SEPHORA Employee Reviews
Out of 768 SEPHORA employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping SEPHORA improve their work culture. The HR team, with 97% positive reviews, reports the best experience at SEPHORA compared to all other departments at the company. The Product team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
I like the enthusiasm, the trust, and the way they are real authentic people that I can have an open conversation with. I appreciate their candor and feedback.
Review from Marketing Dept
Clear Vision & Strategy of how to Achieve the Vision
My leadership team is great, always super helpful and willing to find answers to any issue I have.
I appreciate transparency around the business activities.
Review from Customer Support Dept
They live the Sephora values, have clear open communication and just value you as an employee, always showing their gratitude and appreciation.
What does the leadership team need to get better at?
diversity, caring about other things than just sales, fixing their favouritism
Get us some air. This is a billion dollar business why do we have to be feeling faint. It's a heat warning in the area and it's extra hot in there
Everything. They have no sensibilities
Review from Sales Dept
Building teams and leaders from within
Yes specially being a new store they need better team building skills
What is the best part about your compensation package?
The health insurance is excellent.
Review from Customer Support Dept
Annual bonus & employee discount
Review from Marketing Dept
Strong performance bonus, with achievable milestones
Bonus and employee discount perk
Review from Operations Dept
I love the family leave package
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Our benefits are extremely expensive. To insure my family costs me 12k a year. Other companies in the Bay Area pay 100% of their employees premiums. We get email after email about how well Sephora is doing, but we dont see any compensation related to that. Bonuses are taxed like crazy.
Review from Marketing Dept
My department is being closed but with all of the job requirements added over the past year, I believe we should have received at least $2-$3 more.
Ease of moving up to a higher position and more flexibility with hybrid work.
Review from Design Dept
I feel a little scope of improvement in my role according to the responsibilities given
Retail is in general underpaid. I believe Sephora is about 10 - 15% off the mark on pay. Health benefits are expensive and there are so manyother benefits that could be offered at full cost to the employee such as Allstate or lifelock identity insurance or umbrella policy coverage
What are some of the best things about your team?
Enthusiastic, kind, supportive, smart, tenured masters at their roles.
Review from Marketing Dept
great team work and colloboration
My team is passionate and supportive of each others sucesses.
Review from Customer Support Dept
They are so supportive and collaborative. If I need anything or have a question, I know someone would answer or help with what I need. Such an amazing group of people to work with, some of the best!
Most of the people are really nice. There are some people who have an attitude problem or a personality that I may not mesh with but overall, everyone is great.
Review from Design Dept
What do your coworkers need to improve and how could you work together better?
Better training for company's that employees get a job in.
Make us feel happy at work in order for us to perform the best
Better knowledge in makeup /color matching
We all need to stand up together and face leadership and the way they manage. There is absolutely no work-life balance and the hours at my store are a joke.
So much entitlement Sephora created monsters if you complain you get your way
What is most positive about the culture and environment at your company?
Eagerness to improve upon what we already do extremely well.
Review from Marketing Dept
one family and sense of togetherness and common vision
I appreciate having a say in the direction of my work. I feel like my contributions make a difference, which is gratifying.
Review from Customer Support Dept
The best thing about Sephora is the culture they have created over the years and the Diversity & Inclusion they have incorporated. I've worked for other retail companies in the past and no one has the culture like Sephora, which is why there is such great tenure here.
Everyone whom I've interacted with is supportive and enthusiastic about what we're working on which makes me feel the same.
Review from Design Dept
What needs to change to make the company culture better?
Air conditioners will make the job a job .Right now everyone is miserable. We walk around with towels around our neck to keep wiping sweat
Everything. They have to be fare with everybody
Review from Sales Dept
We need better leads, i can not stress this enough. The store director treats us like we are five year olds. The executive lead does not value our work life balance and shcedules us for either low hours or strange hours. The operations lead is a nightmare to work with, beauty lead withholds gratis.
Talk with the ones that are territorial focus them on team work building towards same results if they dont get aligned let them go
The Let me team needs to be trained On leader ship.
What did you like most about the interview process?
timely feedback and friendly people
The facts that they really want to know you
Review from Sales Dept
Everyone I met with in person and over zoom were very pleasant. I think they have since left the company which is a shame.
Review from Sales Dept
Getting to know the company and who works for Sephora
Group interviews from where we can know attitude of people immediately
Review from Sales Dept
What would you improve about your company's interview process?
They need to show they care instead of telling us it cost too much to keep us cool when the temperature is 98 degrees outside and 104 in the warehouse
Have information that is correct and not just lie about the job position
Give me what i was promised. A rise for what i deserve.
Stop asking me why Sephora is a big company yet I want to leave.
Review from Product Dept
Be more thorough with your new hires, we are immediately send to the register with no help or assistance and if we mistake that they have not inform us about we are reprimand for information that weren’t talked to us
Review from Customer Support Dept
What makes you most happy at work?
The security it gives me. I am the primary earner in my family.
Review from Marketing Dept
the challenges to deliver new technologies and state of art to our customers
I am most happy when I see my team succeeding.
Review from Customer Support Dept
Bringing the expertise I have learned over the year and sharing it and/or developing others. Feeling like I am making an impact in someone else's role/career.
Being able to take on new challenges that I haven't experienced before, friends, events
Review from Design Dept
What's going wrong and how can it be improved?
Talkshit, bullying, managers are rude and they dont try to understand you
Review from Sales Dept
More training. Longer training period and trainer's that care about employees
The clients we have hate shopping st our location. Everyone i know gets uncomfortable shopping at our store. The leads need to get out. They make everyone uncomfortable.
BETTER MANAGERS CARING MANAGERS care about your freakin emoloyees man
Review from Sales Dept
They should stop being fake to their staffs
Review from Product Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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