Ripple FAQs

Userswho have Org Admin Rites have the highest level of permissions available to an Organisation.When an Org Admin User logs in they will land on the a home page that will look something like(a). The panel on the right (b) gives access to the Org Admin Users functions.

(a) Manage Users (b)

They will be able to:

Manage Program List

Create a New Program

Manage Sites

ManageUsers

Manage Clients

Assign Org Admin rites to other people within the organisation

Edit Organisation's details

Export and import Program data

Manage Ripple List

Manage Sites

Manage Clients

Manage Users

Assign Program Admin

Edit Program detail

Import and Export Ripple data

Manage Client List

Schedule a Client

Assign Ripple Admin

Export and input client data

Manage Assessment

View Assessment

View Assessment score

View Assessment Report/Graph

Post Comment

Edit Client Detail

Settings

Profile

Ripple Access

Log Out

From time to time you may wish to update a specificProgram's details. If you have ORG ADMIN or PROGRAM ADMIN rites you will be able to do this.

To do this login to your account and select the Program you wish to edit. Once the program had loadedclick on the EDIT DETAILS button at the bottom right hand side of the screen.

A screen will open that allows you to edit all details except for your Program'sID number.

Ripple App Download

To download the Ripple app go to the Apple Store @ itunes.apple.com/au and click GET.

Registration

Ripple is a service app and therefore registration is by invitation only.

When an invitation is sent by email (a) mouse over 'click here' within the email and it will take you to the login Welcome to Ripple (b) landing page (either on your web browser or on the app on your iOS or Android phone).

(a) Invitation to register email (b) Create an account

Your first name, last name and email will self-populate into the fields all you need to do is create and confirm your password (b).

If you have been senta registration code go to the Create Account (b) on the login Welcome to Ripple landing page

Put the code in the code field

Add your First Name, Last Name and Email

Create a Password

Signing In

Once you have registered you can sign in by:

Loading the app in your browser (computer), iOS or Android device (app) and insert your email and password.

If you have ORG ADMIN rites you can assign a staff member within your Organisation to hold PROGRAMADMIN rites. A Program (could also be a Department) is a discrete set of activities or foci contained within the Program or Department.

PROGRAM ADMIN rites and functionally provide a range of tools within a Program(or Department).

There are 2 ways you can assign PROGRAMADMIN rites:

Current USER within your Organisation.

NewUSERwithin your Organisation

CurrentUSER

If you currently have ORG ADMIN rites login toyour account. On the Dashboardyou will see a list of Programs in your Organisation on the left. Select a PROGRAM (or Department) that you wish to assign a staff member to have PROGRAM ADMIN rites to. The program will open to a page with a list of your current Ripple Templates.

On the right hand side of the current Ripples Templates Dashboard there are several actions you can take. At the very bottom of this list is a button that says ASSIGN PROGRAMADMIN, click on it...

...and a window similar to the one below will open. Simply click on the person you want to share PROGRAMADMIN rites with and SAVE CHANGES. They will receive a notification of their new rites.

New USER

If you wish to assign a new USER with PROGRAMADMIN rites you first have to register them as a USER and then select PROGRAMADMIN rites when you do this.

Login to your account and on the righthand side click on the 3rd button MANAGE USERS.

The page that opens will have a button o the righthand side that says ADD NEW USER.

Click on this button and the page opens asking for the new usersdetails.

Click on the field USER on the righthand side...

...and then select PROGRAMADMIN and SAVE CHANGES (Green Button - Top Right).

The new PROGRAMADMINwill receive an invitation to register and a notification that they have been set up as a PROGRAM ADMIN.

From time to time you may wish to update your Organisation's details. If you have ORG ADMIN rites you will be able to do this.

To do this login to your account and click on the EDIT DETAILS button at the bottom right hand side of the screen.

A screen will open that allows you to edit all details except for your Organisations ID number.

Clients are people, teams, programs or organisation that you want to to assess and/or compare over a period of time.

Org Admin, Program Admin and Ripple Admin rites holders can Manage Clients.

To MANAGE CLIENTSlogin to your Ripple account.

