Headquartered in Palo Alto, ServiceRocket is a global leader in tech-enabled services with offices around the world. A trusted partner to Atlassian, Meta and Salesforce, we help reduce technical complexity with human expertise and smart solutions. Working collaboratively across five continents, Rocketeers deliver our brand promise to customers, partners and each other: We’ve got your back. ServiceRocket’s diverse roster of solutions and services—from software adoption to platform expansion, Cloud migration, support, customer education and apps—enable us to be the single most reliable partner in the acceleration of your growth. Learn more: https://www.servicerocket.com/ read more

EMPLOYEE PARTICIPANTS: 12

TOTAL RATINGS: 257

CEO: Robert Castaneda

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ServiceRocket KPIs and OKRs

At ServiceRocket 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of ServiceRocket's KPIs and OKRs is essential for its success. Out of 4 ServiceRocket employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.

Answer	Percent
Yes	50%
No	50%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	100%
No	0%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at ServiceRocket is responsible for ensuring his subordinates accomplish objectives using key performance indicators. ServiceRocket employees shared they generally receive helpful feedback once a month or once a quarter, while 100% of ServiceRocket employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.