingPeaks

Workout files exported from TrainingPeaks are compatible with most indoor training applications. Workouts can be exported in .ERG, .MRC, .FIT, or .ZWO formats. For FAQs, see this article.

If you have Garmin device the easiest way to use structured workout workouts is to enable the Garmin Connect Calendar Sync

To export a workout that has been built with the Workout Builder, please click the 'Export' button in the upper right corner of Quick View.

.ERG - Only available for power based workouts

You will want to select an .ERG file if you are using:

Hurts Ergo iOS App

Import instructions here

iMobileIntervals iOS App

Rouvy for iOS, Android and Windows

Import instructions here

PerfPRO Studio for Windows

RacerMate/ Computrainer software

Trainer Road for iOS, Android, Windows and OSX

Import instructions here

ErgVideo

.MRC -Only available for power based workouts

You will want to select a .MRC file if you are using:

Hurts Ergo iOS App

iMobileIntervals iOS App

Rouvy for iOS, Android and Windows

Import instructions here

MaximumTrainer for Windows and OSX (with Computrainers on Windows only)

Trainer Road for iOS, Android, Windows and OSX

Import instructions here

ErgVideo

.FIT - Heart rate, Pace, Power, RPE. Cadence targets not supported

If you are using a Garmin device you will want to enable the Garmin Connect Calendar sync.

.fit workout files are also compatible with

ErgVideo

.ZWO - Power and RPE bike workouts, Distance and pace running workouts. Cadence supported for bike workouts

The easiest way to use your TrainingPeaks workouts in Zwift is with the automatic workout sync. This will sync you workout for today directly to your list of workouts in Zwift. You will only need a .zwo file if you want to save a workout from TrainingPeaks permanently into Zwift so that you can use it whenever you want. Once you have downloaded the .zwo file you can drag it into the Workouts folder in "Documents > Zwift > Workouts".

Every TrainingPeaks Accredited Coach has completed our accreditation process to verifytheir experience as a coach and their expertise usingTrainingPeaks effectively to help an athlete reach their goals.

Each TrainingPeaks Accredited Coach has accomplished the following:

Level 1 Accreditation

The coach is certified through a national governing body such as USA Triathlon, British Cycling, Cycling Australia, etc.

Has current liability insurance

Has been using TrainingPeaks to coach their athletes for at least six months

Has completed the Level 1 Accreditation Course and received a passing grade on the exam.

All TrainingPeaks Accredited Coaches must maintain these requirements and renew their accreditation annually to be a TrainingPeaks Accredited Coach.

Garmin Devices

The easiest way to load your Structured Workout to your Garmin device is to use the Garmin Connect Calendar integration.

NOTES: You add these files directly to your device, not through Garmin Connect. Swim workouts cannot be exported at this time.

Garmin Edge 500/10/20, 800/10/20, and 1000; Forerunner 920XT and other FR running watches, and Fenix3 (Windows/OSX)

Plug in device via USB

Open Garmin device folder

Open NewFiles

Copy your TrainingPeaks .FIT workouts file(s) into the NewFiles folder. Note: some devices may require you to place the file directly in the "Workouts" folder.

Eject device

You should see yourworkout under the workout under Training > Workouts> Workout Title. If you don't see it immediately you may need to restart your device.

Note: If the workout does not load you may need to free memory by removing old workouts. In some cases you can only load one workout file at a time. Hitting the Lap button will advance the workout to the next step.

You can cancel the the Bronze, Silver, or Goldcoaching service at any time. You can also put your services on hold, you have 90 days to resume coaching without paying the $99 start up fee again. Please contact us by sending us an email here to cancel or hold your coaching service. Please provide us with a reason as to why you are canceling or holding.

No, but you can connect your athlete account to your coach account so you can view it through your coach account.

Athlete and coach accounts in TrainingPeaks are two different things. Athlete accounts, therefore, cannot be turned into a coach account. If you already have an athlete account and want a Coach account as well you will need to create a new account with a unique username here

We can then connect your own Athlete account to your own Coach account. This way you can plan, track and analyze your own Athlete data just like you would one of your other athletes. This also simplifies things as you do not need to log in and out of two accounts.

Once you have created your Coach account, send the usernames of your 2 accounts here and we will get them connected.

In some cases we can prorate a refund on your Premium Athlete account once you have activated the Coach account by paying the license fee. Please open a ticket and we can inform you if you qualify.

Once you have determined yourthreshold value you can enter that in your TrainingPeaks account settings to get the most accurate workout data.

Log into your account

Click your name in the upper right

Click account settings

Click or scroll to "Zones"

In each threshold type section (Heart Rate, Power, Speed/Pace) you have the options of a Default value and a specific value for each sport type. If you have a different threshold for each sport type (heart rate for running vs. cycling, for example) you will want to set threshold and zones for each one. The "Default" values will be used for any sport type that doesn't have a specific setting.

Enter your threshold heart rate, power, or pace, and then select your auto-calculation method

Click Save

Read more about setting thresholds and why they are important here.

If you've noticed that some of your workouts in TrainingPeaks have not been downloaded to WKO4, the first thing to try is a full sync of all your workouts.

When you first connect a WKO4 athlete to a TrainingPeaks athlete and sync the two, WKO4 performs a full sync, which means it synchronizes all past and future workouts that exist in TrainingPeaks. Once this full sync is complete, subsequent syncs are performed as quick syncs, which look only 30 days into the past and 90 days into the future; any changes made in that time period will sync during a quick sync.

If you'd like WKO4 to do another full sync for a particular athlete, here's how:

Open WKO4.

Click on the desired athlete (or your own name if you are the only user) and select the Athlete Details tab.

Click the "Edit" button by the TrainingPeaks Athlete field.

From the dropdown Athlete list, select "Do not sync."

Click the dropdown Athlete list again and re-select the TrainingPeaks athlete.

Close that window and then click the gear icon in the upper right corner of the WKO4 window and select "sync with TrainingPeaks.com."

Peak Performances on the TrainingPeaks mobile apps show your peak performances for power, heart rate, and pace by distance for the current year and for your entire workout history in TrainingPeaks.

On the daily workout feed, a blue medal icon will indicate the number of peak performances achieved for that workout.

When you tap on a workout to open it from the feed the specific peak performances achieve in that workout will be displayed at the top of the workout summary tab. Round medals indicate peaks for the current year, star medals indicate All-Time peaks. A performance will only display in the workout summary if it was at least a top 3 performance for the current year.

You can also get an overview of your Peak Performances by tapping on the main Peaks tab. There you will see a list of your top 20 peaks for the given sport type and selected time range. (Note - running power isn't supported at this time.) You can tap a Peak from the list to highlight it on the graph above, or you can tap on the Peak icon in the graph to select it from the list. The graph can also be pinched or zoomed to see more detail of a specific data range.

Peak Performances is a Premium TrainingPeaks feature. You can upgrade your account here or by tapping the "Upgrade" button in your account. Have a question about Peak Performances that isn't answered here? See our Peak Performances FAQ article. Peak Performances is also available on TrainingPeaks online.