Reverb FAQs

When you're buying an item on Reverb, you're buying that item from an individual seller who has listed their item for sale on our site. While Reverb works diligently to review the integrity and quality of the listings on our platform, Reverb is not the seller. This means that it's essential to ask good questions and review all the details of the item in terms of shipping, form of payment and condition of the instrument before making your purchase.

Never fear! If something goes wrong with your order, Reverb can step in to resolve any issues that may arise tomake things right. We take good care of our customers, and always do our best to ensure both buyer and seller walk away happy. Once you're ready to buy an item, just click the "Add to Cart" or "Make an Offer" button to get started!

You can reset your Reverb password by entering your email address on this page. If you are logged into your account and wish to change your password, you may do this from your Settings page.

If you're still having trouble resetting your password, please contact us here and we'll be happy to help.

Note that passwords cannot be manually reset for security reasons.

Additionally, your Reverb.com and Reverb LP login credentials will be the same. You can follow the same steps to reset your Reverb LP password.For Reverb LP account specific questions, you can contact us here.

While there is no official way to pay using two cards on the site, we do understand that not all purchases can always be made with one card. By utilizing our Reverb Bucks, we have provided our buyers the ability to split payments on Reverb Payments orders.

Below is a step-by-step guide on how to make this happen:

1. Purchase a Reverb Gift Card with credit card A

2. Redeem those Reverb Bucks to your Reverb account

3. Checkout using Reverb Payments

4. Your Reverb Bucks will automatically be applied to your purchase

5. Use credit card B to pay for the balance not covered by the Reverb Bucks

Please keep in mind, the Reverb Bucks will not be able to be combined or used with PayPal or Affirm purchases, so they will need to be used with another valid credit/debit card to complete the purchase through Reverb Payments.

Why am I seeing state sales tax on my Reverb Order?

This is not something Reverb put in place independently, all online marketplaces are required to follow these laws. For applicable orders with a shipping destination in the states listed below, there will be an estimated tax upon checkout in the shopping cart.

Reverb will calculate, collect, and remit sales tax for orders shipped to customers in the following state(s):

State

Date

Alabama*

Live

Arizona

Live

Arkansas

Live

California

Live

Colorado

Live

Connecticut

Live

Hawaii

Live

Idaho

Live

Illinois

Live

Indiana

Live

Iowa

Live

Kentucky

Live

Maine

Live

Maryland

Live

Massachusetts

Live

Michigan

Live

Minnesota

Live

Nebraska

Live

Nevada

Live

New Jersey

Live

New Mexico

Live

New York

Live

North Carolina

Live

North Dakota

Live

Ohio

Live

Oklahoma

Live

Pennsylvania

Live

Rhode Island

Live

South Carolina

Live

South Dakota

Live

Tennessee

Live

Texas

Live

Utah

Live

Vermont

Live

Virginia

Live

Washington

Live

Washington DC

Live

West Virginia

Live

Wisconsin

Live

Wyoming

Live

I live in one of these states. Why am I seeing taxes?

More states have passed similar laws, and we will be updating our platform to handle those states in the future. We’ll let you know when states are added.

Prior to the Supreme Court South Dakota v. Wayfair decision in 2018, it was unconstitutional for states to charge sales tax against individuals or companies who didn’t have a physical presence or location in the state. In Wayfair, the Supreme Court replaced the “physical presence” requirement with an “economic presence” requirement.

How does that matter for marketplaces?

One way “economic presence” is created in a state is when selling through a digital marketplace like Reverb, eBay, Etsy, Amazon, etc. (“Marketplace States”).

That means when someone who lives in a state with a marketplace tax law makes a purchase on a marketplace like Reverb, tax must be paid on that sale.

Why are states changing their laws?

With the change in federal precedent, states are hoping to bring in more revenue through taxes on their residents’ online purchases. Marketplaces are just one way they can do this.

I want to sell on Reverb. How do marketplace and other tax laws impact me?

Check out our article made to help sellers with the changes.

If you are tax exempt as a buyer relating to the Wayfair changes you can email [email protected]. Attach your 501(c)(3) letter or reseller certificate to the email and we will get this setup for you!

*Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010560295

So you've taken some great photos, written an epic description and are just about ready to hit "submit" on your new Reverb listing. But what's this? You don't know what to choose where it sayscondition.

Fear not. Reverb has eight different designations to describe condition, from Brand New on the top all the way down to Non-functioning. Think of it as a 1 to 9 scale. We've put together some general guidelines to explain what each condition means and to help you find the right category for your gear.

shop Parts to help you fix it!

Brand New:

Brand New condition is for products listed by authorized dealers that are in the same flawless condition as they were when they left the factory floor, and are covered under the manufacturer’s original limited warranty.

If you are not an authorized dealer, you cannot list brand new unless you handmade the item yourself. If you are reselling a piece of gear that you bought brand new from a retailereven if it has never been usedit automatically falls under the Mint condition since it may no longer be covered by the manufacturer’s original warranty.

B-Stock:

B-Stock refers to items that were opened and returned, have a cosmetic blemish or imperfection (like a ding in the tolex of an amp or a scratch on the face of an effects pedal), or were used as demo units in a shop. These products are tested to manufacturer's specs and are guaranteed to function perfectly. Many B-Stock items come with a limited manufacturer’s warranty and ship direct from a brand or distributor who sells on Reverb.

Synonyms: Like New, Open Box, Closeout, Customer Return, Blemished, Resealed

Mint

For something to truly be mint, it needs to be just shy of Brand New. Mint items should include the original packaging in most cases. If there's any sort of imperfection, the item should be listed in Excellent condition at best.

Excellent

When something's been used a bit but is still close to new, you can file it under Excellent. For modern gear, Excellent items are almost entirely free of blemishes and other visual defects and have been played or used with the utmost care. For vintage items, there may be some marks here and there, but the item is still in the top echelon when compared to similar examples. All Excellent items should be 100\% functional in every way.

Very Good

Very Good describes items with more cosmetic imperfections than Excellent but is still in great condition overall. With a Very Good guitar, for example, you might find some scratches, buckle rash, or other minor blemishes but nothing that affects the playability or function of the instrument.

Good

Good condition includes items that are in fine working order but have some visual imperfections here and there. A pedal with scratches and dents on its chassis, a guitar with some cracks in the binding, or maybe an old snare drum with some corrosion on the lugs could all be classified as Good. All of these items work just fine but have enough visual imperfections to only be in the middle of the scale.

