SmartBug Media Culture | Comparably
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SmartBug Media Claimed Company
SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. SmartBug is a 2x HubSpot North America Partner of the Year, a Master Elite partner of Klaviyo, Google Premier Partner, and has secured hundreds of awards for excellence and client work. CEO & Founding Date SmartBug Media was founded in 2008, and its current CEO is Jen Spencer. Since its inception over a decade ago, SmartBug Media has grown to 200-plus employees. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
176
TOTAL
RATINGS
5309
Updated on: November 7, 2023

SmartBug Media Company Culture

SmartBug Media Culture

This score is derived from employee ratings & reviews
Choice Employer
A
4.6/5

Top Rated Culture Dimensions

CEO Rating
A+
Environment
A+
Executive Team
A+
Leadership
A+
Manager
A+

SmartBug Media CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Jen Spencer SmartBug Media's CEO
Jen Spencer
94 /100
See More

Diversity at SmartBug Media

Top 40%Top 40% of Similar Size Companies on Comparably
B-

Diverse employees at SmartBug Media have rated Team, CEO Rating, and Executive Team as the highest categories they have scored

Women at SmartBug Media

Top 25%Top 25% of Similar Size Companies on Comparably
B

Women at SmartBug Media have rated Team, CEO Rating, and Outlook as the highest categories they have scored

SmartBug Media eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 10%Top 10% of Similar Size Companies on Comparably

Recommend to a Friend?

74

SmartBug Media employees are 74% more likely to recommend SmartBug Media as a great place to work

79%Promoters
16%Passives
5%Detractors

Working at SmartBug Media

Working at SmartBug Media is rated highly by 176 employees, across various culture dimensions. SmartBug Media employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting SmartBug Media’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Los Angeles. See below in detail how working at SmartBug Media was rated by employees.

Overall Company Culture at SmartBug Media

A

Overall Company Culture at SmartBug Media is rated A

Last updated months ago

Top
10%

SmartBug Media ranks in the Top 10% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 176 Employees

View Results
0
20
40
60
80
100
Design
90
Design90
Sales
90
Sales90
IT
89
IT89
Customer Success
88
Customer Success88
Marketing
88
Marketing88
Communications
87
Communications87
Operations
77
Operations77

SmartBug Media Employee Reviews

Out of 1187 SmartBug Media employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping SmartBug Media improve their work culture.

97%
3%
Positive Reviews97%
Constructive Feedback3%

Positive Reviews From SmartBug Media Employees

  • What are some of the best things about your team?
    We all work hard. Support each other when someone's workload gets heavy. Most importantly, we make each other laugh.
  • What makes you most happy at work?
    That I am able to work from anywhere, and that my managers have the confidence that I will deliver the work.
  • What do you like best about the leadership team?
    I like our leadership's transparency and how invested they are in not only SmartBug's success but the success of everyone at the company.
Read More Positive Reviews

Constructive Feedback From SmartBug Media Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    I think there should be a consideration for location in which people live and that should reflect in compensation.
Read More Constructive Reviews

SmartBug Media Company Information

SmartBug Media Company Overview

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. SmartBug is a 2x HubSpot North America Partner of the Year, a Master Elite partner of Klaviyo, Google Premier Partner, and has secured hundreds of awards for excellence and client work. CEO & Founding Date SmartBug Media was founded in 2008, and its current CEO is Jen Spencer. Since its inception over a decade ago, SmartBug Media has grown to 200-plus employees.

SmartBug Media was founded in 2007 and its current CEO is Jen Spencer. Since its inception 19 years ago, SmartBug Media has grown to 200 employees.

SmartBug Media Mission, Vision & Values

SmartBug Media Mission Statement

Doing extraordinary work with extraordinary people.

SmartBug Media Values

  • Just do it!
  • Pursue growth and learning
  • Be positive and have fun
  • Be innovative, flexible, and open-minded
  • Rock it for the customer
  • Bend, don't break
  • Build belonging
SmartBug Media Mission, Vision & Values

Sustainability and Corporate Social Responsibility at SmartBug Media

SmartBug initiated its pro bono marketing program in 2019 as an in-kind donation to select nonprofit organizations. SmartBug employees nominate groups they think could benefit from agency support for a quarter-long “contract” during the calendar year. Past recipients of the company’s deep bench of experience — SEO, marketing, blogging, design and training — include Girls in Tech, Luminary and PLAY Phoenix. Drink Local. Drink Tap. Inc. was chosen as the Q3 2022 organization.

