Redfin FAQs

Want to X- Out homes on your Android device? You can do so by following these steps:

1. Click and view the home you’re no longer interested in

2. Look for the ‘X’ icon. Once you click on the ‘X’ it will turn black letting you know the home has been X’d out

website

After you have added a home to your X-Outs, it will be indicated on our site in the following ways:

Map View

When you X-out a home on the map, it will appear as a light green icon on the map.

Table view

And if you choose to view listings from the ‘List’ view, the home will have a small ‘X’ attached to the green home icon.

At this time, you’re unable to view and remove X’Outs from Androids. However, you can use the directly to view and remove these homes.

Were you monitoring a home on Redfin, but when you went to check on it later, it is no longer active and doesn't show a recent sale? If so it may mean that the home was delisted or withdrawn from the MLS, or the listing agent removed the listing from the market by the request of the homeowner.

The image below shows an example of a delisted event in property history and will let you know why the home is off-market. To find this you can either click on the Property History button above the pictures of the home or scroll down the page where you will see this header:

Favorites

*Note not all homes that are delisted will show an event depending on the rules of the local MLS.

There are multiple reasons that this would happen:

-The homeowner changed their mind about selling

- The seller's contract expired

- The homeowner still wants to sell but has decided to wait till a different time to re-list

When a home is delisted from the MLS, details such as the listing photos, listing price, and description will no longer be available on Redfin. What will show on the property page instead, will either be the sale information from the last MLS listing or public records information from the County Assessor.

Depending on the reason for the home being delisted it is possible that the property may be put back on the market, so you can keep your eye out just in case it is relisted! To get updates when the home goes back on the market, add the property to your list of .

We would love to help you see a home! As a full-service brokerage, Redfin can help you tour, submit an offer, and answer questions about the buying process. If we have available agents, you will see an option to schedule a tour through the 'Go Tour This Home Feature', found to the right of the photos of a home.

tour

Here, you can select a day, with the option to access the right arrow to see dates later in the week.

After pressing the “schedule tour” button, you will be brought to a screen that will ask what time works best for you. If you see a lightning bolt symbol next to the time slot, that means that the tour time has been confirmed with the listing agent as a time the home is available to show, so showings are guaranteed.

For homes without the lightning bolt, that means that the tour will need to be confirmed by our tour coordinator once the home tour is submitted.

Next, you will fill out your contact information along with any notes you may want to send to the local team!

After you book your first home your tour, adding more homes is super simple! You can add more homes by clicking the ‘Add Homes to Tour’ button.

Another option to add homes is when you are searching for homes on Redfin, you can select ‘Yes, Add This Home’, which will appear on the right side of the screen for every active listing.

If this is your first tour with Redfin, you will be asked to verify your identity. Check out this article for more ore information on verifying your identity.

When you complete your tour request, you will receive a confirmation message, letting you know when you can expect to hear from the local team about your tour. Once we confirm that the home is available to tour and confirm which of our agents will be meeting you, we'll reach out to you by email with all the details.

Want to check the status of your?

Redfin pulls all listing information directly from the Multiple Listing Service. Here are a few tips to ensure that your listing shows correctly on Redfin.

Please note, if you see an error on Redfin, it is good practice to check other MLS powered websites such as Movoto.com and Estately.com. If we all have the same wrong information, there may be an issue with your MLS.

The description isn’t showing:

On the MLS, make sure that Remarks on IDX are set to “Yes.” This allows the public to see your remarks.

The address is showing Undisclosed on Redfin:

On the MLS, make sure you have the address marked “Address on IDX: Yes”

The listing shows Inactive/Not for Sale

Redfin may not be pulling listings from your MLS. Emails Customer Support for a list of MLS's that we pull from in your area.

Please note, Redfin does not display commercial or rental properties.

The images for my listing are not on Redfin or out of order.

Images can sometimes take a little longer to import from the MLS. Please have patience, they will populate! If it has been more than 24 hours, please email us.

Public Facts are Incorrect:

The information in the ‘Public Facts’ section is provided by the county or updated by the homeowner before the home was active. Please email the Customer Support team with a copy of the correct data from the County Assessor's office and we will manually correct this section.

When searching for homes on Redfin, you may notice that you have an option to download specific home data onto an excel spreadsheet directly from the site.

To find this enter a search location on the map page. Please note, the option to download data will only be available if the local MLS allows it. If this option is not available in the location you’re searching, please know this is due to MLS compliance rules. You can learn more about your local MLS data rules directly from our terms of agreements page.

To download data, you will want to scroll to the bottom of the table, and from there click on the ‘Download All’ button.

This information is exported from the site and into an excel spreadsheet that will include data regarding listing details for an individual home (I.E. Sales price, time on Redfin, Bed, Bath count etc).

From here your excel spreadsheet will be available. Please note that there is a 350 home cap on data downloading. If your search has over 350 homes populating, we recommend adjusting your search parameters to show a smaller search area.

Browser Compatibility

The latest versions of Google Chrome, Microsoft Internet Explorer 11, Microsoft Edge, Mozilla Firefox, or Apple Safari are recommended to search for homes on Redfin.

We recommend that you download and use the latest version of one of the supported browsers listed below.

Windows Users

Download Chrome

Download Firefox

Download Internet Explorer

Download Safari

Mac Users

Download Chrome

Download Safari

Download Firefox

Some Redfin content may require Adobe Reader and the Adobe Flash Player.

Other Troubleshooting Options

Enable Javascript

Clear Your Cache

Something Else Not Right? Let Redfin Know

When all else fails, please reach out to the Customer Service team for further assistance.

On each listing details page on Redfin, we show a Public Facts section that contains information about that property such as bedroom count, bathroom count, the home's square footage and other factual information that is available from public records. If these Public Facts seem outdated, you can update them by selecting the Edit Facts option. Redfin gets this information from a third party who gets it directly from local county assessor and recorder offices. We display this information to give you the most complete set of facts about a property and to supplement MLS-provided information about a home which can occasionally be incomplete or unclear.

Why Doesn't Public Record Information Always Match MLS-Provided Information?

There are a number of reasons why the facts entered by the listing agent may not match those from public records. The MLS listing is typically the most up-to-date and reliable source of information about a home for sale. Below are several common reasons why the two sources may not agree:

Recent Additions & Remodels. When a house has been recently remodeled or updated, the MLS listing typically reflects the most current number of beds, baths and square footage. The assessor's records are typically much slower to update. Additionally, the MLS "year built" may sometimes be the year of a major remodel whereas public records typically show the year the original structure was built.

Finished vs. Unfinished Square Footage. It may not always be clear whether the square footage of an MLS listing includes any partially finished or unfinished areas of the house such as a basement or a garage. Public records often split out square feet into finished/unfinished which can make it clearer. When the MLS and public square footage do not agree, the MLS typically is more reliable.

Addresses. On rare occasions, we may accidentally match a listing with the wrong property's public record. This can happen if a parcel was divided or there are two very similar addresses in a certain jurisdiction. Contact us with the home's address or MLS number if you suspect this may have happened.

Historical Data. Redfin shows sold listings from the MLS for the past several years. The home facts for the MLS listing describe the house at the time it was sold. This is valuable information when using sold data to determine the fair market value of a property you are interested in. The current public facts for these older listing may reflect work done on the home after the sale.

It is a good idea to contact your agent if you have questions or need some clarification about MLS-provided facts. If you are interested in a home, there is no substitute for seeing it in person to see its condition, size and features first hand.

Sold Information from Public Records

In addition to beds, baths, square footage etc. Redfin also displays publicly recorded sale records, if available. If the sold data we are currently showing for your home is incorrect and you have verified that your county assessor's office is showing it correctly, you can let us know by clicking the 'Submit a Request' button below and attaching a copy of homes correct data. Once received we'll look into get this corrected a quickly as possible!

If you find yourself needing to update your contact information for your Redfin account, you can do so through your Account Settings page. Just follow these quick and easy steps to do so:

Login to your Redfin account on the full Redfin site ( updating contact information is unavailable through our mobile apps at this time)

Go to your name in the top right corner of the website. Hover your cursor over your name- a drop-down menu will appear.

Click "Account Settings"

From here you have the option to update your contact information:

If you are having any issues with saving these changes, please submit a request below and our Customer Service team will be happy to assist!

What is a Partner Agent?

Partner Agents work for traditional brokerages like RE/MAX or Coldwell Banker but have teamed up with Redfin to help you buy or sell your home. Partner Agents have gone through an extensive interview process to ensure that only experienced agents, who adhere to the same customer service values as Redfin Agents, work with our customers.

Partner Agents are offered to our customers when:

Redfin Agents are experiencing exceptionally high customer demand.

A home’s sale proceeds are below our market-based minimum commission (varies by market).

A home is outside our direct service area.

What are the benefits of buying with a Partner Agent?

Partner Agents are held to the same high standards and values as Redfin Agents to ensure that customers have an excellent home-buying or selling experience.

We interview every candidate to ensure they are experienced and require previous customer reviews, which are posted on their online profile.

Partner Agents must maintain a 4+ star rating in order to work with us.

You have the support of the Partner Team, located at our Seattle headquarters and Chicago Support Hub, to ensure that you have the best experience possible. The Partner Team can help answer questions or discuss changing your agent if you feel the agent assigned to you is not a good fit.

How can I tell the difference between a Redfin Agent and Partner Agent on Redfin.com?

When a property you're looking at is in an area serviced by a Partner Agent, the Partner Agent's picture and contact information will appear on the right-hand side of the property's listing page. Please note, the agent profile you see on the right-hand side is not the listing agent for the property.

[email protected]

Partner Agents are also listed under the Redfin Agent profiles on the Real Estate Agent section of the website:

How do I learn more about Partner Agents in my area?

Please visit our Real Estate Agents page and select your location. Scroll down and click on any of the Partner Agent photos to view their profile and get more information on an agent's past transaction history and customer reviews.

If you already know the name of an agent in your area, you can also search for them in any search boxes that display on our site.

How do I contact a Partner Agent?

To get in contact with a Partner Agent about buying or selling a home, click on the gray “Ask a Question” button to the right of the photos of the home you’re looking at.

From there, you’ll see a question box, which once submitted, we’ll connect you to that agent through your Redfin Account.

If you need assistance, we have a dedicated team who are able to assist 7 days a week. To get in touch with the Partner Program Team, you can reach them at 253-271-8436 or [email protected].

