Public Storage Employee Reviews
Out of 1963 Public Storage employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Public Storage improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Public Storage compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 23% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
The workplace culture feels toxic and unsupportive. Training is poor, and employees are often left unprepared. Leadership avoids addressing customer concerns, leaving front-line staff to handle hostility and unresolved issues without proper support.
Review from Customer Support Dept · Posted 11 days ago
Paying better for the amount of work expected. Treating people like humans instead of robots. Taking care of the actual problem workers and not treating the rest as expendable. See moee than the numbers for the shareholders.
Review from Customer Success Dept · Posted 21 days ago
Just because the law doesn't say you have to, doesn't mean you shouldn't.
Review from Sales Dept · Posted 23 days ago
“I believe leadership could improve fairn
Review from Customer Success Dept · Posted 24 days ago
Communication of company policy changes, makes no sense why bosses & employees surprised by changes, need to hold bad employees accountable cannot be stressed enough!
Review from Customer Success Dept · Posted 24 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
Yes. Seems like as a front line employer, speaking in my district, we are placed as an after thought and he needs are not a priority
Review from Customer Success Dept · Posted 4 days ago
Work compensation balance. Too much work for the pay
Review from Customer Support Dept · Posted 8 days ago
I feel undervalued because the workload and expectations do not match the compensation. Incentives should reflect employee performance and effort, not NPS scores that are often impacted by unresolved corporate and operational issues outside of site staff control.
Review from Customer Support Dept · Posted 11 days ago
Any recent pay increases have been washed away by the recent changes in the cost of living - price of gas and utilities... just subsiding now.
Review from Operations Dept · Posted 16 days ago
I feel other companies pay a better wage (extra space storage, toy locker, ect.) pay around 17 to 20 an hour. I also feel we do a lot in the heat for little compensation.
Review from Admin Dept · Posted 18 days ago
What do your coworkers need to improve and how could you work together better?
Trainers should create a more positive and professional environment. Focusing on teamwork instead of negativity about other employees or sites would improve morale and reduce the competitive culture that causes unnecessary conflict between
Review from Customer Support Dept · Posted 11 days ago
The problem workers need to be removed. They gossip, threaten, verbally abuse and strike other workers and NOTHING happens. In fact some are rewarded and never dealt with. Creating a toxic abusive work environment
Review from Customer Success Dept · Posted 21 days ago
More teamwork more togetherness more teamwork dynamic
Review from Sales Dept · Posted 23 days ago
I think we could improve communication, teamwork, and consistency during busy situations. Working together more collaboratively and supporting each other more proactively would help create a stronger work environment.
Review from Customer Success Dept · Posted 24 days ago
Helping each other out shouldn't feel like pulling teeth, lack of work ethic is wild there is no set standard or accountability throughout!
Review from Customer Success Dept · Posted 24 days ago
What needs to change to make the company culture better?
Actually dealing with the problem workers rather than rewarding them. Paying the ones doing their job a good decent living wage on level with the area they live and rhe amount of work they do.
Review from Customer Success Dept · Posted 21 days ago
Stop arbitrarily raising rent prices
Review from Operations Dept · Posted 24 days ago
I think the company culture would improve with stronger communication, more employee recognition, consistent leadership, and better support for employees. Creating an environment where employees feel heard, respected, and appreciated would help morale and teamwork
Review from Customer Success Dept · Posted 24 days ago
Need to hire better staff. Be more transparent to both employees ans customers.
Review from Sales Dept · Posted 24 days ago
Insistence ALL managers do the job. We are pretending to be a TEAM. Team DOES NOT mean I (and others ) do someone elses work. Team is 100% equally DOING the job and assisting others when the going get rough not "oh what a great team player, he just did all of the other managers work.
Review from Operations Dept
What would you improve about your company's interview process?
Instead of asking personal questions it has to be more about work
Review from Customer Success Dept
What's going wrong and how can it be improved?
Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level
Review from Customer Success Dept · Posted 21 days ago
Long, boring days for low pay
Review from Operations Dept · Posted 24 days ago
Communication, consistency, and employee support need improvement. Clearer expectations, better teamwork, and stronger leadership involvement would help things run more effectively
Review from Customer Success Dept · Posted 24 days ago
Day to day there is not much to look forward to. Often work independently so no socialization to keep motivated.
Review from Sales Dept · Posted 24 days ago
My feet and back hurt every morning, I could do with less cleaning responsibilities. I'd also like to work one day less a week.
Review from Operations Dept
What would you most like to see improved at your company?
Location coverage, 2 people working at very busy locations.