-15
eNPS Score
Q&A With RCN Employees
We employ hard-working, action-oriented team members and are continually looking to recruit exceptional talent in all business areas and markets where we offer service. Our company continues to grow because of our dedication and success in providing bundled telecommunication services at a great value along with the best customer care in the industry.
How employees describe working at RCN
Refund policy needs to be transparent to customers.
It's quality. There is constant interruption when watching any given program. There is constant outages. If there is an outside problem and it affects the Internet it should not take three days to get fixed. This is not the 90s and they should not be happening too many things are dependent on intern
Fix their outages that started day 1 of service
responsive customer service within 24 hours
Your account services are terrible I was double built and the staff lie about giving credits very sad
Q&A With RCN Employees
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Should I work at RCN?
40% of RCN employees would encourage their friends to become coworkers, whereas 5% are neutral and 55% would not recommend working at RCN to their friends.
| 40% | Promoters |
|---|---|
| 5% | Passive |
| 55% | Detractors |
