Remind FAQs

Available to administrators with a Remind plan.

A direct sync can contain up to five Remind CSV files.Be sure to include all required fields in your CSVs. Your files should always include a full snapshot of active school data; Remind will handle necessary additions, deletions, and updates for recurring syncs.

This overview covers the following topics:

How to format your Remind CSV files

Downloadable CSV templates

Formatting FAQ

How to format your Remind CSV files

Fields highlighted in yellow are IDs used to make connections between files (e.g., enrolling a student to a class would link a student ID to a class ID). Take care to ensure that all teachers and students have unique user IDs in the respective students.csv and teachers.csv files. Also, ensure all active classes and schools have unique IDs in the respective classes.csv and schools.csv files.

All IDs below should be provided by the SIS or created by the school or district.

All IDs are case-sensitive.

No quotations in any field.

There are five Remind CSV files:

schools.csv

teachers.csv

students.csv

classes.csv

enrollments.csv

schools.csv

Downloadable template here: schools.csv

The schools.csv file provides school information to Remind. This file is required for a Remind direct sync.

Notes:

This CSV should include only the paidRemind schools connected to your Remind account that need to be rostered.

teachers.csv

Download template here: teachers.csv

The teachers.csv file provides teacher account information to Remind. This file is required to create teacher accounts.

Notes:

If a teacher should be added to multiple schools, repeat the teacher information for each school ID. There must be a separate row for each school that the teacher belongs to. See example in Formatting FAQ.

students.csv

Download template here: students.csv

The students.csv file provides student account information to Remind.

Data required to createstudent and guardian accounts:

Notes:

If a student has multiple guardians, repeat the student information for each guardian in a new row. See example in Formatting FAQ.

An account will be created for every parent/guardian included in your students.csv file. We strongly recommend excluding any emergency contacts as well as any individuals prohibited from contacting students.

For a parent or guardian account to be created in Remind, at least one contact point (mobile phone number or email address) is required.

Students and parents cannotshare contact information. Email and phone devices must be unique to each user.

* This resource shows how students can add their student mobile numbers to their provisioned accounts after the sync.

classes.csv

Download template here: classes.csv

The classes.csv file provides class information to Remind. This file is required to create classes in Remind.

Notes:

class_nameis visible to class owners and participants on Remind. The class name should be unique for each class period or section so that each class is easily identifiable (e.g., English 101 Section 3). The class_name and class_id cannot be the same.

There is a limit of 100 classes per user account. The limit does not include archived classes.

If a class has multiple class owners, repeat the class information for each unique teacher ID. There must be a separate row for each class owner. See examplein Formatting FAQ.

Remind classes will be created for every section included in your files. We strongly recommend excluding any sections that shouldnot be created in Remind.

enrollments.csv

Download template here: enrollments.csv

The enrollments.csv file provides enrollment information to Remind. This file is required to enroll students and guardians in classes.

Downloadable CSV templates

schools.csv

teachers.csv

students.csv

classes.csv

enrollments.csv

Formatting FAQ

How do I upload teachers that teach at multiple schools?

Repeat the teacher information in another row for every additional school IDs in the schools.csv.

In this example, Octavia Butler will be enrolled in two schools in Remind.

How do I format students with multiple guardians?

Repeat the student information in another row for every additional parent or guardian in the students.csv.

In this example, JK Rowling will be linked as a student to parent Peter Rowling and parent Anne Rowling in Remind.

How do I format a class with multiple class owners?

Repeat the class information in another row for every additional class owner in the classes.csv.

In this example, for the class English 101, there are three class owners: teachers with the IDs, teach1, teach2, teach3.

For administrators with a Remind plan.

If you're an administrator with a Remind Plan, you can send schoolwide and districtwide messages to your entire community in addition to the basic types of messages.

The messagestab is where you can send announcements and initiate individual or group conversations with members of your school or district. You’re also able to send targeted messages by role to teachers, parents, students and administrators.

Sending organization-wide messaging

Go to the messages tab in your administrator dashboard.

Click on the blue composer icon add other administrators as co-owners to select the district or school(s) you wish to message.

Participants can text “@leave @[school code or district code]” to any text messages received from the school they want to leave.If they're using the Remind app, they can go to their account settings and click “Leave” next to the school or district name.

Participants who wish to leave their schools should not text "Stop" as this will block all texts from all classes.

Sending other types of messages

You can use the search bar to message an individualparticipant at your organization.Type in the name of a teacher, student, parent, or administrator to locate or initiate a conversation.

Click on the blue composer icon.

Search for people or classes to send a message to or select recipient(s) from a school or class to send your message to. Click the grey arrow under a district, school or class to select a particular audience to send a role-based message to only "teachers, students, parents, or admins."

After selecting your recipients(s), you’ll see them appear under selected on the right hand side of the queue. Click the X to remove a selected recipient.

Click continue and you’ll be directed to the new message screen where you can type your message before clickingsend.

Use the following features below to enhance your message:

Translate : Click translate and a menu will appear with a search bar at the top where you can translate your message in over 85 languages.

Drag and drop : Easily drag and drop files such as photos or documents from your computer to attach with your message.

Add to your message : Link your Google Drive, Google Classroom, and One Drive to your message.

Schedule : Schedule your message to be sent at a later date and time by clicking the calendar, selecting a date and then by clicking a time on the time field. Your message will be scheduled to be sent at the date and time selected.

Announcements

View announcements you have sent to groups within your school such as Everyone, Parents, Teachers, Students, and/or Admins. By clicking into one of these message threads, you’re able to see the message history sent to this group. Clicking Message everyone at the bottom of the message thread will allow you to send a message to the group or individual.

Conversations

View individual and group conversations in the conversations section. Conversations are listed in showing your most recent conversations at the top. Click on a conversation to view message history and click message and the message queue will appear.

You can use your administrator dashboard to manage people in your school or district.

Parents and students can join with your school code, and you can .

You can see whether the announcements you send are successfully delivered to all the people you send them to. To see the message summary for an announcement you've sent, click the header of the announcement.

Learn what causes delivery errors

The message summary will show you the following:

Sent: The total number of people the message was sent to

Read: The \% of people who have the Remind app and read your message after receiving it. This does not include people who receive messages on their phone, either by push notification or text message.

Delivered: The \% of people who successfully received your message. This includes people who receive messages on their phone, either by push notification or text message, or via email.

Errors: The \% of people who experienced delivery errors.

No contact information: The number of people the message was not sent to because they don't have any contact information on Remind. Note that these people are not included in the sent count at the top of the message summary, because messages cannot be sent to people without contact information.

If your announcement was sent to fewer than 250 people, you can click into a section of the message summary to see the names of the individuals who fall into that category.

If your announcement was sent to more than 250 people, you can download a list of people with errors and a list of people with no contact information. A CSV file containing names and error reasons will be sent to the email address associated with your Remind account.

If you’re using Remind with a school, district, or other organization, the Remind plan gives you the ability to accommodate larger groups and support your entire community with powerful features for onboarding, oversight and controls, and communication.

The Remind base plan

Here’s an overview of what’s included with every Remind plan:

Base plan feature

Free account

Remind plan

Basic messaging

Translation

App integrations

Classes per account

10

100

Participants per class

150

5,000

Long messages

Rostering

Organization-wide messaging

Administrator oversight and controls

Community engagement statistics

Priority support

Premium features

Along with the features included in the base plan above, you can also add on premium features to customize the Remind plan for your community.

Premium feature

Voice calling

Secure calls that can reach any device, including landlines

LMS integrations

Powerful communication for Canvas, Schoology, or any other LTI-enabled platform

Advanced messaging

Messages that you can automate and customize for individual recipients

Urgent messaging

Messages that go to all available devices, regardless of notification preferences

To learn more about upgrading a Remind plan for your organization, visit remind.com/plans or contact our sales team here. If you have questions about your current plan or purchasing premium features, get in touch with your customer success manager or support representative.

With class visibility, you can determine whether people can find your class by searching for your name. This also includes the ability to see or hide your classes on your Remind profile.

To change the class visibility setting, log in to Remind on web or app, go to your class, and click the class Settings tab.

You can turn class visibility on or off with the checkbox.

Keep the box unchecked if you do not want people to be able to find your class by searching your name or viewing your profile.

PLEASE NOTE: If your school has the Remind Plan, your administrator can set default class settings, including class visibility, for all classes across your school. You will see this default setting already selected as part of your class settings page.

With class settings, you can customize your classes based on your specific needs.

To update your class settings, log in to Remind on web or app, go to your class, and click the Settings tab. Here you can:

Edit your class name: You can change the name of your class at any time.

Update your class code : Each one of your classes has a unique class code. The code can be changed at any time, and has to be 3-10 numbers or letters long. Students and parents will use the code to join your class.

Link your class to your school : To keep your classes organized, associate your class with your school. If your school has purchased the Remind plan, you will only be able to access upgraded features, including longer messages, when you link your class to the school.

Class visibility : Determine whether people can find a class by searching for your name. This also includes the ability to see classes owned on your Remind profile.

Require approval to join a class : For an additional layer of security, you can require approval to join your class. When this setting is turned on, only people who you add or approve can join your class on Remind.

Participant messaging :Choose how participants message others in a class. Participants can either message anyone in a class, only message the class owner, or message other class participants with the same role (students or parents).

Add a co-owner to your class : Give another person, such as a teacher or an administrator, the ability to send out announcements to your class. Only the person who sends the message will see replies from class participants.

Archive a class : Instead of deleting classes, you can archive a class and reuse the same class code and other settings for this year's class.

When you join a class on Remind, you may need to be approved by the class owner to receive class announcements.

When a class owner requires approval to join, provide a brief description of who you are (i.e. I am Ana Smith’s dad).

notification preferences

Once you submit your request to join the class, you will not receive announcements until the class owner has either approved or denied your request.

You may cancel your request at any time if you realize that you joined an incorrect class!

Once the class owner approves or denies your request to join the class, you will receive a Remind notification via email or push notification according to your.

When you turn on require approval to join, only people who you add or approve can join your class on Remind.

Anytime someone requests to join your class, you can go to your class' People tab to approve or deny requests. People with pending requests to join will not receive class announcements until you manually approve them.

Step 1: Update your class settings

To require approval to join a class, log in to Remind on web or app, go to your class, and click the class Settings tab. You can turn on or off require approval to join with the checkbox.

Remind plan

Step 2: See requests to join your class

You can see who has requested to join your class in your class’ People tab. You will see the number of requests in the blue Pending requests box in the upper righthand corner.

Step 3: Approve or deny requests to join your class

After clicking into Pending requests, you can choose to approve or deny requests to join your class. Parents and students who request to join a class can explain who they are (i.e. I am Ana Smith’s dad). You will see this explanation in the Message column next the Date of request.

When you Approve a request, they will be notified and appear in your class’ People tab. As soon as class participants are approved, they will start receiving your class announcements.

When you Deny a request, they will be notified and removed from your Pending requests view.

If your school is on the, anyone added to Remind classes through your Student Information System (SIS) will be approved automatically.

With participant messaging, you can choose how participants message each other in a class.

STEP 1: Update your class settings

To update participant messaging, log into Remind on web or app, go to your class, and click the class Settings tab.

replies enabled

STEP 2: Choose how participants in your class can message each other

As a class owner, you have three options for managing your classes’ participant messaging.

On: All class participants can view other class members and send messages to anyone regardless of their role.

Role-based: All class participants can view other class members, but they will only be able to send messages to the class participants that have their same role.

For example, a person with a student role will only be able to send a message to another student. A student will not be able to send a message to a parent and vice versa.

As long as you have two-way chat enabled, class participants will still be able to message you and other teachers.

Off: Class participants cannot view the People list of the class or HAVE conversations with other class participants. If you have for your account, class participants will still be able to send messages to you since you are the owner of the class.

PLEASE NOTE: If your school has the Remind Plan, your administrator can set default class settings, including participant messaging, for all classes across your school. You will see this default setting already selected as part of your class settings page as shown in the example below.

