Servpro is a family owned company with a culture of working diligently in the pursuit of the American Dream. read more
Servpro Industries Company Culture
Servpro Industries Culture
This score is derived from employee ratings & reviews2.9/5
Servpro Industries' Overall Culture is rated C-
Top Rated Culture Dimensions
CEO Rating
BOutlook
C+eNPS
C+Environment
CManager
CServpro Industries CEO
Top 35%Top 35% of Similar Size Companies on Comparably
Susan Steen
71 /100
See More
Diversity at Servpro Industries
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-
Diverse employees at Servpro Industries have rated Environment, Manager, and CEO Rating as the highest categories they have scored
Women at Servpro Industries
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D
Women at Servpro Industries have rated Team, Environment, and CEO Rating as the highest categories they have scored
Servpro Industries eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
8
Servpro Industries employees are 8% more likely to recommend Servpro Industries as a great place to work
| 49% | Promoters |
|---|---|
| 10% | Passives |
| 41% | Detractors |
Working at Servpro Industries
Working at Servpro Industries is rated below average by 87 employees, across various culture dimensions. Servpro Industries employees rate CEO Rating highest among all categories, and think that Compensation and Professional Development have the most room for improvement, putting Servpro Industries’s culture in the Bottom 30% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in Bowling Green, KY. See below in detail how working at Servpro Industries was rated by employees.
Overall Company Culture at Servpro Industries
C-
Overall Company Culture at Servpro Industries is rated C-
Last updated months ago
Bottom
30%
Servpro Industries ranks in the Bottom 30% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Servpro Industries Employee Reviews
Out of 72 Servpro Industries employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping Servpro Industries improve their work culture.
| Positive Reviews | 69% |
|---|---|
| Constructive Feedback | 31% |
Positive Reviews From Servpro Industries Employees
- What did you like most about the interview process?Everyone seemed to love the business
- What did you like most about the interview process?The lady who interviewed me was really nice but she left out a lot of details that would have been nice to know before I accepted the job.
- What are some of the best things about your team?We all work together well
Constructive Feedback From Servpro Industries Employees
- What needs to change to make the company culture better?The owners need to take some kind of class about fostering a more positive environment
- What does the leadership team need to get better at?EVERYTHING. More about the people and culture and not about money
- What's going wrong and how can it be improved?I doubt it will ever improve. They think that they are doing nothing wrong. Until they start paying women just as much as they pay men then nothing will ever change.
Servpro Industries Company Information
Servpro Industries Company Overview
Servpro is a family owned company with a culture of working diligently in the pursuit of the American Dream.
Servpro Industries Mission, Vision & Values
Servpro Industries Mission Statement
To develop a team of quality people who focus on excellent service, fairness and mutual respect.
Servpro Industries Values
Mission: To develop a team of quality people who focus on excellent service, fairness and mutual respect. Vision: To be the premier cleaning and restoration company in the world. Purpose: To help entrepreneurs succeed. Core Values: Believe in a Dream. ... Long Term Goals: $5 Billion in Gross Franchise Volume by 2020.
| Headquarter | Gallatin, TN United States of America |
|---|---|
| Website | www.servpro.com |
| Founding Date | 1971 |
| Company Status | Private |
Servpro Industries Competitors
Servpro Industries competitors include Chem-Dry, Stanley Steemer, ServiceMaster, and Angi. Servpro Industries ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Servpro Industries compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Servpro Industries Employees
87 employees at Servpro Industries have reviewed Servpro Industries across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 87 Servpro Industries employees give their leadership a grade of C, or Bottom 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Servpro Industries are mostly dissatisfied with their total compensation at Servpro Industries, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Servpro Industries are generally satisfied with their team. 87 Participants grade the quality of their coworkers a C-. The majority believe the meetings at Servpro Industries are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Servpro Industries believe the environment at Servpro Industries is positive. Most Participants believe the pace of work at Servpro Industries is moderate. About 53% of the employees at Servpro Industries work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Servpro Industries are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Servpro Industries employees generally work 9.1 hrs a day
Work Hours
A Day in the Life
Employees at Servpro Industries report the work pace is moderate
Work Pace
A Day in the Life
75% of Servpro Industries employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Servpro Industries employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
64% of Servpro Industries employees call their work environment positive
Environment
Joining Servpro Industries - Employee Onboarding
The prevailing opinion from employees about joining Servpro Industries is that the company was somewhat prepared on their first day. Servpro Industries employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Servpro Industries KPIs and OKRs
Employees’ understanding of Servpro Industries' KPIs and OKRs is essential for its success. Out of 4 Servpro Industries employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Servpro Industries CEO & Leadership
Servpro Industries CEO - Susan Steen
71 /100
Susan’s approval rate is just above average, putting Susan in the Top 35% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Bowling Green, KY. Susan Steen is well regarded by employees for the Outlook Servpro Industries offers, and ranks among the Top 50% of CEOs by employees in that category. Susan is most liked by employees with the company for Less than 1 Year and employees with Over 10 Years experience. However, employees with Entry Level experience have a slightly unfavorable view of the CEO. When compared to Servpro Industries’s competitors, Susan Steen ranks just above Stanley Steemer’s CEO Wesley Bates. With Susan’s leadership, Servpro Industries employee respondents are most happy about their Outlook and Environment. Susan was rated slightly below average for Diversity.
