A-
79/100
Public Storage Claimed Company
Today, we are the nation’s largest self-storage provider with over 2,800 properties and we couldn’t have done it without our talented team members who serve with passion. Not only do we want dedicated people to join our team, we want you to be successful. As we continue to grow, more opportunities become available for you to advance your career across our stores, call center, and corporate office. We provide opportunities to learn new skills and make a difference. read more
Public Storage Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Being able to do my job efficiently and satisfactorily
Review from Customer Support Dept · Posted 13 days ago
Meeting new people. Customer service
Review from Customer Success Dept · Posted 15 days ago
Making calls to customers and getting feedback
Review from Customer Support Dept · Posted 18 days ago
I think what makes me happy is being able to talk and help people and solve the problems that sometimes happen .
Review from Customer Support Dept · Posted 19 days ago
Feeling apart of something bigger.
Review from Operations Dept · Posted 20 days ago
Helping customers find the right solution and making their day a little easier is what I enjoy most. I also appreciate working with supportive teammates, learning new skills, and taking on new challenges.
Review from Operations Dept · Posted 20 days ago
Positive interactions with co-workers during the day.
Posted 20 days ago
The ability to make a positive on employees and customers lives
Review from Operations Dept · Posted 20 days ago
My team and my colleagues.
Review from Operations Dept · Posted 20 days ago
The growth of the company provides lots of opportunities to try new things.
Review from Communications Dept · Posted 21 days ago
I love helping people find what they need so they can store their precious items!
Review from Customer Success Dept · Posted 21 days ago
Helping customers find the right storage solution and seeing their appreciation is what makes me happiest at work. I also enjoy working with a supportive team, solving problems, and contributing to a clean, organized, and welcoming property each day.
Review from Customer Success Dept · Posted 21 days ago
Helping customers and spending time with my coworkers .helping each other
Review from Customer Success Dept · Posted 21 days ago
No micromanaging taking place each day.
Review from Operations Dept · Posted 21 days ago
I enjoy that there are routines and structure, but also that no two days are the same.
Review from Operations Dept · Posted 21 days ago
Helping the customers with all their needs and talking with them as well. Working with a great team.
Review from Customer Support Dept
The guests! A new story every day and some nice regulars who always stop to chat - what fun!
Review from Sales Dept
Maintaining my property to excellence.
Review from Operations Dept
Growth opportunities everywhere, but also need to focus.
Review from Finance Dept
Payday of course but also know that I'm coming into work in a very clean and organized environment
Review from Sales Dept
What's going wrong and how can it be improved?
Let's sit down meet and have a talk.
Review from Customer Success Dept · Posted 20 days ago
The company could appreciate the people that are running the stores on a day to day basis the DMs get way over paid and do half the work the employees that are at the facility do. Daily lock checks dealing with issues keeping the facility clean calling customer that owe or that have an issue
Review from Customer Support Dept · Posted 20 days ago
Customers are confused especially older people. Too many policies and too many layers between a PM and CEO
Review from Operations Dept · Posted 21 days ago
To be honest if i provided an explanation I dont think Public Storage would not do anything to improve things Not coming off as a disgruntle employee just feel my short time at this organization has not been positive
When you are thrown from one property to another it is hard to get a routine, and you always feel like you are in a state of panic
Review from Customer Success Dept
The company focuses too much on things like Google scores, and not investing enough into property upkeep. (I.E. Gates, broken pavement, broken doors, working cameras.)
Review from Operations Dept
The pay needs to be at least $18hr and the managers need to not be racist towards black people
Review from Admin Dept
Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level
Review from Customer Success Dept
Long, boring days for low pay
Review from Operations Dept
Communication, consistency, and employee support need improvement. Clearer expectations, better teamwork, and stronger leadership involvement would help things run more effectively
Review from Customer Success Dept
Day to day there is not much to look forward to. Often work independently so no socialization to keep motivated.
Review from Sales Dept
My feet and back hurt every morning, I could do with less cleaning responsibilities. I'd also like to work one day less a week.
Review from Operations Dept
Lack of flexibility; poor systems
Review from Finance Dept
Having to take care of several locations make us feel that we are not completing everything that needs doing. Most location do take more than 1/2 day to do lock check, cleaning, taking care of customer, and other task.
Review from Customer Success Dept
Unfair and too high and too frequent Rent increased
Review from Customer Support Dept
I used to love my job. I had pride in my locations. Lately I have been disheartened because NO ONE else is doing things at my level. Even those that have been here for years. I come back after a weekend to find my numbers dropping and all my hard work gone to waste. And I'm in trouble its MY store.
Review from Customer Support Dept
as mentioned before we need a quicker response time on the work orders and getting vendors here to do repairs. Constantly getting customer complaints about repairs not getting done in a timely manner
Review from Customer Support Dept
Customers complain about properties being open half time, not having access to people in office and customer service line, inaccurate information told between pms and customer service.
Review from Sales Dept
the google reviews should be a place on the I-Pad that customers tap when they pay, like Walmart has at check out. The rent increases to many times especially for customers who have been here for many years, that's ridiculous
Review from Customer Success Dept
The MPV is outrageous and it will show up in customer satisfaction surveys and google reviews too much work put on the employees for 15 and hour and the job is dangerous. I have literally been threatened at work. too concerned with profit and not employees.
Review from Sales Dept
What do you like best about your company?
I get to work not only stuck in an office but also outside almost half the time.
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.
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