Fair

This would be where the various nicks and blemishes start to actually impact the function of the item. Fair items mostly work fine but maybe have some minor functional issues. Say you've got an old archtop that's totally playable but has some neck warping that render some dead spots on the upper registers. This could be considered Fair.

Poor

Poor condition items have definite functional problems that will usually require some sort of repair. Perhaps this is an old acoustic guitar where the action is so high, it's practically unplayable. Maybe it's a keyboard where some of the keys just don't work. It could be an amp that powers on, but doesn't generate any real volume.

Non-functioning

This would be for instruments and other gear that simply do not work. It could be a guitar with an entirely broken neck, or maybe a mixing board that won't power up. Keep in mind, there are still plenty of buyers out there who are in the market for project guitars and other fixer-upper items.

If you're one of those buyers, check out our Project Gear Handpicked Collection. Once you pick your project,

Other Condition Considerations

Condition and the factors that determine it are, of course, contingent on the type of gear you're talking about. A few dings on the face of a distortion pedal may not make a huge difference to anyone, but a few dings on the face of a hand-crafted classical guitar can drastically impact its desirability. Age is also a major consideration. A 70-year-old mandolin can't be held to the same standard as one that was made this year. It's important to keep in mind that it's all relative.

And of course, if there's any uncertainty, you can always take more pictures and write more detailed descriptions to cover your bases.

First off - Thanks for deciding to sell your gear on Reverb! We're excited to have you on board.

This article will teach you the basics of making a Reverb listing. For more advanced tips and tricks, check out our Seller Hub.

The first thing you should do is choose where you'd like to be paid, and what your return policy will be. You can edit both of these preferences on your Shop Policies page here.

With our Reverb Payments system, you have the option to get paid to a bank account or to Reverb Bucks that you can use on the site for future purchasing, or to transfer out to a bank account if you prefer.

Once you've set up your Payment and Return Policies, go ahead and click the orange "Sell" button in the upper right hand corner of the site:

here

From there, you'll simply need to fill out a single-page listing form to get your item up on Reverb and sold quickly. In this field, you'll fill out some basic information about your gear such as make, model, year, etc. Go ahead and fill out this form to the best of your abilities:

You can try out our new sell form out by entering in the item you are searching for under "What Would you Like to Sell?" or you can selectStart a listing from scratch if you prefer.

After that, if you haven't done so already, go ahead and snap some photos of your gear. Be sure to take detailed photos with good light in order to expose any blemishes or scratches that the gear may have so your buyer knows exactly what they'll be receiving. Here are some great tips for taking pro photos with your smartphone. You'll simply drag and drop those photos into this box to upload them. Each listing is allowed up to 25 photos:

Next, you'll be asked to write a description of your item. Be as thorough as possible, and again, make sure you disclose any blemishes or quirks about your item that may effect the value or usability of the gear in order to avoid any complications after your buyer receives it. Be funny, be original, be quirky, be you! Part of what makes Reverb special is our community full of awesome, unique users. If you copy and paste any technical specs of the item from a manufacturer, it would be appreciated if you'd credit the source:

Next comes the "How Will You Ship It?" section. This is where you, the seller, will dictate how much you'll charge for shipping to whichever countries you choose to ship to. Not sure what to charge? Click the blue "Shipping Estimator" button in the bottom of this box to find out. The "Everywhere Else" selection will allow you to set a blanket shipping cost to every other country aside from the one you're located in:

Once you've done all this, click "Save & Review Listing" at the bottom of the page. This will save your listing in "Draft" mode, allowing you to preview it and make any necessary tweaks before publishing it. If everything looks in order, just click "publish" to set your listing live!

Once your listing is live, keep an eye on your email inbox for updates on messages, offers, and purchases from other Reverb users.

Happy Selling!

To learn more about listing items on Reverb LP, you can head.

Just like negotiating with someone at a real marketplace, you can make an offer to a seller if you want to try to get the item at a lower price than it's listed for. If the "Make an Offer" button is not available on a listing, that means the seller has not opened it up for offers.

How to Make an Offer:

1. Select the "Make an Offer" button on the listing

2. Select your "Shipping to" location to ensure shipping rates are accurate

3. Enter your offer amount

4. Include a message to the seller if you would like

5. Click "I agree to pay if my offer is accepted"

6. Select "Submit Offer"

Please note that even if you have a pending offer with a seller, other Reverb users can still make offers at the same time or purchase it at any time for the full listing price.

What Happens After an Offer is Submitted?

Sellers have 24 hours to accept, decline or counter the offer. If the 24 hours pass without the seller responding, the offer will expire.

Are You Required to Make a Purchase if Your Offer is Accepted?

Yes, once your offer is accepted, or you accept a seller's counteroffer, the listing will be considered purchased to you. You will get an email notification as well as an "Unpaid Order" notification in the upper right-hand corner of Reverb and the item will be placed in your shopping cart to submit payment.

Once the offer is accepted, we allow buyers 72 hours to submit payment. It is important to message the seller with any delays on payment.

What Happens If You Don't Pay for Your Accepted Offer?

Abandoning orders after your offer is accepted creates extremely frustrating experiences for sellers, so Reverb frowns upon it strongly. Buyers with multiple abandoned orders are subject to account suspension. Please only make an offer on an item you intend on following through with your purchase.

Can an Offer be Cancelled?

If you made an offer in error, the best thing to do is select the "Message Seller" button on the listing to provide the seller with some insight and ask that they no longer consider the offer.

Once an offer is submitted, there is no way to cancel or retract it. Prior to making an offer, it's always best to review the listing and Shop Policies thoroughly to make sure you're ready to purchase.

Offers on the Reverb App:

You can complete the full Offer process on the most current version of the Reverb App on both Android and iOS. This should mirror the web experience above.

Helpful Links:

Your Active Offers

Your Accepted Offers

Your Declined Offers

Your Expired Offers

You are able to message sellers via the pages above to re-negotiate or get back in touch

Great listings from musicians all over the globe are what makes Reverb the best marketplace for gear. To keep searching, selling, learning, and buying on Reverb an amazing experience for musicians for all kinds, we enforce the following guidelines. Many of the following issues may result in listing suspension, and repeated issues may result in account suspension. Make sure to check out these potential issues before listing on Reverb, and if you're looking for more information check out in-depth articles on the various types of issues (Images, Data / Text, Items, and Actions) via the links below.

Image Issues

Group Photo: Photos including multiple pieces of gear will get automatically rejected from our ad services.