Their office hours are:

Mon-Fri, 7am - 6pm (PST)

Sat-Sun, 8am - 5pm (PST)

Buying with a Partner Agent

Partner Agents can help you find homes that meet your criteria and offer the same full service as a Redfin Agent. However, because they do not work directly for Redfin, they typically do not offer a refund. Please note, that the buyer’s contract will not be under Redfin but the Partner Agent’s brokerage.

Selling with a Partner Agent

Since Partner Agents come from a traditional brokerage, they charge a standard list fee typically around 2.5-3\%, which can potentially be negotiable. Please note, the seller’s contract will not be under Redfin but the Partner Agent’s brokerage.

Touring with a Partner Agent

Customers are able to put in a tour request online. You will receive an email with your Partner Agents information and how they work. Once you have been connected with your assigned Partner Agent, we’ll send you another email to give you their contact details, and all future tour requests and questions go directly to them.

What if I want to Change Agents?

Requesting a change in agents is an easy process that only takes a few steps.

How do I know if I’m connected to a Partner?

The agent you are assigned to will notify you if you are working with a Partner Agent. You can also see this on your account and receive an email confirming that you will be working with a Partner Agent:

Deal Room / Owner Dashboard

Currently, customers connected with a Partner Agent do not have access to an online deal room. If you have questions about your transaction with your Partner Agent, please contact them directly or the Partner Team at or 253-271-8436.

For Real Estate Agents

If you are are interested in becoming a Partner Agent for Redfin, please email [email protected].

Home buyers and sellers are at risk of being targeted by criminals, who hack your email accounts as well as your real estate service providers’ accounts (e.g., title agents, mortgage brokers, real estate agents, and lawyers), in order to trick you into wiring money to fraudulent bank accounts. These hackers make themselves appear authentic by including personal details they have obtained by hacking into their targets’ email and social media accounts.

Here’s What You Need To Know

REDFIN WILL NEVER EMAIL YOU WIRE INSTRUCTIONS, ASK YOU TO CHANGE WIRE INSTRUCTIONS, OR ASK FOR YOUR BANK ACCOUNT INFORMATION VIA EMAIL. If you receive an email or call allegedly from Redfin which provides wiring instructions, it is fraudulent. Do not respond to it and please call your Redfin agent immediately.

Here’s What You Need To Do

Phone Verification

Verify all sensitive requests over the phone or in person, and never by email, even if they appear to come from someone known to you, even a Redfin employee. Call them using a known phone number. Don’t use phone numbers or links from an email.

Ask Questions

Ask specific questions of the other party that only they would know like what is their manager’s name or the last time you met them in person. After you wire money, call the title company within 4 to 8 hours to confirm they received it at the right account.

Treat New Requests Seriously

Treat any requests to change existing wiring instructions with extreme suspicion.Hover your mouse over email addresses to ensure the sender name and email address matches the hyperlinked address, and that all email addresses (including the @[ABC].com domain name) are exact. Check for poor grammar and punctuation in the body of the email. These are all signs of a potentially fraudulent email. Below, scroll through some examples of how criminals fake emails to steal your money.

What To Do If You Are Targeted

Call Your Bank

Call your bank and ask them to issue a recall notice for your wire. Call within 24 hours for the best chance of recovering your money.

Report It

Report the crime to www.ic3.gov as well as your local police and regional FBI office ( https://www.fbi.gov/contact-us/field-offices ). IF YOU ALREADY WIRED FUNDS TO A FRAUDULENT ACCOUNT, TIME IS OF THE ESSENCE. GET THE FBI AND BANKS INVOLVED IMMEDIATELY.

Fake Email Examples

Here is an example of a legitimate email from the lender to the customer. However, a hacker has obtained access to this email account and is able to read it.

Now that the hacker knows the emails and names of those involved in this transaction, they impersonate the lawyer to get information from the lender. Notice that the email has the same name but is from “gmail”, not “legalaide.com”. The hacker could also impersonate the buyer using this same strategy.

The lender doesn’t notice and sends the hacker the closing date and wiring amount. With this information, the hacker can make their emails seem more authentic.

The hacker then impersonates the lender and asks the customer to wire them money to their personal/fraudulent account. Notice that their email is from “gmail”, not “lenderusa.com”. Also, take note that they use poor grammar and a different signature than what Michelle was using in her other emails.

Do you want to track the homes that you see on Redfin? Hitting the favorite button is the best way to be updated when changes to the home happen! Your “My Redfin” account is a great way to keep track of homes that you're interested in. You can even subscribe to listing updates in Alerts & Emails so you get an email when the price changes or an open house is scheduled for your favorite home.

When you find a home that you are interested in tracking, you can add that home to your favorites in two different ways:

Option 1: Select the home on the map and then click the heart to Add to Favorites.

Option 2: At the top of any home details page, click the heart button to Favorite.

Once you have added a home to your favorites, it is stored in your My Redfin account under Favorites & X-Outs.

Using the Favorites

On this page you can do the following:

Schedule a tour of the home with a Redfin agent

Get driving directions to the home

Email your favorites to a friend

Download your favorites to a spreadsheet program

View the full home details

If you would like to remove a favorited home, all you need to do so is click on the heart again to make the home disappear.

No longer interested in Redfin emails? Here are some easy steps to help you unsubscribe.

Start by logging into your Redfin account. Hover your cursor over your name that appears in the top right hand corner of the screen and select 'Email Setting' from the drop box.

Here you will see the control for all of your email settings. At the bottom of the page, you will see "Don't want any emails?". Select the 'Unsubscribe' button

This will prompt a popup box asking if you are sure you would like to unsubscribe. Select ‘Yes, unsubscribe'.This will turn off all emails. You can always turn them back on by signing up for a new report or adjusting these email settings on your account.

Redfin wants to make sure that we have the most accurate and up to date information on homes. If you notice that your home's details are not showing correctly or you want to add home renovations, Redfin offers an edit option that will allow the homeowner to make direct changes.

If you have monthly home reports set up on your account, you can also access your home's details through these emails.

Type your address in the search box under ‘Find a Home’.

Keep in mind that editing home facts can only be done on non-active, or sold homes. If your home is currently for sale, pending, or contingent and you notice information is not showing correctly, please double check with your listing agent to make sure the MLS listing information is input correctly into the local real estate database.

After you find your home, go the top right corner and click the “Edit Facts" button located right next to the ‘Favorite’ and ‘X-Out’ buttons.

In order to edit your home’s data, a homeowner verification box will appear where you can select your name. As the owner of the home, you are now granted permission to make changes!

If the option to select your name doesn't appear- check your email for a verification from Redfin to update your home.

Once you are the confirmed homeowner, time to edit! You can edit key facts including property type, beds, baths, sq. ft, lot size, & year built.

Then you can add any renovations you have made to your home. Please note, the renovations will not be displayed publicly. Only, you the owner can view the additions to your home.

You can add renovations for:

Structural remodel

Bathroom

Kitchen

Flooring

Window replacement

Bedroom

Roofing

Basement

Heating/cooling system

Deck/porch

Other

Just click ‘+ Add Renovations,’ to get started!

You will be prompted to add the date the renovation was completed, the total cost of the renovation, and any structural changes associated with the renovation.

Homeowners can control the property details that will be displayed on Redfin.

You can also add any special property features such as if your home is on the water.

At the bottom of the Edit Home Facts feature, you can adjust where your home is mapped if the current location is incorrect. Just click the hyperlink, ‘Edit Map Location,’ button and move the map to place your home’s pin in the correct location.

If you’re following your home’s estimate, the feature will either update immediately, with consideration of the information you’ve added or give you an expected time of update.

After you enter a search location into the search bar, you will see a map with icons representing homes on the map for that area.

The price pins represent the list price for the home along with any special distinctions like:

Icons

Redfin listed home.

MLS Listing: A dark green icon represents a property for sale on the MLS.

Open House: A listing which has an upcoming open house.

Hot Home: Hot Homes uses a mathematical formula, or algorithm, to identify which homes for sale are likely to sell quickly.

Previously Viewed MLS Listing: A MLS listing with a light green icon represents one that you had previously selected and viewed. Being able to quickly see which listings you already have viewed saves you time when looking for new listings. This icon appears on the map for registered Redfin users who are signed in.

Favorite: A listing with a heart in the upper right corner represents a listing that you have added to your list of favorites.

Tour Insights: A listing with a star in the upper right corner indicates that a Redfin Agent toured this listing and provided insights about it. Due to MLS rules, we may need to ask you to register or sign in with a confirmed email address before you can view Tour Insights.

X-Out: A gray listing with an 'X' in the upper right hand corner represents a home you have added to your X-Out list and may not be interested in.

For-Sale-By-Owner (FSBO) Listing: A pink icon represents a home that the owner has advertised for sale without working with a listing agent. A For-Sale-By-Owner home may be listed in the MLS, on a number of For-Sale-By-Owner websites, or not at all.*

Foreclosed Home: A purple icon represents a home in the foreclosure process not listed in the MLS.*

Previously Sold: Properties with a blue icon represent properties that are not for sale, but for which Redfin shows photos and other details from the Multiple Listing Service MLS and public records. By reviewing past sale prices, photos and amenities of properties similar to the listing you are interested in, you can gauge whether the listing price is fair.

School: A school icon is shown for public and private schools. Positioning your mouse cursor over top the icon will show the school name and address.

Only want to look at condos under $500K, or a single-family home with 3 beds and 2 baths? Redfin has you covered! To personalize your search, you can restrict the listings returned by changing your search criteria. This way you can find different types of homes:

Different types of homes:

for-sale-by-owner homes

recent sales

foreclosed homes

homes that meet your criteria for price, beds, baths, and other features

upcoming open houses

To change your search options, start by typing the neighborhood, city, or zip code of your search into the search box. Click on the search button (looks like a magnifying glass), which will take you to our map page. You can find the search box under "Find a Home" on the main page or within the white text box at the top of the screen on other pages.

Once on the map screen, you’ll see the "More Filters" button at the right above the table:

Property Type:

House: Results will include detached, single-family homes.

Condo: Results will include condominiums.

Townhouse: Results will include townhouses.

Multi-family: Results will include duplexes, triplexes, and other multi-family buildings.*

Land: The results will include vacant land.*

Other: The results will include properties which do not fit into any of the above categories such as timeshares, parking, and ranches.*

Listing Status:

To view your options for homes that are For Sale, click on the “show more” option to display the following:

Status: The listings returned are filtered based on their current status. You can choose to see active listings, under contract/pending listings, or both types of MLS listings. These listings have been entered into the Multiple Listing Service by an agent or owner.

