Penn National Gaming Employee Reviews
Out of 108 Penn National Gaming employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Penn National Gaming improve their work culture. The Operations team, with 82% positive reviews, reports the best experience at Penn National Gaming compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 29% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Mhmm... maybe actually working instead of sitting in pointless meetings all day. Communicate to lower management so we can inform our hourly employees of anything going on.
Just anout everything. Stop making excuses and saying things will get better or this place will change by next year. Action speaks louder than words and I see none.
How about a back bone. Yes people get you nothing.
They all need diversity training.
Learn better social skills and treat your coworkers with respect all of the time. Hire more staff and compensate your workers with true competitive wages. Stop the favoritism, yelling, and non professional attitude. Stop taking your problems out on people. Be honest with yourself and others.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
No diversity or belonging or inclusion
It's sickening seeing how much money Penn makes in a day, and how much our casino has as surplus, yet wages are sooo stagnant. Hold the customers that berate us daily accountable.
Basically the pay is what counts.
The bargaining agreement takes 90 days to kick in, as do benefits. The position I hold seems to me like it is newly structured and procedures and training is extremely unorganized. There are a dozen logins, schedule changes without working links, lockouts on company website due to lack of direction.
When your doing the books for 3 property and pay for one. They don't want to pay account for 3 property. Think about that.
What do your coworkers need to improve and how could you work together better?
At least start caring and be more aware of the bottom line. Stop compung people because they tip you or they are nice, or you think they are dropping a lot of money and have you charmed. Try to remember this is a business.
work as a team more and less favoring people
Review from Customer Support Dept
What needs to change to make the company culture better?
Better Communication and diversity and inclusion
Improve the bavk if the house. Almost all casinos now provide meals to employees free if charge-institute this as a benefit-this is the type of benefit that really shows you care.
Communication between teem members and man angers needs to be better. They need to listen to what works best we are the ones hat talk to the guests everyday so we have a good idea of what works and doesn't work.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Penn National Gaming yet.
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What's going wrong and how can it be improved?
No communication or empathy for laid-off employees.
Pay your employees and fire Dan FIRE HIM!
It's gambling. There's really no way to improve it because you are destined to lose.
Review from Operations Dept
leadership morale is down and disrespectful. uneducated staff of management
Review from Customer Support Dept
Need to listen to the team members more on changes. We know the guests.
What would you most like to see improved at your company?
The employee food and break room