
I think they are passionate about building something lasting, valuable, good for our customers. I think they really care about our people and our customers, even if they have not cracked the nut for how to design our operational and decision making systems around those values quite effectively yet.
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Inexperienced. Incompetant. Directionless. Discriminatory. Cronyism.
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Employee support is a priority
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Care about the individual employees.
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For the very first time in this industry, I genuinely believe the leadership team and founders of Root care immensely about the employee experience, and that is super satisfying..
Stop trying to hack the industry and actually focus on things that work. Learn how to price and underwrite properly instead of lighting money on fire by banking on tech that isn't ready yet. And quit trying to get people to worship you. The only thing you've accomplished is fooling investors.
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