Ritz-Carlton Employee Reviews
Out of 170 Ritz-Carlton employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping Ritz-Carlton improve their work culture. The Operations team, with 68% positive reviews, reports the best experience at Ritz-Carlton compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are very open and friendly
Inclusive and recognize their staff.
Our manager is one of us. She's an easy person to talk to about anything. It's how we can improve it, and communicate with everyone so we work together. She's our manager and what she says goes but she is opens to ideas.
They are carefully picked and harvested. Some are not that good but they are either going to leave because they don't fit the culture or they change to the best version of themselves.
They eximpily excellence and meet guests needs
What does the leadership team need to get better at?
they abuse me on a daily basis, the environment is very toxic
communication amongst all staff members
Humanity. Treat others as you would expect to be treated. That would be a step in the right direction.
Treating employees better and organization of operations.
Disconnected. Clicky. No one cares about guests
Review from Operations Dept
What is the best part about your compensation package?
The yearly bonuses are very generous.
Not sure about what is best but it is good.
Fair and above average pay scale
All of it. I was a Special Education Assistant and I loved my job. It worked with my children's schedule but not my pay. I paid over $9,000.00 a year for our family of 4 four health care. I now pay under $400.00 a year. I have made more in six months than I did all year at the school. I still miss
your wellbeing is always remained checked. your quality of life is always enhanced
Why do you feel undervalued and what would make you feel better about your compensation?
Being paid for performance not the market rate of similar positions
Higher pay and a consistent schedule with the same shift
they don't care about my feelings
I often work overtime, but I don't get paid for it, and the basic salary is too low.
Marriott and Ritz-Carlton are in a race to the bottom of the compensation ladder
What are some of the best things about your team?
They believe in team work & always ready for the changes.
Communication, proactive, caring for one another, helpful, pushing each other to be better and do better, encouraging and being happy for each other's accomplishments.
The same as the top management, we should always find a way to fit in the culture or else find somewhere else. We are all different but diverse. we all have one goal and purpose. Embracing each other is a must to be culturally fit.
The bond we have formed
Supporting together work together, teaching
What do your coworkers need to improve and how could you work together better?
my co-workers are bullies and very mean!!!!!!!!!!!!!!!!
Less meetings, less copying of more innovative, nimble companies
Meetings are really just a waste of time.
What is most positive about the culture and environment at your company?
We have very unique culture & positive environment.
We love what we dk
Nothing was positive back then. From starting work and end of work
it's diverse and promotes empowerment.
we are happy and want to help each other in any way possible.
What needs to change to make the company culture better?
everything, the environment is very toxic
Fire the drunkard Joe Murphy
Better compensation for those who actually do hard work for the company.
i think they the ladies and gentlemen need to know what the ritz Carlton culture really means. no matter who is the staff you are working with try to show polite and generous behavior as you show to the guest
Review from Operations Dept
Actually do something meaningful and stop bandaiding things.
Review from Operations Dept
What did you like most about the interview process?
Openness and friendly one will never fell bored.
I like the fact that I did my interview with Managers that like there job and passionate about what they do and care about you.
Follows a proven system produces positive results
The GM makes a point to personally interview all serious applicants that pass the initial interview phase.
They are good listener and give feedback onwards
Review from Operations Dept
What would you improve about your company's interview process?
Nothing to improve. Let them sunk deep to their own arrogant philosophy
asking actual questions that are related to the job and i can awnser
Don’t trust any HR at Marriott, the
Give more opportunities to those who just graduated college or with minimal direct hospitality experience. Even those who did not major in hospitality or never worked in a hotel can surprise you with what they can do for Ritz-Carlton.
Less demanding and expecting full commitment
Review from Operations Dept
What makes you most happy at work?
Availability of enough equipments, guidance from GT team & team work.
Providing a memorable experience to the guest and making them happy as well as your self and other employees.
Teamwork , exceeding guests expectations and encouragement to do so
Im happy at work when everything im done.
When i anticipate guest needs And help with my teammates and peace and harmony on working please..
What's going wrong and how can it be improved?
the environment is very toxic
Shut the business down- it’s just a fee-based management company, not a hospi
our manager provides no support or guidance and when we ask for help in our department no one helps
What do you like best about your company?
Room benefits and the discounts at the 31 Marriott brands.
Review from Operations Dept
What would you most like to see improved at your company?
Find a manager that cares about the team, the location, the property and the guests. Seems like all managers were concerned about their next promotion and only did the minimum and as soon as they could they were on the next job
Review from Operations Dept