Sustainability at SmartBug Media
Headquarter4533 MacArthur Blvd, Suite A-2155
Newport Beach, CA 92660
United States of America
Websitewww.smartbugmedia.com
Founding Date2007
Tel949-236-6448
Company StatusPrivate
Jobswww.smartbugmedia.com/culture-and-careers
Social Sites
  • CEO Jen Spencer on stage at SmartBugapalooza 2023.
  • SmartBugs at SmartBugapalooza 2023 in Berkeley, CA.
  • Jen Spencer, CEO of SmartBug, and Yamini Rangan, CEO of HubSpot at at SmartBugapalooza 2023 in Berkeley, CA.
  • SmartBugs at at SmartBugapalooza 2023 in Berkeley, CA.
  • Aubreigh Blair receiving SmartBug of the Year at the annual SmartBug awards during SmartBugapalooza 2023 in Berkeley, CA.
  • SmartBugs at SmartBugapalooza 2023 in Berkeley, CA.
  • SmartBugs enjoying the roaring 20's themed night at SmartBugapalooza 2023 in Berkeley, CA.
  • SmartBugs all dressed up for a roaring 20's themed evening at SmartBugapalooza 2023 in Berkeley, CA.
12345678910

SmartBug Media Employees

SmartBug Media has 200 employees. 176 employees at SmartBug Media have reviewed SmartBug Media across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 176 SmartBug Media employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at SmartBug Media are pleased with their total compensation at SmartBug Media, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at SmartBug Media are extremely happy with their team. 176 Participants grade the quality of their coworkers an A+. The majority believe the meetings at SmartBug Media are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at SmartBug Media believe the environment at SmartBug Media is positive. Most Participants believe the pace of work at SmartBug Media is comfortably fast. About 77% of the employees at SmartBug Media work 8 hours or less.

Overall, the employees at SmartBug Media are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
SmartBug Media employees generally work 8.5 hrs a day
Work Hours
A Day in the Life
Employees at SmartBug Media report the work pace is comfortably fast
Work Pace
A Day in the Life
99% of SmartBug Media employees look forward to interacting with their team every day
Coworkers
A Day in the Life
90% of SmartBug Media employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
SmartBug Media employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
99% of SmartBug Media employees call their work environment positive
Environment

Joining SmartBug Media - Employee Onboarding

The prevailing opinion from employees about joining SmartBug Media is that the company was very prepared on their first day. SmartBug Media employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

SmartBug Media Employee Onboarding

SmartBug Media KPIs and OKRs

At SmartBug Media 75% of employees think their department KPIs and OKRs are clear. Employees’ understanding of SmartBug Media's KPIs and OKRs is essential for its success. Out of 157 SmartBug Media employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 150 have said yes.

AnswerPercent
Yes96%
No4%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes75%
No25%
Are the KPIs/OKRs for your department clear?
SmartBug Media KPIs & OKRs

SmartBug Media CEO & Leadership

Jen Spencer SmartBug Media's CEO
94 /100

SmartBug Media CEO Awards and Recognitions

Best CEOs for Women 2023 (Small & Midsize Companies)
Best CEOs 2022 (Small & Midsize Companies)
Best CEOs for Diversity 2022 (Small & Midsize Companies)
Best CEOs for Women 2022 (Small & Midsize Companies)
Best CEOs 2021 (Small & Midsize Companies)

SmartBug Media’s CEO Jen Spencer started in this role in 2022. Jen’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Los Angeles. With a high CEO score, Jen Spencer has won the Best CEOs for Women in 2023. In addition, Jen has garnered Best CEOs for Diversity in 2022 specifically for Diversity, making SmartBug Media’s CEO one of the top rated CEOs by diverse employees. SmartBug Media’s CEO is highly regarded especially by employees in the Executive department, employees in the Sales department, and employees in the Customer Success department. However, employees in the Operations department, Asian or Pacific Islander employees, and employees identified with Other ethnicities have a less favorable view of the CEO and believe there is room for improvement. Compared to SmartBug Media’s competitors, Jen Spencer ranks right above New Breed CEO Patrick Biddiscombe. Under Spencer’s leadership, SmartBug Media employee respondents are most happy about their Environment and the company’s Executive Team. Diversity and Compensation are two areas, according to respondents, where SmartBug Media could stand to see real improvement.

SmartBug Media Leadership

The SmartBug Media Executive Team is rated an “A+” and led by CEO Jen Spencer, CEO Jen Spencer, and Senior Vice President of Creative Damon Yerian

  • Jen Spencer CEO / President

    Jen Spencer CEO / President

    Jen oversees all operations, executing on SmartBug's growth and market expansion strategy, which is focused on... read more

  • Jen Spencer CEO

    Jen Spencer serves as the CEO of SmartBug Media.

