Working At Reservations.com - Ask a Question | Comparably
Reservations.com Claimed Company
Experience your hotel stay in a new way with Reservations.com. Curated hotel stay experience. read more
EMPLOYEE
PARTICIPANTS
37
TOTAL
RATINGS
1195
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Q&A With Reservations.com Employees

We work hard and play hard. While we have passion for all things hotels, we also have a passion for our family, friends, and most importantly ourselves. Here at Reservations.com, we keep sound work hours so that you pursue your passions outside of the bright red walls.

How employees describe working at Reservations.com

Answer the phone! No phone access available and no response from their email system

When a representative makes a mistake, fixing the mistake in a timely manor and providing the customer a full refund if the mistake can't be fixed.

We booked a hotel reservation that was not labeled as non-refundable but as soon as we booked it switched to non-refundable. We just wanted to switch the date and they would not allow is to do so without us paying the full price of the previous booking. I would never recommend this company. TRASH!

Livid with the experience I received

Listen to customers when they have a legitimate complaint

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What it's like to work at Reservations.com

  • Reservations.com employees generally work 8.4 hrs a day
  • Employees at Reservations.com report the work pace is comfortably fast
  • On a typical day, employees at Reservations.com have 0 meetings
  • 91% of Reservations.com employees look forward to interacting with their team every day
  • Reservations.com employees most often take 0-10 paid vacation and sick days each year
  • 83% of Reservations.com employees report they are happy with their work life balance
  • Reservations.com employees typically get valuable feedback on how to improve at work Every Week
  • 100% of Reservations.com employees call their work environment positive

Q&A With Reservations.com Employees

Asked to all employees at Reservations.com

  • Very much so. There should be more

  • Yes

  • sure

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Asked to all employees at Reservations.com

  • Top Employee Response

    business casual

  • causal is fine

  • Business Casual

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Asked to all employees at Reservations.com

  • You have 4 days to work from home every 6 months.

  • 8 Days a year

  • enjoyable, works great for emergencies

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Asked to all employees at Reservations.com

  • Morale is in a good place.

  • It's currently very low. They're making a bunch of changes, after having us fill these out, that's making it not as enjoyable to work here.

  • Its good. Teams get along and work together very well. There is always a negative person at every office and this one isnt any different. No one feeds into them here.

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Asked to all employees at Reservations.com

  • Yes

  • Yes

  • The managers are always available via e-mail or phone. The company has a true open door policy.

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Asked to all employees at Reservations.com

  • Working with my team.

  • Weekends off

  • very excited

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Asked to all employees at Reservations.com

  • very laid back, and personable

  • upbeat

  • the company dress code is Business Casual. We are a close Knit team that depends on teamwork on a day to day operations to complete our daily goals and tasks. It is a very friendly environment. We try to make everyone feel welcome.

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Asked to all employees at Reservations.com

  • off some holidays. We should really have a travel discount incentive. We are a travel company that doesn't travel.

  • The ability to conform to scheduling when needed, listen to reasonable complaints from employees

  • We do get access to gym membership, office snacks, and lots of coffee!

View Response & Answer »

Asked to all employees at Reservations.com

  • About 1 hour

  • 30 mins to a hour

  • Interviews can be 30 minutes or two hours. It depends on the role and how many different departments you will interact with. This will gauge the length of the interview. Because depending on the role you may interview with as many as 4 managers. It really depends on the role and what you are expected to know and which team members you will interact with on a daily basis.

View Response & Answer »

Asked to all employees at Reservations.com

  • Met with Manoj, heard back very soon after.

  • Management, and about two days.

  • The senior management team.

View Response & Answer »

Asked to all employees at Reservations.com

  • Much more easier compared to other places that bombard you with behavioral questions that does nothing nor help with decision making for a career.

  • The same. You should always be prepared to answer questions in regards to how your resume meets and matches the job description that was posted. Be clear and to the point in your answers. Don't drag out your replies. When replying to a question state yes I have done that task and how and when you have done it and for what length of time. Have specifics don't generalize.

  • Very similar

View Response & Answer »

Asked to all employees at Reservations.com

  • Very flexible.

  • Very. They know things come up.

  • very flexible

View Response & Answer »

Asked to all employees at Reservations.com

  • Background check

  • Background check but not drug test.

  • no

View Response & Answer »

Asked to all employees at Reservations.com

  • By answering the questions professionally.

  • Be positive and upbeat

  • Practice and summarize your past skills and verify and give details on software and programs you have worked on, in and with.

View Response & Answer »

Asked to all employees at Reservations.com

  • Changes must be made but has huge potential to exceed!

  • SKY IS THE LIMIT!!!!!!!!!!!!!!!!

  • Reservations.com has a very strong future in the hospitality industry.

View Response & Answer »

Asked to all employees at Reservations.com

  • I feel excited to come in and get the job done.

  • excited

  • I enjoy working at REservations.com it is very challenging.

View Response & Answer »

Asked to all employees at Reservations.com

  • With having more training and guidance/direction given. Being able to have structure to know when things are going to be changed that impact day to day activities and not be reactive to problems but have clear set plans on how to deal with issues that may arise.

  • better benefits more vacation, personal and sick days

View Response & Answer »

Asked to all employees at Reservations.com

  • Sales is growing the fastest, most difficult is customer service

  • The whole company is growing the fast. I don't see any real difficulties at the moment

View Response & Answer »

Asked to the Customer Support Department at Reservations.com

  • Someone who is a team player, understanding and professional.

  • Our customer service team is very close knit they all get a long and work well together. They also work very hard to get as many of their tickets done accurately as possible each day. Our customer service team focus on accuracy and being honest and clear to the customers as possible.

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Asked to all employees at Reservations.com

  • A feeling of having to work on days off

  • Very good on work life balance.

View Response & Answer »

Asked to all employees at Reservations.com

  • That structure would be developed over time.

  • None.

View Response & Answer »

Asked to all employees at Reservations.com

  • Being able to have a challenge daily

  • working with my team

View Response & Answer »

Asked to the Customer Support Department at Reservations.com

  • Very open with eachother outgoing and hard working.

  • Customer support team is awesome and professional.

View Response & Answer »

Asked to all employees at Reservations.com

  • Very diverse

  • Diversity is good.

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Asked to all employees at Reservations.com

  • Small and compact.

  • small and comfortable

View Response & Answer »

Curious about what work's like at Reservations.com?

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Should I work at Reservations.com?

64% of Reservations.com employees would encourage their friends to become coworkers, whereas 22% are neutral and 14% would not recommend working at Reservations.com to their friends.

50
eNPS Score
64%Promoters
22%Passive
14%Detractors

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