You can connect your apps and tools to Remind so you can access content and resources directly from the composer. Available apps include Google Drive, Google Classroom, and Microsoft OneDrive.

You can connect apps from the Remind composer, whether you're on web, iOS, or Android. You'll be prompted to log in to your account the first time; after that, you'll stay logged in.

After the app is connected, you'll be able to access and attach content to your messages without leaving Remind.

You can also connect and disconnect apps from your Remind account settings.

Please note specifically for the Google apps that:

Classrooms have to be marked as Active to show up in Remind, they cannot be archived

Content has to be published in Google Classroom for it to show up in Remind

The content type has to be an assignment in Google Drive/Classroom

To disconnect an app, just hover over it and click Disconnect.

Available to administrators with a Remind plan.

A direct sync can contain up to six OneRoster CSV files. Be sure to include all required fields in your CSVs. Your files should always include a full snapshot of active school data; Remind will handle necessary additions, deletions, and updates for recurring syncs.

This article covers the following topics:

How to format your Remind CSV files

Downloadable CSV templates

Formatting FAQ

How to format your Remind CSV files

Remind is compatible with the OneRoster CSV format and conforms to OneRoster 1.1. Remind does not support the OneRoster API at this time.

There are six required files:

manifest.csv

orgs.csv

users.csv

classes.csv

enrollments.csv

demographics.csv

Fields highlighted in yellow are IDs used to make connections between files (e.g., enrolling a student in a class would link a student ID to a class ID). Take care to ensure that all users have unique user IDs in the users.csv file. Also, ensure all active classes and schools have unique IDs in the classes.csv and orgs.csv files.

All IDs are case-sensitive.

No quotations in any field.

manifest.csv

Download template here: manifest.csv

The manifest.csv file configures the desired setup. We recommend creating accounts for all roles and all classes. This file is required.

orgs.csv

Download template here: orgs.csv

The orgs.csv file provides school information to Remind. This file is required.

Notes:

This CSV should include only the paid Remind schools connected to your Remind account that need to be rostered.

users.csv

Download template here: users.csv

The users.csv file provides user account information to Remind. This file should include all student, parent and reacher users. This file is required.

Notes:

An account will be created for every user included in your users.csv file. We strongly recommend excluding emergency contacts from this file as well as any individuals prohibited from contacting students.

For a parent or guardian accounts to be created in Remind, at least one contact point (mobile phone number or email address) is required.

demographics.csv

Download template here: demographics.csv

This demographics.csv file provides student date of birth information to Remind. This file is required to provision student accounts.

classes.csv

Download template here: classes.csv

The classes.csv file provides class information to Remind. This file is required to create rostered classes.

Notes:

Remind classes will be created for every section included in your files. We strongly recommend excluding any classes that should not be created in Remind.

Title is the class name visible to class owners and participants on Remind. The class names should be unique for each class period or section so that each section is easily identifiable (e.g., English 101 Section 3).

enrollments.csv

Download template here: enrollments.csv

The enrollments.csv file provides enrollment information to Remind. This file is required to create rostered classes.

Notes:

There is a limit of 100 classes per user account.

For parents or guardians to be enrolled in classes in Remind, they must be connected to a student.

Downloadable CSV templates

manifest.csv

orgs.csv

users.csv

demographics.csv

classes.csv

enrollments.csv

Formatting FAQ

How do I format students with parents?

Add the guardian’s sourcedId to the student’s agentSourcedIds.

In this example, Red Riding Hood will be linked as a student to the guardian Grandma Hood and Ma Hood in Forest High School (ID: ForestHS).

If you're a teacher or administrator, youcan enable or disable replies for all conversationsfrom theCommunication page in your Account Settings.

App:Goto your account settings.On iOS, tap the person icon in the upper left on the Classes screen. On Android, tap the three dots in the upper right and selectSettings.

Web: Goto your account settings. There's a box you can check or uncheck that states "allow replies to your message." You'll be askedif you want the change to affect both existing and new/future conversations.

block them

To turn offreplies in an existing conversation, tap the informationiconin the top right of the conversation window. You should see a Turn off repliesoption on the right side.

If the other user in the conversation repeatedly enables replies after you turn them off, you can.

Blocking should be used in cases where you can't disable replies in the conversation and need to prevent someone from contacting you directly. Blocking someone will:

Prevent both of you from sending individual messages to each other

Still allow them to receive announcements if they are in your class

To block someone, click the 3 dots next to their name then Block user in the People list.

You can also block in a conversation. Click the (i) then the 3 dots next to their name.

Note: This action does not prevent the individual from joining your class. If you need to prevent someone from joining a class please reach out to our team via rmd.me/help!

Remind allows for family member connections to be established between students and parents.

If you are a teacher or administrator:

Click on the student or parent you wish to connect in your People list. Under Family members, click Connect a parent or Connect a child and search for any parent or student within the class or organization.

Note: The selected student or parent will be notified and have the option to keep or remove the family connection.

If you are a student or parent:

Head to Account settings by selecting your name in the top left corner. You will see the option to add your parent or child on the Profile section.

Note: The family member connection will only be established if the selected student or parent approves the connection request.

Student's Profile

Parent's Profile

For administrators with a Remind plan.

Rostering is the fastest, most effective way to roll out Remind across your organization. By automatically creating accounts and classes with data from your student information system (SIS), you can expand reach and drive adoption across your entire community.

This guide includes everything you need to set up rostering at your organization.

Step 1: Choose a rostering option

Step 2: Transfer data from your SIS

Step 3: Notify teachers, students, and parents

Step 4: Manage your SIS sync

To make the onboarding experience as smooth as possible, we recommend informing your community about the Remind rolloutbefore you begin rostering your organization. Email templatesfor notifications are available here.

Step 1: Choose a rostering method

There are two options for rostering with a SIS sync, or transferring data from your SIS to Remind:

Direct sync Transfer data from your SIS directly to Remind via SFTP. This method can accommodate CSV files formatted to Remind or OneRoster 1.1 requirements. This option is compatible with any SIS or rostering service (e.g. ClassLink) that can export CSV files and is recommended for all schools and districts with SFTP capabilities.

Clever sync Transfer data from your SIS to Remind via Clever. This option is recommended only for schools and districts already using Clever.

Note: You can also create Remind accounts and classes without a SIS sync (click here for instructions). This option is recommended for smaller schools and districts as well as non-traditional organizations.

Step 2: Transfer data from your SIS

Once you’ve chosen a rostering option for your school or district, you can begin transferring data from your SIS.

Note: Your SIS data should be updated and reviewed (removing or filtering out former students/teachers and parent/emergency contacts that should not be in Remind) prior to transferring to Remind. Additionally, we recommend reviewing existing Remind data with some actions items listed in this article that can help maintain accuracy within manually entered data that is not affected by rostering.

Review Rostering FAQ and detailed instructions for each option below.

Setting up a direct sync

Setting up a Clever sync

Once selected, your organization's rostering method can't be changed.

Step 3: Notify teachers, students, and parents

After you finish transferring data from your SIS, you’ll need to notify teachers, students, and parents about their new accounts, as no automatic notifications are sent during account creation. Learn more about the first notification here.

Teachers will receive an email with directions to log in and claim their classes. Their accounts and classes will only become active once this step is completed.

Students and parents will receive a message through their primary contact point with directions to log in to their account.

Step 4: Manage your SIS sync

After you transfer your data from your SIS to Remind, you can check the status of your sync through your SIS sync report. In your dashboard, select SIS sync to drill down into sync details. District administrators can click on individual schools to access school-specific information.

You can also enable rostering enforcement from the district SIS sync report.Rostering enforcement allows you to remove the option for rostered students, parents, and teachers to leave your organization on Remind.

Remind Coaching provides 1-on-1 online tutoring with real math teachers. Based on the subject, topic, or assignment you need help with, Remind Coaching matches you with a Remind coacha certified K-12 teacher with classroom and tutoring experiencefor ongoing, interactive support.

Each coaching session includes an in-depth video call and virtual whiteboarding, as well as unlimited text messaging with Remind coaches for the rest of the week.

Purchasing and scheduling sessions

Remind Coaching is available from 4pm to 10pm Pacific time, Monday through Thursday. When you purchase a session, you’ll be prompted to select a date and time; you can schedule sessions for the same day or within the next 7 days.

You have a 7-day free trial of Remind Coaching, so your credit card will only be charged after the trial ends.

Parent notifications

To make sure everyone’s in the loop, students are asked to provide the name and email for a parent before using Remind Coaching. Parents are notified when new sessions are purchased and receive a coaching summary after every session.

How a video session works

You’ll be paired with a Remind coach based on the information you share about their classwork, assignments, and any topics that you need help with. Sessions include video chatting via Zoom with interactive whiteboarding on Scribble Together.

At the time of a session, a Zoom link will be provided to you to begin the video call with your Remind coach. You may also access an interactive whiteboard via Scribble Together, which you can access through a provided link. After the call, the coach will send you and your parent a summary of the call, additional resources, and recommended next steps.

Between sessions, you can text message Remind coaches during coaching hours for additional help. If you need a whiteboard, you can use the same Scribble Together link you were provided.

Purchasing additional sessions

Right after your first session, you can schedule a next session with the same coach, depending on their availability, or with a different Remind coach.

You can also schedule additional sessions by emailing [email protected] any time or by messaging Remind Coaching during open hours.

Cancellations and refunds

If you need to cancel a Remind Coaching session, email [email protected] with your request. You’ll receive a reply within 4 business hours.

If you’re not satisfied with your session for any reason, contact [email protected] for a refund.

If you have any questions, contact Remind Coaching at [email protected].

For administrators with a Remind plan.

Direct sync via SFTPis a simple, powerful option for rostering your school or district.By automatically creating accounts and classes with data from your SIS (student information system), you can expand reach and drive adoption across your entire community.

This overview covers the following topics:

Setting up a direct sync

Troubleshooting a direct sync

Before you begin:

You are a district administrator. Here are directions on how to add administrators if you want to create an account for the right person. If you don't have access to your district's dashboard, contact support.

Your organization has the ability to set up an SFTP transfer from your SIS or other data source to Remind.

Decide if you want rostering enforcement enabled for your district.Rostering enforcement allows you to remove the option for rostered students, parents, and teachers to leave your organization on Remind.

Setting up a direct sync

sync errors & alerts.

Step 1: Export CSVs

The first step to setting up your direct sync is determining which CSVs need to be exported from your SIS. Your CSVs should includeonly the data required to create the accounts and classes you need.

Data can be exported directly from your SIS or through a SQL query. If you’re unable to produce the required CSVs, please contact your SIS directly; Remind is unable to troubleshoot data exporting from your SIS and SQL for direct syncs at this time.

Step 2: Format CSVs

Direct sync can contain up to six CSV files.Be sure to include all required fields in your CSVs. Your files should always include a full snapshot of active school data; Remind will handle necessary additions, deletions, and updates for recurring syncs that sync to Remind at least once every 90 days.

Please review the following guidelines before exporting your CSV files:

Header rows are required and must match the formatting requirements exactly.

An account will be created for every parent/guardian contact included in your files. We strongly recommend excluding any emergency contacts as well as any individuals prohibited from contacting students.

Every user must have a different point of contact. Students and parents cannot share contact information.

Remind classes will be created for every section included in your files. We strongly recommend excluding any sections that shouldnot be created in Remind.

As a CSV file, fields like IDs and names should not incorporate commas ",".

How to format CSVs for direct sync:

Remind CSV format

OneRoster CSV format

Step 3: Transfer CSVs to Remind

Once your CSV files are prepared, it's time to transfer your data to Remind via SFTP. You can set up an automatically recurring sync, or transfer your data manually whenever you need to update roster information in Remind.All required CSV files must be transferred at the same time.

For static syncs, we recommend using an FTP client like Cyberduck to transfer CSV files to Remind at least once every 90 days. See this walkthrough on How to direct sync with Cyberduck here.

First, you will need to receive your SFTP credentials. Go toyour district administrator SIS sync report and select sync directly with Remind.

