
Being consistent and follow the guidelines.
Progressive micromanages everything you do, down to your bathroom breaks.
Managers micromanage everything you do. Progressive needs to do better for their employees.
You don't get paid well enough for the abuse from customers and stress you get being on the phones all day.
Progressive use to care as bout their employees. Now they only care about their bottom line. They need to improve their employee morality. Get rid of the new scheduling.