QVC – Since merging with HSN the customer service has gone way down. I have spent months trying to get refunds from qvc, that were returned 3 months ago. They have incorrect records and cannot match refunds to accounts. Its the saddest thing I have ever seen. It used to be such a great company .

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Since merging with HSN the customer service has gone way down. I have spent months trying to get refunds from qvc, that were returned 3 months ago. They have incorrect records and cannot match refunds to accounts. Its the saddest thing I have ever seen. It used to be such a great company .

What does the leadership team need to get better at?

Finding a vision for new generations that do not watch TV anymore, instead of just adding more and more TV channels.
Leadership review

What is the best part about your compensation package?

Eye care an insurance medical
Compensation review

What does the leadership team need to get better at?

Respecting their employees more than less
Leadership review from Customer Support Dept

Briefly describe your overall experience at your company

things are ok but could be better
Review from Customer Support Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Large company, 24-7 operation, everyone works overtime to keep up.
Compensation review

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