Next, click on Set up direct syncin the top right corner:

You can choose whether to transfer data directly from your SIS or rostering service (e.g. ClassLink), or by uploading files using an FTP client. You’ll need the information from your sync details in your administrator Remind account to complete the direct sync upload.

Upload URL*

Port #

Username and password credentials

*Upload URL can be found in your FTP client under different terminology (i.e. Host)

SFTP sync details

1. Refer to the help center article for information on how to set up your SFTP sync. Include students and parents, teachers, classes, and enrollments.

2. Enter these SFTP credentials:

3. After you set up SFTP sync and upload CSVs, check the SIS sync report for instructions to finish rostering your schools.

Remind can receive your transferred files at any time. If you would like to set up a recurring SFTP sync, we recommend scheduling your data transfer between 7pm and 10pm PST.

Data can be uploaded to Remind a maximum of once per day. Files cannot be sent in a zip folder.

Step 4: Match your schools

After your transfer your data to Remind, you’ll receive a confirmation email with details of your sync and next steps. The initial upload can take several hours to process.Follow the instructions provided to match your schools in Remind to your schools from your CSV files. If you’d prefer not to roster a school with direct sync, deselect the school.

Make sure that Remind schools match the corresponding SFTP schools. Review the list and correct any discrepancies. Initial syncs can take anywhere from 20 minutes to 24 hours. For subsequent syncs, processing time should not exceed 8 hours.

Classes will remain in a pending state until the teacher logs into Remind and claims their account. As classes become live in Remind, administrators will be able see those classes from the 'Classes' tab in their admin dashboard.Please note that teachers who are already active Remind users will gain access to their rostered classes immediately.

Once the initial sync is complete, you’ll receive a confirmation email with details of your sync and next steps. Please note the first direct sync can take several hours to process.

Step 5: Send teacher, student and parent notifications

After the direct sync is complete, you’ll need to notify teachers, students, and parents about their new accounts. Any district or school administrator can manually trigger notifications from each school’s SIS sync report. You can learn more about the first teacher, student and parent notifications here.

Step 6:Update your CSV files at least once every 90 days

In order to automate the removal of users and classes in Remind (based on changes that happen in your SIS), you must upload your CSV files at least once every 90 days.

When new classes or accounts are added or removed from your SIS, these updates will be automatically reflected in Remind. User actions in Remind (like changing the name of a class) will not be affected by these syncs.

Once a Remind account has been created, email addresses and phone numbers can no longer be updated. Instead, users can update their contact information directly in Remind.

Troubleshooting a direct sync

To ensure accurate data is transferred via SFTP, Remind has several safeguards in place. Reference the articles below for information on addressing CSV file format errors, sync holds and errors/alerts.

CSV file format errors: If your files have format issues, your sync will not proceed. You will be notified via email if your files have any format errors.Learn more about CSV file format errors.

Sync holds: A school's sync will be placed on hold if Remind suspects a data configuration issue in your files. You will be notified via email when a sync is placed on hold.Learn more about sync holds.

Sync errors and alerts: Errors are issues in your SIS that prevent teacher or student accounts from being created. It's critical that you address these as soon as possible. Alerts are minor data errors in your SIS that, if fixed, would make Remind more useful and productive to use for your school community.Learn more about

Texts:

Leave all classes owned by thisteacher

Text@LEAVE in that teacher's thread

Leave ateacher'sspecific class(but stay in thisteacher's other classes)

Text@LEAVE @"class code"

Leave ALL teachers'classes on Remind

Text@STOPALL

Note:When you text @LEAVE @"class code" and the code is for yourschool, your account will be unlinked from the organization.

iOS app:

Leave ateacher'sspecific class

Once you are on the class, tapthe the class name on top. In Class settings,tapthe red "Leave this class" button at the bottom of that screen.

Android app:

Leave ateacher'sspecific class

Tap the 3 dots in upper right once you are in the class and then tap Class settings.Lastly, tapthe red "Leave this class" button at the bottom of that screen.

Emails:

Opt out of allRemind emails

Click the Unsubscribe button at the bottom of the email.

Web:

Leave ateacher'sspecific class

Click on the name of the class you want to leave. Click the gear icon in the upper rightthen "Leave this class"on Class settings.

Note: You will still see conversations with members of these classes, as messages cannot be deleted on Remind.

How do I opt out of receiving schoolwide messages? Learn more here.

For administrators withadvanced messaging, apremium featureavailable withthe Remind plan ! To learn more, please contact your Remind account manager or Remind support.

Automate messages to students and parents by transferring data from your school information system (SIS) using a secure transfer file protocol (SFTP). Our schools and districts can send recurring auto messages to up to 5,000 students and unlimited linked parents per send.

Auto messaging can be used to send daily attendance notifications, weekly lunch money balance updates, monthly student of the month congratulations, regular grade and progress updates, etc.

Before you begin:

You must be a district or school administrator.

Your organization has the ability to set up a recurring SFTP transfer from your SIS or other data source to Remind.

Your organization has created student accounts with a SIS sync. To set up a direct or Clever SIS sync, check out this Guide to Rostering with Remind.

Note: If you'd like to reach parents, students must be rostered with parent connections on Remind.

Step 1: Create a new auto message

As an administrator, you can set up auto messages at the district level or at the school level. First, navigate to Organization Settings Auto Messagingin your administrator dashboard, and click New auto messageon the top right corner.

You'll be prompted to name your auto message. This name is for organizational purposes and will only be visible to you and other verified administrators.

add custom data fields to your auto messages

Step 2: Format CSV file export

In your SIS or other data source, set up a recurring CSV export of student numbers.

Example: You could set up a daily export of all absent students or a weekly export of student's with low lunch money balances.

Your CSV file must contain a column with the header student_number.

Let Remind know what unique CSV filename to expect. Every time you transfer a CSV file will this specific filename to Remind, this particular auto message will get sent.

Step 3: Set up file transfer

Set up an automatically recurring SFTP file transfer to transfer your CSV file to Remind. You can choose whether to transfer data directly from your SIS, or by uploading files using an FTP client.

If your SIS does not support SFTP, we recommend using an FTP client like Cyberduck. See this walkthrough on How to set up auto messaging with Cyberduck here.

Enter your SFTP credentials into your SIS or FTP client. If this is the first auto message you're setting up, you'll need to generate a set of SFTP credentials. For subsequent auto messages, you can choose whether to reuse these credentials or generate additional credentials.

SFTP Credentials

Upload URL (this can be found in your FTP client under different terminology (i.e. Host))

Port #

Username and password credentials

Schedule recurring CSV transfers. Choose the time you want auto messages to be received by students and guardians. Messages will be sent as soon as Remind receives your CSV file. As a safeguard for students and parents, CSV files received between 12am and 7am EST will not be sent.

Keep in mind

SFTP credentials used for auto messaging are different from the ones used for rostering.

Files cannot be sent in a Zip folder

For greater security, SFTP credentials passwords are only shown once. Record the password in a secure place.

Step 4: Compose an auto message

Choose a sender:If the message is set up at the district level, it'll come from the district itself. Replies will be disabled.

If the message is set up at the school level, you can select any verified administrator as the sender of the message. Replies will go to that administrator as long if they have replies enabled for their Remind account.

You can add additional administrators to your organization by going to the Settings tab in your administrator dashboard.

Select recipients:Auto messages can be sent to students, their parents and guardians, or both.Students on Remind will be matched to the student numbers in the CSVs.

Parents and guardians must be already connected to these students on Remind. If you select 'Parents and Guardians', every parent and guardian associated with the matched students will be included as a recipient of your announcement.

If students are missing student numbers or parents and guardian connections, the district administrator can add them through rostering.

Compose your message:Recipients will receive this auto message as text messages, push notifications, or emails, depending on their Remind notification preferences.

You can also (e.g., student name, number of absences, current lunch money balance).

Step 5: Review and activate your auto message

Review your auto message, and click Activate. Once your auto message is active, an auto message will be sent every time a CSV file with a matching filename is transferred to Remind.

For administrators with a Remind plan that have rostered via a SIS sync

Between terms there may be a number of Student Information System (SIS) changes that occur at your district and/or school that you would like reflected in Remind. Review this list of steps that should be taken before the new term begins to ensure a smooth transition.

1. Review and update shared SIS data based on your SIS sync method:

Clever Sync - check your Clever account to ensure that your new term data is being shared with Remind and that any holds in Clever are released.

For more information on how Clever handles term rollover, please refer to Clever’s help center here.

For more information on how Clever handles school year rollover, please refer to Clever's help center here.

Direct Sync - ensure your new term data is reflected in your CSV files and then transferred to Remind via SFTP.

We recommend pausing your SFTP file transfer to Remind during periods when SIS data is rolling over to a new semester or new school year.

Note that in order to automate the removal of users and classes in Remind (based on changes that happen in your SIS), you must upload all of your CSV files at least once every 90 days.

2. Release any SIS sync holds in Remind.

If a large number of destructive changes (teacher, student, parent or class removals) or other data configuration issues are detected, we will place your sync on hold as a safeguard. We share the details of the issue(s) detected in a downloadable CSV file accessible through your SIS sync tab. You will be prompted to approve the changes to move forward. Read more about how to manage SIS sync holds here.

3. Remind teachers to archive non-rostered classes.

When your new term data is successfully synced to Remind, teachers will receive an email about their class changes. All classes removed from the SIS will be suggested for archiving for each teacher in Remind. Teachers should archive any classes they manually created and will no longer be using in the new term. You can prepare them to do so by sharing this article.

New teachers added to your SIS over the term break will receive an automatic notification when your SIS sync resumes.

4. Review the school class and people lists.

There may be classes associated with the school that were manually created outside of your SIS sync. If these classes should no longer be associated with the school, you can remove them.

There may also be people subscribed at the school level who joined outside of your SIS sync. If these individuals have left the school or are no longer active, you can remove them individually or send a school-wide message with instructions on how to unsubscribe by texting @leave @schoolcode. You can also share this article.

For administrators with a Remind plan.

Who is already in my Remind School or District?

Before upgrading to the Remind Plan, members of your community were already using Remind to communicate. These members created their own Remind accounts and joined your school to communicate at some point in the past, and they can continue using Remind now that you’ve upgraded to the Remind plan. These members still exist in your organization now that you are on the Remind Plan. During this transitional time, it is important to inform these existing users about the changes to come.

Informing your community how to prepare for the Remind plan

Now that you have the Remind Plan, you can manage the members in your school or district via rostering. Rostering is the fastest, most effective way to roll out Remind across your organization. By automatically creating accounts and classes with data from your Student Information System (SIS), you can expand reach and drive adoption across your entire community.

We recommend following these steps to ensure an accurate and up to date People List.

1. Send out a school wide message

Send a school wide message before your initial sync letting out-dated users know how they can leave the school

[School Name] is excited to be using Remind for school wide communication for the 2019-2020 academic year! We will be creating official accounts for any current student and family members using available contact information we have on file.

If you or your child are no longer at our school, you can unsubscribe by texting back “@leave@[Replacewith your unique school code]” to any text messages you may receive. If you are using the Remind app, you can go to your account settings and click “Leave” next to your school name. You can learn more about this process here: https://bit.ly/2hIkW1A. Thank you!

2. Empower your teachers

Send a message to all teachers asking them to archive classes they will not be using this year, leave any schools they are no longer are teaching at, and remove users that should not be in active classes.

Note: Archived classes will no longer appear in the teacher or school Class Lists and will no longer be searchable by the Remind community. Students will receive a notification when the class is archived. With rostering, classes will be created and populated for teachers, and suggested for archiving at the end of each term. Teachers can still use Remind to create additional classes outside of their rostered classes.

Teachers,

At [school name], we want to make sure we uphold safe and positive school and classroom communication on Remind. By [date], please take some time to review your currently owned classes on Remind, archive classes you are no longer using, and remove individual users who should not be in your classes.

Remind teachers to link any owned classes to your school to take full advantage of Remind plan features.

