Follow procedures and not make things up as they go.
Why do you feel undervalued and what would make you feel better about your compensation?
There are very little bonuses. Quarterly or annually would be a nice gesture for good employees.
What needs to change to make the company culture better?
They need to listen more to employees and the threats that they get daily from the residents but enforcing the companies rules
What's going wrong and how can it be improved?
Customers want to live how they want and not follow rules so any manager that enforces the rules is an enemy. If all the residents love the manager then they are not ensuring rules are being followed through with
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