HR or Marketing?Claim Your Free Employer Account
ServiceRocket Claimed Company
Headquartered in Palo Alto, ServiceRocket is a global leader in tech-enabled services with offices around the world. A trusted partner to Atlassian, Meta and Salesforce, we help reduce technical complexity with human expertise and smart solutions. Working collaboratively across five continents, Rocketeers deliver our brand promise to customers, partners and each other: We’ve got your back.
ServiceRocket’s diverse roster of solutions and services—from software adoption to platform expansion, Cloud migration, support, customer education and apps—enable us to be the single most reliable partner in the acceleration of your growth.
Learn more: https://www.servicerocket.com/ read more
ServiceRocket Company Culture
ServiceRocket Culture
This score is derived from employee ratings & reviews4.3/5
ServiceRocket's Overall Culture is rated A-
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Happiness
AManager
ATeam
A-ServiceRocket CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Robert Castaneda
81 /100
See More
Diversity at ServiceRocket
Top 35%Top 35% of Similar Size Companies on Comparably
B
Diverse employees at ServiceRocket have rated Compensation, Team, and Manager as the highest categories they have scored
Women at ServiceRocket
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterServiceRocket eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
23
ServiceRocket employees are 23% more likely to recommend ServiceRocket as a great place to work
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Working at ServiceRocket
Working at ServiceRocket is rated highly by 12 employees, across various culture dimensions. ServiceRocket employees are most satisfied about CEO Rating, Compensation, and Happiness categories, putting ServiceRocket’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 30% compared to other companies in San Francisco. See below in detail how working at ServiceRocket was rated by employees.
Overall Company Culture at ServiceRocket
A-
Overall Company Culture at ServiceRocket is rated A-
Last updated months ago
Top
15%
ServiceRocket ranks in the Top 15% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterServiceRocket Employee Reviews
Out of 19 ServiceRocket employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From ServiceRocket Employees
- What makes you most happy at work?My team is awesome, it makes me confident we are all aligned and we will be successful.
- What are some of the best things about your team?Outstanding professionals but also really fun people to be around!
- What is the best part about your compensation package?The quarter bonus and the health insurance that works perfectly with our local laws
ServiceRocket Company Information
ServiceRocket Company Overview
Headquartered in Palo Alto, ServiceRocket is a global leader in tech-enabled services with offices around the world. A trusted partner to Atlassian, Meta and Salesforce, we help reduce technical complexity with human expertise and smart solutions. Working collaboratively across five continents, Rocketeers deliver our brand promise to customers, partners and each other: We’ve got your back. ServiceRocket’s diverse roster of solutions and services—from software adoption to platform expansion, Cloud migration, support, customer education and apps—enable us to be the single most reliable partner in the acceleration of your growth. Learn more: https://www.servicerocket.com/
ServiceRocket was founded in 2001 and its current CEO is Robert Castaneda. Since its inception 25 years ago, ServiceRocket has grown to 325 employees.
ServiceRocket Mission, Vision & Values
ServiceRocket Mission Statement
To be the single most reliable partner in the acceleration of your growth.
ServiceRocket Vision Statement
Our brand promise: We’ve got your back. Our Rocketeer promise: Our promise is to help Rocketeers learn and grow so that they can have an impact on their careers, their families and communities.
ServiceRocket Values
- Delight the customer
- Think team
- Focus on the outcome
- Talk straight
- Share the knowledge
Sustainability and Corporate Social Responsibility at ServiceRocket
Giving that Gives Back: The Kiva Card Recognition Program: https://www.servicerocket.com/post/giving-that-gives-back-the-kiva-card-recognition-program
| Headquarter | 2741 Middlefield Rd Palo Alto, CA 94306 United States of America |
|---|---|
| Website | www.servicerocket.com |
| Founding Date | 2001 |
| Company Status | Private |
| Jobs | www.servicerocket.com/join-us |
| Social Sites |
ServiceRocket Competitors
ServiceRocket competitors include Gainsight, Contegix, and Cprime. ServiceRocket ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how ServiceRocket compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Who We Are
Inside look at the Engineering Team
Rocketeer Profile
ServiceRocket: Tech-Enabled Solutions that Accelerate Growth
Ready to do the best work of your life?
ServiceRocket Employees
ServiceRocket has 325 employees. 12 employees at ServiceRocket have reviewed ServiceRocket across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 12 ServiceRocket employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at ServiceRocket are extremely happy with their total compensation at ServiceRocket, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ServiceRocket are extremely happy with their team. 12 Participants grade the quality of their coworkers an A-. The majority believe the meetings at ServiceRocket are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ServiceRocket believe the environment at ServiceRocket is positive. Most Participants believe the pace of work at ServiceRocket is comfortably fast. About 75% of the employees at ServiceRocket work 8 hours or less.