3. Review your People List

Filter by role to view students, parents, and teachers separately. Note that the People List is only accessible at the School Level in the Remind Admin Dashboard. Be mindful of non-rostered members who may still benefit from Remind communication (grandparents, babysitters, coaches, etc.) before removing them from the school.

By Teachers:

Filter by “last announcement sent” to view those who have not been active

Check to see if there are any teachers who own 0 classes

By Students:

Locate users who are in 0 classes, and drill into the user profile to verify contact information

View class history to verify recent engagement

By Parents:

Locate users who are in 0 classes, and drill into the user profile to verify contact information

View class history to verify recent engagement

By No Role:

Verify contact information

Assign appropriate role (teacher, parent, student) when needed

4. Review your Class List

Remove any outdated or irrelevant classes. You can only remove non SIS-linked classes. Removing a class will disconnect the class from the school and remove any users not connected to your SIS or not in any other class connected to the school.

Sort by “Date Created”

Remove any classes in which the owner and/or participants are no longer affiliated with your school.

Take note of any classes that have not had any recent activity and decide if you want them removed from your school.

Review remaining classes you don't recognize.

Best Practices:

When removing questionable users, send a message letting them know how to correctly join the appropriate school or class:

Based on the contact information on this account, we are not able to verify if you belong at [school/district name], thus we will be removing this account from [school/district]. If you believe this is an error, please contact [the main office or your student’s teacher] to receive directions on how to rejoin.

For non-traditional roles, such as coaches or community members, use the “no role” label to prevent them from receiving role-based messages to parents, students, or teachers.

For administrators with a Remind plan that have rostered via a SIS sync

When you roster your organization on Remind, Remind automatically creates accounts and classes with data from your student information system (SIS). When classes are created, teachers will receive an email with directions to log in and claim their classes. Classes will only become active once this step is completed.

If you need to identify which rostered classes have not been claimed by staff members in your organization, you can do so through your school’s class list.

Log in to Remind on web, go to your school’s class list, and click on the dropdown button next to the search bar. Here, you can choose to either see all Active or Unclaimed classes in your school. You can also search for an individual class to see if it has been claimed by the class owner. Unclaimed classes that have been archived will not appear in either view.

To notify class owners about their unclaimed classes, choose Unclaimed in the dropdown menu. Then, click Notify class owners in the side panel. Email notifications (see below) will subsequently be sent to all class owners with rostered classes that have not yet been claimed. Teachers can only claim rostered classes by logging in to Remind on web.

For administrators with a Remind plan.

Check out our Administrator Onboarding Guide for additional support.

What: A session aimedat helping administrators navigate their dashboard, as well as understand the steps and best practices for rolling out Remind at your community.

Who: District administrators, tech administrators, school administrators, and any other administrators or staff responsible for the implementation of Remind.

Why: To help you create an effective and efficient rollout plan and successfully utilize all of your Remind Plan features!

Click here for a copy of the webinar slides

Time Stamps

[1:58] Intro to Remind

[3:00] Administrator Dashboard Demo

[12:30]Roll Out Plan &Expanding Reach with Rostering

[30:31] Tips for Training Teachers

[35:08] Navigating Resources

For administrators with a Remind plan.

Rostering is the fastest, most effective way to roll out Remind across your organization. By automatically creating accounts and classes with data from your SIS (Student Information System), you can expand reach and drive adoption across your entire community.

You may choose to transfer data from your SIS via Clever, especially if your school or district already uses Clever. Be sure to review our Clever FAQs for additional information about Remind's Clever sync.

This overview covers the following topics:

Setting up a Clever sync

Troubleshooting a Clever sync

Nightly Clever syncs

Single sign-on (SSO) with Clever

Before you begin:

You are a district administrator. Here are directions on how to add administrators if you want to create an account for the right person. If you don't have access to your district's dashboard, contact support.

You have access to your district's Clever account.

Decide if you want rostering enforcement enabled for your district.Rostering enforcement allows you to remove the option for rostered students, parents, and teachers to leave your organization on Remind.

Setting up a Clever sync

rostering FAQs

Step 1: Add Remind in Clever

Add the Remind app to your district administrator account in Clever. If you don’t already use Clever, you can sign up for a free account here.

Step 2: Share data with Remind

Set sharing permissions for Remind to let Clever know what data you’d like to transfer. We recommend sharing by districtif your full district purchased or sharing by school and includingthe following required data points:

student full name

guardian full name

teacher full name

class name

student ID

guardian mobile number or email

teacher email

class teacher

student DOB

class list of students

student grade

Please keep the following in mind when sharing data via Clever:

An account will be created for every parent/guardian contact shared with Remind. Before initiating a data share via Clever, we strongly recommend filtering out emergency contacts as well as any individuals prohibited from contacting students.

Remind classes will be created for every section shared with Remind, so set up sharing rules to omit unnecessary or inactive classes. You can also use Clever Custom Sections to create Remind classes for athletic teams, after-school clubs, and other groups.

You can see the data you share with Remind in the Clever data browser. If necessary, contact Clever to adjust your sync settings.

Step 3: Match your schools & select accounts to create

In your district administrator view of the SIS sync report, select sync through Clever.

Log in to your Clever administrator account to match your schools in Remind to your schools in Clever. If you’d prefer not to roster a school with Clever, deselect the school.

Make sure that Remind schools match the corresponding Clever schools. Review the list and correct any discrepancies.

Next, select the accounts you want to create. We recommend creating accounts for all roles and all classes shared from Clever; otherwise, select your desired setup. Keep in mind that students, as well as their parents, will be added to classes in Remind.

Remind will immediately begin processing the Clever sync, creating accounts and classes for the roles selected. Initial syncs can take anywhere from 20 minutes to 24 hours. For subsequent syncs, processing time should not exceed 8 hours.

Classes will remain in a pending state until the teacher logs into Remind and claims their account. As classes become live in Remind, administrators will be able see those classes from the 'Classes' tab in their administrator dashboard.Please note that teachers who are already active Remind users will gain access to their rostered classes immediately.

Once the initial sync is complete, you’ll receive a confirmation email with details of your sync and next steps. Please note the first Clever sync can take several hours to process. If you’d like to change your Clever sync configuration settings in the future, contact the Remind support team.

Step 4: Send teacher, student and parent notifications

After the Clever sync is complete, you’ll need to notify teachers, students, and parents about their new accounts. Any district or school administrator can manually trigger notifications from each school’s SIS sync report. You can learn more about the first teacher, student and parent notifications here.

Step 5: Add student mobile numbers to rostered accounts (optional)

Since Clever doesn’t store student phone numbers, student accounts created via Clever sync will only include email addresses. Students can add their mobile number to Remind by following these instructions.

Troubleshooting a Clever sync

To ensure accurate data is transferred from Clever, Remind has several safeguards in place. Reference the articles below for information on addressing sync holds and errors/alerts.

Sync holds: A school's sync will be placed on hold if Remind suspects a data configuration issue with your Clever sync. You will be notified via email when a sync is placed on hold.Learn more about sync holds.

Errors and alerts: Errors are issues in your SIS that prevent teacher or student accounts from being created. It's critical that you address these as soon as possible. Alerts are minor data errors in your SIS that, if fixed, would make Remind more useful and productive to use for your school community.Learn more about sync errors & alerts.

Nightly Clever syncs

Remind syncs with Clever every night between the hours of 11pm and 5am PT. When new classes or accounts are added or removed from your SIS, these updates will be automatically reflected in Remind. User actions in Remind (like changing the name of a class) will not be affected by these syncs.

You should send rostering notifications toteachers, students, and parents who are added to Remind from Clever about their new Remind account.

Once a Remind account has been created, users can update their contact information directly in Remind.

Single sign-on with Clever

Single sign-on (SSO) with Clever allows teachers and students to log in to Remind directly from Clever using their Clever credentials. Remind does not support Clever SSO for administrators at this time.

Learn more about SSO with Clever here.

Have additional questions about rostering with Remind? Check out our .

Check out our video resources to help get you and your community get up and running with the Remind plan.

Make sure to check back soon for new videos soon!

Admin dashboard

What: Join Sheera from our Implementation Team as she takes you on a walkthrough of your new admin dashboard tools and controls with The Remind Plan.

Who: School and districtadministrators with the Remind plan.

When: Select the video to the right to start watching right away.

Schoolwide messaging on Remind

What: Join Tess from our Support Team as she explains everything you need to know to reach your entire school with just 1 message. You won't want to miss how to see who has and hasn't read your messages!

Who: School and districtadministrators with the Remind plan.

When: Select the video to the right to start watching right away.

Teacher features with the Remind plan

What: Learn all about your teacher account on Remind. You'll see just how easy it is to access your rostered account, create and add people to a class as well as the ins and outs to the different types of messages that can be sent from your Remind account.

Who: Teachers with the Remind plan and staff trainers.

When: Select the video to the right to start watching right away.

Getting Started for Parents

What: Share this video with parents to get them acquainted with Remind. Parents will see just how easy it is receive and send messages. Available in English and Spanish!

Who: Parents in your school community.

When: Select the video to the right to start watching right away.

Rostering Basics

What: Learn about the basics of rostering, how it works, and how it can be a powerful way to reach your entire community.

Who: Administrators with the Remind plan and technical leads.

When: Select the video to the right to start watching right away.

Rostering: How to Prepare your Data

What: Learn how to successfully prepare your data for rostering to ensure a successful sync.

Who: Administrators and technical leads with the Remind plan.

When: Select the video to the right to start watching right away.

Rostering: Best Practices for CSV Formatting

What: Review best practices for formatting CSV and avoid the most common errors.

Who: Administrators and technical leads with the Remind plan.

When: Select the video to the right to start watching right away.

For administrators with a Remind plan.

We have created the following email templates to help you start the conversation about Remind in your community. We recommend introducing Remind to ensure the rollout is as smooth and effective as possible. The purpose is to inform your community that Remind will be used to communicate important district-wide, school-wide, and class information, increasing the opportunities for community engagement.

Simply choose from the template(s) below and customize the details for your district or school.

Templates in English

For school leaders (rostered)

For school leaders (non-rostered)

For teachers (rostered)

For teachers (non-rostered)

For parents (all)

For school leaders

Rostered

[DISTRICT NAME] is implementing Remind district-wide! As part of the rollout, official accounts will be created for all the educators, students, and parents in your school community.

If you're not already familiar with Remind, it's a messaging tool that helps teachers engage students and parents every day as well as school administrators who wish to connect with their community school-wide. As an administrator, you'll be able to manage your school community with advanced controls and analytics, while your teachers will have access to expanded communication features.

On[DATE], you'll receive an email from Remind. (If you don't see it, please check your spam folder.) Or please go to Remind.com and log in with your school email address.

[NAME OF TRAINER] will set up a time to walk you through Remind, and training for your school's staff will also be provided. For a quick look at what else you'll have access to as an administrator, just check out this guide here.

Non-rostered

[DISTRICT NAME] is implementing Remind district-wide! As part of this rollout [IF NOT ROSTERING, SHARE YOUR PLAN ON HOW THE COMMUNITY WILL OPT-IN].

If you're not already familiar with Remind, it's a messaging tool that helps teachers engage students and parents every day as well as school administrators who wish to connect with their community school-wide. As an administrator, you'll be able to manage your school community with advanced controls and analytics, while your teachers will have access to expanded communication features.

To access your school on Remind, please go to Remind.com and sign up for an account with your districtemail address.

[NAME OF TRAINER] will set up a time to walk you through Remind, and training for your school's staff will also be provided. For a quick look at what else you'll have access to as an administrator, just check out this guide here.

For teachers

Rostered

[DISTRICT/SCHOOL] is rolling out Remind [district/school]-wide! If you're not already familiar with Remind, it's a classroom messaging tool that helps you engage students and parents every day.

As part of this rollout, official accounts will be created for all the educators, parents, and students at [SCHOOL]. On[DATE], you'll receive an email from Remind. (If you don't see it, please check your spam folder.)

