82
out of 100
Comparably Awards
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Ritz-Carlton Competitors
Ritz-Carlton competitors include Hyatt, Four Seasons Hotels and Resorts, Belmond Ltd., Marriott and Loews Hotels. Ritz-Carlton ranks 1st in Customer Net Promoter Score on Comparably vs its competitors. See below how Ritz-Carlton compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
3rd
eNPS Rank
3rd
Gender Rank
4th
Diversity Rank
5th
Product Quality
4th
NPS Rank
1st
Pricing Rank
4th
Customer Service
3rd
See Ritz-Carlton Culture vs Competitors:
Ritz-Carlton Competitors at a Glance
CEO Ratings Comparison
Ritz-Carlton's CEO Score Ranks 3rd
235 Employees at Ritz-Carlton rate Herve Humler a 79 out of 100, which ranks them 3rd below Four Seasons Hotels and Resorts' CEO,John Davison. Last rating was 2 days ago.
- 1st
Mark HoplamazianHyatt414 Employees at Hyatt rate Mark Hoplamazian a 82 out of 100, which ranks them 1st out of Ritz-Carlton's competitors. Last rating was a month ago.
- 2nd
John DavisonFour Seasons Hotels and Resorts80out of 100193 Employees at Four Seasons Hotels and Resorts rate John Davison a 80 out of 100, which ranks them 2nd out of Ritz-Carlton's competitors. Last rating was months ago.
- 4th
Roeland VosBelmond Ltd.79out of 10018 Employees at Belmond Ltd. rate Roeland Vos a 79 out of 100, which ranks them 4th out of Ritz-Carlton's competitors. Last rating was months ago.
- 5th
Anthony CapuanoMarriott71out of 1002293 Employees at Marriott rate Anthony Capuano a 71 out of 100, which ranks them 5th out of Ritz-Carlton's competitors. Last rating was 5 days ago.
- 6th
Jonathan TischLoews Hotels68out of 10082 Employees at Loews Hotels rate Jonathan Tisch a 68 out of 100, which ranks them 6th out of Ritz-Carlton's competitors. Last rating was months ago.
Product Quality Score Comparison
Ritz-Carlton Ranks 4th in Product Quality Score
389 Customers rate Ritz-Carlton's Product Quality Score a 4/5, which ranks it 4th against its competitors, below Hyatt.
NPS Comparison
Ritz-Carlton Ranks 1st in Net Promoter Score
486 Customers rate Ritz-Carlton's Net Promoter Score a 38, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Ritz-Carlton to a friend?”.
Pricing Score Comparison
Ritz-Carlton Ranks 4th in Pricing Score
351 Customers rate Ritz-Carlton's Pricing Score a 3.8/5, which ranks it 4th against its competitors, below Belmond Ltd..
Customer Service Comparison
Ritz-Carlton Ranks 3rd in Customer Service
338 Customers rate Ritz-Carlton's Customer Service a 4/5, which ranks it 3rd against its competitors, below Belmond Ltd..
Overall Culture Score Comparison
Ritz-Carlton Ranks 2nd in Overall Culture Score
383 Employees rate Ritz-Carlton's Overall Culture a 76/100, which ranks it 2nd against its competitors, below Hyatt. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Ritz-Carlton Ranks 3rd in Employee Net Promoter Score
264 Employees rate Ritz-Carlton's Employee Net Promoter Score a 29, which ranks it 3rd against its competitors, below Belmond Ltd.. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Ritz-Carlton to a friend?”.
Gender Score Comparison
Ritz-Carlton Ranks 4th in Gender Score
10 Employees rate Ritz-Carlton's Gender Score a 52/100, which ranks it 4th against its competitors, below Marriott. The Gender Score tracks how positively women rate their experience at Ritz-Carlton.
Diversity Score Comparison
Ritz-Carlton Ranks 5th in Diversity Score
8 Employees rate Ritz-Carlton's Diversity Score a 46/100, which ranks it 5th against its competitors, below Loews Hotels. The Diversity Score tracks how positively diverse employees rate their experience at Ritz-Carlton.
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