Public Storage Employee Reviews

Decent experience on average, changes to the bonus structure can be made

Review from Customer Support Dept · Posted 3 days ago

The company provides an important community service, but the workplace culture needs improvement. Better training, stronger leadership support, and a more team-oriented environment would improve both employee morale and customers experience.

Review from Customer Support Dept · Posted 6 days ago

very good but new positions that are open in a region aren't quickly announced to everyone so it feels like an "old boys club" so it feels like you don't have a fair chance to move up.

Review from Operations Dept · Posted 11 days ago

Although there are lots of ongoing changes that are sometimes hard to keep up with I absolutely love my job and appreciate the career I have at Public Storage.

Review from Operations Dept · Posted 12 days ago

Very different from the work I'm used to but I'm learning new things along the way. It's been challenging but I love that I have a team I can rely on for help and/or assistance.

Review from Admin Dept · Posted 12 days ago

Very helpful with issues when needed

Review from Customer Support Dept · Posted 3 days ago

approachable and willing to share their knowledge

Review from Operations Dept · Posted 11 days ago

I like that they allow for a work balance environment

Review from Operations Dept · Posted 12 days ago

Family oriented and work/life balance

Review from Admin Dept · Posted 12 days ago

During tough times they pull together to ensure coverage and keeping everyone informed.

Review from Customer Success Dept · Posted 13 days ago

The workplace culture feels toxic and unsupportive. Training is poor, and employees are often left unprepared. Leadership avoids addressing customer concerns, leaving front-line staff to handle hostility and unresolved issues without proper support.

Review from Customer Support Dept · Posted 6 days ago

Paying better for the amount of work expected. Treating people like humans instead of robots. Taking care of the actual problem workers and not treating the rest as expendable. See moee than the numbers for the shareholders.

Review from Customer Success Dept · Posted 16 days ago

Just because the law doesn't say you have to, doesn't mean you shouldn't.

Review from Sales Dept · Posted 18 days ago

“I believe leadership could improve fairn

Review from Customer Success Dept · Posted 19 days ago

Communication of company policy changes, makes no sense why bosses & employees surprised by changes, need to hold bad employees accountable cannot be stressed enough!

Review from Customer Success Dept · Posted 19 days ago

I'm grateful I was kept at my same pay rate when I transferred over with Simply Self Storage. Otherwise, I wouldn't have been able to afford to stay with Public at the rate they start at.

Review from Operations Dept · Posted 12 days ago

No Comment on the best part

Review from Operations Dept · Posted 13 days ago

Good benefits and living on property is a plus

Review from Operations Dept · Posted 17 days ago

Good wages, perks of company housing

Review from Customer Support Dept · Posted 17 days ago

The 401 K program is great

Review from Sales Dept · Posted 18 days ago

Work compensation balance. Too much work for the pay

Review from Customer Support Dept · Posted 3 days ago

I feel undervalued because the workload and expectations do not match the compensation. Incentives should reflect employee performance and effort, not NPS scores that are often impacted by unresolved corporate and operational issues outside of site staff control.

Review from Customer Support Dept · Posted 6 days ago

Any recent pay increases have been washed away by the recent changes in the cost of living - price of gas and utilities... just subsiding now.

Review from Operations Dept · Posted 11 days ago

I feel other companies pay a better wage (extra space storage, toy locker, ect.) pay around 17 to 20 an hour. I also feel we do a lot in the heat for little compensation.

Review from Admin Dept · Posted 12 days ago

Sometimes I feel as though I am pulling the weight of 4 people. I just believe that the pay is not compatible with today's cost of living expenses

Review from Customer Success Dept · Posted 13 days ago

We always work together when needed

Review from Customer Support Dept · Posted 3 days ago

Very very smart and extraordinary helpfull

Review from Customer Success Dept · Posted 10 days ago

some very knowledgeable coworkers who want to work as a team and i can rely on... but there are some that just need to go away.

Review from Operations Dept · Posted 11 days ago

We work together as a team and other than one person we respect and care for each other.

Review from Operations Dept · Posted 12 days ago

They all support everyone and work together even though we work in different facilities.