Follow the steps in the email to set up your account on Remind. If you already have an account, you'll be prompted to merge it so you can keep all of your information in one place. Here is a resource to familiarize yourself with what is coming.

We'll also be holding a training session for Remind on [DATE]. We'll be walking you through how to use Remind, so please make sure you've set up your account by then.

Non-rostered

[DISTRICT/SCHOOL] is rolling out Remind [district/school]-wide! If you're not already familiar with Remind, it's a classroom messaging tool that helps you engage students and parents every day.

To access your school on Remind, please go to Remind.com and sign up for an account with your schoolemail address.

Check out 10 ways other teachers are using Remind !

We'll also be holding a training session for Remind on[DATE]. We'll be walking you through how to use Remind, so please make sure you've set up your account by then.

For parents

Rostered

We are excited to share that [SCHOOL/DISTRICT NAME] is rolling out Remind [SCHOOL/DISTRICT]-wide! If you're not already familiar with Remind, it's a classroom communication tool that makes it easy to stay involved withyour child's learning. Remind is free to use, and you'll be able to get and send messages onany deviceeven a simple text message from your phone!

As part of this rollout, official accounts will be created for all the educators, parents, and students at [SCHOOL/DISTRICT NAME]. On [DATE], you'll receive an email or text message from Remind.All you need to do isfollow the steps in the message to finish setting up your account. Here is a video demo to see how Remind works.

We're excited to make connecting with our families more engaging!

Non-rostered

We are excited to share that [SCHOOL/DISTRICT] is rolling out Remind [school/district]-wide! If you're not already familiar with Remind, it's a classroom communication tool that makes it easy to stay involved withyour child's learning. Remind is free to use, and you'll be able to get and send messages onany deviceeven a simple text from your phone!

As part of this rollout, we are having parents join by [INSERT YOUR OPT-IN PLAN]. Here is a video demo to see how Remind works.

We're excited to make connecting with our families more engaging!

Templates in Spanish

For school leaders (rostered)

For school leaders (non-rostered)

For teachers (rostered)

For teachers (non-rostered)

For parents (all)

For school leaders (Spanish)

Rostered

[DISTRICT NAME] est implementando Remind en todo el distrito! Como parte del lanzamiento, se crearn cuentas oficiales para todos los educadores, estudiantes y padres en su comunidad escolar.

Si an no est familiarizado con Remind, es una aplicacin de comunicacin que ayuda a los maestros a conectarse con estudiantes y padres todos los das. Tambin es diseado para administradores escolares que desean conectarse con su comunidad. Como administrador, podr monitorear su comunidad escolar con controles y anlisis avanzados, mientras que sus maestros tendrn acceso a funciones de comunicacin.

En [DATE], recibir un correo electrnico de Remind. (Si no lo ve, revise su Spam). O visite Remind.com e inicie sesin con su correo electrnico de su escuela.

[NAME OF TRAINER] programar tiempo para entrenamiento a travs de Remind. Para ver rpidamente las otras funciones a cuales tendr acceso como administrador, consulte esta gua.

Non-rostered

[DISTRICT NAME] est implementando Remind en todo el distrito! Como parte del lanzamiento, [IF NOT ROSTERING, SHARE YOUR PLAN ON HOW THE COMMUNITY WILL OPT-IN].

Si an no est familiarizado con Remind, es una aplicacin de comunicacin que ayuda a los maestros a conectarse con estudiantes y padres todos los das. Tambin es diseado para administradores escolares que desean conectarse con su comunidad. Como administrador, podr monitorear su comunidad escolar con controles y anlisis avanzados, mientras que sus maestros tendrn acceso a funciones de comunicacin.

Para connectarse con su escuela en Remind, visite Remind.com y regstrese con el correo electrnico de su distrito para obtener una cuenta

[NAME OF TRAINER] programar tiempo para entrenamiento a travs de Remind. Para ver rpidamente las otras funciones a cuales tendr acceso como administrador, consulte esta gua.

For teachers (Spanish)

Rostered

[DISTRICT/SCHOOL] est implementando Remind en todo [el/la] [distrito/escuela]! Si an no est familiarizado con Remind, es una aplicacin de comunicacin que ayuda a los maestros a conectarse con estudiantes y padres todos los das.

Como parte del lanzamiento, se crearn cuentas oficiales para todos los educadores, estudiantes y padres de [SCHOOL]. En [DATE], recibir un correo electrnico de Remind. (Si no lo ve, revise su Spam). O visite Remind.com e inicie sesin con su correo electrnico de su escuela.

Siga los pasos en el correo electrnico para configurar su cuenta en Remind. Si ya tiene una cuenta, se le solicitar que la fusione para conservar toda su informacin. Aqu hay un recurso para familiarizarse con la informacin que viene.

Tambin habr una sesin de entrenamiento para Remind en [DATE]. Estaremos guiando profesores a travs del uso de Remind, as que por favor asegrese de haber configurado su cuenta para aquel entonces.

Non-rostered

[DISTRICT/SCHOOL] est implementando Remind en todo [el/la] [distrito/escuela]! Si an no est familiarizado con Remind, es una aplicacin de comunicacin que ayuda a los maestros a conectarse con estudiantes y padres todos los das.

Para connectarse con su escuela en Remind, visite Remind.com y regstrese con el correo electrnico de su escuela para obtener una cuenta.

10 maneras en que otros maestros estn usando Remind !

Tambin habr una sesin de entrenamiento para Remind en [DATE]. Estaremos guiando profesores a travs del uso de Remind, as que por favor asegrese de haber configurado su cuenta para aquel entonces.

For parents (Spanish)

Rostered

Nos complace compartir que [SCHOOL/DISTRICT NAME] est implementando Remind! Si no est familiarizado con Remind, es una aplicacin de comunicacin educativa que facilita la comunicacin entre padres, maestros, y estudiantes, para mantenerse involucrado con el aprendizaje de su hijo/a. Remind es gratis, y podr recibir y enviar mensajes en cualquier dispositivo, incluso un simple mensaje de texto desde su telfono!

Como parte del lanzamiento, se crearn cuentas oficiales para todos los educadores, estudiantes y padres de [SCHOOL]. En [DATE], recibir un correo electrnico o mensaje de texto de Remind. (Si no lo ve, revise su Spam). Lo nico que necesita hacer es seguir los pasos del mensaje para terminar de configurar su cuenta. Aqu esta un video que muestra cmo funciona Remind.

Estamos emocionados para facilitar las conexiones con nuestras familias!

Non-rostered

Nos complace compartir que [SCHOOL/DISTRICT NAME] est implementando Remind! Si no est familiarizado con Remind, es una aplicacin de comunicacin educativa que facilita la comunicacin entre padres, maestros, y estudiantes, para mantenerse involucrado con el aprendizaje de su hijo/a. Remind es gratis, y podr recibir y enviar mensajes en cualquier dispositivo, incluso un simple mensaje de texto desde su telfono!

Como parte de este lanzamiento, pedimos que los padres se conectan en Remind por [INSERT YOUR OPT-IN PLAN]. Aqu esta un video que muestra cmo funciona Remind.

Estamos emocionados para facilitar las conexiones con nuestras familias!

Available to administrators with a Remind plan. You can learn more about this here.

How are users with existing accounts affected by rostering?

Any existing Remind users will have the opportunity to merge their accounts.

If the contact information (email or phone number) on file in your SIS matches the contact information on an existing account in Remind, the user's account will be matched and their account will remain the same.

If a teacher has an existing account with a different email, they will be prompted to merge their accounts. Merging will allow them to access both the new classes rostered for them through the Direct Sync or Clever sync, as well as any existing classes they either own, or were enrolled in before the sync. No previous information will be lost.

If someone needs help merging their accounts, they can reach out to our support team here.

How much time will it take for my initial sync to be complete?

Initial syncs can take anywhere from 20 minutes to 24 hours. For subsequent syncs, processing time should not exceed 8 hours.

When do rostered accounts classes become active in Remind?

During the Direct Sync or Clever sync, teacher, student and parent accounts are created immediately. Administrators can send a first notification to teachers prompting them to claim their account, however, teachers who are already active Remind users will gain access to their Remind classes immediately.

Classes do not become active in Remind until after a teacher logs into their account and accept their classes. You can share these instructions with teachers on how to setup their rostered account.

Can teachers still add people and edit their class information like they did before rostering?

Absolutely! Teachers can create classes outside of the Direct Sync or Clever Sync for extracurriculars, study groups, etc. and invite participants to join. Teachers can also add or remove participants from their classes that were created from the Direct Sync or Clever Sync.

User actions in Remind (like changing the name of a class) will not be affected by SIS Sync updates.

Are any automatic notifications sent to my community during rostering?

No. After the initial SIS Sync, notifications are sent out to rostered users when an administrator sends the first notification manually from the SIS sync report.

Read more about teacher, student and parent notifications here.

Can I edit the first Remind notification?

The first Remind notification is an auto-generated message from Remind that can’t be edited. However, we suggest that prior to rostering your school, you use our email templates to inform your community about the Remind rollout.

Or, after the first notification goes out you may send a personalized school-wide Remind message to your community. The users who were rostered via email will receive an email notification and the users who were rostered via mobile number will receive a text message notification.

I’m an administrator. What can I do if my teachers have duplicate accounts

Teachers can easily merge duplicate accounts! If a teacher needs help merging their accounts, they can reach out to our support team here. Teachers on the Remind Plan will receive priority support when they contact support with their school or district email.

How do I know my school was successfully rostered?

Once the initial SIS sync is complete for your school or district on Remind, you will be able to manage your SIS sync from the SIS sync report. The administrator who set up the SIS Sync will receive an email notification upon sync completion.

How often should I roster my school information?

It's up to you! Some of our schools and districts sync once a day while others sync less frequently like once a quarter.

Please note, withdirect sync, we recommend syncing your CSV files at least once every 90 days. In order to automate the removal of users and classes in Remind (based on changes that happen in your SIS), you must upload your CSV files at least once every 90 days.

Can rostered students, parents and teachers leave my organization on Remind?

District administrators can enable rostering enforcement from the district SIS sync report.Rostering enforcement allows you to remove the option for rostered students, parents, and teachers to leave your organization on Remind.

When rostering enforcement is enabled, administrators will need to remove users via a SIS sync update or individually from your people list within Remind.

For administrators with a Remind plan.

Now that your organization is on a Remind plan, you have access to upgraded features, tools, and reports. As an administrator, you now have further reach across your community and will want to set up the right levels of access to the right people.

Organizational levels on Remind

[email protected]

Note: reach out to Support at [email protected] if you would like another school created

District

A district is the highest view level in Remind. For full access, all organizations on the Remind plan are provided a district view. The district view will provide complete organizational visibility.

District Administrator

Who should have a “district administrator” role?

Any administrator who you want to have the highest level of controls in Remind. Users with a district administrator role can:

Complete a Direct Sync or Clever Sync

Directly pull message history

Send an announcement to all schools or any selection of schools

Send a message to anyone in the district, across all schools

Manage the people list and class list for each school in the organization

View usage statistics for every school and the district

A district administrator can view all schools in the district:

Independent schools receive district access in order to gain full organizational controls:

School

A school is a single group within a district, and a school view provides visibility into school specific data. A school could be a campus, a division, a building, or a district office. Users enrolled in a school are auto-enrolled into the district.

School Administrator

Who should have a “school administrator” role?

Any school leader who will primarily be communicating with one school, or a select group of schools. Users with a school administrator role can:

Request user message history from the district administrator

Send a school wide announcement

Send a message to anyone in their own school

Mange the people list at the school level

View usage statistics at the school level

A school administrator can view their own school dashboard:

To learn more the dashboard features for district and school administrators, check out the video here !

Class

A class is a single group connected to a school. Individual users who join a class are auto-enrolled in the school to which the class is connected. Classes can be used for instructional classes, staff groups, grade level groups, sports teams, bus groups, and more.

Teacher

Who should have a “teacher” role?