Time on Redfin: The listings returned are filtered based on the amount of time they have been actively for sale on the market. For example, if you select "Less than 60 days" for Days on Redfin, the results will contain all new listings that have been added to Redfin in the past 60 days.

Open Houses: Check this box to see only homes that have a scheduled open house. You can further refine the search to select open house results for the coming weekend or anytime.

Price Reduced: Check this box to see only listings with at least one price reduction. You can use the drop-down menu to show homes whose last price reduction occurred during a specific time period.

Exclude Short Sales: Check this box to exclude properties marked as short sales by the listing agent when submitted to the MLS or in the marketing remarks.

Fixer-Uppers Only: The marketing remarks for these listings contain keywords such as TLC, needs work, handyman special, and contractor special. Alternatively, the listing agent specifically marked the listing as a fixer.

Listing Type:

MLS-Listed Foreclosures: These listings have been entered into the Multiple Listing Service by an agent or owner and the marketing remarks contain keywords such as foreclosure or bank-owned.

For-Sale-by-Owner : These listing results are posted for sale without a listing agent. A for-sale-by-owner listing may be listed in the MLS, or on a number of for-sale-by-owner websites.*

Foreclosures: The results will include homes in foreclosure from the bank's website. These homes are likely not for sale.

To view Sold data, make sure to select the "Sold" option and choose the time frame in which you would like to view.

These are recent property sales pulled from the Multiple Listing Service (MLS) and public records. Recent past salescan be useful benchmarks for evaluating the price of a listing or doing a Comparative Market Analysis. Include these results by selecting a time period in the Sale Records drop-down box.

Redfin currently services houses, condos, townhouses, and multi-family properties with up to 4 units. Redfin does not service other property types. Furthermore, unless a home is listed in the MLS, Redfin will not be able to assist you with a purchase. We display potentially ineligible listings because the information is available to us, and we want to make our search experience as in-depth as possible.

MLS rules in the Bay Area do not allow us to show MLS listings alongside information from other sources.

Property Facts:

Square Feet: This will restrict the listings returned based on the approximate square footage of the building on the property.

Lot Size: This will restrict the listings returned based on the approximate square footage or acreage of the property.

Year Built: This will restrict the listings returned based on the approximate year the home was built

Max HOA Fees: This will restrict the listings returned based on the approximate HOA fee amount for the property

Home Amenities:

Parking Spaces: This will restrict the listings returned by the number of parking spaces on the property. Check the "Must Have Garage" box to restrict the results to properties with a garage.

Must Have View: Only listings that are noted as having a view will be returned in your results.

Must Have Pool: Listings that have a pool noted within the listing details will be displayed

Waterfront Only: This will restrict the listings returned to those designated as waterfront properties.

Show Schools on Map: Check this box to display local schools on the map alongside your results.

Keywords Search

This field is a great way to search for options that might not be typical, like searching for a pool or single-story home. Enter any phrase that you are interested in, like “rambler” or “pool.” If the listing agent has included this description on the home, Redfin will help you find these types of homes. If you enter multiple terms, only listings whose descriptions contain all of them will be included in your search.

Suggested Searches:

Find the home that suits your personality with a search for craftsman, loft, bungalow, or tudor.

Narrow your multi-family search by searching for duplex or triplex.

Stay warm by searching for a fireplace.

Find a house with a mother-in-law apartment.

Get the features you want with a search for hardwood floors or maybe granite countertops.

Search properties with a hot tub or a pool.

At this time, the keywords search is restricted to a listing's marketing remarks and does not search the full text of the listing's amenities.

NOTE: Only homes that match all of your search criteria will be shown. For example, if you check the "Price Reduced" and "Open House" boxes, you will be shown only those listings which are price reduced AND have an upcoming open house.

If you’re looking through Redfin.com and all you’re seeing is homes, but you’re actually more interested in vacant land, follow the steps below:

From the homepage, enter the zip code or city that you looking in, into the search bar.Once you hit enter it will take you to the map screen with a list of homes to one side. At the top of the list of homes, click the “More Filters” button

Here you’ll see many options to help narrow down your search. In the second row down you’ll see “Property Type” and here you’ll want to select the tree symbol that reads “Land”.

Once selected, click the red “Apply Filters” button at the bottom of the page.

This will take you back to the map and will now only display vacant lots.

We Survey Our Customers And Show You The Reviews

Redfin partner agent

We believe that every customer's opinion is important and that everyone using Redfin should see how our agents performed. We survey customers who sign an offer or list a home, regardless of whether they successfully complete a sale with Redfin. We publish all the reviews--the good, the bad, the ugly---on our agents' profile pages. This not only lets you see how Redfin did as a company but also helps you choose the right agent.

We prepared this list of frequently asked questions. If you have more questions about agent profiles, how Redfin works, or anything else about the site, feel free to contact us directly.

Frequently Asked Questions

Does Redfin survey every customer and post every review?

While we try to survey every customer and post all received survey responses, there are limited situations when we will not send out a survey or we will hide the response, for example:

When Redfin has to terminate the relationship with the customer.

If the customer exhibited rude or inappropriate behavior towards one of our agents or asked one of our agents to act unethically.

If a customer is transferred to a new agent in the middle of a deal (for example, because their former agent no longer works for Redfin).

If a customer works with multiple agents, goes on multiple tours or writes multiple offers. Those customers may get only one survey.

Where a survey response violates the Community Guidelines outlined in Redfin's Terms of Use.

When Redfin and the customer agree that the customer will not receive a survey or will not have their survey response posted.

In addition to publicly-displayed surveys, we may send our customers short surveys designed to help us improve our customer service. The results of these other short surveys are not displayed on our site.

Some surveys say "No response". What does that mean?

Clients don't always respond to the survey. We still wish to show you the transaction involved so you can see the homes that the agents helped buy or sell.

When does Redfin send out a survey?

Redfin surveys clients after their first home tour and after they sign their final offer with us to buy a home, or after they sign a listing agreement to sell a home. If the client tours multiple times, the client may not get surveyed every time, to prevent survey fatigue. For the same reason, if a client submits multiple offers, the client will receive a survey only once, usually after they close or 30 days after their final offer. We show the responses to these surveys because we want to know how we did and feel that it's important to share that information with our customers.

Sometimes, when a client continues working with us over an extended period of time, we'll push out the survey time-frame by an additional 30 or 60 days. If you think you should have received a survey, but we haven't sent you one, just let your agent know.

What does the survey look like?

There are different surveys depending on the event. For example, there would be a different survey for a home offer versus a home tour.

The survey itself is broken into two smaller surveys. The first survey is the same for all events and asks:

How likely are you to recommend your agent's real estate services to a friend or acquaintance? (Rated from 0 to 10, with 10 being the strongest possible recommendation.)

Please review your experience with your agent.

Can we anonymously share your comments about your agent with other Redfin website users? We will never share your name, email or other contact information.

If you worked with a, your survey may include additional questions about your experience.

Once the client submits the first survey, the client may be taken to a longer second survey. The second survey asks questions that are specific to the event. These responses are used internally for things like developing demographic statistics and are not directly displayed on Redfin.com.

How is the star rating calculated?

The star rating is the average of all of the returned ratings. The returned rating is actually measured on a scale from 0 to 10. All ratings are averaged and then divided by 2 to get the overall star rating.

What question is asked to get that agent rating?

The question is "How likely are you to recommend [Redfin Agent]’s services to a friend or acquaintance?" It is considered by many experts to be the best question to determine customer satisfaction. Clients can answer on a scale from 0 to 10, with 10 being most likely to recommend Redfin. This is used to calculate the agent rating and Redfin's overall Net Promoter Score for the agent(NPS). This score is divided by 2 to get the star rating for each review.

If the same client returns two surveys with two different ratings for the same agent (e.g. the client made multiple purchases through Redfin), how does that affect an agent's score?

Both ratings are included in the agent's score. No scores are excluded by default.

Why is the number of deals sometimes different from the number of reviews?

Deals include only transactions that result in a successful home purchase or sale. Reviews include all survey responses, regardless of whether a home is bought or sold. If an agent gets a review based on an offer that was not accepted, this would count as a review, but not a deal. On the other hand, if the client bought a home but did not return a review, this would count toward the agent's total deals, but not toward total reviews. This means that the number of deals and the number of reviews don't always line up.

I used Redfin to make an offer on a home, buy a home, list a home, or sell a home and I did not get a survey. How can I get surveyed?

There could be several reasons for this:

We don't have your contact information or we have the wrong contact information. We send surveys via email. If you gave us an email that you don't check regularly (e.g. an email address just for Redfin but no other purpose), you may not realize that you received a survey email.

The email might have been filtered to your spam or junk email folder.

There was a technical issue or outage when your email was supposed to be sent. To get a survey sent to you again, please reach out to Customer Service.

Please see FAQ above for other reasons why we may not send out a survey.

On your Owner Dashboard, you can view your home’s details and Edit Your Home Facts. You can easily remove homes under the Owner Dashboard by following these quick steps.

Go to your Owner Dashboard on the full Redfin website. Note that you cannot unclaim a home from the Redfin app or mobile site at this time.

Select the home you want to remove (If you have multiple homes claimed) if there is only one, no need to click on it, just follow the steps below:

Scroll to the very bottom of the home's page where it says "Manage your Home" and click the blue "Unclaim___Address___," link in the right-hand corner.

Once clicked, the property will now be removed from your dashboard.

If you’re selling your home, or just browsing Redfin and want to see how many people have visited the page, you can follow the steps below:

1. Head over to Redfin.com

2.On the home page search bar, enter the address

3.When you get to the property page, scroll down till you see the header “Activity”

4. Here you will find the number of Views, Favorites, X-Outs, and Redfin Tours. If you click on the underlined words within the activity section it will also give you further details of what the field represents.

On Redfin you can search for homes for sale a few different ways: by neighborhood, by the city, by zip code, by MLS number, or by drawing your own search.

Redfin.com

Clicking on the search box on will produce a drop-down menu with your most recent searches and any saved searches you may have.

Once you start typing, the drop-down menu will give you the option of searching Places, Schools, or Agents.

Once you've entered the location you're interested in and hit enter, you’ll be taken to the map page. Browsing the map, you can zoom in on a neighborhood, and Redfin will automatically show you all the listings available. To zoom in, click the plus button in the lower right corner of the map. To zoom out, click the minus button.