Blurry Photos: The photos provided on the listing appear to be low-resolution and look blurry.

Boxed or Packaged Images: The listing image(s) are only of the boxed item, unopened.

Image Collage: The image(s) are collaged together.

Incorrect Images: The listing images do not match what is listed for sale.

Non-Original Images: The listing contains photos not taken by the seller.

Partial Item Photos: The listing images do not show the entire piece of gear.

People or Pets in Photos: The listing images contain distracting cameos.

Photo Quality: The listing contains poor-quality photos.

Placeholder Images: The listing images are placeholders, irrelevant to the gear.

Screenshots: The listing images are screenshots, not the original photo files.

Stock Images:The listing images are stock, not original images taken by the seller.

Text or Graphics on Images: The listing contains photos with added text, borders, logos or other alterations.

Explicit / Offensive Imagery: The listing contains hateful or offensive imagery.

Data / Text Issues

Incomplete Description: Full description is missing for the listing.

Contact Information Present: The listing contains personal contact information.

Incorrect Category: The gear is listed in the wrong product category.

Incorrect Condition (Not New): The item listed is incorrectly advertised as being in ‘Brand New’ condition.

Offsite Language: The listing contains language encouraging communication outside of Reverb.

Trade Language: The listing contains language regarding possible trades for gear.

Trademark Language: The content of the listing contains trademarked words or phrases.

Unauthorized New Gibson: Gibson only authorizes limited dealers to sell Brand New on our platform.

Unrelated / Unnecessary Keywords: The listing contains irrelevant brand names, words or phrases.

Unauthorized Brand New Condition: The listing is not eligible for use of the ‘Brand New’ condition.

Inappropriate Language: The content of the listing contains offensive language.

Multiple Product Options: The listing contains multiple product options (finishes, configurations, sizes, etc).

Multiple Products: The listing is a consolidation of multiple products for sale.

Open-Source Component Builds: The listing Make is not "DIY" and the title and/or description do not make it clear that this is a homebuilt item using open-source components/code.

Prohibited Items and Actions

Trademark Infringement: The listing contains reproductions of trademarked material.

Unusual / Incorrect Pricing: The listing price is appears higher than expected.

Duplicate: There’s already a live listing in your shop for this item.

General Consumer Electronics: The listing is an item that, while usable in a musical context, is not gear.

Not Gear: The listed item for sale is not relevant to musical gear.

Recorded Music: The listing is vinyl, CDs, tapes, recorded tape reels, etc. Sell on LP!

Services: The listing is for a service, such as modification or lessons.

Trademark Infringing Item: The design and specifications of this item appear to violate one or more trademarks.

Unauthorized Software: The listing is for the sale of a download, license transfer or boxed software.

Want Ad: The listing is a want ad only, not selling any pieces of gear.

Drop Shipping: We do not permit the use of drop shipping. Please limit your listings to things you have in stock and can ship in a timely manner.

More information on prohibited items can be found here.

We'd be sad to see you go! If you've had a poor experience on Reverb for some reason, please don't hesitate to reach out to us so we can do everything possible make sure things get straightened out.

All account deletions will need to be conducted manually by the Reverb staff, and requests should be submitted here.

Reverb sellers have the ability to cancel their sales. If you bought something on Reverb and wish to cancel the order, you will need to contact the seller of your order.

If for any reason you are unable to fulfill an order, we advise that you message the buyer via the order messages before cancelling the order. If the buyer already submitted payment, you must issue the buyer a full refund.

How to cancel a Reverb order

Head to your Orders page

View your Unpaid Orders

Select "Cancel Order"

Select the Reason for Cancellation from the drop-down menu

You can select "Relist item for sale" if you want it back up on the site

Select "Cancel Order"

This should then show as a cancelled order. Ensure the buyer is notified and you are all set.

Reverb allows buyers 72 hours to submit payment on accepted offers. We ask that you honor that timeline before cancelling

How to cancel an order on the Reverb App

This function is not currently available on the Reverb App. Our team is actively working on implementing this for both Android and iOS. In the meantime, you can head to your mobile browser on your smartphone or tablet to complete an order cancellation with the steps above.

I purchased an item and I want to cancel it

If you bought something on Reverb and are needing to cancel the order, make sure to contact the seller. This should be done first before contacting Reverb Support.

Make sure to review the seller's shop policies on the item and get in touch with the seller before shipping something back for a return.

Sometimes, package carriers may determine that the entered weight and dimensions for a shipping label created on Reverb may have a variance from what they've received and will update the weight and dimensions accordingly.

If there is a difference, any additional charges or credits go back to the shipper. When this happens, Reverb will apply any additional label costs to your monthly Reverb statement.

1. Why did Reverb bill this? How does Reverb know this was accurate?

2. How can I help avoid this in the future?

3. How was the dimensional weight incorrect? I used a shipping/packing service by the shipping carrier.

4. Example Overage Scenario

Why did Reverb bill this? How does Reverb know this was accurate?

Shipping Providersaudit the weight and dimensions of each shipment against what was originally entered.They use the greater of the actual weight of a package or the dimensional weight, a calculation based on the size of the package. Depending on the entered and audited dimensions either could have been used for the quoted rate and final rate.For more information please see this explanation from UPS.

The only data Reverb has in these situations is what is provided as the audited weight or dimensions from the carrier and the resulting charges. Unfortunately, we are not able to dispute the charges or request additional information.Since UPS and Fedex are able to audit packages in this way, their scales and measuring devices are federally regulated and are themselves audited to ensure accuracy.

While these situations are quite rare, we do make it a point to make sure that any affected orders are noted accordingly on your statement. When purchasing a shipping label, Reverb always suggests that our sellers use tools such as scales and tape measures to ensure that the provided dimensions are accurate.

How can I help avoid this in the future?

Be sure to measure the final shipping box’s external dimensions and do not use the internal box dimensions that are often printed on the bottom of many shipping grade boxes. UPS and Fedex round up to the nearest inch, so if one of your external box dimension is 22 1/4 inches, then round it up to 23 inches to avoid additional charges.

We also suggest checking out our Reverb Shipping Guide for more information when shipping out any gear you may have recently sold!

How was the dimensional weight incorrect? I used a shipping/packing service by the shipping carrier.

Many of our sellers like to use UPS and Fedex shipping centers for packaging services. If one of these locations are building custom boxes or packaging for your item, be sure to double check the final weight and dimensions of the box before generating a shipping label. Custom built boxes are more likely to receive an audit, so dimensional accuracy is highly important in these situations.