Any staff member who only needs to communicate with a select groups of students, parents, and staff. Teachers, aids, coaches, counselors, and bus drivers could have the role of teacher.

Users with a teacher role can:

message, see, and manage people in their classes

A teacher can view their own classes and classes they have joined:

Ready to get started?

Explore our Administrator Onboarding Guide for a step by step guide to your Remind rollout.

Stuck? For questions on account configuration, reach out to [email protected]

Q&A:

Can someone be a school administrator at more than one school?

Yes! School administrators can be added to multiple schools. District administrators will automatically be admins at all schools in the organization. To add or remove administrators, follow the instructions here.

What if I have staff that work at multiple campuses? I don’t want them to get duplicate school wide messages.

Sending a district wide announcement will send one message to each unique user in the district. Learn more about organization wide messages here.

Why might I need to add an additional school group?

You have a class that includes users from multiple schools, and want a way to message the group independently. Please reach out to

Can administrators own and join classes?

Yes! Administrators have all the same access as a teacher for any classes they own.

For administrators with a Remind plan.

Getting ready to lead a training session about Remind? We've got you covered.

Before the session...

Inform your teachers that Remind is coming to their school! You can use these templates or craft your own message.

Make a copy of the Remind training presentation.

Make a copy of the Remind training presentation talking points

This slide deck is designed to walk attendees through what Remind is, accessing Remind, Remind features, and Remind best practices. By the end they should feel confident sending a message in Remind for different audiences and purposes.

Customize the slides with your school or district information.

Slide 1: Name of school or district

Slide 7: Remove #2 if your school/district didn’t create classes for your teachers

Slide 25: Personalize with date of notification (remove if your school/district didn't create accounts for parents & students)

Slide 26: Names of Remind experts and their schools (if applicable)

Before the session ask participants to:

Log in to Remind and follow any prompts before the session

Bring laptops to the session

Presentation talking points

This is a slide-by-slide breakdown of talking points for the Remind training presentation. This version of the presentation will take about 45 minutes, but feel free to customize your session with additional walkthroughs, demos, or discussions.

*Note slide notes are also include in the speaker notes section of each slide in the presentation deck

Premium training offerings

Remind is excited to introduce premium training options that support your entire staff through hands-on, interactive learning experiences. We offer these ready-made trainings onsite and via live webinars. To learn more, please reach out to our Professional Services team at [email protected].

For administrators with a Remind plan.

You can create accounts for staff members, parents, and students in your organization without transferring data from your student information system (SIS). You can also classes and populate them. Click here for information about rostering with a SIS sync.

Create accounts

Before creating accounts for anyone in your community, make sure to notify them about Remind. You can find email templates here.

Create Remind accounts with contact information

If you have contact information for people in a school, you can create accounts for them by adding them directly to Remind.

You'll need a spreadsheet with the full names and contact information of the people you'd like to add to Remind, separated into students, parents, and teachers. NOTE: An email address is required for adding teachers to Remind.

You can add up to 150 people at a time, and you can repeat the process as many times as necessary.

Once you have your spreadsheet, log in to Remind and go to a school dashboard.

Click on the Add people button in the top right.

In the menu on the left, select Phone or email contacts.

From your spreadsheet, copy and paste the required information into the table. The table will expand to accommodate your data.Be sure to copy all the information that you need at once (name, contact information, etc.). You won't be able to copy and paste a single column at a time.

Click on the Add people button to create their Remind accounts.

here

When accounts have been successfully created, you'll see them appear in your organization's people list. You can also connect family members on Remind.

Invite people to join Remind with a school code

If contact information isn't available, people in your community can create accounts instantly with your school code. Like class codes, this is the unique code for each school on a Remind plan. For district administrators, every school in the district will have a different school code.

To find your school code, click on the Add people button in the top right of the school dashboard and select In-person instructions. When people text this code to the phone number 81010, their accounts will automatically be created.

To print out these instructions, select Printable PDFs to generate a customized flyer.

Tip: Post copies of this flyer in popular areas like the school entryway or at the front desk.

FAQs

What if people already have Remind accounts?

If you create a Remind account for someone who already has an account, or if they text your school code to 81010, they'll be automatically added to your organization.

If you see duplicates of people in your organization, they might have signed up with a different email address or cell phone number. Contact the Support team to merge multiple accounts.

Does Remind comply with Children's Online Privacy Protection Act?

Remind complies with the Children's Online Privacy Protection Act (COPPA), so any student accounts you create are treated as accounts for children under 13 and limited to one-way messaging. However, students are immediately prompted to add their date of birth to their accounts. If they indicate that they're 13 or older, two-way messaging will be available on their accounts.

Create classes

Follow these instructions to create a class. Make sure the class is linked to the correct school.

Follow these instructions to add the appropriate teacher(s) as class owner so they have management controls.

TIP: Creating a class will automatically make you an owner. You can empower teachers to create their own classes by following the same instructions.

Teachers and administrators can own up to 100 classes on their accounts.

Add people to a Remind class

There are two ways to add people to a class:

Follow these instructions to add people to a class in the same way that you created accounts for them at the school: by adding contact information or sharing a class code.

You can also copy people into a class from the people tab in your dashboard. Follow these instructions to add them to a class. Note: only admins have access to a full people list at the school level.

Training staff members to create classes

Administrators can create classes for teachers, or teachers can create their own classes. We recommend leading training sessions for your staff as part of rolling out Remind.

For more information, check out the How do I prepare my teachers for using Remind?webinar .

For administrators with a Remind plan.

To receive messages right on their phoneswhether through text messages or app notificationsyour students need to have mobile numbers on Remind. Student Information Systems (SIS) don’t always include these contacts, but students can add mobile numbers to their rostered Remind accounts in less than a minute.

Here’s all they need to do:

Take out their cell phones.

Text yourschool/class codeto the phone number 81010.

When prompted, reply with their student ID number. They’ll need to complete this step in order to receive messages on their phones.This student ID must match the student ID from the SIS provided during rostering.

81010 Day: 10 Minutes (or Less!) to Set Up Your Entire School or Class

To streamline the onboarding process, try organizing an 81010 dayfor your school. Just pick a date and time for all of your students to add their numbers to Remindand you’ll be set for the rest of the year.

It’s especially effective to schedule 81010 day for homeroom or whenever you make school or class announcements.

Preparing for 81010 day:

Roster your community with SIS Sync (teachers, students, parents, and classes) with Remind.

Let teachers and staff members know about 81010 day and what’s involved.

Make sure students have and know their student ID numbers.

Print out copies of our 81010 poster, fill in your school/class code, and put them up where they’ll be seen (like the front office or hallways). Click here to download.

On 81010 day:

Ask students to take out their cell phones and follow the steps above to add their mobile numbers to Remind. That’s it!

Need to find your school or class code?

Go to your school-wide class, click on Add people, and choose In-person instructions.

For administrators with a Remind plan.

How do I control which contacts are shared with Clever?

Review the rules you have set up in your SIS regarding the data you are sharing with Clever. If necessary, contact Clever to adjust your sync type or SIS to Clever mapping. All parent/guardian contacts that are shared with Remind will receive a rostered account. Because safety is important to Remind, we encourage you to ensure you do not share contact information for individuals who should not be able to communicate with certain students.

Clever only stores student emails. How can students add mobile phones to their rostered accounts?

Remind will roster student accounts with their email address and student ID from Clever. To have your students receive messages on their phones, follow these simple steps.

It's a new semester. Will my teachers automatically receive their new classes?

New classes and participants that are added in your SIS and to Clever are pushed to Remind nightly between 11pm and 5am PT (for most Clever sync types). All teachers need to do is refresh Remind to gain access to their new classes. Teachers will also receive an email to notify them about class changes. You can read more about class changes here.

How do I change my Clever sync setup configuration?

If you would like to change your Clever sync configuration settings after the initial setup, please contact the Remind support team.

How do I create classes in Remind that don’t exist in my SIS?

Clever Custom Sections allow district administrators to create and manage sections manually within the Clever Dashboard. Once custom sections are created in Clever, administrators can share them with Remind through the Clever sharing permissions interface. You can read more about Clever custom sections here.

Who do I reach out to for Clever technical support?

If you need help connecting your SIS with Clever or troubleshooting issues with your data in Clever, the Clever support team is best equipped to help. You may follow this link and a Clever support member will get back to you.

Have more questions about rostering with Remind? Check out our Rostering FAQs.

For administrators with a Remind plan.

This overview covers the following topics:

SIS sync Overview

How do I resolve sync errors or alerts?

Why was my sync placed on hold?

SIS Sync Overview

Administrators at schools and districts that have rostered using direct sync or Clever sync can view the status of each school's sync on their SIS sync report.

District Administrators

To access, head to the Settings tab in your district admin dashboard and select SIS sync. Here you will see all of the paid Remind schools in your district and the status of each school's Direct Sync or Clever Sync. You can drill into the sync details for each school by clicking the name of the school.

District administrators also have the ability to set up their SIS sync and to enable rostering enforcement.

here

The district-level SIS sync report is sorted by sync status to help draw your attention to the most actionable information. If there are schools in your district that are not part of the Remind Plan, they will be in gray.

Teachers & Students indicate the number of rostered teacher or student user accounts that have been provisioned in Remind through the Direct Sync or Clever Sync.

Errors are issues in your SIS that prevent teacher or student accounts from being created. It's critical that you address these as soon as possible. Schools with errors will be highlighted in red and will display a red exclamation point.

Alerts are minor data errors in your SIS that, if fixed, would make Remind more useful and productive to use for your school community.

Sync status indicates the status of a school's Direct Sync or Clever Sync connection.

Connectedmeans yourDirect Sync or Clever Sync is successfully syncing the necessary data.

On hold means that Remind has detected an issue with yourDirect Sync or Clever Sync and the sync has been placed on hold.

Pausedmeans that Remind has deliberately paused the sync for routine maintenance (Clever Syncs only).

Processing means Remind is currently running an import from Clever or processing a Direct Sync upload.

Setup sync means aDirect Sync or Clever Sync has not been established.

School Administrators

School administrators have visibility into the SIS sync status for the Remind school in which they are a school administrator. To access, head to the Settings tab in your school admin dashboard and select SIS Sync.

How do I resolve sync errors or alerts?

If a school's sync has errors or alerts, the SIS sync report will indicate this issue and you will be able to drill into the school to see details of the error or alert types with information on how to resolve them.

You can read more about SIS sync errors & alerts here.

Why was my sync placed on hold?

A school's SIS Sync will be placed on hold if Remind suspects a data configuration issue with your school information or if Remind encounters an issue with the Direct Sync or Clever Sync connection.You will be notified via email when a sync is placed on hold. Click into a school'sSIS Sync reportto find details on the hold type, including next steps on how to resolve the issue and resume the sync.

You can read more about SIS sync holds .

For administrators with a Remind plan.

As part of the Remind rollout, district administrators can choose to create user accounts and roster classes for their organization using one of Remind’s SIS Sync methods. After accounts are created, both district and school administrators can help their community get connected on Remind by sending them a notification (email and/or text message) from the SIS Sync report (at the school level) with directions to log in to their rostered account.

message notifications

The first Remind notification ismanually triggeredby a district or school administrator. This is anauto-generated message from Remind that cannot be edited.

After the first notification is sent from the SIS sync report, any teacher, student or parent who is added to your school or district via a nightly SIS Sync will be auto-notified of their new account.

Prior to sending the first notification, we recommend that administrators turn off replies to their messages if they prefer not to receive replies from community members.

We recommend sending the teacher notification prior to the parent and student notification to allow teachers time to familiarize themselves with Remind.

Teacher Notification

When you send the first teacher notification, teachers will receive an email to the email address used to create their Remind account with instructions to login and claim their classes. If teachers already have a Remind account, they will have the option to merge their accounts.

Once teachers claim their rostered classes, they will become active for the rest of your community. You can read more about the teacher account setup process here.

If teachers have a hard time locating the Remind notification...

