Public Storage Employee Reviews
Out of 1757 Public Storage employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Public Storage improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Public Storage compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Taking care of employees. Benefits are terrible. Office culture is the worst I've ever experienced. If you're going to force a return to office, make the office a place people want to come. Why are we having to pay for snacks and drinks in vending machines?
Review from Finance Dept
Better benefits (i.e., PTO, paid holidays, flexible work arrangements - especially since they are inconveniencing people by moving both offices)
Review from Finance Dept
Pay Better and Not Push Employees so hard
Review from Customer Support Dept
Value your employees more Managers are receiving way to much pay in relationship to Property Managers- property managers are doing MPV and doing physical labor and multiple job descriptions. Abandon goods bringing abandoned items to dumpsters items weighing over 20-50 pounds. Maintenance, IT, Clean
Review from Operations Dept
be professional and play fair with everyone across the board. Invest time on coaching rather than gossiping and focusing on flaws rather than opportunities and nurture skills
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Rising costs of living in the US make anything under $35 not sustainable for a stable life. This job pays my rent and nothing else
Review from Operations Dept
Less cost for benefits monthly
Review from Operations Dept
i feel like the pay is very low for all that is required of a PM and should be higher as there are other companies that have same opportunities same job requirements but with higher Pay . And PS should pay their employees more
Review from Customer Success Dept
Better pay for custodial services we do
Review from Operations Dept
A company raise based on work ethics. Not a government raise that the company has to pay. Google Reviews MUST be stopped for our incentive program. Letting a company dictate how much money I make is shameful. My last 3 poor reviews were about customer gate hours not my performance.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Doing the job, making their calls, and STOP the GOSSIPING, RUMORS and false comments creating DRAMA. Public storage Field Employee handbook states specifically. Gossip and Rumors ARE NOT TOLERATED.
Review from Operations Dept
I would like for some of them to do the job that they get paid to do instead of passing it on to someone else to do
Review from Customer Support Dept
Yes, improvement is needed. Hiring people who are self motivated, active, thin out of the box, considerate, and people who will show up to work and actually do work.
Review from Operations Dept
Team work and attitudes, speaking with a respectful tone
Review from Sales Dept
Actually do their part working and not putting the work that they do not want to do on the next PM
Review from Customer Success Dept
What needs to change to make the company culture better?
Insistence ALL managers do the job. We are pretending to be a TEAM. Team DOES NOT mean I (and others ) do someone elses work. Team is 100% equally DOING the job and assisting others when the going get rough not "oh what a great team player, he just did all of the other managers work.
Review from Operations Dept
Better security. This is a high crime area
Review from Customer Success Dept
BETTER PAY!! Hire better people, which you can do if you pay more (attract better talent). This company can afford to pay better like their competitors do.
Review from Operations Dept
It would benefit from communication and recognition
Review from Customer Success Dept
Adapt a Culture of Caring support diversity Inclusion it more than speaking words
Review from Operations Dept
What would you improve about your company's interview process?
Instead of asking personal questions it has to be more about work
Review from Customer Success Dept
What's going wrong and how can it be improved?
My feet and back hurt every morning, I could do with less cleaning responsibilities. I'd also like to work one day less a week.
Review from Operations Dept
Lack of flexibility; poor systems
Review from Finance Dept
Having to take care of several locations make us feel that we are not completing everything that needs doing. Most location do take more than 1/2 day to do lock check, cleaning, taking care of customer, and other task.
Review from Customer Success Dept
Unfair and too high and too frequent Rent increased
Review from Customer Support Dept
I used to love my job. I had pride in my locations. Lately I have been disheartened because NO ONE else is doing things at my level. Even those that have been here for years. I come back after a weekend to find my numbers dropping and all my hard work gone to waste. And I'm in trouble its MY store.
Review from Customer Support Dept
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.