When you zoom in a bit more, you’ll see individual listings, as shown below:

To jump to an area on the map without browsing or panning, type an address, neighborhood name, city name, or zip code into the "Location" field at the top of the page, and click the search button. If Redfin finds more than one location matching the criteria you entered, you'll be prompted to choose the location from a list:

Once Redfin has found your location, we highlight it on the map with a red outline. To remove the red outline and see all the results on the visible map, click "Remove Outline" in the lower right-hand corner.

Alternatively, you can use the "Draw" button at the bottom of the map. Using this tool, you can draw any shape to capture the areas you want.

After running your initial search, you’ll have options for filtering the listings further.

If you're interested in having alerts sent to your email that fit your set search criteria, click the "Save Search" button at the top of the map. This will save the search and prompt Redfin to send listings your way:

If you're looking for information about the neighborhood, scroll down past the table on the right. There you can view recent statistics about sales in that market, information about schools, and a Walk Score for the area.

If you know the home you want to see, simply enter the MLS number or address for that listing into the search field and click the "Search" button.

The “Email Settings” tab is the go-to hub for controlling all of your automated alerts and emails.

Favorites and Saved Searches

From here you are able to manage the types of email alerts you receive for both your Saved Searches you’ve created and the homes you have favorited. When you click on "Show email types" you will see 6 different different topics. Do you want an email every time a price changes on a favorite property? Every time there is a new open house? Select which options you would like to be notified about here.Do you want an email every time a price changes on a favorite property? Every time there is a new open house? Select which options you would like to be notified about here

Price Whisperer.

Instant vs. Daily

Next to each favorite and saved search you will see an option for either instant or daily alerts. Instant alerts send you an email the instant a property pops up that matches your search criteria, or something happens to your favorite home. A daily email will save that information for a longer list of updates at the end of the day. For saved searches, check the instant or daily box next to every search you want emails about.

Other Listing Updates:

Some other features you can subscribe to are Recommended For You, Last Call, and Home Reports provide you with real estate data on a specific area or a specific home.Any homes that you have claimed on our website will be shown here, so if you no longer want to receive a monthly Home Report- just un-check the box that will show up next to the home address.

Redfin News

If you are interested in Redfin events, news, or our blog you'll want to select whichever option interests you. Whichever box you check, that is the email you will receive!

Unsubscribe:

If you select this option, you will receive no emails from Redfin about favorites, searches, or news. If you feel your inbox is getting full and you'd rather just come to our site to do your research, this will be the option to select.

There are many types of alerts available through Redfin to ensure you find your perfect home! Our 'Recommended for You' alerts look at your past and present search habits on our site and mobile apps and offer homes, our algorithm guesses you may want to see.

Saved Search

'Recommended for You' alerts will adjust over time, depending on the properties you view on Redfin.com.If you need to adjust the 'Recommended for You' alerts, you can do so in the alert's email:

Click "Adjust Preferences" at the top of the email:

Or you can also click the link in the middle of the email:

If you find these alerts unhelpful, you can unsubscribe anytime! To unsubscribe by clicking on 'Email Settings', by hovering your cursor over your name in the upper right-hand corner:

Near the bottom of the 'Email Setting's' page, you will see that the 'Recommended for You' alerts underneath the 'Other Listing Updates' section.

By deselecting this option, you will no longer receive "Recommended for You emails".

For more information about adjusting all your email settings, please check out the Email Settings article.If you have particular search criteria, you’ll want to set up awith your home search parameters.

Our unique business model is centered on providing the best home buying and selling services with the lowest cost to our customers. By committing to this promise of savings, we put money back in your pocket when you buy with Redfin.*

How the Redfin Refund works: The seller signs a contract when they list the property. The contract includes an agreement to pay a commission to the buyer's agent. That comes to us when you buy with a Redfin Agent.

When your home purchase closes, the seller gives Redfin that commission money, and we turn around and share part of that money with you.

You can always see what your Redfin Refund will be by looking at the amount next to the agent's photo on a home's listing.

See full terms and conditions.

The only exceptions are New Construction homes, which will have a refund but we are unable to calculate and display it given the unique sale process.

*The Redfin Refund is not available where prohibited by law, including inAlaska, Iowa, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, Oregon, Nebraska, Wisconsin, and Tennessee.Subject to lender approval and minimum commissions.

If you notice that some nearby places are missing from our map, Walk Score offers an edit option that allows users to update this information by adding it in themselves.

To add a nearby place:

Go to www.walkscore.com, and type in a property address into the search bar, This will pull up the details for that location on our site. From there, click the ‘Map’ button just above the picture of the property:

In the lower right hand corner of the map, click the ‘Add a place’ button:

Here is a close up image of the button:

From there, fill out the fields in the pop-up screen and upload a photo (if you have one). Please note that you will need to sign in with either your Facebook or Google account before submitting your changes.

Adding an amenity will not automatically change the Walk Score. This data updates on a six-month rolling basis using the most current information available.

Redfin has real-time information on sold homes in your area to help you see what has sold in an area. We draw the information from the Multiple Listing Service (MLS). When we don’t have information on the home from the MLS, we get the data from public records.

To search for sold homes:

Start by inputting the area or market you’re looking to research sold data in

You will be then routed to the map page, from here, hit the ‘More Filters’ button.

Apply filters that meet the criteria of your search, and click on ‘Sold’, you will notice a dropdown box appears, select how far back in time you’d like to view sold records for

here

4. Click ‘Apply Filters’ towards the bottom of the table to save your paramters

From here, you’ll be prompted back to the map, where you can view all sold details in that area that meet that time frame:

How to Distinguish Between For-Sale and Sold Homes?

Sold homes are indicated with a blue icon on the map and blue shading on the home details page. For-Sale listings are under contract listings that are indicated with Green icons. Here is a link to more information on what the other icons mean.

How Much Sold Information is Available?

We display all public MLS data (if allowed, you can learn more about MLS rules ). Most MLS's require site users to register and have a verified email address before you're able to review in depth MLS data. Registration on Redfin is free and we'll never sell your information to a 3rd party. When we don't have sold information from the MLS, we'll show you sold information from public records.

Checking the Status of a Home

The quickest way to check the status of a home on Redfin is to look under the address of the property. Here you will see what the status of the home currently is. For example, I can see that the property below is listed as Active, meaning this home is for sale and the sellers are accepting offers.

Real Estate Glossary

The status itself has a dotted line underneath it, meaning if you click on it, there will be a brief explanation of what the status means.

Clicking the More Info link will bring you the definition as defined using the Redfin . This glossary is a handy tool to get some quick information as to what any of the real estate jargon on Redfin means.

If your home is off-market but you still see old MLS listing photos, here’s how you can remove them on Redfin. You can even upload your own photos when you’re done!

*This function is not available on the mobile app.

To remove photos, log into Redfin.com and go to your Owner Dashboard using the drop-down menu located under your name in the top right corner of the page.

link

Click on the home on your dashboard, if you have multiple homes, or search for your home under ‘Add a Home’ if your home isn’t on your dashboard yet.

Click on ‘Manage Photos.’

Then check the box ‘Hide listing photos.’

A popup window will ask you if you are sure:

After selecting, ‘Yes Hide Photos’ the photos will be removed!

Google Street View

Once your MLS photos have been removed, you will now see a Google Street View image of your home. If you have any concerns about your Google Street View here is a to how to blur those Google images.

Want to see all the homes available on Redfin.com? Creating an account is a great first step

To get started, click Join, found in the top right-hand corner of the screen. By clicking this option, you are given the following choices to register with a Redfin account:

Signing in with your Google account

Signing in with your Facebook account

Providing your first name, last name and email address

To finalize your account, you'll need to verify your email address. Verifying your email address is a very important step when creating your Redfin account. It will ensure you’re set up to receive all future email alerts and emails from your agent and their team.

When you create an account, you'll see a message like this in your email inbox. Once you click the button, Accept the Terms and “Verify Email", you'll be good to go and welcome to browse our site. Happy Housing!

Open Book is a great resource for finding services in your area. These businesses have been used by Redfin customers and can provide insight into what companies will be a good fit for your home buying or selling needs. Each vendor has been reviewed and we create a profile, complete with customer surveys so that you can get a preview of the local company.

You may access the Open Book directory by either selecting the 'Find Lenders & Inspectors' option under the Buy tab at the top of the site:

[email protected]

Or by selecting the 'Find Handypeople & Stagers' option located underneath the Sell tab

Once you find the directory, you can select your location on the right side of the page. This will direct you to businesses in your area.

From there, you can pull up different business profiles and, read customer reviews, learn more about the vendor services, find contact information, and see their Redfin service rating.

If you are a lender, inspector, handyperson, or stager and want to learn more about being featured or needto edit your profile on our website, please email . Or give us a call at 253-271-8436.

Redfin and Our Agents

How does Redfin work?

What makes Redfin Agents different from other real estate agents?

How do I learn more about Redfin Agents in my area?

How do I contact a local Redfin Agent?

Is it possible to meet my Redfin Agent before I tour or make an offer?

What's the difference between Redfin Agents and Partner Agents?

Will I be working with a Redfin Agent or a Partner Agent?

What if I start working with Redfin and decide I want to work with a traditional agent?

What if I'm already working with an agent?

Who can use Redfin to buy a home?

Browsing Homes on Redfin.com

How can I see all the homes that are on the market?

How can I find more homes that match my criteria?

How can I stay up to date on all the homes I’m interested in?

How can I share homes and get input from my agent, co-buyer, or friends?

How is the Redfin Estimate calculated?

How do I find out how popular a home is?

Who are the agents associated with a home listed on Redfin.com? What are their roles?

Where can I find more information about a neighborhood?

How can I find a home to optimize my commute?

How can I calculate the true cost of a home?

What’s the best way to get more information about a specific home or about buying a home I've found?

Home Tours

Do you offer home tours so I can see the property I'm interested in before buying it?

Does touring a property obligate me to work with Redfin?

Do I have to choose an agent in order to visit a home?

What makes scheduling a tour with Redfin better than other options, like open houses or using a traditional agent?

I scheduled a home tour. What are the next steps?

What should I look for when visiting a home in person?

Is there anything I can do to see a home in more detail without visiting in person?

ID Verification

Why does Redfin need to verify my identity before my first home tour?

How does the identity verification process work?

The Buying Process

What are the typical steps in the home-buying process?

How do I know what I can afford?

Where can I find trusted service providers, including lenders?

How can I learn more about the market?

Submitting an Offer

Does submitting an offer commit me to buying a property?