In addition to custom built boxes, non rectangular or triangular boxes are also prime candidates for audit. If you are unsure on the exact measurement of one of these kinds of boxes, then imagine the package as a rectangular box, and be sure to use the greatest dimensions measurable for length, width, and height to avoid any additional charges

Example Overage Scenario:

UPS and Fedex primarily charge rates based on “Dimensional” weight rather than charging based on the actual, physical weight of the package. Example:

You have a box with dimensions of 18x18x18 and an actual weight of 10lbs - this may have a dimensional weight of 30lbs due to the amount of space it takes up on the truck or plane.

If UPS were to audit this package and determine that the box is in fact 19x19x19 that could increase the dimensional weight to 40lbs and would incur an additional shipping charge.

In this case, the audited weight of the box would be reported as 40lbs even if the box’s actual weight is still only 10lbs.

02/04/20:

Due to a system error between 10:30am CST and 11:00am CST today 2/4, we mistakenly re-sent some users an email pertaining to an old order. Please disregard that email.

The error has been fixed. We apologize for any inconvenience or confusion this may have caused.

When you sell an item via Reverb Payments, you can choose to get paid via direct deposit to a bank account or to Reverb Bucks, which saves you money on buying gear on Reverb.com

1. Activate Reverb Payments

2. Enter Your Tracking Information

3. How Long Does it Take to Receive my Payout?

4. First Reverb Payments Sale

5. After Your First Reverb Payments Sale

6. I am still not seeing my Payout. What are the next steps?

Activate Reverb Payments:

1. Head to your Shop Settings Page

2. Click on Policies

3. Decide where your earnings should go. You can selectReverb Bucks orAutomatically send to a Bank Account

4. Enter your bank account information, then selectSave Changes

5. Ensure you have a billing card on file

Learn more about Reverb Payments

Enter your tracking information:

1. Head to your Orders page

2. Click onAdd Tracking InfoorGet Shipping Label(tracking is automatically applied when Reverb Shipping Labels are purchased)

3. Select the Shipping Provider and enter the Tracking Number

4. ClickAdd Tracking

How Long Does it Take to Receive my Payout?

Depending on your specific bank, payouts may take 1-3 business days to appear in your bank account after initiated by Reverb.

If a deposit falls on a weekend or holiday, the payout should be sent on the next business day.

First Reverb Payments Sale:

You will receive a notification of your first payout being approved within 1-2 business days following the delivery of the item according to the tracking information you've provided to Reverb. Following that, it may take your bank 1-3 business days to process that deposit.

After your First Reverb Payments Sale:

After your first sale, your payouts will be initiated once tracking is entered and the item is "in transit"via the shipping carrier.

Payout times may vary based on existing feedback ratings, sales volume, Preferred Seller status, price of the item, and shipping destination.

I am still not seeing my Payout. What are the next steps?

1. Head to your Shop Policies page to ensure you entered the correct bank information and are checking the correct account (or your Reverb Bucks earnings ).

2. Ensure that you uploaded the correct tracking number on your Orders page.

3. Review our Reverb Payments payout timeline to ensure your order meets the payout criteria.

4.Bank info incorrect? Don't sweat it! Just go ahead and add the correct bank info on your Shop Policiespage, then contact us once you're ready to have this payout resubmitted. Keep in mind that bounced payouts can take up to 7 days to return to us.

If you are trying to get in contact with the seller of your Reverb purchase, you can do that directly via the Reverb platform and our message system.

1. Head to your Purchases page

2. Locate the specific order and click on the Message Seller button

3. Type in your message and submit

If at any point you wish to keep the communication going or any further questions come up, you can head to your Messages page to reach back out.

For more information on messages, you can check out the Help Center articles below:

How Do I Contact the Buyer of my Reverb Order?

How Do Offers Work on Reverb?

Did you purchase an item on Reverb? Share your experience with the seller! To leave feedback for a seller, head to your Purchases and select 'More Order Actions'

After selecting 'More Order Actions', the option to leave feedback will become readily available:

The ability to leave feedback goes away after 45 days. Be sure to leave feedback soon after the transaction has been completed!

Payouts can take 1-3 business days to appear in your bank account after initiated by Reverb.

If a payout is approved on a weekend or holiday, the payout should be sent to your bank account on the next business day.

In the rare event you have issues with another user on the platform, we absolutely want to hear from you so we can review their account and make sure everyone is having a great Reverb experience. We do take these situations very seriously and will assist with blocking communication and addressing accounts if needed.

If you'd like to report a Reverb.com or Reverb LP user, please contact us here.

If you are tax exempt as a buyer relating to the Wayfair changes you can email [email protected]. Attach your 501(c)(3) letter or reseller certificate to the email and we will get this set up for you!

Please note that your exemption status cannot be retroactively applied to orders which have already been paid for. If you need to be refunded tax on a previous order, you will need to request a full refund from the seller. If they agree to the refund, we can create a new order for you (preserving your original negotiation, if applicable) with the tax removed. Please make sure you receive confirmation from Reverb Support that this has been completed before resubmitting payment.

For more information on how state tax applies to Reverb orders, please check this article out.

Reverb requires that all shipments are made and tracking information on orders is updated within 3 business days of receiving payment.

You can upload your tracking information or purchase a Reverb shipping label by clicking on your "Awaiting Shipment" notification, or heading to this page and clicking "Shipping". A valid tracking number is required for every order on Reverb.

For more info, including how to buy a Reverb Shipping Label, see this article.

When logged into your Reverb account, simply head to this page.

Follow the on-screen instructions to have a call or text sent to your phone with a code that you can enter on the following screen.

If you're having any trouble with this or you're unable to complete the process, don't hesitate to submit a Help Request.

For all sales on the site,Reverb charges a selling fee of 3.5\% of the total sale amount (including shipping) after your item has sold. The minimum fee is $0.50 and the maximum fee is $350. For example, if you sell a $15,000 guitar, we limit your transaction fee to only $350.

As a Reverb Preferred Seller, you will have the lowest processing fee available, at 2.5\% plus $.25 per transaction. Between the selling and processing fees, this means the total fees as a Preferred Seller are 6\% + $.25 per transaction.

Both fees will be taken out of your total payout for the sale, along with the cost of any shipping labels you choose to purchase.

You can apply to be a Reverb Preferred Seller here.