Depending on your permissions the landing page may look a little different.

a) Org Admin

b) Prog Admin

c) Ripple Admin

If you click on the MANAGE CLIENTS field you will then be taken to a list of your current clients.

When you are in this widow you can do the following (note any word or icon that is blue indicates you can click on it and another window will open for further detail):

See the clients name, a photograph of the client and their specific ID

How many assessments have been activated

How many people are associated with the clients Ripple assessments

View more detail about the client

Download the clients data (if blue and you have permission to do so)

You can also ADD CLIENT, if you want to add a new client to your client list. To do this you must first log in to a specific program. When you do this you will see a list of your Ripples at which point on the right hand side click on MANAGE CLIENTS.

A list of your current clients will open and on the right hand side you will see a button that says ADD Client.

When you click on this button a page will open that allows you to put in client details such as the one below.

Fields with asterisks (*) must be fill in. For Privacy names can be initials or codes and address for a client can be a home or a professionals address..

You can also add a photo.

Make sure you hit SAVE CHANGES to save the client details into your client list.

You can also SEARCH, EXPORT and INPUT lists of clients so that you don't have to type in individual clients.

A USER who has ORG ADMIN ritescan assign these rites to another USER in their Organisation. This does not mean you loose your own ORG ADMION rites, uno;less you are leaving the Organisation it which case you may be handing over your rites to your replacement or temp.

You may also wish to give ORG ADMIN rites to other people in your Organisation simply because of the size of your Organisation and you want to share this responsibility.

There are 2 ways you can assign ORG ADMIN rites:

Current USER within your Organisation.

NewUSERwithin your Organisation

CurrentUSER

If you currently have ORG ADMIN rites login toyour account. On the home page you will see a list of Programs in your Organisation and on the right had side you will see a list of actions you can take.

At the very bottom of this list is a button that says ASSIGN ORGANISATION ADMIN, click on it...

...and a window similar to the one below will open. Simply click on the person you want to share ORG ADMIN rites with and SAVE CHANGES. They will receive a notification of their new rites.

NewUSER

If you wish to assign a new USER with ORG ADMIN rites you first have to register them as a USER and then selectORG ADMIN rites when you do this.

Login to your account and on the righthand side click on the 3rd button MANAGE USERS.

The page that opens will have a button o the righthand side that says ADD NEW USER.

Click on this button and the page opens asking for the new usersdetails.

Click on the field USER on the righthand side...

...and then selectORGANISATION ADMIN and SAVE CHANGES (Green Button - Top Right).

The new ORG ADMINwill receive an invitation to register and a notification that they have been set up as an ORG ADMIN.

Users who have Org Admin can create and manageNewSites.

A Siteis a location where a range of services may occur.

To create a New Site,Org Admin login to your Ripple account and the below screen or similar will load (a).

When you login you will find a On the right hand side of the screen alist of functionality options can be viewed, see (b) below. To create a New Sitesimply click the Manage Sitesbutton, see (b) below.

(a) (b)

The page below (c) will load once you have once you have clicked theManage Sites button. Then click on the ADD NEW SITE button (c).

(c) (d)

After clicking the ADD NEW SITE button the page below (e) will load.

(e)

Oncepage (e) loadssimply fill in the information that is requested.

The nameof the Site

A description of the Site (optional)

Contact person, number, address, email, website

Insert a picture or logo for yoursite

Users who have Org Admin can create a new Program (or Department)

A Program (or Department) is an entity with a specific focus. It could be a Program that provides Case Supportfor a Foster Care Program or a Department focusing on designing furniture within an Interior Design company.

To create a New Program Org Admin login to your Ripple account.

When you login you will find a list of functionality options on the right hand side of the screen, see (a) below. To create a New Program simply click the CREATE NEW PROGRAMbutton, see (b) below.

(a) (b)

The page (c) below will open and simply fill in the information that is requested.