What happens if I submit an offer after 5 pm?

If I submit an offer through Redfin, are you obligated to work with me as a client?

Your Redfin Refund

How much money can I expect to save through Redfin?

Does Redfin have a minimum price limit?

Why doesn't Redfin offer a refund in my state?

How does Redfin calculate the refund?

When will I find out exactly how much money I'll save by buying with Redfin?

How and when do I get my Redfin Refund?

Do I pay taxes on my Redfin Refund?

Redfin and Our Agents

How does Redfin work?

Redfin is a full-service brokerage that uses modern technology to get you into homes first and to save you thousands in fees. Your Redfin Agent does everything a traditional agent does. The result: your agent moves mountains to get the home that’s right for you, but with none of the sales pressure for you to settle for anything less. Learn More

Back to top

What makes Redfin Agents different from other real estate agents?

Redfin Agents are customer advocates, accountable for helping clients buy the right home, at the right price.

We also offer a convenient, streamlined buying process. Each Redfin Agent is supported by a team of real estate professionals who help with scheduling and paperwork, so you get on-demand service from touring to close. Learn More

Back to top

How do I learn more about Redfin Agents in my area?

Enter your zip code or city into any search box on our site and select "Agents" from the drop-down menu.Click on any agent’s photo to see a profile that displays the agent's transaction history, customer reviews, and contact information. If you already know the name of an agent in your area, you can also search for her or him by name.

Back to top

How do I contact a local Redfin Agent?

To contact a Redfin agent, please fill out a contact form on our website or mobile app, and we'll reach out to you soon.

If you'd like to contact a specific agent, call the agent's team number or click the "Ask a Question" button. Both are located on every agent's profile and on the listing pages of homes in their area.

Back to top

Is it possible to meet a Redfin Agent before I tour or make an offer?

You bet! Reach out to us using one of the methods listed above, and we'll schedule you to meet with a local agent.

Once you've been paired with an agent, you'll work with that agent and his or her team the rest of the way through the offer process. If that agent isn't right for you for any reason, you can choose to change agents up until the time you submit an offer.

Back to top

What's the difference between Redfin Agents and Partner Agents?

Redfin Agents are employees of Redfin. Partner Agents don't work directly for our brokerage, but go through a thorough interview process in order to work with our customers to ensure that they provide the same level of customer service as Redfin Agents.

One other difference is that Redfin Agents offer a commission refund on a sliding scale, based on list price and standard agent commission. Partner Agents don't offer a commission refund. Back to top

Will I be working with a Redfin Agent or a Partner Agent?

There are several reasons we may refer you to a Partner Agent rather than a Redfin Agent. We may not have Redfin Agents in your area, or the home you're interested in may be listed below our minimum price requirement. We also sometimes refer new customers to a Partner Agent if Redfin is receiving an unusually high demand for services. If you've already started working with a Redfin Agent, you'll never be switched to a Partner Agent unless you request it or decide to shop for a home outside our service area or below our minimum price.

It's always clear on our site when you're choosing to work directly with Redfin and when you're working with a Partner Agent. And it's always your choice. No one will call or email you except at your request.

Back to top

What if I start working with Redfin and decide I want to work with a traditional agent?

You can change or remove the Redfin Agent connected to your account through your account settings.

Another option is to notify the Redfin Agent you've been working with that you'd like to switch.

Back to top

What if I'm already working with an agent?

We can't help you tour or make an offer if you're already working with another agent outside of Redfin. If you believe your agent is not delivering the value you expect, you can end your relationship with that agent and use a Redfin Agent.

If you signed a buyer's agency agreement, you must first inform your agent in writing of your decision. Please read that agreement carefully to ensure there are no other obligations to the agent following termination. If you're unsure about the terms of the agreement, you can call us or consult with an attorney. If you haven't signed a buyer's agency agreement, you can inform the agent of your decision in any way you like.

Back to top

Who can use Redfin to buy a home?

Anyone who meets the following conditions can use Redfin to buy a home:

You must be pre-qualified to borrow the amount needed to buy the property.

You cannot have a current buyer's agency contract with another real estate agent.

You cannot simultaneously have an open offer on another property.

You must sign the Redfin Buyer's Agency Agreement.

Back to top

Browsing Homes on Redfin.com

How can I see all the homes that are on the market?

When you browse homes on Redfin.com and our mobile apps, you're seeing the most updated listings available, all in one place. Our website and apps pull directly from the local real estate database (MLS), which is updated by local listing agents from a variety of brokerages. When a home is listed on the MLS, it will appear on Redfin.com in about 5 minutes. We also pull from Fizber.com, and FSBO.com, for homes that are for sale by owner.

If you're not seeing as many homes as you expect when searching, your search criteria may be limiting your results too much. For instance, using a city name rather than a zip code can produce more results in certain locations. Our Help Center can walk you through the process of searching for homes on Redfin.com.

Back to top

How can I find more homes that match my criteria?

Using filters during a search will help you refine your results according to your criteria. Our Help Center can give you tips on filtering your search.

You can also sign up to receive alerts whenever a listing that matches your search comes on the market.

Back to top

How can I stay up to date on all the homes I’m interested in?

If you have a Redfin account, just add homes to your list of favorites as you browse, and then sign up to receive alerts whenever one of your favorite homes is updated. You can also adjust your email settings so you receive listing updates when the price changes or an open house is scheduled for a favorite home.

Back to top

How can I share homes and get input from my agent, co-buyer, or friends?

If you have a Redfin account, you can invite others to see and comment on your favorite homes by using the Shared Favorites tool.

Back to top

How is the Redfin Estimate calculated?

As a real estate brokerage, Redfin has complete, direct access to Multiple Listing Services (MLSs), the databases that real estate agents use to list properties. This gives us information about homes that many non-brokerage websites don’t have, like whether the home has a water view or is located on a busy street. The Redfin Estimate algorithm considers hundreds of data points about the market, the neighborhood, and the home itself. When all of this data meets the computing power of our technology, you get the Redfin Estimate. Learn More

Back to top

How do I find out how popular a home is?

Properties labeled as Hot Homes are more likely to sell within two weeks, based on attributes like price, neighborhood, and buyer preferences in the area. You can also see how long a home has been on the market, and how many times it's been favorited or toured, on the listing page.

Back to top

Who are the agents associated with a home listed on Redfin.com? What are their roles?

The agent pictured to the right of the home's photo on the listing page is the Redfin Agent or Partner Agent who serves buyers of homes in that area. This agent is the customer's main point of contact throughout a transaction, answering questions, writing an offer, and negotiating the best deal.

Each Redfin Agent is supported by other real estate experts who provide on-demand service and help streamline the buying process:

Independent contractor Associate Agents lead home tours and attend open houses and inspections.

Coordinators schedule tours and help customers get pre-approved. They also coordinate property access for inspectors and appraisers, manage escrow, and prepare paperwork to ensure an on-time closing.

You can find the contact information for the seller's agent under the property description for the home, in accordance with MLS guidelines. But we recommend that you work with a buyer's agent, such as the Redfin Agent pictured on the listing page, rather than contacting a seller's agent directly. That way you have an agent representing your best interests right from the beginning.

Back to top

Where can I find more information about a neighborhood?

You can learn about nearby schools, median home values, walkability, and more by reviewing the "Schools" and "Neighborhood" sections of a home's listing page. Walkscore.com is also a useful resource that offers insights about crime rates, nearby retail, and more.

If you still need more information, your local Redfin Agent can give you details about a particular home's neighborhood.

Back to top

How can I find a home to optimize my commute?

The listing page for each home on Redfin.com displays Walk Score, Transit Score, and Bike Score information. These ratings can help you evaluate commuting options in that neighborhood. Learn More

Back to top

How can I calculate the true cost of a home?

For a quick estimate of your fixed monthly costs, use the Payment Calculator featured on each home's listing page, which takes into account property taxes, homeowner's insurance, and more.

Back to top

What’s the best way to get more information about a specific home or about buying a home I've found?

If you're not already working with a real estate agent, contact the Redfin Agent or Partner Agent pictured to the right of the home's photo on the listing page.

Back to top

Home Tours

Do you offer home tours so I can see the property I'm interested in before buying it?

Absolutely! A Redfin Agent or independent contractor Associate Agent will take you to see your first home tour, and as many as you want after that. Our agents take the time to get to know you and your needs, providing expert advice about the home and the neighborhoodwith no pressure to buy.

Redfin will ask that you get pre-approved before your third tour with us, and possibly earlier in certain areas and during times of high demand. Getting pre-approved shows sellers that you're serious about a home purchase. And if you tour a home you really love, being pre-approved makes the offer process faster and easier.

Back to top

Does touring a property obligate me to work with Redfin?

No. Touring with Redfin will not obligate you to buy a home with us, but we hope you find our service valuable and continue to stay with us through the buying process. After your home tour, we'll follow up to see if you need any more help with your search.

Back to top

Do I have to choose an agent in order to visit a home?

Not at all! Just choose a tour date and time that work best for you, and Redfin will do the rest by scheduling an agent to lead the tour. If the date and time you've chosen aren't available, we'll contact you to reschedule. Learn More

Back to top

What makes scheduling a tour with Redfin better than other options, like open houses or using a traditional agent?

When you tour with a Redfin Agent or independent contractor Associate Agent, you have a real estate expert on your side who has in-depth local knowledge and can point out things about the property you may miss. Our agents will never pressure you to buy, no matter how many homes you tour. If you do decide to make an offer, the agent can get the process started right away.

Touring with Redfin also allows you to see a home when it fits your schedule, and can give you an advantage over buyers who wait for an open house. Because our agents are backed by teams who streamline the scheduling process, we can often provide same-day tours.

Unlike some brokerages, Redfin will never make you sign a contract before you tour, so you can feel good about scheduling tours without worrying about being tied to a particular agent.

Back to top

I scheduled a home tour. What are the next steps?

After scheduling a tour on our website, you'll get a notification that we've received your tour request. Our local team will get to work confirming the availability of the home and our agents. If the home isn’t available to tour at the time you requested, we'll contact you and figure out a time that works better for everyone. If it's your first tour with us, we'll ask you to verify your identity.

Once we have the details all set, we'll reach out to let you know your tour is a go. A confirmation email will include the name of the touring agent as well as the date, time, and location of your tour.

Back to top

What should I look for when visiting a home in person?

Our Home-Buying Guide can give you ideas of what to look for when touring a home, as well as questions to ask your agent during a tour.