1. Reverb Selling Fee

2. Payment Processing Fee

3. Additional Fees

4. When do I pay the fees?

There are two main fees associated with every Reverb transaction:

1. Reverb 3.5\% Selling Fee

There is a 3.5\% selling fee for every item sold on Reverb. There are no fees for creating a new listing or removing a listing if it has not sold. This fee is assessed off of the total sale amount (including shipping)

Reverb's maximum fees are as follows:

Currency

Maximum Sale Amount

Maximum Fee Charged

USD

$10,000

$350usd

CAD

$15,000

$525cad

EUR

10,000

350

GBP

10,000

350

2. Payment Processing Fee

Regardless of the buyer's payment method used to purchase, all transactions will incur this payment processing fee. This fee is assessed off of the entire transaction total.

Additional fees may include:

1. Bump Fees

2. Reverb Shipping Label Fees

When do I pay the fees?

With Reverb Payments, the above fees are all deducted directly from the payout - eliminating month-end charges and streamlining your billing process. If for some reason these fees cannot be deducted from your payout, they are added to your month-end bill.

You can always check the Earnings Tab in your Reverb account for a breakdown of exactly what was withheld from each of your payouts and why.

*Additional Reverb Shipping Labels are always billed to your statement.

Note:International transactions may incur an additional 1\% cross-border processing fee:

Transactions within the European Economic Area (EEA) are considered domestic and will not incur a cross-border fee.

**PayPal charges up to 4.4\% for international transactions.

If you choose to list your item in a different currency than you receive your Reverb Payments payout, a 2.5\% currency conversion fee will be assessed on the subtotal of your payout, after your regular payment processing fees.

There are two ways to Bump your item.

First, you can bump your item directly from your listing. To do this, you’ll use the Bump slider at the top of your listing page. Simply select the percentage of your item’s price that you’re willing to spend in order to promote your listing and get it sold more quickly:

this page

You can also select your preferred Bump percentage from your Listings Page. To do this, click “Bump” next to the item you’d like to add exposure to and select your preferred Bump percentage from the following drop-down menu:

As always, you’re only charged if and when your item sells, and you can un-bump your listing at any time.

For more info on Bump, including how and where Reverb gives your listing more exposure, check out .

All purchases on the site are backed by our Reverb Buyer Protection. If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers.

If anything arrives damaged or not as described, you should follow the steps below:

Gather documentation (e.g. photos, video) of any issues once they are encountered and message the seller on Reverb with that information

If the item arrived damaged, hold on to any packaging materials and the box it arrived in

Do not attempt to make any further modifications

Request a refund on the order

Allow the seller 24-48 hours to respond to this request

Once approved, ship the item back to the seller (unless a partial refund or other arrangements were discussed)

Once the item is back in the seller's possession, your refund should be initiated in 48 hours

If the seller remains unresponsive to your messages and refund requests after 48 hours, you can open up a support ticket with our Customer Engagement team to step in and assist!

Anything outside of that 7-day window, or a situation that is not damaged/not as described, we would then honor the seller's individual shoppolicies. It is always a good idea to check out the Shop Policies tab on any listing to see the seller's individual policies.

Did you purchase an item and it didn't ship out?

Reverb allows sellers 3 business days to get items shipped out and provide tracking numbers. If it is past the 3 business days, we would recommend contacting the seller for a status update. In the event the seller remains unresponsive, you can open a support ticket with our Customer Engagement team to assist.

For more information on refunds and returns, you can check out the Help Center articles below:

Refunds & Returns for Buyers

How Can I Request a Refund or Return?

How Long Will My Refund Take to Process?

What's Reverb's Return Policy?

How to Cancel a Sale

Refunds & Returns for Sellers

To search a specific shop on Reverb, you can head to ourShop on Reverbpage located here and conduct a search for the Reverb Shop you are looking for.

This feature is not yet available on the Reverb App but is available via your mobile web browser.

Once your payout is marked as Approved, there is no further action needed on your end as a seller. Reverb will simply be sending your funds in our next batch of payouts.

You will receive a final email confirmation once the funds have been dispersed to your bank account on file. From there, it will take 1-3 business days for the funds to appear in your account.

Please note, we are unable to issue payouts on weekends or bank holidays. You should receive the email notification that the funds have been released to your bank at the end of the next business day.

To establish your tax policy:

Navigate to your shop’s tax policy section.

Enter the proper Tax Rates to the corresponding States

If you need to apply the tax to shipping, select that box

Click "Add tax policy" and you're done!

You can read here about Sales Tax Information on Reverb. We have provided a link at the bottom of the page to our partner which can help you determine if you meet the required remote seller thresholds.

Each seller should research their local laws about collecting and remitting taxes for their online sales channels. Reverb can’t provide specific advice regarding setting your tax rates. Tax rules & regulations can vary based on your specific location. If you're uncertain how to charge tax, we encourage you to consult an accountant or other experts in your area.

Need information on collecting VAT? Check out our Help Center article here.

The 1099-K form from Reverb reports the unadjusted gross sales you received through Reverb Payments during the last calendar year.Thisexcludes onlyMarketplace Facilitator Taxes remitted by Reverb. Any Reverb fees and any refunded orders do not reduce your total sales for the year.

It is always recommended to work with a tax professional for accuracy on tax reporting.

To access your Reverb Statements, you can follow the steps below:

Head to your My Bill page

Under My BillsSelectExport for each billing period of the calendar year

Reverb requires that all items are shipped out within 3 days of the payment clearing.

If you are unsure of how to pack or ship your item, we have detailed shipping guides here thatexplain best practices when packing and shipping guitars, drum sets, keyboards, amps, pro audio gear, and more.

Once you have your item securely packed up, there are two routes you can take to get the item shipped:

Purchase a Reverb discounted shipping label

Shipping through the carrier of your choice

Does Reverb Offer Shipping Labels?

We offer discounted labels through USPS, UPS, and FedEx. We also offer discounted international labels via USPS, UPS, and DHL.At the moment, our shipping labels are only available to sellers in the U.S.

Signature Requirement is required on all labels with Reverb Safe Shipping on orders above $100.

Reverb Safe Shipping is required when purchasing a Reverb Shipping Label for items with a sale price between $1,500 USD and $10,000 USD. Neither Reverb Safe Shipping nor Reverb Shipping Labels are available for items with a sale price of $10,000 or more.The maximum declared value for an international shipment is $2,500.

How Do I Buy a Reverb Shipping Label?

Locate the order on your Orders page here.

Select the green Get Shipping Labelbutton.

Enter the weight and dimensions of the package.

Select to include a signature requirement and Reverb Safe Shipping.

