Comparably Awards

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. SmartBug is a 2x HubSpot North America Partner of the Year, a Master Elite partner of Klaviyo, Google Premier Partner, and has secured hundreds of awards for excellence and client work. CEO & Founding Date SmartBug Media was founded in 2008, and its current CEO is Jen Spencer. Since its inception over a decade ago, SmartBug Media has grown to 200-plus employees. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 176

TOTAL RATINGS: 5309

CEO: Jen Spencer

eNPS at SmartBug Media

SmartBug Media's Employee Net Promoter Score (eNPS) is 74, as rated by 172 employees. Employee Net Promoter Score tracks SmartBug Media employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at SmartBug Media to a friend? Today, 79% of SmartBug Media employees would encourage their friends to become coworkers, whereas 16% are neutral and 5% would not recommend working at SmartBug Media to their friends.

Last updated months ago.

Where This Score Ranks SmartBug Media's eNPS

TOP
10%
In the Top 10% of 1814 Similar Sized Companies on Comparably
TOP
5%
In the Top 5% of 354 Nearby Companies in Los Angeles
2nd
2nd place versus 4 competitors rated on Comparably

Feb

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Aug

Sep

Jan

Promoters
Passives
Detractors

Who Ranks SmartBug Media's eNPS the Highest?

Department - Executive 100/100

Department - IT 100/100

Department - Sales 90/100

Who Ranks SmartBug Media's eNPS the Lowest?

Ethnicity - Other 31/100

Department - Operations 40/100

Experience - Entry Level 50/100

SmartBug Media eNPS At a Glance

SmartBug Media employees are more likely to recommend SmartBug Media as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The Executive department and the IT department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at SmartBug Media to a friend?” Based on 172 ratings, SmartBug Media ranks 2nd place versus its 4 competitors and is right below Impulse Creative.

Compared to other companies in Los Angeles, SmartBug Media falls into the Top 5% of 354 companies. The last rating was provided months ago.