A
80/100
Public Storage Claimed Company
Today, we are the nation’s largest self-storage provider with over 2,800 properties and we couldn’t have done it without our talented team members who serve with passion. Not only do we want dedicated people to join our team, we want you to be successful. As we continue to grow, more opportunities become available for you to advance your career across our stores, call center, and corporate office. We provide opportunities to learn new skills and make a difference. read more
Public Storage Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
learning new skills and collaborating with other teams
Review from IT Dept
That part where i enjoy it and want to make my way to the top in the company
Review from Customer Success Dept
Making accomplishments and helping customers solve issues
Review from Executive Dept
The comfortability in the pace I have to complete my daily work task. Interacting with the customers also to witness a person(s) come to rent in an uncomfortable situation to the moment they are vacating because everything is back on track, is one of the many things I enjoy about my position.
Review from Sales Dept
Developing my team and helping them achieve their goals
Review from Operations Dept
The challenge of making positive impact in the growth of the company.
Getting to put my hands on the work we do, make an impact with our customers and our team members
Review from HR Dept
Getting to collaborate and work to improve the company culture and processes.
Review from Operations Dept
working from home helping customers
Review from Customer Support Dept
The culture and the environment that the office brings in
Review from Admin Dept
Helping others in anyway that will give them the feeling of being Valued Heard and Serviced.
Review from Customer Success Dept
Getting my job the best I can and all the praise I get from my managers for doing so
Review from Operations Dept
SERVING THE CUSTOMERS. Making there experience here a GOOD one. Making my property that is 50 years old an oasis. Clean secure and safe. Customer Driven Demand (CDD) has made this much more difficult if not, impossible. CDD should be ENDED immediately. It only serves upper management (bonuses)
Review from Operations Dept
I like the structure of the task list so that you know what needs to be done even if you have to stop to help a customer you have a reminder of where you're at and what still needs to be done.
Review from Sales Dept
Being able to find solutions for customers to be able to keep their storage.
Review from Customer Support Dept
The ability to get up every morning
Review from Customer Support Dept
What makes me happiest at work is the focus on team building and engagement. There's a strong sense of connection, collaboration, and shared wins. Whether it's tackling challenges together or celebrating success, it creates a motivating and supportive atmosphere.
Review from Operations Dept
Being able to run my own schedule.
Review from Sales Dept
Making customers shocked/happy in how we can help when they expected to be mistreated
Review from Sales Dept
i like to get paid
Review from Customer Success Dept
What's going wrong and how can it be improved?
My feet and back hurt every morning, I could do with less cleaning responsibilities. I'd also like to work one day less a week.
Review from Operations Dept
Lack of flexibility; poor systems
Review from Finance Dept
Having to take care of several locations make us feel that we are not completing everything that needs doing. Most location do take more than 1/2 day to do lock check, cleaning, taking care of customer, and other task.
Review from Customer Success Dept
Unfair and too high and too frequent Rent increased
Review from Customer Support Dept
I used to love my job. I had pride in my locations. Lately I have been disheartened because NO ONE else is doing things at my level. Even those that have been here for years. I come back after a weekend to find my numbers dropping and all my hard work gone to waste. And I'm in trouble its MY store.
Review from Customer Support Dept
as mentioned before we need a quicker response time on the work orders and getting vendors here to do repairs. Constantly getting customer complaints about repairs not getting done in a timely manner
Review from Customer Support Dept
the google reviews should be a place on the I-Pad that customers tap when they pay, like Walmart has at check out. The rent increases to many times especially for customers who have been here for many years, that's ridiculous
Review from Customer Success Dept
Pay PAY and more pay Public storage is paying property managers less than any other storage competitor!
Review from Operations Dept
Salary and having DM's who can apply emotional intelligence across the board
Review from Operations Dept
There's nothing more to do. There's no movement. The only opportunities we have are maybe 1 additional role to move to in the entire region, if that happens. They won't work with me individually to provide a better work balance that suits my specific skillset.
Review from Customer Support Dept
Pay better and bring back drug test before hiring. Have a more strict policy to fire lazy people. If the pay improve PS might get better quality long term employees
Review from Operations Dept
improve the culture and pay us what we are worth
Review from Operations Dept
The constant messages and meetings, The constant being hounded about RBP during the dead season in the market. Being treated like im not doing my job while running two stores
Review from Operations Dept
Better communication, clear direction, recogntion, and obtainable goals.
Review from Customer Success Dept
Property managers are under paid and constantly complain about it and the price increases given to customer are so high and causing unrealistic expectations to keep them from moving out or even being upset about the service we offer.
Review from Operations Dept
Paying property managers a low hourly rate creates far more work for all supervisors involved
Review from Operations Dept
No appreciation, no good help, my DM talks to me like I am stupid and I am always pulling every one else's load
Review from Operations Dept
Rent is too high at my location, no one is in the office when my property used to have more than one person working there everyday.
Review from Customer Support Dept
The MPV is outrageous and it will show up in customer satisfaction surveys and google reviews too much work put on the employees for 15 and hour and the job is dangerous. I have literally been threatened at work. too concerned with profit and not employees.
Review from Sales Dept
Customers complain about properties being open half time, not having access to people in office and customer service line, inaccurate information told between pms and customer service.
Review from Sales Dept
What do you like best about your company?
I get to work not only stuck in an office but also outside almost half the time.
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.
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