fairness and communication with the employees
being fair to all employees
Have some good employees. But most of the time they are hired by managers and are friends with them.
Dread the back stabbing and never knowing if your customer came back and you didn't get credit for the sale
They are not honest and fair in commission sales. There is a lot of sales stealing. the tone is set by the store managers.
Years ago when I was hired, we had a regional manager that was fantastic. He knew how to hire people. He earned your respect.
They pay as little as possble and set the commission scale so high it is impossible to make anything. It was not this way before Signet bought us out.