Public Storage Employee Reviews
Out of 2051 Public Storage employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Public Storage improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Public Storage compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 22% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Treating African Americans like we matter Current management does not allow you to grow within the role
Posted 20 days ago
Communication, don't bait and switch the job location, you put an ad to hire at a location, the ad needs to be just public storage, you have people driving an hour+ for $15 per hr, or you have people doing more than 1 property in a day, but it's the busiest times of the month for rentals & payments
Review from Customer Success Dept · Posted 21 days ago
If your talking about anyone above the DM. You guys need to do a better job and actually pay your employees a liveable wage. I want like to see the people at corporate do the work that PM's do daily. You would be exhausted having to do what we do. This job makes me very depressed and joyless.
Review from Operations Dept · Posted 22 days ago
Leadership needs to focus on understanding its employees individual needs on a fundamental level.
Review from Operations Dept · Posted 23 days ago
Not being racist towards black people
Review from Admin Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Respectfully in terms of the hourly rate it is the lowest I've accepted in a decade. Life is expensive and with inflation and changes to the economic climate I believe this job is deserving of higher hourly rate.
Review from Operations Dept · Posted 20 days ago
You want to pay people just above minimum wage but want them to be a debt collector and a maintenance person, those positions are worth more money. If your employees are compensated they are happier, not these contests that only 1 person gets paid
Review from Customer Success Dept · Posted 21 days ago
Are pay isnt the greatest
Review from Sales Dept · Posted 21 days ago
I feel undervalued because Public Storage doesn't pay a liveable wage. You expect us to do all of this labor for free. You would pay vendor to do what we do. But why do that when you can cheat your workers having them do it with no bonuses. The thing that would make me feel better is a better raise.
Review from Operations Dept · Posted 22 days ago
Everyone should at least get a little bit of a raise to make it $20 or $1 raise. There are some of us who go beyond expectations and do stuff that other people don't do or supposed to do.
Review from Sales Dept · Posted 22 days ago
What do your coworkers need to improve and how could you work together better?
Coworkers are late everyday. Stealing money. Stealing out of customer units. Everybody is lazy
Review from Admin Dept
Trainers should create a more positive and professional environment. Focusing on teamwork instead of negativity about other employees or sites would improve morale and reduce the competitive culture that causes unnecessary conflict between
Review from Customer Support Dept
The problem workers need to be removed. They gossip, threaten, verbally abuse and strike other workers and NOTHING happens. In fact some are rewarded and never dealt with. Creating a toxic abusive work environment
Review from Customer Success Dept
More teamwork more togetherness more teamwork dynamic
Review from Sales Dept
I think we could improve communication, teamwork, and consistency during busy situations. Working together more collaboratively and supporting each other more proactively would help create a stronger work environment.
Review from Customer Success Dept
What needs to change to make the company culture better?
Actually dealing with the problem workers rather than rewarding them. Paying the ones doing their job a good decent living wage on level with the area they live and rhe amount of work they do.
Review from Customer Success Dept
Stop arbitrarily raising rent prices
Review from Operations Dept
I think the company culture would improve with stronger communication, more employee recognition, consistent leadership, and better support for employees. Creating an environment where employees feel heard, respected, and appreciated would help morale and teamwork
Review from Customer Success Dept
Need to hire better staff. Be more transparent to both employees ans customers.
Review from Sales Dept
Insistence ALL managers do the job. We are pretending to be a TEAM. Team DOES NOT mean I (and others ) do someone elses work. Team is 100% equally DOING the job and assisting others when the going get rough not "oh what a great team player, he just did all of the other managers work.
Review from Operations Dept
What would you improve about your company's interview process?
Instead of asking personal questions it has to be more about work
Review from Customer Success Dept
What's going wrong and how can it be improved?
To be honest if i provided an explanation I dont think Public Storage would not do anything to improve things Not coming off as a disgruntle employee just feel my short time at this organization has not been positive
Posted 20 days ago
When you are thrown from one property to another it is hard to get a routine, and you always feel like you are in a state of panic
Review from Customer Success Dept · Posted 21 days ago
The company focuses too much on things like Google scores, and not investing enough into property upkeep. (I.E. Gates, broken pavement, broken doors, working cameras.)
Review from Operations Dept · Posted 23 days ago
The pay needs to be at least $18hr and the managers need to not be racist towards black people
Review from Admin Dept
Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level
Review from Customer Success Dept
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.