ClickReview Rates.

Select the shipping method of your choice.

Once you make your choice, tracking will automatically be added to the order and sent to the buyer.

Using a Non-Reverb Shipping Label

Locate the order on your orders page here.

Find the order that needs to be shipped, and select Add Tracking Info.

Select the carrier that was used, and enter the tracking number in the specified field.

The tracking info will then be uploaded to the order and shared with the buyer. This will also mark the order as shipped.

How Do I Know How Much to Charge For Shipping?

You can utilize our Reverb Shipping Label Estimators below to get an idea of how much shipping will cost. Please remember, these are only estimates for a cost of a shipping label purchased from Reverb. They do not include the cost of packaging, packing services, Reverb Safe Shipping, or Signature Required.

Reverb Shipping Label Estimator

Reverb International Shipping Label Estimator

Reverb App Instructions:

You can purchase a Reverb Shipping Label and manually add tracking information on an order through the most current versions of the iOS and Android apps. When using the Reverb App:

Select “My Reverb” on iOS or the Menu Button on the top left of the screen on Android

Select “Orders”

The rest of the steps will be the same as above!

For more information on shipping & tracking, you can check out our Help Center articles below:

How Do I Pay For a Reverb Shipping Label?

Can I Edit the Tracking Information on My Order?

How Do I Cancel / Void a Reverb Shipping Label?

Reverb knows exactly how frustrating it can be when you buy or sell gear that's clearly been damaged by a shipping carrier. It's even more frustrating and time-consuming to deal with the lengthy and arduous process of filing a damage claim directly with one of those carriers.

That's where Reverb Safe Shippingcomes in. When it comes to gear being damaged in transit, we've seen it all. Luckily, that experience allows Reverb to process damage claims quickly, fairly, and with more of a gear focus than shipping carriers.

When a seller buys a shipping label on Reverb, they can opt to protect the package viaReverb Safe Shipping for a small fraction of the item's value (this varies by category, price, and value). This gives the seller one of our resident musicians to work on their claim in the event of shipping damage. If there is no Reverb Safe Shipping purchased on the label, we can still assist with the process but can't guarantee a claim payout.

Did you ship a package that was damaged during shipment?

Please let us know by filling out this form and we'd be happy to assist.

________

You can read more onReverb Safe Shipping here.

*Please note*:

Reverb does not actively assist with damage claims on packages that were not shipped using a protected Reverb shipping label. We can give you tips and general guidance, but outside of that, there's not much we can do to assist, since carriers will typically only accommodate the shipper of record. Reverb only processes claims in-house for protected shipping labels that were purchased by the seller directly on Reverb. For instructions on how to proceed in these cases, please see this article.

If the item is repairable after shipping damage, Reverb reserves the right to cover the cost of repairs in lieu of a full claim payout to the seller, so the item can be re-sold.

Damage inquiries must be submitted within 7 days of package delivery.

Inquiries for lost packages can not be filed within 15 days of shipment for UPS or within 30 days of shipment for USPS.

Safe Shipping applies only during transit from your premises to the shipping destination. Reimbursement will not be provided when loss or damage is a result of improper, inadequate, or unsafe packaging or wrapping, which shall be determined at Reverb's sole discretion. See the FedEx general packing guidelines, UPS packaging guidelines or USPS preparing packages page for tips on preparing your package for proper shipping.

A flight case or other similar hard case packaging is not sufficient packaging.

The maximum reimbursement will not exceed the value of the item's sale price on Reverb.

Welcome to the Reverb Help Center!

We would recommend that you explore the articles and resources available within our Knowledge Base. Our Help Center addresses most questions that arise on the site, as well as how to best utilize features on the marketplace.

Not quite sure where to look? Try entering some keywords in the search bar.

Questions or problems with your order?

A great first step is contacting the buyer or seller. The majority of order issues are resolved directly between users.

Abandoning orders after your offer is accepted creates extremely frustrating experiences for sellers, so Reverb frowns upon it strongly. Buyers with multiple abandoned orders are subject to account suspension. Please only make an offer on an item you intend on following through with your purchase.

You can learn more about offers here.

Outside of your individual Shop Policies, buyers are protected by our Reverb Buyer Protection on anything that arrives damaged or not as described, if issues are brought to the attention of Reverb or the seller within 7 days of delivery. This also includes orders that were paid by the buyer but not shipped out within our 3 business day time-frame.

We do expect sellers to accept a return for a full refund if the above criteria are met. If your order was not shipped out within 3 business days of the buyer submitting payment and they request a refund, you would need to honor that request.

For more information on refunds and returns, you can check out the Help Center articles below:

Refunds & Returns for Sellers

Refunds & Returns for Buyers

How to Issue a Refund on an Order

Payment Methods Accepted Via Reverb Payments:

Visa

Mastercard

American Express

Discover Card (currently US only)

Apple Pay

Android Pay

PayPal

Reverb Bucks

Affirm Financing - varies by country, see details here.

Regardless of the Buyer's payment method on Reverb Payments, you get paid the same as a seller. We can conveniently pay you via Direct Deposit to a bank account of your choosing, or disperse your payments in the form of Reverb Bucks, which saves you money on buying more gear.

Reverb is an online marketplace consisting of independent sellers who manage their own shops. What this means is that each seller is responsible for their individual shop policies on refunds, returns, and exchanges. These policies will vary from seller to seller, so it is always important to review the listing Shop Policies before reaching out to the seller.

1. What is my protection as a buyer?

2. What are the steps of getting a refund/return started?

3. Who is responsible for return shipping costs?

4. Where can I find a return address?

5. More information

What is my protection as a buyer?

All purchases on the site are backed by our Reverb Buyer Protection. If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers.

Anything outside of that 7-day window, or a situation that is not damaged/not as described, we would then honor the seller's individual shop policies. It is always a good idea to check out the Shop Policies tab on any listing to see the seller's individual policies.

As far as manufacturer warranties, that would be dependent on the sellers and what they are offering with their specific listing.

What are the steps of getting a refund/return started?

Gather documentation (e.g. photos, video) of any issues once they are encountered and message the seller on Reverb with that information

Request a refund on the order

Allow the seller 24-48 hours to respond to this request

Once approved, ship the item back to the seller (unless a partial refund or other arrangements were discussed)

Once the item is back in the seller's possession, your refund should be initiated in 48 hours

If the seller remains unresponsive to your messages and refund requests after 48 hours, you can open up a support ticket with our Customer Engagement team to step in and assist

Who is responsible for return shipping costs?

