Rotech Healthcare Employee Reviews
Out of 500 Rotech Healthcare employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Rotech Healthcare improve their work culture. The Sales team, with 95% positive reviews, reports the best experience at Rotech Healthcare compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Management needs to do better at being team players instead of micro managing
Posted a month ago
get a clear direction of how they want the company to proceed
Hiring enough people to do the job!
No one knows what they are doing because they are operating on a homemade computer system!!!!!
Integrity! Do as you say & say as you do. Treat ALL employees the same. Do not scold employees in public! Pay a fair wage. Considering the extreme daily stress, unreasonable expectations, fraudulent billing, lack of training/support, dishonest patient interactions, etc...we should make double!!!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
401K Match and lower copays. Insurance is not horrible but could be better for a healthcare company
Posted a month ago
Not enough staff to maintain operations in most departments. Being passed over for positions and left to mentor those hired for positions. Hiring from within, increasing head counts, and hiring staff that are better fits for positions would be helpful.
Following through with promised agreement when hiring
Very undervalued. Over worked. Mandated over tome
Review from Customer Support Dept
Corporates does not and those that could left years ago.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
If everyone shared in the work load instead of relying on a couple of people
Have a urge to actailly work
Review from Customer Support Dept
They need to do what is right & legal, instead of being lazy & doing the bare minimum so they remain one of the favorites.
Review from Customer Support Dept
Work as a team.instead against one another
How to treat and talk to other employees they are prejudice and very rude and sadly a customer told me on my first day to look for another job this was the worse company to be employed by and I should have listened but I was out with my supervisor that told the lady to go to another company
What needs to change to make the company culture better?
Better pay better bonus structure. Management needs to understand challanges of the front lines
Posted a month ago
Pay, listen to employees. Remove micromanagement. Policy and procedures need to match the handbook. HR needs to advocate for the employees not dismiss them.
better billing system for patients and employees to have a better understanding of how billing works
A lot needs to change but you won't find management asking what can be done to make things better
Supervisors and HR team. Lead by example!
What would you improve about your company's interview process?
They could be more forthcoming.
Every thing was fine. Just long and drawn out
Pay people their wortth not low balling people
Review from Customer Support Dept
I work there and their hiring process is so complex it’s hard to even get to the interview proce
Tell the truth and pay people what they worth
What's going wrong and how can it be improved?
Need to add a human compasion aspect in the daily workings
Posted a month ago
Training and hiring the right person for the job
We were acquired by Rotech and thus far, the transition is a nightmare
Patients are not the #1 priority. If Rotech audited locations, trained per QA approved procedures, the turnover/moral would improve immensely. If mgmt took errors/complaints seriously, genuinely listened to their employees, they would be respected. Business could easily double with a good reputation
Review from Customer Support Dept
Constant billing problems cause frustration. Patients return items and they are still billed. If patients want items returned they are required to go back and get a doctor's permission.
What would you most like to see improved at your company?
Reputation - when larger companies buy smaller companies, older employees don't always show accurate depictions of the current company's vision. Often there is a misconception of the current company.
Review from Operations Dept