Review from Admin Dept · Posted 12 days ago

Trainers should create a more positive and professional environment. Focusing on teamwork instead of negativity about other employees or sites would improve morale and reduce the competitive culture that causes unnecessary conflict between

Review from Customer Support Dept · Posted 6 days ago

The problem workers need to be removed. They gossip, threaten, verbally abuse and strike other workers and NOTHING happens. In fact some are rewarded and never dealt with. Creating a toxic abusive work environment

Review from Customer Success Dept · Posted 16 days ago

More teamwork more togetherness more teamwork dynamic

Review from Sales Dept · Posted 18 days ago

I think we could improve communication, teamwork, and consistency during busy situations. Working together more collaboratively and supporting each other more proactively would help create a stronger work environment.

Review from Customer Success Dept · Posted 19 days ago

Helping each other out shouldn't feel like pulling teeth, lack of work ethic is wild there is no set standard or accountability throughout!

Review from Customer Success Dept · Posted 19 days ago

Relationship with DM and team

Review from Customer Support Dept · Posted 3 days ago

The company provides an important service to the community. We often meet people during difficult moments in their lives, and it feels meaningful to be able to assist and support them when they need help most.

Review from Customer Support Dept · Posted 6 days ago

Close friends that i can rely on.

Review from Operations Dept · Posted 11 days ago

I love that although we have lots and lots of tasks to complete throughout the day we have the opportunity to choose what order we'd like to do them in. I love not being stuck behind a desk all day.

Review from Operations Dept · Posted 12 days ago

Everyone is welcoming the first day. We all work together to keep the properties clean.

Review from Admin Dept · Posted 12 days ago

Actually dealing with the problem workers rather than rewarding them. Paying the ones doing their job a good decent living wage on level with the area they live and rhe amount of work they do.

Review from Customer Success Dept · Posted 16 days ago

Stop arbitrarily raising rent prices

Review from Operations Dept · Posted 19 days ago

I think the company culture would improve with stronger communication, more employee recognition, consistent leadership, and better support for employees. Creating an environment where employees feel heard, respected, and appreciated would help morale and teamwork

Review from Customer Success Dept · Posted 19 days ago

Need to hire better staff. Be more transparent to both employees ans customers.

Review from Sales Dept · Posted 19 days ago

Insistence ALL managers do the job. We are pretending to be a TEAM. Team DOES NOT mean I (and others ) do someone elses work. Team is 100% equally DOING the job and assisting others when the going get rough not "oh what a great team player, he just did all of the other managers work.

Review from Operations Dept

I was hired the day of my interview and given a free apartment. All the bosses were very friendly and helpful.

Review from Sales Dept

They were very polite and positive.

The setting was laid back and easy to get through

Review from Customer Support Dept

Instead of asking personal questions it has to be more about work

Review from Customer Success Dept

Servicing my customers with great customer service

Review from Customer Support Dept · Posted 3 days ago

What makes me happiest at work is the opportunity to help people and turn a negative experience into a more positive one through support, professionalism, and care.

Review from Customer Support Dept · Posted 6 days ago

Selected group of close coworkers.

Review from Operations Dept · Posted 11 days ago

I love my job, my home I live in on property and the schedule I have that allows me to volunteer on Saturday's and attend church on Sundays

Review from Operations Dept · Posted 12 days ago

Checking and cleaning all the units.

Review from Admin Dept · Posted 12 days ago

Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level

Review from Customer Success Dept · Posted 16 days ago

Long, boring days for low pay

Review from Operations Dept · Posted 19 days ago

Communication, consistency, and employee support need improvement. Clearer expectations, better teamwork, and stronger leadership involvement would help things run more effectively

Review from Customer Success Dept · Posted 19 days ago

Day to day there is not much to look forward to. Often work independently so no socialization to keep motivated.

Review from Sales Dept · Posted 19 days ago

My feet and back hurt every morning, I could do with less cleaning responsibilities. I'd also like to work one day less a week.

Review from Operations Dept

I get to work not only stuck in an office but also outside almost half the time.

Location coverage, 2 people working at very busy locations.