A-
79/100
Public Storage Claimed Company
Today, we are the nation’s largest self-storage provider with over 2,800 properties and we couldn’t have done it without our talented team members who serve with passion. Not only do we want dedicated people to join our team, we want you to be successful. As we continue to grow, more opportunities become available for you to advance your career across our stores, call center, and corporate office. We provide opportunities to learn new skills and make a difference. read more
Public Storage Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
The personal satisfaction to help customers and see That they are well taken care of when they visit
Review from Customer Success Dept · Posted a day ago
Servicing my customers with great customer service
Review from Customer Support Dept · Posted 6 days ago
What makes me happiest at work is the opportunity to help people and turn a negative experience into a more positive one through support, professionalism, and care.
Review from Customer Support Dept · Posted 9 days ago
Selected group of close coworkers.
Review from Operations Dept · Posted 13 days ago
I love my job, my home I live in on property and the schedule I have that allows me to volunteer on Saturday's and attend church on Sundays
Review from Operations Dept · Posted 15 days ago
Checking and cleaning all the units.
Review from Admin Dept · Posted 15 days ago
Exceeding and Excelling from one day to the next. Pushing myself to ensure I gjve PS the best version of me
Review from Customer Success Dept · Posted 16 days ago
Working side by side with the property managers and showing them how to be customer focused
Review from Operations Dept · Posted 16 days ago
I like being able to decide how I manage my daily tasks and the flexibility to help the team as needed whether that be remote or quickly heading over to another facility to support a Property Manager as needed.
Review from Sales Dept · Posted 19 days ago
Everyday always different work at your own pace, customers are friendly
Review from Operations Dept · Posted 20 days ago
Not micro managed, promote individual & team success
Review from Customer Support Dept · Posted 20 days ago
Helping customers and exceeding company goals
Review from Sales Dept · Posted 21 days ago
What I like most about my job is the opportunity to help others, keep things running smoothly, and work with a supportive team. I enjoy learning, solving problems, and knowing my work makes a positive difference every day.
Review from Customer Support Dept · Posted 21 days ago
No drama and getting things done. I like when The cleaning is done and looks good.
Review from Sales Dept · Posted 21 days ago
Being able to positively impact someone's day.
Review from Customer Support Dept · Posted 21 days ago
Helping customers when they need it
Review from Customer Support Dept · Posted 21 days ago
I love interacting with my customers ans coworkers.
Review from Customer Support Dept · Posted 21 days ago
It is a rare opportunity in a retail-like environment to have a more relaxed pace. So when i do have contact with my customers i dont feel run down. I approach each one like we are in a small business in a small town. I also appreciate that tasks can be done at my pace and any order I want.
Review from Customer Success Dept · Posted 22 days ago
Its a job that i look fowards too come in to. I have no complaints as the job is great
Review from Customer Success Dept · Posted 22 days ago
A smile on each of our customer
Review from Operations Dept · Posted 22 days ago
What's going wrong and how can it be improved?
Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level
Review from Customer Success Dept · Posted 19 days ago
Long, boring days for low pay
Review from Operations Dept · Posted 21 days ago
Communication, consistency, and employee support need improvement. Clearer expectations, better teamwork, and stronger leadership involvement would help things run more effectively
Review from Customer Success Dept · Posted 22 days ago
Day to day there is not much to look forward to. Often work independently so no socialization to keep motivated.
Review from Sales Dept · Posted 22 days ago
My feet and back hurt every morning, I could do with less cleaning responsibilities. I'd also like to work one day less a week.
Review from Operations Dept
Lack of flexibility; poor systems
Review from Finance Dept
Having to take care of several locations make us feel that we are not completing everything that needs doing. Most location do take more than 1/2 day to do lock check, cleaning, taking care of customer, and other task.
Review from Customer Success Dept
Unfair and too high and too frequent Rent increased
Review from Customer Support Dept
I used to love my job. I had pride in my locations. Lately I have been disheartened because NO ONE else is doing things at my level. Even those that have been here for years. I come back after a weekend to find my numbers dropping and all my hard work gone to waste. And I'm in trouble its MY store.
Review from Customer Support Dept
as mentioned before we need a quicker response time on the work orders and getting vendors here to do repairs. Constantly getting customer complaints about repairs not getting done in a timely manner
Review from Customer Support Dept
Customers complain about properties being open half time, not having access to people in office and customer service line, inaccurate information told between pms and customer service.
Review from Sales Dept
the google reviews should be a place on the I-Pad that customers tap when they pay, like Walmart has at check out. The rent increases to many times especially for customers who have been here for many years, that's ridiculous
Review from Customer Success Dept
The MPV is outrageous and it will show up in customer satisfaction surveys and google reviews too much work put on the employees for 15 and hour and the job is dangerous. I have literally been threatened at work. too concerned with profit and not employees.
Review from Sales Dept
Pay PAY and more pay Public storage is paying property managers less than any other storage competitor!
Review from Operations Dept
Salary and having DM's who can apply emotional intelligence across the board
Review from Operations Dept
There's nothing more to do. There's no movement. The only opportunities we have are maybe 1 additional role to move to in the entire region, if that happens. They won't work with me individually to provide a better work balance that suits my specific skillset.
Review from Customer Support Dept
Pay better and bring back drug test before hiring. Have a more strict policy to fire lazy people. If the pay improve PS might get better quality long term employees
Review from Operations Dept
improve the culture and pay us what we are worth
Review from Operations Dept
Rent is too high at my location, no one is in the office when my property used to have more than one person working there everyday.
Review from Customer Support Dept
No appreciation, no good help, my DM talks to me like I am stupid and I am always pulling every one else's load
Review from Operations Dept
What do you like best about your company?
I get to work not only stuck in an office but also outside almost half the time.
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.
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