15
NPS Score
VS
Marriott
- EMPLOYEE
PARTICIPANTS - 3213
- TOTAL
RATINGS
Ritz-Carlton Claimed Company
- EMPLOYEE
PARTICIPANTS - 389
- TOTAL
RATINGS
Marriott vs Ritz-Carlton
Compare Marriott versus Ritz-Carlton for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 3213 employees and customers of Marriott and 389 employees and customers of Ritz-Carlton.
Marriott
Marriott's brand is ranked #79 in the list of Global Top 100 Brands, as rated by customers of Marriott. Their current market cap is $44.20B.
Ritz-Carlton
Ritz-Carlton's brand is ranked #49 in the list of Global Top 100 Brands, as rated by customers of Ritz-Carlton. Their current valuation is $44.20B.
3.5/5
Product Quality
4/5
3.4/5
Pricing
3.8/5
3.4/5
Customer Service
4/5
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
38
NPS Score
| 63% | Promoters |
|---|---|
| 12% | Passive |
| 25% | Detractors |
Net Promoter Score
Winner by 23
See how Marriott compares to its competitors
See how Ritz-Carlton compares to its competitors
Working at Marriott vs Working at Ritz-Carlton
71 / 100
CEO Rating
79 / 100
CEO Rating
Winner by 8%
Marriott
Marriott doesn't have enough ratings to calculate the Team Culture Ratings.
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Ritz-Carlton
Employees at Ritz-Carlton rate their CEO, Herve Humler, 79/100. This score is 8% higher than the scores of Marriott's CEO, Anthony Capuano. Employees in the Operations and Sales departments rate Herve Humler the highest.