Back to top

Is there anything I can do to see a home in more detail without visiting in person?

For homes listed by Redfin Agents, a 3D Walkthrough is available so you can take a closer look without having to step inside the home. Look for the 3D tour icon in the home's photo slideshow. Learn More

Back to top

ID Verification

Why does Redfin need to verify my identity before my first home tour?

When one of our agents connects with a customer for an initial home tour, it's usually the first time they've met face to face. We verify each customer's identity beforehand to ensure the safety of our agents.

Back to top

How does the identity verification process work?

To protect your privacy we use IDology, a third-party ID verification service that is safe, trustworthy, and non-intrusive.

The verification service will ask you a few simple questions. These are questions you should be able to answer easily but that would probably trip up an impostor. By answering these questions correctly, you'll verify that you are who you say you are.

If you have trouble with these ID verification questions, you can also complete your ID verification when our local team reaches out to confirm the tour details.

Back to top

The Buying Process

What are the typical steps in the home-buying process?

Our Home-Buying Guide can walk you through the steps to buying a home, from getting pre-approved for a mortgage to closing the deal. You can also sign up for a free home-buying class in your area to learn the ins and outs of buying from an experienced Redfin Agent.

Back to top

How do I know what I can afford?

Our Affordability Calculator can help you find out what you can afford based on your income, monthly spending, loan type, and more.

There are a number of other costs involved in buying and owning a home that are not included in the purchase price. Find out more about up-front and ongoing costs in our Home-Buying Guide. You can also contact a local Redfin Agent, with no obligation, to discuss what you can expect to pay for a home.

Back to top

Where can I find trusted service providers, including lenders?

Your Redfin Agent can help with recommendations. You can also check out Redfin Open Book, a directory of top-rated local service providers, such as lenders and inspectors, with reviews from Redfin customers.

Back to top

How can I learn more about the market?

A home's listing page displays information that can be helpful for understanding the market in that area. Just scroll down to view recently sold homes nearby, median real estate values, and more.

Our Data Center offers detailed information about the housing market in metropolitan areas, cities, neighborhoods, and zip codes across the country. Local Redfin Agents can also answer questions about the market in your area, either one-on-one or during a free home-buying class.

Back to top

Submitting an Offer

Does submitting an offer commit me to buying a property?

Not at all! Once you click through the Offer Wizard and submit your offer for a Redfin Agent to review, the agent calls you to go over all the terms and then prepares a document for you to sign and send back to Redfin. You're under no commitment, and nothing is submitted to the seller until you put pen to paper to sign an offer.

Back to top

What happens if I submit an offer after 5 pm?

A Redfin Agent will contact you the following day.

Back to top

If I submit an offer through Redfin, are you obligated to work with me as a client?

No. If an offer price is far below the apparent market value of the property in question, we may ask you to explain your pricing. Without a reasonable rationale, we may ask that you modify your offer.

Back to top

Your Redfin Refund

How much money can I expect to save through Redfin?

A typical Redfin customer saves thousands on a home purchase. When representing a homebuyer, Redfin earns a commission from the seller, usually worth 2\% to 3\% of the net sales price of the home (the agreed-upon sales price minus any credits the seller pays for closing costs, repairs, or other contributions). In the markets we serve, we keep a portion of the commission for our service and refund the rest to you, subject to lender approval. * Learn more

*The Redfin Refund is not available where prohibited by law, including in Alaska, Iowa, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, Oregon, and Tennessee. Subject to lender approval and minimum commissions. See full terms and conditions.

Back to top

Does Redfin have a minimum price limit?

Yes, though this price will vary depending on which part of the country you're in. If you're interested in a home with a list price under our minimum price, we'll connect you to a local Partner Agent who can help you tour the home and make an offer.

Back to top

Why doesn't Redfin offer a refund in my state?

Specific laws prevent us from offering a commission refund to buyers in the following states:

Alaska

Iowa

Kansas

Louisiana

Mississippi

Missouri

Oklahoma

Oregon

Tennessee

Commission refunds are just one benefit of working with Redfin. You still get the advantage of our complete and accurate information about homes for sale, easy online tools, and full-service agents who are paid to be on your side.

If you want to help change your state's law, please email your state representative. The simplest message will suffice: "Please repeal (e.g. Oregon law 696.290) to allow real estate agent commission refunds and make (e.g. Oregon's) housing more affordable."

Back to top

How does Redfin calculate the refund?

When you buy with a Redfin Agent, we share up to half of our commission from the seller back to you.* Refunds are calculated on a sliding scale and are based on the list price of the home at the time you make an offer so you can see exactly what you'll get back right on our website. Learn More

*The Redfin Refund is not available inAlaska, Iowa, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, Oregon, and Tennessee.Subject to lender approval and minimum commissions. See full terms and conditions.

Back to top

When will I find out exactly how much money I'll save by buying with Redfin?

To get an idea of how much you can save on our commission, check the listing page of any home for sale. If a Redfin Agent is available in that market, the amount of the refund will be displayed in the "How It Works" section to the right of the home's photo. However, we'll confirm the exact commission percentage once you submit your offer. You can also contact customer support before submitting an offer, and a representative will connect you to a local agent.

For certain properties, MLS rules prevent Redfin from displaying the exact commission rates on our website.

Back to top

How and when do I get my Redfin Refund?

Redfin will work with you to figure out the best way to distribute your refund.* You'll be in charge of how your savings are applied.

Unless you specify otherwise, Redfin applies your refund to your closing costs, so you pay less out of pocket for the home. Closing costs vary depending on the lender, size of the loan, home price, and timing of the closing.

The money in excess of your closing costs will be refunded to you by check at closing. Expect to get your check 7-10 days from close of escrow. This option is subject to lender approval.

*The Redfin Refund is not available inAlaska, Iowa, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, Oregon, and Tennessee.Subject to lender approval and minimum commissions. See full terms and conditions.

Back to top

Do I pay taxes on my Redfin Refund?

The IRS has ruled that Redfin does not have to report commission refunds as taxable income.

Back to top

There are a few scenarios when Redfin agents cannot directly help, such as the property being below our minimum price threshold. In those cases, you may be referred to a Redfin Partner Agent.

A perk of the efficient Redfin business model is we are able to offer a 1.5\% percent listing fee for sellers and the Redfin Refund for buyers by giving the savings back to the customers*. To offer these benefits to our customers we must set a minimum commission to make sure that we can continue to provide the best possible service to our current customers.

When looking at homes to buy on Redfin, if a property is below our minimum commission, we'll let you know with the below disclaimer found to the right of the listing photos of the home. Because we're not able to directly assist with these properties, you'll be offered to contact the listing agent directly for more information.

here

We charge a 1.5\% listing fee when you sell, and a 1\% listing fee when you sell and buy. Our customers who sell first, then buy, will pay a 1.5\% listing fee on their sale, then get a check back for that 0.5\% once they buy, subject to our minimums.That means you could save thousands by working with one of our agents! To see our current pricing by market visit www.redfin.com/disclaimer.*1.5\% listing fee not available in all markets. Buyer's agent commission not included. Listing commission increased by 1\% of the sale price if the buyer is unrepresented. Redfin Refund is not available where prohibited by law, including inAlaska, Iowa, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, Oregon, and Tennessee.

Subject to lender approval and minimum commissions. For more information regarding our minimums click

Redfin Shared Favorites is the perfect tool for collaborating with your co-buyer, friend, or real estate agent on a house hunt.

Follow these steps to get started.

Log into Redfin and click on your name in the right-hand corner. You will see a drop-down menu with the option “Favorites & Comments”.

Once you click on "Favorites & Comments" Choose whether you want to add a co-buyer, an agent, or a friend. As you can see, a co-buyer can add favorites, comment on your favorites, and invite members. An agent and friend can comment, and add favorites, but they cannot control members.

After you select "Invite your co-buyer" you will be prompted to send an invite to your Co-buyer/friend/agent. You will want to make sure that whoever you are sharing your favorites with has a Redfin account. If they do not have a Redfin account, they will be prompted to make one.

Once you have successfully added someone and clicked on “send invitation”, they will get an email that looks like this in their inbox:

Now when your shared favorites member goes to see their shared favorites, they can also see any comments that you left on a particular favorite! This is a great way to share what properties you are excited about. (Reference image 1 to see how to get to Shared Favorites section of profile).

In order to remove shared favorites, you will want to make sure that all comments are removed first, then you can click on the property, and un-click the “heart” icon, and the property will be removed from your shared favorites.

If you change your mind about sharing, you can edit members of your shared favorites any time by clicking on the “edit members” icon in the right-hand corner of your shared favorites page.

We know how important it is for you to get an offer for the home you love submitted quickly. This is why we give buyers the ability to start an offer directly from the website.

To submit an offer, go to Redfin.com or the mobile app and search for the home. This will take you to the property page and to the right of the listing photos, click the ‘Start an Offer' button

of use

From here, just fill out the form and add the offer details that you have in mind.

Once submitted, you'll get a message stating that your request has been received and a time frame for when you should expect to hear back from the local team.

Please know, this does not put you under any obligation to work with us. You can learn more about our site terms from the website.

To personalize your search, Walk Score has several filters you can use :

Price and Beds

here

You can customize the exact price range, bedroom count as well as whether or not the rental is cat/dog friendly. You can also decide whether or not you would like photos of the unit to be included.

Commute Time

Looking for a rental based on commute from a specific location? Just enter the address and put your preferred commute time as well as mode of travel and we’ll be able to show all listings that fit that criteria.

Gotta Have

Here you can filters rentals based on a specific Walk Score. You are able to choose a minimum/maximum Walk Score (click here to find out how Walk Score is calculated). You are also able to choose if you want one of the follow amenities within walking distance:

- Grocery Store -Coffee Shop

-Restaurant -Bar

-ZipCar -WeCar

-Schools(Elementary, Middle, High)-Park

Public Transit

In areas where public transit information is available, you are able to filter by your preferred form of public transportation. To find out more about out transit information, click .

Neighborhoods

Click here to show the neighborhood boundaries on the map

Keyword Search

Keyword search allows you to include options that might not be typical( ex: pool, fenced yard). If the lister has included this description on the home, Walk Score will help you find these types of homes. If you enter multiple terms, only listings whose descriptions contain all of the entered terms will be included in your search.

Instant Updates via Email

Redfin will allow you to sign up for alerts that will be emailed directly to you according to your specific search criteria.

1. From the website, enter your target neighborhood, city, school, or zip code in the search box. To narrow down your search, click the 'More Filters' option to the right hand side of the map, above the table of search results.

