The Credo. The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.
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The Employee Promise. At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.
Ritz-Carlton's mission, vision & values motivate 100% of Ritz-Carlton employees. Comparably data clearly shows that a focused mission statement and cohesive core company values are vital to maintaining employee alignment.