If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs.

On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label.

In most situations, sellers can purchase return shipping labels directly via Reverb.

Where can I find a return address?

Ultimately, you will want to contact the seller of your item to get their preferred return shipping address. You can message them via your purchases page here.

It is very important to ensure the seller approved your return before shipping the item back.

For more information on refunds and returns, you can check out the Help Center articles below:

How Can I Request a Refund or Return?

How Long Will My Refund Take to Process?

What's Reverb's return policy?

How to Cancel a Sale

Refunds & Returns for Sellers

How Does Reverb Assist with US Tax Collection?

What do sellers need to do?

Additional Information

How Does Reverb Assist with US Tax Calculation?

For all US states that you've set up tax policies in, Reverb will automatically calculate tax rates starting on July 8th, 2019.No action is required on your part as a seller.All states that you currently have tax policies in will automatically switch to Reverb's tax calculation system, which will apply the correct rate at a county level for you.

What do sellers need to do?

After July 8th, if you add additional states in which you collect taxes from your Tax Policy Settings,you'll no longer need to manually enter a tax rate. Simply select states to start collecting in and click "Add Tax Policy".

Additional Information:

To learn more about tax collection threshold for different states, please refer to this state-by-state breakdown of Economic Nexus thresholds provided by our tax partner Avalara.

For tax advice, you should contact a tax professional.

To learn how to setup your Tax Policies, you can refer to our guide here.

To learn about Reverb Sales Tax Information, you can refer to this article here.

Reverb refunds taxes on refunded orders where the taxes were collected & remitted from Marketplace Facilitator States.

For Fully Refunded Orders:

As a buyer, the full tax amount will be refunded back to you.

As a seller, you will only be able to select up to the pre-tax amount to refund on Reverb. When the full pre-tax order total is refunded, Reverb refunds back the taxes charged to the buyer.

For Partially Refunded Orders:

Reverb pro-rates the tax amount on partial refunds. Wewill automatically calculate the appropriate tax amount that needs to be refunded.

As a seller, simply issue the agreed-upon refund amount and the pro-rated tax amount will be refunded to the buyer by Reverb.

For a list of states that Reverb collects & remits taxes on, you can view this article.

Sellers have 24 hours to fulfill a two-day shipping order. This means that we expect the item to start transit within 24 hours of the original payment clearing, and be delivered no later than the end of the third business day. This does not apply to negotiated offers.

If you ordered an item with 2-day shipping and the timeline does not meet the above criteria, you should contact the seller to discuss the following:

A refund of the difference between the seller's2-dayshippingrate and standardshippingrate

It's always best to first reach out to the seller of your item directly to notify them of any shipping delays. If you are having any issues contact the seller, you can submit a Help Request and we'd be happy to assist you.

If an account violates Reverb's policies or terms of use, Reverb may suspend your buying and selling privileges.

Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review.

If your account is Under Review, you are unable to:

Make an offer

Counter an offer

Accept an offer

Check out

Send messages

Purchase Gift Cards

Verify your email

If your account is Under Review, you can continue to:

Pay an unpaid invoice

Create a draft listing

Add something to your cart

Look around the site

Add tracking to an order

Update most of your account policies

Update your password

In order to collect any bump fees, shipping label fees, selling fees, or other Reverb fees that can't be deducted from your payouts, Reverb requires a credit or debit card on file with your account as a seller.

To adjust your billing preferences or change your billing card on file, head to this page in your Reverb account. Your credit card is charged at the end of each month for any outstanding fees.

In addition, we need a valid credit/debit card on file in the event that a refund is issued on an order. As a seller, once a refund is issued, the refund goes as a negative balance on your Reverb account for 14 days and then is billed to this primary billing card. You can get more info on this here.

Locate the order on your Orders page here.

Select the green Get Shipping Labelbutton.

Enter the weight and dimensions of the package.

Select to include a signature requirement and Reverb Safe Shipping.*

ClickReview Rates.

Select the shipping method of your choice.

Once you make your choice, tracking will automatically be added to the order and sent to the buyer.

*Reverb Safe Shipping is required when purchasing a Reverb shipping label for items with a sale price between $1500 USD and $10,000 USD. Neither Safe Shipping nor Reverb Shipping Labels are available for items with a sale price of $10,000 or more. The maximum declared value for an international shipment is $2,500.

For more information on shipping & tracking, you can check out our Help Center articles below:

How Do I Pay For a Reverb Shipping Label?

Can I Edit the Tracking Information on My Order?

How Do I Cancel / Void a Reverb Shipping Label?

Can I Print a Second Shipping Label for My Items/Sale?

Feedback is an important part of the Reverb experience!

To leave feedback for a buyer, head to your Orders page. From there, you'll want to select 'More Order Actions'.

After you select 'More Order Actions', the option to leave feedback will become readily available.

The ability to leave feedback does go away after 45 days, so be sure to note your experience soon after the transaction has been completed!

Reverb is an online marketplace consisting of independent sellers who manage their own shops. What this means is that each seller is responsible for their individual shop policies on refunds, returns, and exchanges. These policies will vary from seller to seller.

1. What does Reverb expect out of sellers?

2. What to do if a buyer reports issues on an order?

3. Do I need to accept a return?

4. How long do I have to complete my refund?

5. Do I need to pay for return shipping?

6. More Information

What does Reverb expect out of sellers?

As a seller using Reverb, you are expected to honor and list your policies on returns and refunds in your shop policies and on individual listings. This includes:

If you accept returns

The time frame that returns are accepted

Who will be paying for the cost of return shipping on items that are being sent back to you

Any restocking fees associated with a return

If an agreement is made with a buyer through the Reverb message system or with Reverb Staff via a Reverb Support ticket, live chat, or phone call, we require that the agreement made is honored. This can include:

Issuing a refund for the item(s)

Accepting an item back for a replacement (if available)

What to do if a buyer reports issues on an order?

If there are any issues with an order, the first thing you should do is get in contact with the buyer directlyvia the order messages. Reverb also encourages buyers to contact sellers when any issues or questions arise. It is always a good idea to request documentation of the issues (photos, videos) from the buyer, so you can troubleshoot further.

If the buyer does file a support ticket with Reverb, one of our Customer Engagement Representatives will be in touch via email to discuss the case and provide the next steps. If you have a current support ticket open with Reverb, it is always best to communicate directly with that email thread. Reaching out via phone and live chat may delay the timeline in which we can assist you if an email thread is already active.

