Smith's Food and Drug Employee Reviews
Out of 187 Smith's Food and Drug employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Smith's Food and Drug improve their work culture. The Sales team, with 59% positive reviews, reports the best experience at Smith's Food and Drug compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I wish tbey would listen as well. Encourage the employees that show up to work. Pay attention to whats going on around the store.
They were available at most times
I love my boss except for one thing. He won’t give me a starting wage of 15.00 an hour. I thought Smiths raised their hourly wage so why am I at 12.50. I don’t get any help about my wage. Thank
Review from Customer Success Dept
Good leaders and treated you well
understanding, kind, always thankful , lets us know how much the care about the team they have
What does the leadership team need to get better at?
Being involved with the team and there when they are needed, not off wandering or sitting in the office on their phone. Not acting like it's not their job to handle an issue that comes up. Treat everyone with respect, not just those of family or those in the inner circle.
Review from Customer Success Dept
communication, consistency, professionalism, Anger, scheduling
Appreciating their long term employees
Review from Customer Support Dept
scheduling promised hours, transparent about whats going on in the kiosk, HR keeping private chats private, managers doing their job correctly (paperwork especially (my manager hardly does theirs) as well as ordering product)
Change the demeanor in which they speak with people. Let people work in the department they are scheduled. Don't interpret people well they are on a break especially in the break room.
What is the best part about your compensation package?
Training, benefits, options to grow thru daily training.
I am not sure how to answer.
Review from Customer Success Dept
I don't know. Haven't experienced it.
It's fine. affordable and easy
Legal and school reimbursement programs
Why do you feel undervalued and what would make you feel better about your compensation?
Being treated like a person and not just a name. I work graveyards so management is rarely there and they never answer and questions or concerns unless it's morning even in emergency situations.
I work in the starbucks dept and I get paid $6 less than if I were to work at a starbxuks not connected to kroger. Other benefits that are at normal starbucks that kroger starbucks lacks are: tips, free food/drinks, Merch, schooling, good management, promised hours
Back in the day cashiers were compensated fairly. Now you are expected to stand on your feet 8 hours a day, resulting in early back, hip and feet problems that last for the rest of your life. No way are we compensated fairly. Management cutting corners everywhere. Its ridiculous.
Better contracts, and higher wages.
Higher and more competitive wages.
What are some of the best things about your team?
They open up with a lot of influencing talents.
Review from Customer Success Dept
Training to stay silent but I'm breaking out!
The employees and the customers
Review from Customer Support Dept
My coworkers are the best they listen, are constructive. We all get along until you reach upper management nobody gets along with them on my team
Outgoing fun and also very helping
What do your coworkers need to improve and how could you work together better?
Work ethic, respect, responsibility. This is not high school and must not be treated as a hang-out session. I don't think there is any way to work together better.
Review from Customer Success Dept
If they would treat us fairly
Stop sexually harassing me and customers
Review from Sales Dept
Act like they are at work and work as a team
need to be better trained and informed
What is most positive about the culture and environment at your company?
The show managers put on for customers
People first. I am a huge believer in treating everyone as if they were a part of your own family.
Staff, create a team , a team makes uo part of me
I don't see il that this is a quality of life
coworkers and the discounts nothing else
What needs to change to make the company culture better?
Respect and Apprecation of your employees
Review from Customer Support Dept
Train management to be better people
Have the upper management realize were people with lives and feeling. All they care about is money not people
Management needs to remember. We are all human, not just them.
Review from Customer Support Dept
What did you like most about the interview process?
That every level of store support were there and gave me an honest assessment of how the position would be
It was very friendly to interact with!
Review from Customer Success Dept
They made me feel at ease immediately.
Friendly casual when interacting with HR
It was quick and direct
What would you improve about your company's interview process?
Having an actual interview, not just hiring whoever they like or don't like. Hiring is based on what the person has experience in, and not hiring someone for a manager who has had zero experience as one or even in a retail workplace.
Review from Customer Success Dept
A process that seeks ambition and ingenuity. Merch is about creating ways to attract people to buy things. The company hires people now that behave like zombies.
Have management of BOTH genders together in interview
Review from Sales Dept
What makes you most happy at work?
Going home at the wnd of the dae
The gr don to be myself while givien the guidelines and schemtics
Making a new adjustment every day.
Review from Customer Success Dept
Employees and cohesiveness of managers.
Helping customers and educating them how to save save money.
What's going wrong and how can it be improved?
Respect and appreciation of your employees
Review from Customer Support Dept
The store management needs to be better. The persons running the store are not qualified.
The overrall negative and demoralizing work enviroment has started to significantly impact customer service. Talking with long time coworkers they said there has been a huge shift in the way management handles employees and that has caused a huge dip in customer interaction lately.
Again. Lets have a conversation.
I would get sick to my stomach on the night of my day off knowing I had to go back to Smith's
What do you like best about your company?
The ONLY thing I like about my company is my coworkers and customers
Review from Sales Dept
What would you most like to see improved at your company?
Recognition to lower level employees. Management could be better and not so fake
Review from Sales Dept