Overall, the employees at ServiceRocket are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining ServiceRocket - Employee Onboarding
The prevailing opinion from employees about joining ServiceRocket is that the company was prepared on their first day. ServiceRocket employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
ServiceRocket KPIs and OKRs
At ServiceRocket 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of ServiceRocket's KPIs and OKRs is essential for its success. Out of 4 ServiceRocket employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
ServiceRocket CEO & Leadership
ServiceRocket CEO - Robert Castaneda
81 /100
ServiceRocket’s CEO Robert Castaneda started in this role in 2002. Robert’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in San Francisco. ServiceRocket’s CEO is highly regarded especially by Hispanic or Latino employees and Male employees. Compared to ServiceRocket’s competitors, Robert Castaneda ranks right above Cprime CEO Anne Steiner. Under Castaneda’s leadership, ServiceRocket employee respondents are most happy about their Compensation and the company’s Happiness. Office Culture and Environment are two areas, according to respondents, where ServiceRocket could stand to see real improvement.
ServiceRocket Leadership
The ServiceRocket Executive Team is rated a “C+” and led by CEO Robert Castaneda, Vice President, Managed Services Adam May, and Vice President, Professional Services JC Duarte
Robert Castaneda CEO / President
https://www.linkedin.com/in/robertcastaneda/
JC Duarte Vice President, Professional Services
JC Duarte serves as the Vice President, Professional Services of ServiceRocket.
Kharisma Moraski Vice President, Partner and Customer Solutions
Kharisma Moraski serves as the Vice President, Partner and Customer Solutions of ServiceRocket.
Catherine Matterson General Counsel
Catherine Matterson serves as the General Counsel of ServiceRocket.
ServiceRocket Salaries
How much does ServiceRocket pay?
8 employees at ServiceRocket rank their Compensation in the Top 5% of similar sized companies in the US (based on 28 ratings) while 8 employees at ServiceRocket rank their Perks And Benefits in the Top 20% of similar sized companies in the US (based on 12 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $135k | $135k | 1st Percentile |
25th Percentile $194k | $194k | 25th Percentile |
50th Percentile $266k | $266k | 50th Percentile |
75th Percentile $288k | $288k | 75th Percentile |
100th Percentile $366k | $366k | 100th Percentile |
N/A
Average Compensation
$269,647*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Diversity & Inclusion at ServiceRocket
Diverse employees at ServiceRocket score the company 74/100 across various culture categories, placing ServiceRocket in the Top 35% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at ServiceRocket across various culture dimensions.
Together, We Celebrate our Rich Cultural Heritage: https://www.servicerocket.com/post/together-we-celebrate-our-rich-cultural-heritage,An Amazing First Year with Sika Henry: https://www.servicerocket.com/post/an-amazing-first-year-with-sika-henry,
Ranked Culture the Highest
Ranked Culture the Lowest
ServiceRocket Perks & Benefits
ServiceRocket enables Rocketeers to learn and grow so they can have a positive impact on their careers, families and communities. That promise is backed by multiple monthly stipends that support Rocketeers’ work-life balance, technology and wellness. A robust Career Pathways program provides the freedom to explore and grow their skills. Rocketeers’ financial growth is enabled with competitive pay and the potential for stock options, as well as our Grow the Tree. Share the Fruit. program. Unique in its generosity, the quarterly plan gives Rocketeers the opportunity to reap financial rewards based on their collective and individual efforts and outcomes. Learn more: https://www.servicerocket.com/post/together-we-grow-the-tree-and-share-the-fruit A Rocketeer Allowance that Fosters Learning for All: https://www.servicerocket.com/post/a-rocketeer-allowance-that-fosters-learning-for-all Our Global Benefits Enable Rocketeers to Thrive: https://www.servicerocket.com/post/our-global-benefit
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
- Employee Stock Purchase Plan
Office Perks
- Company Social Outings
- Legal Assistance
- Work From Home Policy
- Unique Office Space
ServiceRocket PTO
ServiceRocket's PTO and Vacation policy typically gives 0-10 days off a year. ServiceRocket's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
ServiceRocket Careers
ServiceRocket Jobs
No Recent Jobs found for ServiceRocket on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
H1B Visa
In 2019, ServiceRocket applied for 5 H1B visas. Of the work permits applied for, 60% were approved, 20% certified-withdrawn, and 20% withdrawn.
An in-depth look at ‘Certified-withdrawn’ H1B applications at ServiceRocket unveil that one approved work permit application was withdrawn before the employee’s start date, and one was withdrawn by ServiceRocket after the employee’s start date.
Work Permit Application Outcome
ServiceRocket has a total of 325 employees
5
Total Applied
H1B Applications Outcome
- 60% Granted (3 out of 5)
- 0% Denied ( out of 5)
- 20% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 5)
- 20% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 5)
This data was calculated using publicly sourced data from OFLC Performance Data
Let ServiceRocket Know You Want To Work There
Overview of Candidates Interested in ServiceRocket on Comparably
Candidates By Department
All Industries | 100% |
|---|
Candidates By Location
Las Vegas | 100% |
|---|
Frequently Asked Questions regarding ServiceRocket
What is ServiceRocket address?
ServiceRocket location is at 2741 Middlefield Rd
Who is the CEO of ServiceRocket?
ServiceRocket CEO is Robert Castaneda, their score by employees is 81
What is ServiceRocket eNPS?
The eNPS for ServiceRocket is 23
How many employees work in ServiceRocket?
ServiceRocket has 325 employees
Who are ServiceRocket competitors?
ServiceRocket main competitors are Gainsight, Contegix, Cprime
×