Public Storage Employee Reviews
Out of 2214 Public Storage employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Public Storage improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Public Storage compared to all other departments at the company. The Admin team offered the most constructive feedback, with 23% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept · Posted 13 days ago
Review from Customer Success Dept
Its been a great experience so far, never stressed out or feeling like i cant get help.
Review from Customer Support Dept
I feel very happy and lucky to be a part of such a great team .
Review from Customer Support Dept
What do you like best about the leadership team?
The 1on1 communications. In order to have new guidance and direction.
Review from Operations Dept · Posted 13 days ago
They all have clear strategic plans for the buisness and are transparent about it.
Review from Customer Support Dept
Care about employees. Let you do your job.
Review from Customer Success Dept
Extremely understanding and supportive of you and the work youre exected to do.
Review from Customer Support Dept
What I like best about the leadership team is that the know there is no I in team and that it takes all of us to make that team happen , they are very supportive and make being part of a team amazing .
Review from Customer Support Dept
What does the leadership team need to get better at?
Being more involved with the team and not in meetings all day every day. Putting their team first. Making sure their safety is in goods. I could go on and on.
Review from Customer Success Dept
There is no company morale my coworkers do not seem to care it's like they come to work put in their hours and leave. This is a very important missing piece in the company. I also feel like no matter what amazing things I do to improve the facility it is not recognized
Review from Customer Support Dept
Treating African Americans like we matter Current management does not allow you to grow within the role
Communication, don't bait and switch the job location, you put an ad to hire at a location, the ad needs to be just public storage, you have people driving an hour+ for $15 per hr, or you have people doing more than 1 property in a day, but it's the busiest times of the month for rentals & payments
Review from Customer Success Dept
Leadership needs to focus on understanding its employees individual needs on a fundamental level.
Review from Operations Dept
What is the best part about your compensation package?
Incentives for our quarterly bonuses,
Review from Operations Dept · Posted 13 days ago
They offer a generous 401K
Review from Customer Support Dept
Health care and savings plan
Review from Customer Success Dept
It seems like a good deal
Review from Customer Support Dept
I think just being able to have it is what?
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For everything that we have to do as one person. We aren't paid enough for it. Non-negotiable $15 an hour to do non negotiable things and whatnot with only a 30 minute lunch is absolutely insane we deserve to be paid more for everything that we do we are the face of the company
Review from Customer Success Dept
Getting paid more money would be nice. And being recognized with bonuses would be nice.
Review from Customer Support Dept
I feel that with the amount of work we have to do as property managers, we are most definitely underpaid. $15 an hour is not enough and not a livable wage.
Review from Customer Success Dept
Im fine with the pay but the pay to hour ratio is less than what i like. Im aware of the companys work/life balance, however since everything I do is on weekends and everyone I know is off on weekends I dont really do much on the days I have off and wish I could just be scheduled on them.
Review from Customer Support Dept
As you grow internally within the company there should be clear path and understanding on how to achieve the next role/promotion, specifically interim roles that are meant to get you to the next level.
Review from Operations Dept
What are some of the best things about your team?
Willingness to give their opinions and discussions on different approaches.
Review from Operations Dept · Posted 13 days ago
Everyone focuses, and put in their best to their jobs
Review from Customer Support Dept
We help other propertys when need. Team work
Review from Customer Success Dept
Always willing to help you, teach you, and work with you as a team
Review from Customer Support Dept
With most of my coworkers they work just as hard as I do and that makes being apart of this time worth it .
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There is only 3 Co workers I can count on. Others can't seem to do their job and they leave it for others to do. They cry about having to mvps and mess other people's stores up. So we have to go behind them and fix it.
Review from Customer Success Dept
I think there are some cliques in the Legal Department that are tough to be around on a day to day basis.
They could be friendlier and more helpfull
Review from Customer Support Dept
Just being more efficient, team players, less "know it all" attitudes.
Review from Admin Dept
Coworkers are late everyday. Stealing money. Stealing out of customer units. Everybody is lazy
Review from Admin Dept
What is most positive about the culture and environment at your company?
The team bonding and group setting on a weekly basis, in order to ask questions and get different perspectives from my peers.
Review from Operations Dept · Posted 13 days ago
It looks collaborative, and people are willing to support
Review from Customer Support Dept
Friends. Cleaness. Provided with good equipment.
Review from Customer Success Dept
Everyone wants whats best for you, the company, and the customers.
Review from Customer Support Dept
It’s face paced and alwa
Review from Customer Support Dept
What needs to change to make the company culture better?
Actually dealing with the problem workers rather than rewarding them. Paying the ones doing their job a good decent living wage on level with the area they live and rhe amount of work they do.
Review from Customer Success Dept
Stop arbitrarily raising rent prices
Review from Operations Dept
I think the company culture would improve with stronger communication, more employee recognition, consistent leadership, and better support for employees. Creating an environment where employees feel heard, respected, and appreciated would help morale and teamwork
Review from Customer Success Dept
Need to hire better staff. Be more transparent to both employees ans customers.
Review from Sales Dept
Insistence ALL managers do the job. We are pretending to be a TEAM. Team DOES NOT mean I (and others ) do someone elses work. Team is 100% equally DOING the job and assisting others when the going get rough not "oh what a great team player, he just did all of the other managers work.
Review from Operations Dept
What did you like most about the interview process?
I was hired the day of my interview and given a free apartment. All the bosses were very friendly and helpful.
Review from Sales Dept
They were very polite and positive.
The setting was laid back and easy to get through
Review from Customer Support Dept
What would you improve about your company's interview process?
Instead of asking personal questions it has to be more about work
Review from Customer Success Dept
What makes you most happy at work?
The interaction with the PM
Review from Operations Dept · Posted 13 days ago
Being able to do my job efficiently and satisfactorily
Review from Customer Support Dept
Meeting new people. Customer service
Review from Customer Success Dept
Making calls to customers and getting feedback
Review from Customer Support Dept
I think what makes me happy is being able to talk and help people and solve the problems that sometimes happen .
Review from Customer Support Dept
What's going wrong and how can it be improved?
Let's sit down meet and have a talk.
Review from Customer Success Dept
The company could appreciate the people that are running the stores on a day to day basis the DMs get way over paid and do half the work the employees that are at the facility do. Daily lock checks dealing with issues keeping the facility clean calling customer that owe or that have an issue
Review from Customer Support Dept
Customers are confused especially older people. Too many policies and too many layers between a PM and CEO
Review from Operations Dept
To be honest if i provided an explanation I dont think Public Storage would not do anything to improve things Not coming off as a disgruntle employee just feel my short time at this organization has not been positive
When you are thrown from one property to another it is hard to get a routine, and you always feel like you are in a state of panic
Review from Customer Success Dept
What do you like best about your company?
I get to work not only stuck in an office but also outside almost half the time.
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.