SPS Commerce Leadership Employee Reviews
What do you like best about the leadership team?
Really good vision and flexible way forward.
Review from Engineering Dept
they hear us and do their best to help out team succeed
Review from Customer Success Dept
Frequent communication at a reasonable and understandable level
Review from Customer Support Dept
They actually listen and often ask for input on how to improve processes.
Review from Customer Success Dept
They are as transparent and clearly communicate our goals and objectives.
Review from IT Dept
Transparent communication and empowerment of employees
Review from HR Dept
they seem genuine and authentic
Review from HR Dept
Career ladder remains unclear and external resourcing is often over valued compared to those building their career at SPS
Review from Customer Success Dept
Balanced approach to growth and investment in the team to drive sustainable growth.
Review from Customer Success Dept
Approachability, Availability, Awareness, willingness to do or demonstrate the work that they ask be done.
Review from Sales Dept
They allow flexibility and are extremely accessible.
Review from Marketing Dept
Open, honest, employee and customer focus, no politics
I like their can-do attitude, and their approach to business.
Review from IT Dept
Open, Inspiring, Innovative, Driven, Success
Review from Customer Success Dept
If asked for information, it's provided.
Review from Marketing Dept
Our vision is clear and consistent
Review from Sales Dept
Planning ahead and care for the employees
Review from Customer Support Dept
commitment to the business priorities
Review from Customer Success Dept
They are strait to the point
Review from HR Dept
All information are all out. My manager meet with us almost every week to go over information / details that we should know.
Review from Customer Success Dept
What does the leadership team need to get better at?
Managers need to follow through with the things they promise to assist with.
Review from Customer Success Dept
Updating policies to be more inclusive, like a realistic maternity leave and options for part-time work.
Review from Customer Success Dept
Be more aligned to the market.
Review from Sales Dept
respect and listen to staff; handle complaints; assess staff's remuneration, and so on
Review from Operations Dept
The Senior Management team has made numerous decisions and movements over the last several years that have improved their life and financial situations while not doing the same for their employees, all while lying to our faces and saying employees come first.
Review from Customer Success Dept
Eliminate the large amount of processes and the extreme oversight of teams. The agile process is an over gross expense of time and finances which could be cut. The System Demos provide no value to stake holders and there is little to no engagement from team members.
Review from IT Dept
Valuing employees and hiring enough people to do the work they are asking us to do
Review from Engineering Dept
- Demonstrating their value of "Employees Come First"
Review from IT Dept
work life balance / Project acceptable Load
Review from Customer Success Dept
Processes. People need to know how do to their jobs and not dump all of the work on the people that do show up and work hard.
Review from Operations Dept
Individual contributors should be valued equally to managers. When issues arise, SPS sides with managers, making individual contributors feel undervalued and distrustful of management and HR's ability to address concerns.
Review from Engineering Dept
Fair compensation, salaries are ridiculously below market rate.
Review from Engineering Dept
Passing down the objectives with transparency on the reasoning behind these objectives/initiatives
Review from Sales Dept
Take in more outside ideas, truly live the company values - if employees come first, treat them and pay them that way vs banging your chests about how SPS will never be on the top end of the pay scale - when our old CEO made $20m last year, and new CEO made $7m on day one.
Review from Sales Dept
Pay industry standard for all positions as well as hire experience employees. There also needs to be more diversity, especially a the executive level
Focus more on employee perspective instead of pushing through initiatives from the top that aren't practical. Wages are low and workload is high. Employee wellbeing isn't being prioritized
Review from Customer Success Dept
Listening to their employees and not forcing decisions upon them. Be more attuned to the market so you do not end up losing employees.
Review from Sales Dept
Pay equity is not great. Hire more diverse leadership. Stop forcing employees to come into the office for no reason (other than helping out the Minneapolis Downtown Council). SPS doesn't currently put employees first.
Review from Customer Success Dept
They need to stop micro managing and focus on the long term solution of the problem. Not by making the employees as the solution to the problem
Review from Customer Support Dept
Treating employees like adults. Enough of the college campus theatrics and corporate pep rallies
Review from Customer Support Dept