Smith's Food and Drug Leadership Employee Reviews

All

Positive

Constructive

What do you like best about the leadership team?

I wish tbey would listen as well. Encourage the employees that show up to work. Pay attention to whats going on around the store.

They were available at most times

I love my boss except for one thing. He won’t give me a starting wage of 15.00 an hour. I thought Smiths raised their hourly wage so why am I at 12.50. I don’t get any help about my wage. Thank
Review from Customer Success Dept

Good leaders and treated you well

understanding, kind, always thankful , lets us know how much the care about the team they have

Flexible and understanding to our situations.
Review from Customer Support Dept

Debatable type of question due to circumstances
Review from Sales Dept

There is more than one to voice your concerns.
Review from Operations Dept

We have gotten new managers within the last two months and I really don't like the leadership team at all.
Review from Sales Dept

The Managers at Smith's are very down to earth but very direct and maintiain professionalism even when faced with rude customers
Review from Customer Support Dept

They strive to improve where needed.
Review from Sales Dept

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What does the leadership team need to get better at?

Being involved with the team and there when they are needed, not off wandering or sitting in the office on their phone. Not acting like it's not their job to handle an issue that comes up. Treat everyone with respect, not just those of family or those in the inner circle.
Review from Customer Success Dept

communication, consistency, professionalism, Anger, scheduling

Appreciating their long term employees
Review from Customer Support Dept

scheduling promised hours, transparent about whats going on in the kiosk, HR keeping private chats private, managers doing their job correctly (paperwork especially (my manager hardly does theirs) as well as ordering product)

Change the demeanor in which they speak with people. Let people work in the department they are scheduled. Don't interpret people well they are on a break especially in the break room.

Being supportive. There is nothing more demoralizing than getting beat up everyday by customers, while having employee shortages, while EVERYONE is new around you, while there are supply chain issues, and having district/corporate staff walk you and tell you it's not good enough. Empathize. Help.

Management needs to learn how to manage a store correctly & correct problems that arise that are beyond the employees' scope to fix. (This typically doesn't happen at my store - instead, shortcuts & other such nonsense is taken & the problem never gets fully resolved.) Technology needs upgrade.

CHOOSING BETTER MANAGERS THAT GENUINELY CARE ABOUT THEIR EMPLOYEES AND WELL BEING

Being respectful toward the customers and employees

Everything from the basics of leadership to the way we sell and promote.

Realizing that people on the floor are people too and that life happens to all of us. Handling of the pandemic response and security implementations have terribly scattered, unorganized, and even downright nonsensical at times. I'm disgusted with Kroger's decision to close 2 stores for 3$ an hour!
Review from Customer Success Dept

They need to care for people as much as they care about themselves

Communication, equal treatment with discipline and praise, their people skills (when it comes to managing) are the absolute worst! They rely on intimidation, and belittling to get their point (that is NEVER wrong) though.
Review from Sales Dept

Holding management accountable and being in touch with needs of the local stores.
Review from Customer Support Dept

They need some compassion for their fellow man. They treat everyone as if they are beneath them. Acting as if they weren't once in their shoes. Having a everyone is replaceable resolve and complete lack of respect for anyone one not in their pay grade. They are lazy, ungreatful, selfish.
Review from Operations Dept