Public Storage Employee Reviews
Out of 2094 Public Storage employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Public Storage improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Public Storage compared to all other departments at the company. The Admin team offered the most constructive feedback, with 22% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 4 days ago
Review from Sales Dept · Posted 10 days ago
I'm happy here at this point in my life. I enjoy making a difference.
Review from Operations Dept · Posted 11 days ago
Review from Finance Dept · Posted 11 days ago
Review from Sales Dept · Posted 11 days ago
What do you like best about the leadership team?
I love the communication they keep with the employees and themselves , I like the way they interact with the employees when they need help or guidance.
Review from Customer Support Dept · Posted 4 days ago
They seem to have their eyes on the future in a very competitive business. They are also very proactive in their interactions with us in the field.
Review from Sales Dept · Posted 10 days ago
Personal interaction and no micromanaging.
Review from Operations Dept · Posted 11 days ago
Leadership is as fast and as transparent as it gets.
Review from Finance Dept · Posted 11 days ago
Clear communication and understanding is top tier.
Review from Sales Dept · Posted 11 days ago
What does the leadership team need to get better at?
Treating African Americans like we matter Current management does not allow you to grow within the role
Communication, don't bait and switch the job location, you put an ad to hire at a location, the ad needs to be just public storage, you have people driving an hour+ for $15 per hr, or you have people doing more than 1 property in a day, but it's the busiest times of the month for rentals & payments
Review from Customer Success Dept
If your talking about anyone above the DM. You guys need to do a better job and actually pay your employees a liveable wage. I want like to see the people at corporate do the work that PM's do daily. You would be exhausted having to do what we do. This job makes me very depressed and joyless.
Review from Operations Dept
Leadership needs to focus on understanding its employees individual needs on a fundamental level.
Review from Operations Dept
Not being racist towards black people
Review from Admin Dept
What is the best part about your compensation package?
Everything on the package is great
Review from Customer Support Dept · Posted 4 days ago
They cover all aspects of our business day with consideration and foresight.
Review from Sales Dept · Posted 10 days ago
It well balanced with benefits and other items.
Review from Finance Dept · Posted 11 days ago
How much I am making.
Review from Business Development Dept · Posted 11 days ago
Don't know, haven't been here long enough to access all the benefits.
Review from Operations Dept · Posted a month ago
Why do you feel undervalued and what would make you feel better about your compensation?
lake of communication and support
Review from Customer Success Dept · Posted 7 days ago
PM pay is not aligned with the market.
Review from Operations Dept · Posted 11 days ago
I like the job it's challenging which something I look forward to but at times it is a lot of work few dollars more in pay in this economy wouldn't hurt it would really boost morale also bring in more hires 17.50 to start wouldn't be to bad.
Review from Sales Dept · Posted 11 days ago
I feel that my hourly compensation is fair, but would be great to consider higher wage with my level of experience. Or, maybe give a higher level of available positions here at the new corporate HQ on the Office Services team. :)
Review from Admin Dept · Posted 11 days ago
Respectfully in terms of the hourly rate it is the lowest I've accepted in a decade. Life is expensive and with inflation and changes to the economic climate I believe this job is deserving of higher hourly rate.
Review from Operations Dept
What are some of the best things about your team?
Communication, teamwork, helpful, always available in a tough situation
Review from Customer Support Dept · Posted 4 days ago
What a bunch of friendly people! We are all customer service folks and easy to be around. They are also a wellspring of knowledge which they all happily share with the newer folks.
Review from Sales Dept · Posted 10 days ago
We work together to get it done.
Review from Operations Dept · Posted 11 days ago
Everyone gets along well, no ego.
Review from Finance Dept · Posted 11 days ago
We all work together to get the job done everybody is helping
Review from Sales Dept · Posted 11 days ago
What do your coworkers need to improve and how could you work together better?
Just being more efficient, team players, less "know it all" attitudes.
Review from Admin Dept · Posted 11 days ago
Coworkers are late everyday. Stealing money. Stealing out of customer units. Everybody is lazy
Review from Admin Dept
Trainers should create a more positive and professional environment. Focusing on teamwork instead of negativity about other employees or sites would improve morale and reduce the competitive culture that causes unnecessary conflict between
Review from Customer Support Dept
The problem workers need to be removed. They gossip, threaten, verbally abuse and strike other workers and NOTHING happens. In fact some are rewarded and never dealt with. Creating a toxic abusive work environment
Review from Customer Success Dept
More teamwork more togetherness more teamwork dynamic
Review from Sales Dept
What is most positive about the culture and environment at your company?
The customers are what i think is the positive
Review from Customer Support Dept · Posted 4 days ago
Nice people who are always willing to help those with less experience!
Review from Sales Dept · Posted 10 days ago
Management availability and coworker interaction.
Review from Operations Dept · Posted 11 days ago
People are always willing to help, genuinely, I feel like this goes beyond PS culture into PS targeting people who have that well engrained within them.
Review from Finance Dept · Posted 11 days ago
Coaching the opportunity to always grow in learn and your Managers don't make you feel like a bad employee.
Review from Sales Dept · Posted 11 days ago
What needs to change to make the company culture better?
Actually dealing with the problem workers rather than rewarding them. Paying the ones doing their job a good decent living wage on level with the area they live and rhe amount of work they do.
Review from Customer Success Dept
Stop arbitrarily raising rent prices
Review from Operations Dept
I think the company culture would improve with stronger communication, more employee recognition, consistent leadership, and better support for employees. Creating an environment where employees feel heard, respected, and appreciated would help morale and teamwork
Review from Customer Success Dept
Need to hire better staff. Be more transparent to both employees ans customers.
Review from Sales Dept
Insistence ALL managers do the job. We are pretending to be a TEAM. Team DOES NOT mean I (and others ) do someone elses work. Team is 100% equally DOING the job and assisting others when the going get rough not "oh what a great team player, he just did all of the other managers work.
Review from Operations Dept
What did you like most about the interview process?
I was hired the day of my interview and given a free apartment. All the bosses were very friendly and helpful.
Review from Sales Dept
They were very polite and positive.
The setting was laid back and easy to get through
Review from Customer Support Dept
What would you improve about your company's interview process?
Instead of asking personal questions it has to be more about work
Review from Customer Success Dept
What makes you most happy at work?
Helping the customers with all their needs and talking with them as well. Working with a great team.
Review from Customer Support Dept · Posted 4 days ago
The guests! A new story every day and some nice regulars who always stop to chat - what fun!
Review from Sales Dept · Posted 10 days ago
Maintaining my property to excellence.
Review from Operations Dept · Posted 11 days ago
Growth opportunities everywhere, but also need to focus.
Review from Finance Dept · Posted 11 days ago
Payday of course but also know that I'm coming into work in a very clean and organized environment
Review from Sales Dept · Posted 11 days ago
What's going wrong and how can it be improved?
To be honest if i provided an explanation I dont think Public Storage would not do anything to improve things Not coming off as a disgruntle employee just feel my short time at this organization has not been positive
When you are thrown from one property to another it is hard to get a routine, and you always feel like you are in a state of panic
Review from Customer Success Dept
The company focuses too much on things like Google scores, and not investing enough into property upkeep. (I.E. Gates, broken pavement, broken doors, working cameras.)
Review from Operations Dept
The pay needs to be at least $18hr and the managers need to not be racist towards black people
Review from Admin Dept
Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level
Review from Customer Success Dept
What do you like best about your company?
I get to work not only stuck in an office but also outside almost half the time.
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.