Do I need to accept a return?

Outside of your individual Shop Policies, buyers are protected by our Reverb Buyer Protection on anything that arrives damaged or not as described, if issues are brought to the attention of Reverb or the seller within 7 days of delivery. This also includes orders that were paid by the buyer but not shipped out within our 3 business day time-frame.

Do I need to pay for return shipping?

In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page.

How long do I have to complete my refund?

When you accept the return of an item you've sold on Reverb, and you've selected the "Issue Refund Upon Return of Item" option, Reverb expects you to complete that refund within 48 hours of receivingthe item back from the buyer.

For more information on refunds and returns, you can check out the Help Center articles below:

How to Cancel a Sale

How to Issue a Refund on an Order

Shipping Damage Claims for Non-Reverb Shipping Labels

How Does Reverb Safe Shipping Work

Refunds & Returns for Buyers

Seller fees are only assessed once a buyer actually pays for an item. If a buyer has purchased an item but not paid, contact us directly and we will help resolve the issue and re-list the item for you if necessary.

We take non-paying buyers very seriously and suspend Reverb accounts regularly based on poor buying practices.

To contact our Reverb LP Support Team regarding LP orders, you can head here.

If you're looking to no longer receive emails from Reverb, you can update your notifications within the emails directly.

To unsubscribe from Reverb emails:

1. Click "Unsubscribe" on the footer of the email

To adjust your email notification preferences:

1. Click on "Update Preferences" on the footer of the email

2. This will take you to the Subscription Center where you can adjust the following:

Deals & Steals Newsletter

Feed Emails

Reverb Newsletter

Sale Alerts

Seller Newsletter

Special Events

Watch Emails

Please note that anynotification emails pertaining to offers, orders, Reverb messages, etc. cannot be unsubscribed from, as we need to be able to alert you of account activity.

Reverb’s Preferred Seller Program allows sellers to participate in exclusive benefits and access special tools to help grow their Reverb Shop’s business.

How Do I Apply to Become a Reverb Preferred Seller?

To apply, select the ‘Become a Preferred Seller’ button on the Preferred Seller Program Page.

You may also apply from your Dashboard and check to see if your account meets the basic requirements. You can expect a response within 5 business days.

How Do I Qualify to Become a Reverb Preferred Seller?

Make sure you are set up for Reverb Payments. To confirm, please head over to your Shop Policies Page

A seller must complete 10 sales on Reverb and maintain an average feedback rating of 4.5 out of 5 stars

Once a Reverb Preferred Seller, you must continue to follow Reverb Payment Terms and Policies

A seller must publish policies for refunds and returns for their shop

A seller needs to maintain an order cancellation below 10\% of total order volume

The account must be up to date on fee payments with valid payment information on file

Please Refer to your Dashboard to see if your account meets the basic requirements*

What Happens When I Become a Reverb Preferred Seller?

Once you become a Reverb Preferred Seller, the Payment Processing Fee will drop to 2.5\% + $.25 for sales on Reverb. To see full details on our fees please check out our Fees Resource.

Your account will also receive the Reverb Preferred Seller badge, which displays that your shop provides outstanding service. Buyers on the site are even able to search exclusively for Reverb Preferred Sellers when looking for gear.

To confirm how you can qualify for our other badges please check the resources for Quick Shipper and Quick Responder.

App Directions:

At the moment, you are not able to register to become a Reverb Preferred Seller on the Reverb App. In the meantime, you can head to a mobile browser on your smartphone or tablet to complete your Reverb Preferred Seller application with the steps above.

*To see full detailed requirements please check out out the Preferred Seller Program Page.

You are able to issue a full or partial refund on a Reverb order via your Orders page.

To issue a refund:

Head to your Orders page

Locate the Order

Select "Initiate a Refund"

Select Full or Partial refund

Select "Approve after return of item"* if you are still needing the item to be returned back

Select "Issue refund now" to immediately send the refund to the buyer

Select the "Reason for Refund"

Leave a note to the buyer if you would like

Select "Issue Refund" if initiating the refund now or "Approve Refund Request" if you are waiting to get the item back

If you select "Approve after return of item", you will need to finalize the refund on your Orders page once it arrives back in your possession

Refunding on the Reverb App:

You can refund orders via the most current version of the Reverb App on both Android and iOS.

1. Select "My Reverb"

2. Select "Orders"

The rest of the steps will mirror the web experience above.

If the order was paid for via Reverb Payments, the refund will process as follows:

Reverb refunds the buyer.

Theamount refunded will be held as a negative balance in your Reverb account.

That negative balance will be deducted from your Reverb Payments payouts from future sales.

If you have not sold enough gear to cover that refund in full within 14 days, your billing credit card on file will be charged for the outstanding amount you owe to Reverb. We cannot bill negative balances to PayPal accounts or to bank accounts.

Any Payout Reverb Bucks on your account will also be used first to go against any negative balances on your Reverb account.

Note: You will be refunded Reverb's 3.5\% selling fee for refunds issued in full. For partial refunds, you will be refunded Reverb's 3.5\% selling fee in proportion with the refunded amount. Please note that payment processing fees and bump fees are not prorated on partial refunds.

When you're "watching" an item on Reverb, you'll be notified when:

The price of that item drops by 10\% or more.

Another Reverb user makes an offer on the item.

If the item is ever re-listed.

To add an item to your Watch List, simply click "Watch" under the "Add to Cart" or "Make an Offer" button.Once selected, it will show as "Watching" on that listing.

You can access and edit your Watch List at any time by clicking here.

Happy Watching!

Once your offer is accepted, Reverb asks that you submit payment within 72 hours. Orders that are not paid within 72 hours may be cancelled by Reverb. Buyers who repeatedly do not pay may be subject to account suspension.

Once paid, the seller is also required to supply a tracking number to the order within 3 business days, at which point you'll receive an email notification with a link to track your package.

If you have an unpaid order you need to submit payment for, just head to your orders page in the "Buying" section of your Reverb account, or click on your "Unpaid Orders" notification in the upper right-hand corner of the site.

If you need more time to submit payment, you should contact the seller to inform them of the requested extension and any additional information.

This procedure would also apply to purchases made on the Reverb LP website.

For more information on offers, you can check out our Help Center articles below:

How Do Offers Work on Reverb?

How to Cancel a Sale

Your credit card is stored by the secure, PCI compliant payment processor, so your credit card data never hits our servers, and is completely secure at all times. Not even the staff here at Reverb has access to that information.