  • Damon Yerian Senior Vice President of Creative

    Damon Yerian serves as the Senior Vice President of Creative of SmartBug Media.

  • Stephanie Valenti CRO

    Stephanie Valenti serves as the CRO of SmartBug Media.

  • Tim Schwartz Vice President of Technology

    Tim Schwartz serves as the Vice President of Technology of SmartBug Media.

  • Lael Vaughn General Counsel

    Lael Vaughn serves as the General Counsel of SmartBug Media.

  • Mark Diment CFO

    Mark Diment serves as the CFO of SmartBug Media.

See More Executives

Explore SmartBug Media Leadership Team

SmartBug Media Salaries

How much does SmartBug Media pay?

176 employees at SmartBug Media rank their Compensation in the Top 30% of similar sized companies in the US (based on 508 ratings) while 175 employees at SmartBug Media rank their Perks And Benefits in the Top 20% of similar sized companies in the US (based on 362 ratings).

Last updated months ago.

1st Percentile
$144k
$144k1st Percentile
25th Percentile
$172k
$172k25th Percentile
50th Percentile
$186k
$186k50th Percentile
75th Percentile
$227k
$227k75th Percentile
100th Percentile
$310k
$310k100th Percentile
N/A
Average Compensation
$205,142*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Explore SmartBug Media Salaries

Diversity & Inclusion at SmartBug Media

Diverse employees at SmartBug Media score the company 83/100 across various culture categories, placing SmartBug Media in the Top 40% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at SmartBug Media across various culture dimensions.

An Inclusive Culture: No walls. No ceilings. No excuses.,,We don’t pretend to be perfect, but we promise to always work toward dissolving the walls, ceilings, and excuses that hinder creating a healthy and inclusive workforce. SmartBug is dedicated to continual improvement. The only way we’ll grow to our full potential is by ensuring that we have a diverse mix of unique people powering our ideas.,,We don’t need cookie cutter employees. We need curious human beings with different perspectives being their authentic selves.

Ranked Culture the Highest

Women 89/100
Department - Marketing
Men 92/100
Department - Design
Diverse Employees 90/100
Department - Design

Ranked Culture the Lowest

Women 87/100
Department - Communications
Men 87/100
Department - Marketing
Diverse Employees 85/100
Department - Marketing
Explore SmartBug Media Diversity & Inclusion

SmartBug Media Perks & Benefits

- Unlimited book reimbursement - Professional development budget for each employee - Quarterly certification days dedicated to professional development - Remote work allowance, up to $100 per month - Annual SmartBugapalooza leadership conference - In Real Life (IRL) meetup reimbursement, up to $100 per month - Discretionary sick time - Paid 4-week sabbatical leave every 5 years of employment

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus

Office Perks

  • Pet-Friendly
  • Company Social Outings
  • Work From Home Policy
Explore SmartBug Media Perks and Benefits

SmartBug Media PTO

SmartBug Media PTO policy is a critical component of the benefits package offered to employees.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SmartBug Media PTO Policy

SmartBug Media Careers

SmartBug Media Jobs

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Overview of Candidates Interested in SmartBug Media on Comparably

Candidates By Department

All Industries
50%
Business Development
10%
Engineering
10%
Executive
10%
Product
10%
Other
10%

Candidates By Location

Los Angeles
60%
Dallas
10%
Santa Clara
10%
Irvine
10%
Other
10%

SmartBug Media Internship Program

Acquiring a position in SmartBug Media's Internship Program is generally does not offer internships. Why intern at SmartBug Media? Employees are extremely happy at SmartBug Media and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. SmartBug Media employees say they’re never bored at work. Additionally, 72% have developed close friendships with their co-workers.

How difficult is it to get an internship at SmartBug Media?

Marketing
Very Difficult0%
Somewhat Difficult0%
Not Difficult0%
Difficult0%
Does Not Offer Internships100%
Answered by 3 Marketing Interns
Explore SmartBug Media Internship Program

Frequently Asked Questions regarding SmartBug Media

What is SmartBug Media address?

SmartBug Media location is at 4533 MacArthur Blvd, Suite A-2155

Who is the CEO of SmartBug Media?

SmartBug Media CEO is Jen Spencer, their score by employees is 94

What is SmartBug Media eNPS?

The eNPS for SmartBug Media is 74

How many employees work in SmartBug Media?

SmartBug Media has 200 employees

Who are SmartBug Media competitors?

SmartBug Media main competitors are Impulse Creative, LyntonWeb, Revenue River, New Breed

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