The name you wish to givethe Program (or Department)

The Program (Department type)

The Threshold Value - this is the value you use to set an ALERT so that if an overall Ripple Score falls below this value people who are part of any Ripples of this specific Program will receive a notification and that specific Ripple will move to the top of the Client Ripple display

Display percentage inside Ripple assessment circle or not. If you wish assessors to be more intuitive you may switch off the percentages and no number will appear when completingan assessment.

Define Program schedule, that is how long will this Program (or Department) operatefor.

Insert a picture or logo for your Program (or Department)

When you have finished filling out the information click SAVE CHANGES.

(c)

Ripple allows you to set Administrator Rites and Access Permissions to best suit your organisation and how you want to work.

There are 5 levels of permissions available:

Org Admin (Organisation Administration) responsible for the use of Ripple throughout the whole Organisation

Program Admin Responsible for the use of Ripple for a specific Program or Department

Ripple Admin Responsible for activating and opening specific Ripples within a team

Assessor A person who is invited in to a Ripple Assessment

Viewer A person who is invited in to view a Ripple Assessment

Users are people who have access to Ripple.

A User is generally invited into an Organisations Ripple by people within the Organisation who haver the admin rites toADD NEW USER. These include Org, Program andRipple Admin.

Note Users are considered people who can facilitate adminchanges, be an assessor or a viewer. 'Clients' are not considered Users unless they are invited in to do or view their own assessment.

To ADD NEW USER login to Ripple and click the MANAGE USERbutton (a).

(a)

This will open the window below (or similar) (b). Then click ADD NEW USER (c)

(b) (c)

A widow similar to the one below will open (d)

(d)

Then fill out the fields in (d) above:

Select User or Ripple Admin

First Name

Last Name

Date of Birth (DOB)

Gender

Description

Address

Contact Number

Contact Email

Website

Userswho have ProgAdmin Ritesmanage various programs (or departments) within an agency that they have been grated access to by Org Admin.When an ProgAdmin User logs in they will land on their home page that will look something like(a). The panel on the right (b) gives access to the Admin Users functions.

(a) Manage Users (b)

Userswho have ProgramAdmin Rites havehave the following access within a Program or Department:

Mange Program List

Manage Clients

Manage Users

My Assessment

Manage Ripple List

Manage Users

Manage Clients

Edit Program detail

Import and Export Ripple data

Manage Client List

Schedule a Client

Assign Ripple Admin

Export and input client data

Manage Assessment

View Assessment

View Assessment score

View Assessment Report/Graph

Post Comment

Edit Client Detail

Settings

Profile

Ripple Access

Log Out

Userswho have RippleAdmin Ritesmanage Ripple templates that they have access to through the organisations Ripple Library. When an RippleAdmin User logs in they will land on their home page that will look something like(a). The panel on the right (b) gives access to the Ripple Admin Users assessments that they are undertaking.

(a) Manage Users (b)

Users who have Ripple Owner rites have the followingfunctionality:

Manage Ripple List

Import and Export Ripple data

View Organisation detail

My Assessment

Manage Client List

Schedule a Client

Assign RippleOwner

Export and input client data

Manage Assessment

View Assessment

View Assessment Score

View Assessment Score

View Assessment Report/Graph

Start Assessment if Assessor or viewer

Post Comment

Edit Client Details

Settings

Profile

Ripple Access

Log Out

Userswho have AssessorAdmin Ritesare able to complete Rippleassessments that they have been invited to complete.. When an AssessorUser logs in they will land on their home page that will look something like(a). The panel on the right (b) shows the detail of the Assessors current open Ripples (assessments).

(a) (b)

Users who have Assessor Rites can:

Manage Client List

View Organisation Detail

Manage Assessment

View Assessment

View assessment score

View assessment report/graph

Start Assessment

Post Comment

Userswho have ViewerRitesare able to view completed Rippleassessments that they have been invited to view.. When aViewerUser logs in they will land on their home page that will look something like(a). The panel on the right (b)shows the detail of the Viewerscurrent open Ripples (assessments).

(a) (b)

Users who have Viewer rites can:

Mange Client List

View organisation details

Manage Assessment

View assessment

View assessment score

View assessment report/graph

Not authorised to start this assessment

Post Comment

Settings

Profile

Ripple Access

Log Out