Penn National Gaming Employee Reviews
Out of 108 Penn National Gaming employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Penn National Gaming improve their work culture. The Operations team, with 82% positive reviews, reports the best experience at Penn National Gaming compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 29% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I like their openness to lower level leaders perspectives.
Review from Operations Dept
The people here care for the community, and the company pushes forward for community based fundraisers, giving back, programs, ect. Keyholders are very polite and know their departments well.
Lower management works hard, property is ok. Overall company isn't nearly as good as prior ownership.
Very involved in the employee and company
Leadership is always there to help and guide. Leadership wants you to move up the ladder and be promoted and helps you get there if you want it and work hard.
What does the leadership team need to get better at?
Mhmm... maybe actually working instead of sitting in pointless meetings all day. Communicate to lower management so we can inform our hourly employees of anything going on.
Just anout everything. Stop making excuses and saying things will get better or this place will change by next year. Action speaks louder than words and I see none.
How about a back bone. Yes people get you nothing.
They all need diversity training.
Learn better social skills and treat your coworkers with respect all of the time. Hire more staff and compensate your workers with true competitive wages. Stop the favoritism, yelling, and non professional attitude. Stop taking your problems out on people. Be honest with yourself and others.
Review from Operations Dept
What is the best part about your compensation package?
401k employer match is the best thing about the company. also tuition reimbursement.
I'm a true believer that I'm responsible for the level of compensation I receive by the value i provide to PENN NATIONAL.
Review from Operations Dept
Nothing amazing but they have the full package 401k match insurance and pto... none are amazingly good but i wouldnt want to lose any of them
Was the 401k plain but they stop putting
Review from Customer Support Dept
health benefit packages are priced affordable for families. 401k packages seems to be fair for the market
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
No diversity or belonging or inclusion
It's sickening seeing how much money Penn makes in a day, and how much our casino has as surplus, yet wages are sooo stagnant. Hold the customers that berate us daily accountable.
Basically the pay is what counts.
The bargaining agreement takes 90 days to kick in, as do benefits. The position I hold seems to me like it is newly structured and procedures and training is extremely unorganized. There are a dozen logins, schedule changes without working links, lockouts on company website due to lack of direction.
When your doing the books for 3 property and pay for one. They don't want to pay account for 3 property. Think about that.
What are some of the best things about your team?
My chosen team worked well, and would look out for each other. They all stepped up to the plate without hesitation.
Review from Operations Dept
Upper management are involved, it's understood that a good idea can come from anywhere, it's understood that none of us is as smart as all of collectively.
Review from Operations Dept
That their normal. Sensitive. Diverse. The complete opposite of upper management.
The top bosses are the best are treating you like trash. The company needs to ask it's self why are long time employees leaving us with out notice. Why is that.
Work well together and support one another.
What do your coworkers need to improve and how could you work together better?
At least start caring and be more aware of the bottom line. Stop compung people because they tip you or they are nice, or you think they are dropping a lot of money and have you charmed. Try to remember this is a business.
work as a team more and less favoring people
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Openness with department leaders and transparency with Human Resource.
Review from Operations Dept
The company used to give yearly evaluations and a pay increase of 1-5%. These were always given months late and a lot of favoritism played into it. Now you you are given a flat 2.5% yearly increase due to covid and the greed of the corporation. The yearly increase is also given months late.
Review from Operations Dept
We are like a big family which is nice but just like all families theres good and bad.
There is no back up from upper management. They are more concerned with leaving for the day.
Review from Customer Support Dept
We are very diversified here.
Review from Operations Dept
What needs to change to make the company culture better?
Better Communication and diversity and inclusion
Improve the bavk if the house. Almost all casinos now provide meals to employees free if charge-institute this as a benefit-this is the type of benefit that really shows you care.
Communication between teem members and man angers needs to be better. They need to listen to what works best we are the ones hat talk to the guests everyday so we have a good idea of what works and doesn't work.
What did you like most about the interview process?
I was able to meet my team and know if they were a good fit for my department or another within Penn
Review from Operations Dept
It was nice. But they lied about what i would be doing. They do that to almost every new hire, and then wonder why they cannot keep staff. Lol
The upbeat attitude portrayed and the promise of advancement.
They treat you like a human being!
Group panel interview, made it fun to be with others.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Penn National Gaming yet.
Be the first to contribute a review.
What makes you most happy at work?
Working with other friendly coworkers and guests
Making people happy through my interactions.
The small acts of kindness is always a appreciated.
Creating a great work environment as a leader and providing a successful platform so that the team members can reach their personal and professional goals.
Review from Operations Dept
Health insurance. Only reason i stay.
What's going wrong and how can it be improved?
No communication or empathy for laid-off employees.
Pay your employees and fire Dan FIRE HIM!
It's gambling. There's really no way to improve it because you are destined to lose.
Review from Operations Dept
leadership morale is down and disrespectful. uneducated staff of management
Review from Customer Support Dept
Need to listen to the team members more on changes. We know the guests.
What would you most like to see improved at your company?
The employee food and break room