SPS Commerce Employee Reviews
Out of 13543 SPS Commerce employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping SPS Commerce improve their work culture. The Design team, with 96% positive reviews, reports the best experience at SPS Commerce compared to all other departments at the company. The Business Development team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Managers need to follow through with the things they promise to assist with.
Review from Customer Success Dept
Updating policies to be more inclusive, like a realistic maternity leave and options for part-time work.
Review from Customer Success Dept
Be more aligned to the market.
Review from Sales Dept
respect and listen to staff; handle complaints; assess staff's remuneration, and so on
Review from Operations Dept
The Senior Management team has made numerous decisions and movements over the last several years that have improved their life and financial situations while not doing the same for their employees, all while lying to our faces and saying employees come first.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Benefits are not standardized globally and vary even within the same country, including differences in pension plans, stock options, and health insurance. Additionally, salaries are not aligned with local market rates for comparable roles.
Review from Customer Support Dept
The only reason I am saying that I am not paid fairly is because of the massive increase in products and services (inflation) that we've seen over the past 3-4 years. If inflation is 10% (for example), yearly merit increases should be at least 10%.
Review from Customer Success Dept
SPS has the opportunity to provide competitive compensation based on the market and the performance of the company
Review from Customer Success Dept
Perhaps feel like I could make more money elsewhere, but working for an industry leader with great culture and benefits outweighs the additional compensation at this point in my career. Making more money would assure I'd never leave!
Review from Sales Dept
SPS is known for having tight pay scales and wage increases. It takes serious effort for a manager to get any pay increase greater than 3% approved. There are very few employees at this company, at any given point in time, that has had their wages keep up with inflation.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
some are good, but the majority is incapable, unmotivated, unorganized, unprofessional, inefficient
Review from Operations Dept
They should stop micro-managing others because of their own insecurities. I have never had to dim someone else's light in order to shine. Succeed Together is difficult when you have colleagues that try to shut you down.
Review from Customer Success Dept
Across the board, we are struggling with capacity issues and lack of ownership. This can lead projects to stall out, things to be missed, and miscommunication across the board. This causes frustration and puts strain on working relationships.
Review from Product Dept
SPS seems to have a cultured sense of "this is always how we have done it" There are too many people here who have only experienced SPS. while this is valuable to know where we have been and where we are going, they do not know or understand how better processes work outside of SPS.
Review from IT Dept
More trainings, more familiarization with tools and troubleshooting
Review from Customer Success Dept
What needs to change to make the company culture better?
nobody, including (middle)management seems to care about financial results, efficiency, tooling used to achieve our goals
Review from Operations Dept
So far so good for the time being
Review from Sales Dept
Less process, more work getting done. Many tasks need to be, and can be, automated, such as the entire devops and infraops teams work to improve developer productivity. Stop building custom solutions that build onto tech debt and perpetuate people's justification for busy work.
Review from IT Dept
Value employees more, pay employees better, have better benefits, stop cheaping out
Review from Engineering Dept
Execute the culture and don't write colourfull picture which nobody in the upper management is following.
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of SPS Commerce yet.
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What's going wrong and how can it be improved?
I have would appreciate the opportunity to work 4 days vs 5. It's difficult to manage all of my work and life at home and I don't think it NEEDS to be difficult. I think that type of stress can be mitigated with intentional policies from the executive team.
Review from Customer Success Dept
Pay and perks need to be reflective of work. Lower pay and benefits mean that only the bad-quality staff are staying behind while others jump ship.
Review from Sales Dept
There is way too much upper and middle management and far too little actual resources/staff to actually accomplish the work. We are focused on buying other companies and growing and selling and forcing our customers to buy things but wont address our extremely dysfunctional communication and process
Review from Marketing Dept
see above, it's all about the same
Review from Operations Dept
The company does not value its employees
Review from Engineering Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of SPS Commerce yet.
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