SE2 LLC Employee Reviews
Out of 105 SE2 LLC employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping SE2 LLC improve their work culture. The Operations team, with 93% positive reviews, reports the best experience at SE2 LLC compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Very accessible. Trying to be transparent. Regular employee communication, monthly manager meetings, and occasional town halls.
They are very accomodating and very good at management.
They are too new to rate
I like how they are always there to help with any questions
Review from Operations Dept
We have one of the best leadership teams. I love that the leadership listens to the associate's feedback and makes adjustments.
Review from Operations Dept
What does the leadership team need to get better at?
Understanding the business and people
They need to compensate better and promote a better culture.
Communication and Transparency. Tell us exactly how each individual team is doing as the year progresses.
What is the best part about your compensation package?
The non-salary components are great. Consistent bonus, great medical insurance, great 401k match and profit sharing.
Incentives and salary are also good. It is Just like any other Captive BPO.
401K match is excellent for small company
I am paid for performance.
Review from Operations Dept
The 5% match and the profit sharing
Why do you feel undervalued and what would make you feel better about your compensation?
If leadership cared about people or clients
They need to atleast pay as per market value.
I feel like with what call center associates go through and deal with, we should definitely be paid more.
Review from Operations Dept
Pay is below industry standard for type and amount of work performed.
I have found that within the company you are hired on to do one job but quickly find yourself wearing multiple hats but the extra roles you provide do not get compensated.
What are some of the best things about your team?
My team is very supportive and great
Incredibly knowledgeable, hard working individuals that want to win. I love my coworkers!
They are all knowledgeable people and experts in their field.
Excellent collaboration, communication and camaraderie.
Very helpful team to work with
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Not to he afraid of leadership
They must improve their language skills and become more knowledgeable about their work.
What is most positive about the culture and environment at your company?
The pace is very, very fast. Because of this, there are incredible opportunities to learn and the days go by very fast.
The work is done in collaboration and with the support of my teammates.
My co-workers are great. The culture is very old school.
The activities that the company does
Review from Operations Dept
The culture supports innovation and encourages everybody to be creative with technology, processes, etc.
Review from Operations Dept
What needs to change to make the company culture better?
Honesty and care and support lacking
Need a management change for sure
Nothing. It's all good and excellent.
What did you like most about the interview process?
Pretty much basic questions were asked
It was excellent and very encouraging.
When they brought me in, I interviewed with everyone in one day. I spent 3 hours there, but received an offer the next day.
How involved the team was and answered any questions I had
Review from Operations Dept
The conversations, meeting the team and seeing their passion for the company and the work they do.
Review from Operations Dept
What would you improve about your company's interview process?
Faster overall timeline when interviewing to being ready to start
Better communication and responsiveness, setting expectations, more transparency.
More communication and better transparency
What makes you most happy at work?
Completing my work on a day-to-day basis.
the people I work with
Being able to be by myself and just relax.
Review from Operations Dept
Everybody I work with, my team, my management, the people!
Review from Operations Dept
Knowing that I will have the resources available to me to be successful.
What's going wrong and how can it be improved?
Leadership is out of touch with "little people"
Need to promote a better culture and hire better people
Culture is shifting right now. Lots of uncertainty. Slow to enact a more standard remote work policy. Some Director level managers are making changes that are confusing or don’t make sense. Many new managers do not understand the business and industr
Nothing is going wrong. Everything is alright for now.
There is no incentive to stay here for longer than 5 years to get the full 5% match in the 401k. The same problems the company had when I first started, training being a major one, is still an issue.
What do you like best about your company?
Collaboration among employees to complete their work daily.
What I like best about SE2 is that we know the company culture needs to shift and become 1SE2 and are doing our best (slowly) to make associates feel included and part of the team.
The people who we work with. 99% are awesome
What would you most like to see improved at your company?
Timings of the work can be improved.
I would like to see associate pay rates raised.
Pay for some positions is lower than industry standard. Some associates expected to put in 50+ hours without compensation.