2. After you click on 'Save Search' select 'Instantly' from the pop-up menu.

You will now receive an email immediately whenever a listing that matches your search comes on the market or is updated.

Changes to Update Frequencies and Push Notifications

To change the settings for how often you receive updates, go to Email Settings in My Redfin. If you are not signed into your Redfin account, you will be prompted to sign in. From here you will see the types of alerts set up on your account with the ability to change them to dailyor instant.Within your Email Types section, you can adjust the type of updates you receive.

Save changes when you're finished. You can also make adjustments on-the-go using our mobile app and in particular configure the push notifications that you would like to receive.

If you have a Facebook account, you can use it to join or sign in to Redfin. It's faster and easier and lets you see which of your friends use Redfin, too.

To do this, we collect your basic, publicly-viewable Facebook information, your Facebook email address, and permission to post to your Wall.

When you add homes on Redfin to your Favorites, they will automatically post to your Wall, but you canturnoffFacebookif you like. We also give you the option to use your public Facebook photo as your profile photo on our website.

If you have specific privacy concerns, check out our Privacy Policy. You can also check out our Terms of Use, as well as the Facebook Terms of Use.

You can use your Google+ account to easily join or sign in to Redfin with one click, using the same password. Redfin does not share anything to your Google+ account at this time.

Our customers who sell and then buy will pay a 1.5\% listing fee on their sale; later, they will get a check for the difference of 0.5\% (If you buy within 365 days). Subject to our minimum. Listing fees can vary if you sell to an unrepresented buyer or hire Redfin for additional services (like our Redfin Concierge program, available in some markets). To see our current pricing by market and other terms visit: www.redfin.com/disclaimer.

Most will not owe taxes on this refund of 0.5\% but will need to report it on their tax returns,whether they owe or not. We are not required to report this amount to the IRS, and our customers won't receive a 1099 form from us. However, weadvise our customers to work with their tax advisor to decide whether you have any tax obligations and how to report.

We can’t give tax advice because everyone’s situation is different, butthe IRS has said that customer incentives like this payment aren’t income butinsteadjust home sale proceeds.

This means:

Customers receiving a Redfin Refund or those who have sold with Redfin and haven’t filed a return shouldadd the check amount to their closing statement

Customers who already filed a tax return for the year and have sold their home and or Received a Redfin refundmaybe able toreport this on their next tax return as home sale proceeds. Or they can consider amending their prior tax return.

We strongly suggest you work with a tax advisor on how to report this to the IRS.

*This article only applies to sellers in the United States. Pricing varies in Canada.

Not a Redfin agent, here are some frequently asked questions that can help you navigate Redfin.com.

Where is the agent log in on Redfin?

How do agents get a profile on Redfin?

How can adjust my active listing?

How can I add an Open House?

The bathroom count in MLS is showing differently than what is on Redfin. How do I update this?

The HOA amount is not showing the way I entered it in the MLS. How do I update this?

I can't find my active listing on Redfin.

I want to work for Redfin!

1. Where is the agent log in on Redfin?

Because Redfin is a brokerage website, we do not offer an agent option, only a basic user account. This will allow you to view all of the details on Redfin.com, which comes directly from the MLS and Public Records.

2. How do agents get a profile on Redfin?

We offer our Partner Program, where we partner with local Agents to provide leads.

3. How can adjust my active listing?

Because Redfin pulls directly from the MLS, our site does not have the option to edit information directly, because we are a brokerage, we have an agreement to show the data on the MLS, as it stands at the source. If listing information has been removed from the MLS, but is still showing on Redfin, please email us at and we'll look into this further The best way to update a listing is to go into the MLS system directly and update the information there. Redfin.com will automatically update shortly there after.

4. How can I add an Open House?

Open house information comes directly form the MLS. To include this on your listing on Redfin, just add your open house to the MLS and Redfin will display it. Make sure your Open House is marked as ‘Public’ on the MLS. If it is not showing on Redfin, tt does hurt to double check your MLS listing to make sure the open house is set for Public view, and that the open house is showing on other brokerage sites.

5. The bathroom count in MLS is showing differently than what is on Redfin. How do I update this?

We are currently calculating the number of baths by adding up the values from the individual bathroom fields. This is the standard used across all listings for the country. EX:.5+1+= 1.75 bathrooms

6. The HOA amount is not showing the way I entered it in the MLS. How do I update this?

Redfin's default setting for HOA dues is monthly. If you have your HOA information for other frequency, please update the information to show monthly, and Redfin will reflect this change from there.

7. I can't find my active listing on Redfin

If you are not able to find your home on the map page, it could be because the home’s

address may be undisclosed. To update this, make sure the IDX is set to display:Yes.

Some MLSs may ask if it can be displayed to the internet, it must be set to YES for the

home is show on Redfin. Need a hand making sure your IDX settings are correct. Feel

free to contact MLS tech support.

8. I want to work for Redfin!

Interested in working for Redfin directly, please check out our jobs page. We hire as needed. Any specific job related questions, please email [email protected].

On Redfin, we offer the ability to add a commute time so you know how far a home may be from work, school or other places important to you!

To start, enter a city, neighborhood or zip code to get to our map page. From here, you’ll see all the homes for sale in this area.

Clicking on a home from the map page will take you to the details page for that address. Once on the details page, scroll below the photos and description to the Google Map and look for the ‘Add a Commute’ button.

From there enter your commute location and/or addresses

And your preferred choice of transportation Car, Bike, Public transportation or walking.

Once you enter all of your destination information, select a type of transportation (Car, Bike, Public transport or wall). Click on Calculate Commute to save the details, which will carry over to other homes you view moving forward.

To Edit or Save a Commute Time

If you'd like to remove or change a saved commute time, click on the commute destination/address from any property page and from here the commute table will expand click on ‘Delete this destination’.

Once this is done the destination will be removed from the table.

The Open House Schedule helps you stay organized so you can spend more time searching for homes and less time jotting down notes. After spotting a home with an open house on Redfin.com, you can save it to your profile by selecting “Save Open House.”

Once you save the open houses you plan to attend, you can choose to see these homes on a map. You will also see the date and time of each open house, automatically organized by date and time for viewing on a PC, or mobile device. We let you save up to 20 open houses per day.

Logged into our website, you will want to click on your name in the right-hand corner and click on the menu option “Open House Schedule”.

Once clicked, this is what you will see on our website:

With the Redfin app, when you log in with your Redfin account, your saved open houses sync across your web browser and iPhone/Android so you can take your list with you without having to print.

Redfin and Our Agents

How does Redfin work?

What makes Redfin Agents different from other real estate agents?

How can I learn more about Redfin Agents in my area?

How do I contact a local Redfin Agent?

The Selling Process

What are the typical steps in the home-selling process?

What’s the least amount of time it typically takes to sell?

How can I find out how much my home will sell for?

Where can I find trusted service providers, such as title companies?

How can I learn more about the market?

How can I compare my home to others around it?

Listing Fees

What is the cost to sell with Redfin?

If the home doesn’t sell, do I still have to pay Redfin?

What services are included in the listing fee?

What percentage is paid to the buyer’s agent?

If the buyer doesn't have an agent, do I pay less in fees?

Listing a Home on Redfin.com

Can my home be displayed on Redfin.com even if I don't use a Redfin Agent?

Can I list my home on Redfin.com if I choose to sell without an agent?

I have an upcoming open house for my listing. Can I add this to Redfin.com?

Why is my off-market home on Redfin.com?

How can I ensure my home facts are accurate, and the Redfin Estimate reflects that?

Redfin and Our Agents

How does Redfin work?

Redfin is a full-service brokerage that uses modern technology to reach the most buyers and sell your home for more money. We charge lower fees than most traditional brokerages while delivering better results.

Redfin Agents are local market experts who provide valuable insights about the selling process and buyers in your area, backed by real data. And because we're accountable for your satisfaction, you'll get the best service with zero pressure to sell until you're ready. Learn More

Back to Top

What makes Redfin Agents different from other real estate agents?

Redfin Agents use modern technology to reach more buyers and charge lower fees than traditional brokerages. Our agents are also customer advocates, accountable for delivering a result you're happy with and never pressuring you to make an easy sale. Customer reviews appear on every agent profile on our site, so you can choose the agent that's right for you.

Back to Top

How can I learn more about Redfin Agents in my area?

Enter your zip code or city into any search box on our site and select "Agents" from the drop-down menu. Click on any agent’s photo to see a profile that displays the agent's transaction history, customer reviews, and contact information. If you already know the name of an agent in your area, you can also search for her or him by name.

Back to Top

How do I contact a local Redfin Agent?

You have several options. You can request a free, no-obligation consultation with a Redfin Agent via our website.

If you'd like to contact a specific agent, just call the agent's team number or click the "Ask a Question" button. Both are located on every agent's profile and on the listing pages of homes in their area.

Back to Top

The Selling Process

What are the typical steps in the home-selling process?

Our Home-Selling Guide can walk you through the process of selling your home, from preparing for a sale to handing over your keys. For in-person guidance and the opportunity to meet a Redfin Agent, look for one of our free home-selling classes in your area.

Back to Top

What’s the least amount of time it typically takes to sell?

The best way to find out how quickly your home might sell is to talk to a Redfin Agent who knows the market in your area.

Back to Top

How can I find out how much my home will sell for?

The Redfin Estimate is a good place to start. It can give you a good idea of your home's market value based on MLS data that Redfin collects on recently sold homes. For an even more accurate estimate, contact a local Redfin Agent.

If you're thinking of selling and want to test the market before you list your home, our Price Whisperer tool can give you pricing feedback from actual buyers searching for a home like yours on Redfin.

Back to Top

Where can I find trusted service providers, such as title companies?

Your Redfin Agent can help with recommendations. You can also check out Redfin Open Book, a directory of local service providers, from home stagers to escrow companies, all reviewed by Redfin customers.

Back to Top

How can I learn more about the market?

Our Data Center offers information about the housing market in metropolitan areas, cities, neighborhoods, and zip codes across the country. Redfin Agents can also answer questions about the market, either one-on-one or during a free home-selling class.

Back to Top

How can I compare my home to others around it?

You can see homes like yours that are for sale or have recently sold by entering your city or zip code in our search tool. Then use filters to specify sale records or homes for sale, property type, year built, and more. Learn More

Another option is to search for your home on Redfin.com and scroll down to the bottom of your home's page to see similar homes nearby.

