A
82/100
Phenom Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
My team and the work I do.
Stabilizing customer issues and seeing them respond positively.
Review from Operations Dept
Getting the chance to help change people's lives one conversation at a time
I enjoy solving challenges/ problems and seeing the end result.
Review from Sales Dept
the people I work with
Review from Sales Dept
I enjoy solving organizational problems.
Working with clients to help them achieve their goals
Review from Customer Success Dept
when people are appreciative of the contributions made
Getting to spend time with my coworkers as we share in our mission of helping a billion people find the right job. It is as simple as that.
Review from Sales Dept
When I'm able to perform the core tasks of my job which is training end users and increasing overall product adoption. The results are tangible, which I love and customers are appreciative.
Review from Customer Success Dept
ongoing professional development capabilities and wins are always celebrated within the team
Review from Engineering Dept
Getting results. Driving the customer towards their solution
The flexibility I'm given - both in how I manage my day, and the flexibility to learn and make mistakes. I've worked in environments where mistakes = failure, and here they're viewed as learning opportunities which is such a relief.
Problem solving which throws a challenge everyday
Review from Engineering Dept
Being able to accomplish daily tasks and advance towards my team goals.
Review from Marketing Dept
Learning something new every now and then.
A productive day, where the work I did makes a difference. Could be like completing a feature or finalizing a product requirement.
Review from Engineering Dept
the customer work and product identification challenges
Review from Product Dept
Conversations with different teams on roadblocks and Leadership meetings which tells you the meaning of in-depth and thoughtful conversations
Review from Product Dept
Learning. I am new.
What's going wrong and how can it be improved?
The monthly release cadence is simply not sustainable and is also singlehandedly responsible for the high turnover rate, especially of CSMs and PMs. Even if you aren't a part of those teams, it makes it very difficult to form personal and professional connections with your POCs from those teams.
Getting more and more pressure and cultural differences are starting to show from the US top down into our euro team. You need to get with the culture in each region and adapt or find someone who can step in.
Not enough training in this role, and leads to high turnover. Not enough support from my manager w/tough client situations, which lead to a lot of stress/confusion. My previous manager was great and super helpful determining a path forward in tough situations.
Review from Sales Dept
Not enough resources to get the work done. Not enough focus on people's lives and a blurring of work and home time. Start putting more focus on people instead of growth. Slow down to do things right.
Review from Customer Support Dept
Pay better and have a more competitive product
There is a severely lack of communication and we are growing too fast. So fast that it is creating holes in communication which leads to issues with the product, lack of knowledge on teams to support customers, and causing burnout from employees taking on too much to just do their job.
Our entire implementation process is so painful, that it takes a very long time for Phenom to repair that relationship after go live-- even though our product brings tons of value, our outsourced implementation doesn't leave room for relationship building and leaves a lasting distaste.
Review from Sales Dept
We do not have the resources needed to effectively support customers. There is a lack of internal enablement and everyone is constantly struggling for solutions.
Review from Customer Success Dept
Competitive compensation and shifting to a true customer first environment.
Review from Customer Success Dept
Leadership is not very diverse
Review from Sales Dept
Communication, coordination among teams and leaders truly caring about their employees.
Review from Operations Dept
There is definitely a lack of definition of my role & expectations. It is a new role, but there was no real onboarding for the team & kind of left me feeling a little lost. Also the health benefits for remote workers is still kind of confusing as to what the day-to-day costs actually are.
Operational issues. Sales is selling deals we can't deliver on. AMs are left to pick up the pieces but also grow the account. Commission is paid on when a customer pays (when every other software company out there pays on invoicing). This causes a delay of 60-90 days before commission is paid
Review from Sales Dept
My team changed and it isnt a good environment anymore.
Review from Customer Support Dept
The company has hit a growth spirt which is wonderful but without proper operations and enablement process in place, we've seen high turnover and even higher stress. Sometimes, you have to slow down progress to ensure the internal cog is working properly.
Review from Operations Dept
Implementation projects rely on many siloed teams, often with communication breakdown and quality issues, and have a substantial reliance on tribal knowledge. Many team members are confrontational and treat others poorly or unfairly. Client relationships suffer.
Review from Operations Dept
we embrace chaos for no reason. it's not controlled. leadership needs to think more strategically.
Review from Product Dept
My work job doesnt match my profession and what I am good at
Review from Engineering Dept
We need project managers and an enablement team. There is a lack of process throughout the company that leads to mismanaged projects and/or tons of fires to put out. There's also a false sense of urgency attached to many projects that result in knee jerk reactions and/or band-aid solutions.
Review from Marketing Dept
The company is having a hard time scaling to meet the quick growth. A lot of competing priorities and not enough time to do things well.
Review from Marketing Dept
What do you like best about your company?
Culture and the people are the best
What would you most like to see improved at your company?
Communication could be improved globally
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