SPS Commerce Outlook Employee Reviews

Learning new things, both technically and socially.

Review from Engineering Dept

Socializing with customers and coworkers at the beginning and end of meetings

Review from Customer Success Dept

What makes me happiest at work are my supportive colleagues, the continuous opportunities for learning and personal growth, and being able to contribute to meaningful improvements. It's incredibly rewarding to play a part in both the company's success and my own development.

Review from Customer Support Dept

Solving a problem that impacts many people

Review from Customer Support Dept

When I'm able to resolve a complex problem. When it seems like the sky is falling, that is when I do my best work. There is nothing more rewarding taking an angry customer and turning them into a happy customer.

Review from Customer Success Dept

I am most happy being able to give my team valuable advice. I love when they walk away from a conversation feeling more confident from direction/feedback I have given.

Review from IT Dept

My responsibilities and collaboration with stakeholders

Review from HR Dept

getting to solve problems and talk to people

Review from HR Dept

the people I get to work with

Review from Customer Success Dept

The opportunity to better my customers

Review from Customer Success Dept

Winning deals! The thrill of victory keeps me coming back.

Review from Sales Dept

Make a difference together with the team

I love what I do, the team I work with and the customers I support. I am truly passionate about SPS and driving our success.

Review from Customer Success Dept

Succeeding, getting good feedback, seeing work come to fruition

Review from Marketing Dept

The people I work with

Review from Marketing Dept

Empowering and coaching others as well as being intrinsicly driven by results

Review from Sales Dept

guiding my team and assisting them with challenging issues

Review from Customer Support Dept

The flexibility to work from home

Review from Customer Success Dept

that every day can be different and that makes it nice

Review from HR Dept

the people that you are working with.

Review from Customer Success Dept

I have would appreciate the opportunity to work 4 days vs 5. It's difficult to manage all of my work and life at home and I don't think it NEEDS to be difficult. I think that type of stress can be mitigated with intentional policies from the executive team.

Review from Customer Success Dept

Pay and perks need to be reflective of work. Lower pay and benefits mean that only the bad-quality staff are staying behind while others jump ship.

Review from Sales Dept

There is way too much upper and middle management and far too little actual resources/staff to actually accomplish the work. We are focused on buying other companies and growing and selling and forcing our customers to buy things but wont address our extremely dysfunctional communication and process

Review from Marketing Dept

see above, it's all about the same

Review from Operations Dept

The company does not value its employees

Review from Engineering Dept

It's a job so it's not to say anything is 'wrong' - the reality is that we have a lot of work to do and competing priorities/timelines

Review from Business Development Dept

We aren't being paid enough to keep up with inflation, the housing market, and just general cost of living increases.

Review from Customer Success Dept

Slow implementation timelines, customers expect the best from us and we do not always meet that

Review from Sales Dept

Lack of visibility, understaffed team, lack of evolution

Review from Marketing Dept

Better alignment and transparency around SIs and goals. Teams are all going about these SIs from their own department operating plan resulting in similar work being done or creates tensions between two equally important priorities which leaves people feeling burnt out.

Review from Marketing Dept

People need to know their roles and be responsible for doing them instead of passing off work to people who are accountable.

Review from Operations Dept

I have 120 projects. How am I supposed to drive them all? No PM or consultant should have this much to keep track of.

Review from Customer Success Dept

I think I understood when accepting the job that the work itself would not be enjoyable, wanted to set myself up to move into another team that would be more geared towards my interests

Review from Customer Success Dept

We don't seem to be able to keep up with the support issues our customers are having in a timely fashion. Hire more support.

Review from Sales Dept

I would like to see the companies goals aligned across the board, It seems like each segment of sps whether that be Supplier or retailer or Sales and CS. Everyone has their own priorities that they are trying to go above and beyond their "day job". our goals should align with everyone's goal.

Review from Product Dept

Often times i feel like i cant make a difference in my role

Review from Customer Success Dept

Don't appreciate the stress on daily activity. I could easily spam out okay messaging everyday, but quality messaging takes time and additional effort and I feel pressured to push less than great emails just to meet metrics. Slightly missed activity numbers does not necessarily mean lack of effort.

Review from Sales Dept

My pay makes it extremely difficult to show up and be excited about work.

Review from Engineering Dept

The sales culture is going down hill quickly. Management/executives do not trust the employee, and that they are doing their due diligence to maximize ARR. Creating a toxic micromanaging environment. Losing the culture that sets SPS apart from the rest is very concerning.

Review from Sales Dept

Better pay, new products to sell, new ideas on our approach to the go to market, remove the red tape, and allow your employees to do what they were hired to do - dont make us get approval from five people to send a single email

Review from Sales Dept