Back to Top

Listing Fees

What is the cost to sell with Redfin?

We charge a 1.5\% listing fee when you sell, and a 1\% listing fee when you sell and buy. Our customers who sell first, then buy will pay a 1.5\% listing fee on their sale, then get a check back for that 0.5\% once they buy, subject to our minimums. Listing fees can also vary if you sell to an unrepresented buyer or hire Redfin for additional services (like our Redfin Concierge program available in some markets). To see our current pricing by market and other terms visit www.redfin.com/disclaimer.

As the seller, you'll also be responsible for the buyer’s agent fee, which is typically between 2.5\% and 3\%.

In areas where we don't yet have Redfin Agents, or if our agents are at capacity, you can use a Partner Agent to sell your home. Partner Agents typically charge a listing fee of 2.5\%3\%, which is negotiable, in addition to the buyer's agent fee.

Back to Top

If the home doesn’t sell, do I still have to pay Redfin?

No. You only pay the agent’s fees at the time your home sells.

Back to Top

What services are included in the listing fee?

Redfin is a full-service brokerage with local, experienced agents who will help you every step of the way. We offer a free, no-obligation consultation with an agent who can meet you at your home to discuss the property and offer a comparative market analysis. If you decide to list with us, we’ll arrange for professional photography, an MLS listing, a digital marketing plan, yard sign, fliers, and an open house schedule. We also offer a 3D Walkthrough tour exclusively for Redfin-listed homes.

Back to Top

What percentage is paid to the buyer’s agent?

The commission offered by the seller to the buyer's agent differs depending on your area but is generally between 2\% and 3\%. Feel free to contact a local Redfin Agent, with no obligation, to discuss what you can expect to pay when selling your home with Redfin.

Back to Top

If the buyer doesn't have an agent, do I pay less in fees?

When a buyer is unrepresented, you don't pay a buyer's agent commission, and we increase our commission to 2\% or 2.5\%, depending on your area. Selling to an unrepresented buyer can sometimes bring challenges, so as with any offer, you'll want to talk to your Redfin Agent about the potential upsides and downsides of the terms of each offer before accepting.

Back to Top

Listing a Home on Redfin.com

Can my home be displayed on Redfin.com even if I don't use a Redfin Agent?

Yes! Our website and mobile apps pull directly from the local real estate database (MLS), which is updated by local listing agents from a variety of brokerages. If your home is listed on the MLS, the home's details will be pulled onto Redfin.com with the same photos and listing information that your listing agent included in the original listing. Redfin pulls updated information from the MLS every 5 minutes.

Back to Top

Can I list my home on Redfin.com if I choose to sell without an agent?

We do our best to show as many for-sale-by-owner (FSBO) listings as possible by pulling data from Fizber.com and FSBO.com.Please contact their support teams for more details about how to make sure your FSBO home appears on Redfin.com.

Back to Top

I have an upcoming open house for my listing. Can I add this to Redfin.com?

Redfin pulls all home details, including open houses, directly from the MLS. Please make sure that your listing agent adds the date and time of the open house to the MLS listing, and Redfin.com will show these details from there. Our site does not have a way for agents to log in and add open house information directly, but know that if the details are in the MLS, it will also be on Redfin.com.

Back to Top

Why is my off-market home on Redfin.com?

Redfin pulls off-market homes from the MLS and the county assessor. We show sold homes for real estate data purposes and to help sellers estimate their home's value by comparing it with other homes nearby.

Back to Top

How can I ensure my home facts are accurate, and the Redfin Estimate reflects that?

If your home is currently for sale and you notice that your home facts are not accurate, please check with your listing agent to make sure your home's MLS information has been entered correctly into the local real estate database. Redfin uses MLS data to calculate your home's current market value and updates your home's Redfin Estimate daily.

If your home is not currently for sale, click the Edit Home Facts button on your home's page to update the public facts anytime. The Redfin Estimate for your home will be updated within a week after you make changes. If you decide to sell, remember that any details or photos added by your listing agent will replace the current information showing on Redfin.com.

Back to Top

Are you having technical problems with your iPhone or iPad when using our app? Chances are that they can be fixed with a simple reset or re-installation of the app.

To reset:

Simply hold the power button until you see a "Swipe to power off"

Swipe it off

Hit the power button to turn it back on

If that isn't working, we recommend uninstalling and reinstalling the app.

To uninstall:

Locate the app icon from the home page of your IOS device.

Hold on the icon, which should reveal an “x” button to delete the app.

Installing is similar to Uninstalling:

Open App store

Search for Redfin

Download the Redfin app

Done with your home search, or just no longer interested in using Redfin? We totally get it. You can easily deactivate your account under your account settings.

To get started, log into Redfin.com, find your name in the top right corner of the screen, and select the ‘Account Settings’’ option from the drop-down menu.

Scroll to the very bottom of your Account Settings page and select ‘Delete Your Account’. It’s that simple!

Just make sure you are ready to go because this is permanent and your account favorites and searches will no longer be accessible.

*note deactivation can only be done on the full website, not the mobile app

If you want to see more information on a listing you can have access to all the information that Redfin has on a property. To view the details of a home that is for sale or a previously sold property on the map page, you can click the icon for the property on the map.

Home Buying Guide.

To view the all the details of a selected home, click the picture of the home just to the right side of the map. To view the details for a previously sold property, click the picture of the home as well.

When you click the picture of the home for a particular property you will be taken to the home details page for that listing.

To get more information about each element in a house, visit the interactive diagram in the

At Redfin, customer satisfaction is our top priority, so we want you to be excited to work with your agent! If you ever feel like your agent is not a great fit- feel free to submit an agent change request via your account preferences. Please know that this option is currently only available through the website and not through our mobile apps.

1) Log in to Redfin

2) Click on your photo icon to open drop down menu

3) Click on "Agent"

4) If you have an established relationship with an agent, you should see a statement beneath your agent’s picture that reads "Want to work with a different agent? Request to Change Agents"

5. Select the agent you wish to remove and provide a reason for your request. Then hit "Submit"

6) Redfin will assign you to a new agent as soon as possible!

Did you upgrade the app recently and noticed that it’s not working like it was before? If something is broken, or you feel it’s not working normally, we recommend re-installing the app as the first step to troubleshooting. Please try following the steps below to delete and reinstall the app:

Navigate to Google Play Store

Search ‘Redfin’

Tap ‘Uninstall’

Once uninstalled the option to ‘Install’ should appear but before you do that you’re going to want to reset your phone.

Power down your phone. Once you’re powered back up try re-downloading the App from the Google Play Store

To download:

Open Google Play Store

Search for Redfin

Download the Redfin app

If you find that the problem still persists, we recommend these next steps:

1) Double check that the time is set correctly on your device.

2) If on WiFi, go ahead and turn it off and try the data connection.

What is Price Whisperer?

Price Whisperer is a tool that Redfin provides to homeowners who are thinking of selling to allow them to test the market before they list. They can get pricing feedback from actual buyers searching for a home like theirs on Redfin.

To learn more, check out our blog post, or you can start your own Price Whisperer today.

Where is Price Whisperer Available?

Price Whisperer is currently available in the following markets, and only in areas where Redfin has agents

San Francisco

Southern California

Boston

DC

Chicago

Sacramento

New York

Atlanta

Oregon

Phoenix

Austin

Dallas

Denver

Philadelphia

Las Vegas

Houston

North Carolina

Florida

Twin Cities

Central Florida

Nashville

Wisconsin

Ohio

How to navigate to the Deal Room

Redfin offers an easy to use tool to help track your current home transaction, called the Deal Room. If you are buying, to find this in your account settings on the website, please log into Redfin. You'll know you're logged in when you see your name in the top right corner of every page. Next, hover over your name and click "Offers".

My Redfin: Offers

Now, you'll find yourself on the page. On this page, you should see any offers you have with Redfin. Click the red "View Deal Room" button to access the Deal Room and get more information.

How to navigate to the OwnerDashboard

If you are selling with Redfin, you'll want to make sure that you're logged into Redfin. You'll know you're logged in when you see your name in the top right corner of every page.Hover over your name and click "Owner Dashboard".

This will take you to your OwnerDashboard, where you can track the progress of your home's transaction.

Are you looking for homes in a specific area or do you want homes within a particular price range? The best way to find homes on Redfin is to build a saved search. After creating an account and logging into the app, follow these steps:

Navigate to the search box at the top of the screen and type a zip code, city, school district, etc. that you would like to search or you can draw your own outline using the 'Draw' tool at the bottom of the map.

Email Settings

Select your filters by tapping on the filter button next to the search bar and narrowing your results with your preferences on price, bedroom, home style, etc.

Once you have the filters you like, tap ‘Saved Search’ and it will prompt you to this screen confirming the search has been saved. Tap the "See Homes" found at the bottom of the page to see your results.

Tapping on the search bar also will show you a drop down of recent saved searches. Which is handy for making those quick common searches.

Editing your Saved Searches

To edit your existing saved searches, tap on ‘My Redfin’ on the bottom home bar. From the list of options tap on ‘Saved Searches’. Now you should see your total list of saved searches.

Tap the Edit button to show a delete option. Looking at the opposite side of the screen, you will see an "i", which will allow you to edit your saved searches. Click Save to finalize your changes.

If you would like to change the type of alerts or how often you receive them?Check out the article we have on.

Want to know more about a home on Redfin? Each property has an 'About this Home' section designed to give you a brief but detailed description of the home. This description can help you determine if the home is a good fit for your buying needs if it’s the perfect comparable, or it can give you insight into the type of homes in a neighborhood.

When MLS data is available, the “About This Home” section will have the listing agent’s comments. The source for this data can usually be found under the Google map of the home so you know where it’s coming from.

Here’s an example:

edit your home facts

If your home’s description appears incorrect or outdated, it is best to get in contact with the listing agent. The agent may be able to edit or hide the description on the MLS which will then update other brokerage sites such as Redfin. It is also important to note that the availability of editing the About This Home description can vary depending on the MLS and whether your home is off-market or actively for sale.

When MLS information is not present for off-market homes, Redfin receives data from WalkScore.com and Google Maps. We make this information available so you can see all the details of a neighborhood you may be looking in.

Some information that may be included are:

-Local amenities

-Last Sold Date and price

-Beds and Baths

-Lot and Home square feet

Here’s an example:

If any of this information is incorrect, such as your home’s bedroom or bathroom count, you are welcome to . This information cannot be edited, however, please contact customer service and we will hide the description at the homeowner’s request.