Servpro Industries Leadership
The Servpro Industries Executive Team is rated a “C-” and led by CEO Susan Steen, Executive Rick Isaacson, and AVP and National Accounts Division Manager John Sooker
Susan Steen CEO / President
Susan Steen serves as the CEO / President of Servpro Industries.
Rick Isaacson Executive
Rick Isaacson serves as the Executive of Servpro Industries.
John Sooker AVP and National Accounts Division Manager
John Sooker serves as the AVP and National Accounts Division Manager of Servpro Industries, Inc.. John started at... read more
John Baker CFO
John Baker serves as the CFO of Servpro Industries.
john everty CFO
john everty serves as the CFO of Servpro Industries.
Andrea McCarthy Chief Sales & Marketing Officer
Andrea McCarthy serves as the Chief Sales & Marketing Officer of Servpro Industries, Inc.. Andrea started at Servpro... read more
Cristan Newton SVP Commercial Loss Division at Servpro Washington County
Cristan Newton serves as the SVP Commercial Loss Division at Servpro Washington County of Servpro Industries, Inc..... read more
Kevin Miller Vice President of Marketing
Kevin Miller serves as the Vice President of Marketing of Servpro Industries.
Servpro Industries Salaries
How much does Servpro Industries pay?
How much do people at Servpro Industries get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Servpro Industries is $115,350, or $55 per hour, while the estimated median salary is $119,514, or $57 per hour.
At Servpro Industries, the highest paid job is a General Counsel at $271,326 annually and the lowest is a CS Rep at $45,175 annually. Average Servpro Industries salaries by department include: Product at $138,880, Marketing at $159,066, Finance at $74,358, and Admin at $55,187. Half of Servpro Industries salaries are above $119,514.
37 employees at Servpro Industries rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 119 ratings) while 36 employees at Servpro Industries rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 41 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $70k | $70k | 1st Percentile |
20th Percentile $92k | $92k | 20th Percentile |
40th Percentile $119k | $119k | 40th Percentile |
60th Percentile $195k | $195k | 60th Percentile |
80th Percentile $267k | $267k | 80th Percentile |
100th Percentile $346k | $346k | 100th Percentile |
$115,350*
Average Compensation
$119,514*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Servpro Industries Salaries by Department
Diversity & Inclusion at Servpro Industries
Diverse employees at Servpro Industries score the company 48/100 across various culture categories, placing Servpro Industries in the Bottom 10% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Servpro Industries across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Servpro Industries Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Servpro Industries PTO
Servpro Industries' PTO and Vacation policy typically gives 15-20 days off a year with 0% of employees expected to be work free while out of office. Servpro Industries' benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Servpro Industries Careers
Servpro Industries Jobs
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Overview of Candidates Interested in Servpro Industries on Comparably
Candidates By Department
Admin | 33% | |
|---|---|---|
Marketing | 33% | |
All Industries | 33% |
Candidates By Location
Nashville | 67% | |
|---|---|---|
Clinton | 33% |
Frequently Asked Questions regarding Servpro Industries
Who is the CEO of Servpro Industries?
Servpro Industries CEO is Susan Steen, their score by employees is 71
What is Servpro Industries eNPS?
The eNPS for Servpro Industries is 8
What is the salary for IT Manager in Servpro Industries?
IT Manager average salary in the US is 102k
What are the salaries in the Operations in Servpro Industries?
The average salaries for Operations in Servpro Industries is 94k
Who are Servpro Industries competitors?
Servpro Industries main competitors are Chem-Dry, Stanley Steemer, ServiceMaster, Angi
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