when a customer is upset the management tends to take the heat for it.
it can be improved simply by training employees instead of throwing them into it and forgetting that they havent been fully trained. it feels like we arent given all the tools to succeed and then get talked down to for not knowing.
there is a lot of favoritism on how each employee is scheduled and not enough hours given to even get benefits. i feel undervalued because managers do not train employees rather they throw them in and not show them key tricks to their job.
The level of support if we have questions we can rely on each other as employees but feel like we cannot approach management with a question or we feel we are given a cold shoulder or should know how to do it or that it is common sense.
the manager understood my schedule and that i have another job with working here and she promised that i would be able to work weekends only and then later find out with a new manager that they cant work with this schedule and ripped my job from me. saying "here do seasonal" as if that will help.