If teachers can’t find the Remind email in their inbox, have them go to this link and type in the email address that was used to create their account.

Parent Notification

When you send the first notification to SIS-synced parents, they will receive an email to the email address used to create their Remind accountor a text message to the mobile numberused to create their Remind account. If parents have both a mobile number and an email address on their account, they will receive both an email and a text message.

If parents have a hard time locating the Remind notification...

If parents can’t find the Remind email in their inbox, have them go to this link and type in the email address that was used to create their account. Alternatively, you can have them join your school.

Sample emailnotification

Student Notification

When you send the first notification to students, they will receive an email to the email addressused to create their Remind accountor a text message to the mobile numberused to create their Remind account. If students have both a mobile number and an email address on their account, they will receive both an email and a text message.

Please note: Clever does not store student mobile numbers and therefore, students created from Clever rostering will only receive the first notification via email. Students can add their mobile number to their rostered account using these instructions.

If students have a hard time locating the Remind notification...

If students can’t find the Remind email in their inbox, have them go to this link and type in the email address that was used to create their account.Alternatively, you can have them join your school.

Sample text messagenotification

Other Helpful Resources on Remind

How do teachers set up their rostered account ?

How can other participants join a class or a school ?

Are there email templates for informing my school community?

How do I change my?

Available to administrators with a Remind Plan. You can learn more about these plans here.

After you transfer your CSV files to Remind via direct sync, Remind will check the files to ensure formatting is correct. If Remind detects formatting issueswith your files, you will be notified by email with a link to your SIS sync reportthat will indicate which CSV files require revision.

here

From your district-level SIS sync report:

Click Show details and review the file format errors detected in your CSV files.

Download the files we receivedand address the formatting errors that need to be corrected.

* Remind CSV format requirements here and OneRoster CSV format requirements .

Once you've addressed the errors, transfer your revised, complete set of CSVs to Remind via SFTP. Remind will attempt tore-process your sync when your revised CSV files are received.

For administrators with a Remind plan.

Holds

A school's SIS Sync will be placed on hold if Remind suspects a data configuration issue with your school information or if Remind encounters an issue with the Clever or Direct Sync connection. You will be notified via email when a sync is placed on hold.

Head to theSettingstab in your admin dashboard and selectSIS Syncto find details on the hold type, including next steps on how to resolve the issue and resume the sync.

Clever Support

Instructions for resolving each of the different hold states are outlined below:

Lots of data changes

Data configuration

Disconnected (Clever Sync only)

Lots of data changes:Remind has encountered a large number of destructive data changes.

As a policy, Remind holds syncs that will have a large impact on your data. This is an opportunity to review the changes to make sure they're expected.Please note this hold type is to be expected when rosters are updated during thesemester and year-end changes.

Download the CSV files that contain information on the destructive changes encountered by Remind and review them. If destructive changes are expected, click Ignore the hold and continue. Your sync will resume with the data changes we initially detected.

Direct Sync

If the changes are unexpected, address the issue directly in your SIS.

Once you've addressed the issue, clickI fixed iton the school's SIS sync report. We will start processing your sync the next timeyou transfer your revised, complete set of CSVs to Remind via SFTP.If you have established a recurring SFTP sync, your updates will be processed when your next scheduled Direct Sync occurs.

Clever Sync

If the changes are unexpected, contact your SIS Administrator or Clever Support for help before resuming the sync.

Once you've addressed the issue in your SIS or in Clever, click I fixed it on the school's SIS sync report. Remind will process the sync immediately.

Data configuration:Remind suspects a data configuration error in your SIS.

There are three data configuration issues that can result in a sync being placed on hold.

Multiple accounts have the same email address or phone number

Remind requires that all accounts have unique email addresses and phone numbers. Your sync will be placed on hold if we find several accounts with similar email addresses or phone numbers in your school data.

Download the CSV filethat contains information on the accounts with the same email address or phone numbers. If you wish to sync them,click Ignore the hold and continue. Your sync will resume with the data we received.

Direct Sync

If the duplicate email addresses or phone numbers are unexpected, correct the issue directly in your SIS.

Once you've addressed the issue, clickI fixed iton the school's SIS sync report. We will start processing your sync the next timeyou transfer your revised, complete set of CSVs to Remind via SFTP.If you have established a recurring SFTP sync, your updates will be processed when your next scheduled Direct Sync occurs.

Clever Sync

If the duplicate email addresses or phone numbers are unexpected,contact your SIS Administrator or Clever Support for help before resuming the sync.

Once you've addressed the issue in your SIS or in Clever, click I fixed it on the school's SIS sync report. Remind will process the sync immediately.

Students with six or more contacts

Students in your school data have six or more contacts associated with them. This could mean that emergency/secondary contacts are being shared with Remind.Emergency and secondary contacts are users that teachers don't typically contact. As such, we don't recommend creating accounts for them.

Download the CSV file of these students and review them. If you wish to sync them,click Ignore the hold and continue. Your sync will resume with the data we received.

Direct Sync:

If you need to remove emergency and secondary contacts from your Direct Sync with Remind, go to your SIS and adjust the filter on your CSV exports to exclude emergency contacts.

Once you've ensured that emergency and secondary contacts have been removed from your,clickI fixed iton the school's SIS sync report. We will start processing your sync the next timeyou transfer your revised, complete set of CSVs to Remind via SFTP.If you have established a recurring SFTP sync, your updates will be processed when your next scheduled Direct Sync occurs.

Clever Sync:

If you need to remove emergency and secondary contacts from your data share with Remind, contact your SIS Administrator or Clever Support.

Once you've removed emergency and secondary contacts from your data share with Remind, click I fixed it on the school's SIS sync report. Remind will process the sync immediately.

Emergency/secondary contacts included in data share(Clever Sync only)

Contacts with the "emergency" or "secondary" contact type were detected in your Clever Sync. All contacts that are shared with Remind will receive a rostered Remind account. Emergency and secondary contacts are users that teachers don't typically contact. As such, we don't recommend creating accounts for them.

Download the CSV file of emergency/secondary contacts and review. If you wish to sync them, click Ignore the hold and continue.Your sync will resume with the data we received.

If you need to filter out emergency and secondary contacts from your data share with Remind, contact your SIS Administrator or Clever Support.

Once you've removed emergency and secondary contacts from your data share with Remind, click I fixed it on the school's SIS sync report. Remind will process the sync immediately.

Disconnected:Remind is unable to communicate with Clever.

Your Clever SIS Sync will be placed on hold if Remind is unable to connect with Clever.

Check your settings in Clever. Make sure of the following:

You have the Remind app installed in Clever. You can install the Remind app here.

You are sharing the correct data with Remind. We recommend sharing data by school. Learn more about sharing settings with Remind here.

Once you've addressed the above, click I fixed it on the school's SIS sync report. Remind will attempt to reconnect with Clever and process the sync immediately.

Errors and alerts

If a school's Clever or Direct Sync has errors or alerts, the SIS sync report will indicate these issues and you will be able to drill into the school to see details of the error or alert types with information on how to resolve them.

Head to theSettingstab in your admin dashboard and selectSIS Syncto find details on errors & alerts, including next steps on how to resolve the issues.

If there are errors or alerts, you can download CSV files that contain information on the users that need to be corrected in your SIS. This will equip you with a detailed list of the changes that need to be made directly in your SIS.

What happens after I resolve errors or alerts in my SIS?

Direct Sync

Once you have made updates to your SIS, transfer your updated complete set of CSVs to Remind via SFTP. If you have established a recurring SFTP sync, your updates will be processed when your next scheduled Direct Sync occurs.

Clever Sync

For schools and districts that have an automatic sync established between their SIS and Clever, any updates that are made directly in your SIS will be pushed to Remind via Clever on a nightly basis between 11pm and 5am PT.

Since not all SIS-Clever sync types are processed automatically, you may need to upload your updated SIS data to Clever before changes will appear in Remind. Refer to your District Dashboard in Clever for details on your SIS-Clever sync type and frequency.Contact your SIS Administrator or if you have any questions on your SIS-Clever sync.

For district administrators with a Remind plan.

Rostering enforcement allows you to remove the option for rostered students, parents, and teachers to leave your organization on Remind.

Enabling rostering enforcement ensures that SIS-linked users will receive all organization and administrator messages, even if they opt out of Remind notifications by texting @LEAVE.

Organization and administrator messages include:

Districtwide and schoolwide messages

Auto messages

Urgent messages

Enabling rostering enforcement does not affect the ability of SIS-linked users to leave individual classes within your organization.

How to enable rostering enforcement

If your organization has purchased urgent messaging with your Remind plan, rostering enforcement will be enabled by default to make sure that all rostered students, parents, and teachers will be notified in urgent situations.

To access rostering enforcement, log in to Remind on web, go to the Settings tab, and click on SIS sync in the sidebar. You can enable or disable rostering enforcement with the checkbox.

people list

For customers who purchased urgent messaging, rostering enforcement will be enabled by default to ensure message delivery for all SIS-linked users across your organization. SIS-linked users who are unreachable by text or app, including people who have opted out of text notifications, will receive a text-to-voice call as a fallback.

Remove SIS-linked users from your organization

To turn off organization and administrator messages for SIS-linked users, remove them individually from your organization. You can do this directly from your .

Instead of deleting classes, teacherscan archive a class and reuse the same class code and other settings for this year's class.

App: Select the class, and tap the name when it appears at the top of the screen. At the bottom of this screen you'll be able to Remove from class list.

Web:Click the settings tab for the class then choose between:

Reusing the class code:The messages and participants will be archived and you can use the class again for this year.

Removing from class list: The class, messages, and participants will be archived and removed from the class list.

Restoringarchived classes

You can restore a class you have archived at any time!Archived classes are stored within Account settings. You can restore or reuse classes you've archived from here. Head to account settings by clicking your name on top left of the screen then Account. Last step is to click "Archived classes."

Once there you can either Restore or Reuse class code.

For teachers with a Remind plan.

When a school or district upgrades to The Remind Plan, your administrator has the option to create accounts for teachers. If your school decided to do this, you'll receive an email from Remind with a link and directions to log in. Be sure to check your official school email inbox to find the email (or check your junk or spam folder). Follow the steps below to access your rostered account and take advantage of your new tools, including longer messages and voice calls!

Check your school email inbox for a Remind message

Having a hard time locating the Remind email OR need to start a new account?

If you can’t find the Remind email in your school inbox or you wish to start a new account, go to this link and type in your school email address to access your rostered account.

If you are new to Remind:Look for an email with a link to claim your account. Your school created this account for you and may have provided rostered classes from your SIS. Click Claim your accountin the email and follow the prompts to create a password and setup your account, and claim the classes created for you by your school.

If you already have an account on Remind:Look for an email with a link to claim your account.Click Claim your accountin the email and when asked if you've used Remind before, select Yes, I have. You will then be prompted to enter your existing account credentials. Remind will link your existing Remind account with the one your school created. Follow the prompts to claim the classes selected for you by your school. You will still be able to access all of your pre-existing classes and contacts in your account.

remove participants

Claim your classes to complete your account

If your school rostered classes for you:Review your class list and click Finish to add those classes to your account and complete the set up. The classes will be added to your account without affecting any existing classes in your account.

*Please note, currently classes can only be claimed by logging into Remind through our website, not the mobile app.

If you'd like to archive your rostered classes, you can do so by clicking on the three dots to the right of the class name and selecting Archive. Once new classes are confirmed, you can archive the classes at any time. Archived classes can also be restored.

You are now ready to send your first Remind message!

If your school didn't roster classes for you:Follow this link to learn how to create your own classes and begin sending messages.

Send a message

To send a message, click the blue pencil composer and select the class you would like to send your message to.

Class announcements are sent to all members of your class.When a participant replies to a class announcement,only the class owner who sent the message will receive the response.

Group conversations allow you to select up to 9 other participants (totaling 10 in the conversation) to start a group conversation. When you send a message in your group conversation, all participants will see one another as well as the responses. To find group conversations, scroll past your classes in the composer.

