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Better management that is less loaded down with meetings and more engaged in the shop functions.
What would you improve about your company's interview process?
Back ground checks and let shop supervisors and TIC's in on interview to gauge the techs that are being hired.
What's going wrong and how can it be improved?
The structure and culture does not match the mission statement. They do not really care about the people, just getting bonuses for the management. Hourly employees are given the obligatory pizza though!
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