Sonder Employee Reviews
Out of 396 Sonder employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Sonder improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Sonder compared to all other departments at the company. The Operations team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Empathy, buidling connections, honesty, accountability, being reliable
Being leaders. Classes in leadership may help.
Greed is the driving factor for the team. You cannot change a greedy person.
Review from Operations Dept
Everything. On the high-levels, Sonder is about profit and does not care about emloyees or guests. They tell a good story and wrap it in a ribbon but nothing coud be farther from the truth.
Review from Operations Dept
Sonder's higher up management is very removed from its hourly employees and city level management. There are many city level issues (both employee and operations related) that need to be addressed that headquarters don't know about and there are no systems in place to find out about them.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Sonder makes it incredibly difficult to discuss pay and blame the company's wellbeing whenever you do raise the concern. They pressure you to take responsibility outside your role and try to make it seem like they're benefitting you rather than taking advantage.
We are not paid a living wage.
Whole Markets sre underpaid. Its why the company is falling apart
The hours are long and the comp is fair/ average
Actual clients to see and earn money
What do your coworkers need to improve and how could you work together better?
Leadership should be paid way less. The wrong people are always promoted
Sonder is changing their model, they used to have native english and french speakers as customer service, but recently changed to focus on outsourcing for lower cost in labour (philippines). During my time working with outsourced employees, half of my job became fixing their mistakes.
Being a team. Everyone feels like they're going to get fired so we're all siloed.
Communication. Everyone is stressed about deadlines but there are teams that are just not nice.
Review from Operations Dept
What needs to change to make the company culture better?
There's a lot of talk about company culture, but nothing to show for it. Quite disappointing.
A focus on culture. Don't think they know what it is.
office openings / hybrid options
Just go to another company.
Review from Operations Dept
Sonder headquarters and city managers are out of touch with their hourly employees. It took over 6 months for my GM to learn my name. HQ and GMs need to be MUCH more communicative.
Review from Operations Dept
What would you improve about your company's interview process?
The people hiring had no business hiring anyone. They hired people who were like them.
Make it a normal interview.
What's going wrong and how can it be improved?
The wrong people were let go. The bad people get promoted
Everything. Everywhere you look. And so many lies. It's all falling apart.
Change of greedy management team.
Review from Operations Dept
What would you most like to see improved at your company?
More professionalized HR (in process!). We're a startup that's building the plane as we fly it!