An individual message is a chat between you and one other participant. Only you and the participant can see this type of message.

Learn more about your Remind account

Watch our getting started for teachers video to learn more about all the great things you can do with your Remind account!

Other Helpful Resources on Remind

How are other teachers using Remind ?

How do I change my personal information ?

How do I change my message notifications ?

How do I export class message history and/or a list of participants?

How do I from my class?

Yes! The Remind app is available in Spanish, French, German, Portuguese (Brazilian), Simplified Chinese, and English. If your language is not on this list, let us know, so we can prioritize future translations!

You can only print your participant list in your web account. Click your name in the upper left then "Account Settings" Once there click "Message History" You can choose to print all your classes or just one! We will email you the PDF within 10 minutes.

You can leave the school you are linked to in your account settings. This is easiest to do from your web account online.

Class owner:

After logging into your Remind account on web, click your name in the upper left and click "Account settings" then "Profile."Scroll down to Schools in your account then click Leave.

If any of your classes are linked to that school, you will be asked to disconnect them before leaving. If you're on the app, you will need to go to the class settings and change the school to Not affiliated or to the correct school. You can also delete the class if you no longer need it.

If your account is SIS-linked, you will not be able to leave the organization. Contact your school administrator and ask them to remove you.

Participant:

As a participant, you were added to this school through a class you joined. To leave the school, go to your profile and click Leave for that school.

If it says you need to leave a class first, go to that class' settings and leave the class. Once you have left all classes associated with the school, you can go back to your profile and leave the school. If a class is linked to a school, joining the class will also add you to the school.

If your account is SIS-linked, you will not be able to leave the organization. Contact your school administrator and ask them to remove you.

For administrators with urgent messaging, apremium featureavailable withthe Remind plan ! To learn more, please contact your Remind account manager or Remind support.

Urgent messaging reaches everyone in your community across all available devicesregardless of their notification preferences.

Remind delivers urgent messages via text message, smartphone app notification, email, and landline.

Text

iOS app

Android app

learn more about rostering enforcement

Urgent messages also include text-to-voice calls as a fallback if recipients aren’t reachable by text or app. This includes people who have opted out of text notifications and any delivery failures.

Urgent messaging should be limited to emergency situations, ranging lockdowns, weather closures, or unexplained absences.

How to send an urgent message

Navigate to your message compose iconon the web or on the mobile app, and select Urgent message.

Confirm that you want to send an urgent message, and select Continue.

Choose a sender: The message can come from the district itself, or you can select yourself as the sender of the message. Replies will go to the sender if they have replies enabled for their Remind account.

Participants can reply to the urgent message if the sender has two-way messaging enabled.

Select recipients: Urgent messages can be sent districtwide, schoolwide, or to classes that the administrator owns. Recipients will receive urgent messages as text messages, push notifications, emails, or text-to-voice calls.

Urgent messages will be sent to everyone who is SIS-linked (). If someone has opted out of text messages, they will receive a text-to-voice call and voicemail. Note: Voice clips and attachments will not be communicated to text-to-voice recipients.

Compose your message: Urgent messages are marked “URGENT.” Although you can edit this text, it allows recipients to quickly understand that the message is urgent. You can see what the recipient experience looks like above.

Finally, review and send your message.

The Remind engagement rating allows administrators to assess engagement across an entire school organization. Calculated from national school data as well as Remind usage information, the rating determines whether schools are Emerging, Growing, Active, or Engaged.

drop us a line

Where the data is from

The engagement rating is based on publicly available school data from the National Center for Education Statistics (NCES) and usage statistics from Remind, both for individual organizations and aggregated at the state and national levels.

Until now, the Remind community engagement statistics displayed with each school’s rating have only been available to organizations with a Remind plan. These statistics are updated every month.

How ratings are calculated

Using the data above, each school’s rating is calculated from the reach, cadence, and quality of engagement across the organization. The rating represents the percentage of a school community engaged during the past four weeks, so it updates monthly and resets every school year.

How to see your school’s engagement rating

To access your school’s custom page, which includes your rating, community engagement statistics, and strategies for improving engagement, just visit the Remind engagement rating site and search for your school.

Organizations without an engagement rating

An engagement rating is available for every school with publicly available school data and Remind usage, minus organizations that currently have a Remind plan. If you can’t find your school page or engagement rating, it might be due to one of the following reasons:

Your organization isn’t a school. This means the NCES school data needed to calculate the rating isn’t available for your organization.

Remind isn’t used at your school. This means Remind usage statistics aren’t available for your organization. Once your school has educators, students, and parents actively using Remind, you should be able to see an engagement rating as well as community engagement statistics.

Your school already has a Remind plan. Rating levels are based on engagement for similar schools across the country. This is why ratings aren’t currently available for schools with a Remind plan, which typically have significantly higher engagement on Remind.

If you have any questions, or you’d like a closer look at the engagement statistics for your school, our team is happy to follow up. Just and we’ll be in touch!

For administrators with a Remind plan.

Whether you're upgradingto a Remind Plan,it's important to make sure that Remind domains are whitelisted (approved) so that teachers, students, and parents are receiving timely notifications.This happens both on the school's email servers as well as firewall. Give these instructions to your IT Director to implement.

Whitelisting on email servers

Please make sure the following domains are whitelisted by your email service provider. This ensures that notifications thatare sent via Remind are reached in a timely fashion.

remind.com

*.remind.com

remind101.com

*.remind101.com

remindhq.com

*.remindhq.com

m.remind.com

*.m.remind.com

e.remind.com

*.e.remind.com

mail.remind.com

succeed.remind.com

Whitelisting on internet firewalls

Please make sure the following domains are whitelisted by your school's or district's firewalls. This ensures that links that are sent through Remind are readable by students and parents receiving them.

remind.com

*.remind.com

rmd.me

To update personal information on the web:Log into your Remind account online select your name in the upper left, and then click"Account."

To access account settings in the app: Open the left navigation menu and select the gear icon in the upper left.

From here you can:

Update your name and signature (listed underAccounton web)

Add or update your email addresses, app notification settings, and phone numbers (underNotification Preferences on web).

Add or change your school (underProfile on web).

Remember to click save, and please note that Remindsends a confirmation email to anynewly updated email address.

How do I update my role?

If your role is incorrectand you're a teacher or parent in the US, you can change your own role based on your school or organization!Select your name in the upper left and then click"Account." Your role will be next to any school or organization you're in, and click to see the available roles.

If you are unable to change your role, reach out to the administrator at your school or contact support!

What if my date of birth is incorrect?

For safety reasons, we don't allow students to change their birthdates on Remind.Students under 13 years old won't have access to two-way messaging, but they can still receive class announcements from their teachers.

If you accidentally entered the wrong birthdate, you'll need to delete your account and sign up again.

For organizations with voice calls, apremium featureavailable withthe Remind plan. To learn more, please contact your Remind account manager or Remind support.

This article includes the following:

Set up voice calling

Make a voice call

After your voice call

Set up voice calling

Before you make a voice call on Remind, you'll need to take the following steps.

Link your cell phone number to your Remind account. You can do this from any Call tab in your account or the Notification preferencestab from your account settings.

Set office hours.Teachers will only receive calls during office hours. When someone calls outside of your office hours, they'll be informed that you're not currently accepting calls and given the option to send a message. See how to set up office hours here.

Set up your voicemail on your cell phone.Remind voice calls are connected to yourcell phone, so people may reach your voicemail if you miss a call.

Make a voice call

On theCallstab anywhere in your account,click on theMake a callbutton in the top right corner.

You can contact recipients with an available device (blue lightning bolt) if they're accepting voice calls.

If recipients don't have an available device or aren't accepting calls, you can send them a message instead.

When you start a call, make sure you have your cell phone within reach. Calls initiated on your desktop, laptop, or tablet will be connected through your call phone.

Here's what it looks like when you make a call from the Remind app.

After your voice call

Save the phone number to your contacts.You can use this phone number to make a Remind voice call or send a Remind message to the recipient.

The call duration will be recorded inyour conversation with the recipient.It will also appear in your call log and your message history.

Use call notes to record any call details or follow-ups.You can take notes during or after a call. These notes are also available in your conversation with the recipient.

For administrators with a Remind plan.

Who should be an administrator with your Remind plan?

School administrators are often principals, vice principals, secretaries, etc. These are the people who are responsible for managing and messaging the entire school community.

District administrators are often superintendents or IT directors who are in charge of oversight and control of all schools in the district or manage their Student Information System and data syncs for their district. District administrators are also added as school administrators for all schools in the district.

How do I add an administrator?

Choose the type of administrator you want to add. Go to theSettingstab in your administrator dashboard, and selectAdd a school administrator. If you're a district administrator, you'll also see the option toAdd a district administrator.

Once you choose the type of administrator you want to add, select the specific school from the drop-down you want to add them to.

Then input their name and school email address, and clickAdd admin. The new administrator you're adding will need to verify their email address.

The new administrator you're adding will get an email to activate their account. Have them access this email from a computer web browser.

here

How do I remove an administrator?

Go to theSettingstab in your administrator dashboard, and hover over the contactyou would like to remove.

Then simply selectRemove as admin.If this option doesn't appear, please reach out to our Support Team,and include the name of the administrator and organization you'd like them to be removed from.

iOS App:

Tap the class on the Classes screen. Then, tap the class name at the top of the screen. The final step is to click the red "Leave this class" link and confirm.

Android App:

Tap the class on side bar then tap thethree dotson the top rightof your screen. Choose Class Settings. The final step is to click the red "Leave this class" link and confirm.

Text:

Reply @LEAVE to the number you are receiving messages from.

Web:

Click on theSettings tab for the class you want to leave. Click "Leave this class"under the Information heading.

Email:

Click the Unsubscribe link at the bottom of the email.

For administrators withadvanced messaging, apremium featureavailable withthe Remind plan ! To learn more, please contact your Remind account manager or Remind support.

This resource covers steps to take when an auto message isn't sent as expected. By following the steps below, you can better troubleshoot your auto messages on Remind.

Why wasn't my auto message sent?

Does the CSV file show up in the Uploaded files tab?

If the file doesn't appear in the uploaded files list, there's likely an issue with your CSV export and/or SFTP setup. Remind doesn't have insight into these issues, so you'll need to investigate them in your SIS and/or FTP client.

Was your CSV file successfully uploaded?

All administrators at your organization will get an email notifying them if there's an auto message file error. Go to (Settings Auto Messaging Uploaded files) in your administrator dashboard to drill into the auto message file error. Make sure the sent file is in the CSV format!

Is the auto message active?

Confirm your auto message state is “active” in (Settings Auto Messaging Auto messages) in your administrator dashboard. If the state is “draft” or “inactive”, the auto messages will not be sent. Make sure that your SFTP auto messaging credentials match those in your SIS or FTP client!

Is the auto message sender a verified administrator?

Make sure that the auto message sender is a current, verified administrator on Remind.

Was the auto message sent out at the expected time?

Visit the file uploads page to see whether the necessary CSV file was transferred at the expected time. You can go to the (Settings Auto Messaging Auto messages) to see a history of all sent auto messages. Keep in mind that auto messages cannot be sent between 12am and 7am EST. Make sure all of your auto messages are scheduled after or before this period.

Why didn't some students or parents receive the auto message?

Is the missing student's ID in the most recent uploaded CSV file?

Confirm the student's student numbers were included in the CSV file transferred to Remind for this auto message. Student numbers can only be listed once in the student_number column.Sending an auto message with custom fields? Check out this article.

Are there any unidentified student numbers in the CSV?

Open the message summary by clicking 'View details' next to the sent message. Unidentified student numbers appear in the 'Unidentified people' section of the message summary.

Are there any missing parent connections (students without parents connected to them on Remind)?

Open the message summary by clicking 'View details' next to the sent message. Missing parent connections appear in the 'Unidentified people' section of the message summary.

Were there any delivery errors for the message?

You can see whether the announcements you send are successfully delivered to all the people you send them to by checking the message summary. Learn more here.