Remitly Employee Reviews
Out of 1231 Remitly employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Remitly improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at Remitly compared to all other departments at the company. The Operations team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Our product seems to be behind competitor. RA is behind Wise Platform, and Wallet is behind Revolut or Wise. Robinhood is also launching a banking product that has more appealing benefits. We need to create product that is unique and ahead of competitors.
Review from Engineering Dept
I do understand that we as CPT are at the bottom step of the company, but we as well need TMs, STMs and manager to work with compassionate partner, sometime I feel like a number on the company and not a real human being.
Review from Customer Success Dept
Get more people skills as they are only oriented on their own job and don't pay attention and understand the reps needs. Stop in creating post about leaders and what needs to be done and star being a real leader cause not everyone is a LEADER or at least know that a leader is or how to be one.
Review from Customer Support Dept
They need to start to work as real leader since they don´t care the associates needs, they are just focus on their duties and make happy to their supervisors, however the
Review from Customer Success Dept
They need to improve the openess to feedback and non-retaliation
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
as a person who has more than 14 years of experience, I believe I should earn more than my current earning
Review from Finance Dept
It is much better if there will be an increase since there's additional task given and hope that my current role has title visible to the company.
Review from Customer Success Dept
I really enjoy working with Remitly, but the market is getting so competitive when it comes to compensation. It's hard not to notice that other companies are offering more
Review from Finance Dept
To open a considerably higher compensation
Review from Operations Dept
Rewards should not just be monetary, for me a better reward is to have extra days off.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to stop silo thinking
Review from Finance Dept
There should be team effort.
Review from IT Dept
Assuming competence, moving faster would help.
Review from Executive Dept
Most of the new agent people should really get along with Remitly values, because some of them do not match with them and they do not even practice them, one of them is the fact that they do not work with ethic.
Review from Customer Success Dept
Clear communication, honesty, transparency, not to withold information, stop the gossiping, really collaborating as a team
Review from Customer Success Dept
What needs to change to make the company culture better?
The grow opportunities, I feel there is already a list of people that can apply and can grow here. already approved by the managers.
Review from Customer Success Dept
have the managers being an empathetic partner, managing people is not just about numbers, keep in mind that once you put associated under a high volume of stress you are affecting the emotional health.
Review from Operations Dept
Stop acting like a fachade and just tring to impress the people in power
Review from Customer Success Dept
Change the mindset on every aspect of the process Make more dynamic procedures in order to motivate us Give more options to the associates to distract while working, lately Remitly have been closing and looking more like a call center industry company with us
Review from Customer Success Dept
more recognition programs, little benefits
Review from Finance Dept
What would you improve about your company's interview process?
It's lengthy and focused on not making hiring mistakes (meaning, holding out for unicorn candidates), instead of being responsive to market conditions and hiring the best available person quickly so that roles don't go unfilled for a long time
Review from Operations Dept
Prep those who are interviewing candidates
What's going wrong and how can it be improved?
We need better developer experience, less opinionated Principal Engineers, less bureaucracy, and more forward thinking products.
Review from Engineering Dept
Real opportunities to grown in the company
Review from Customer Success Dept
My last team manager (from october to december ) was bringing her favorite associate to the team and getting him as a POC which is sending the motivation to the trash. Please try to avoid this behavior in team managers in the future.
Review from Operations Dept
Wrong: Vision and treatment with employees. You are overcome this once you set up your mind to think always out of the box, no whenever the business dictates
Review from Customer Success Dept
I think focusing on encouraging a positive culture would go a long way. I also think flexibility that all team members should be allowed to work from home occasionally and not just some team members, should be considered
Review from Operations Dept