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Squarespace Claimed Company
Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our products allow anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold. Squarespace democratizes access to outstanding design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal and coworking spaces in the UK, Netherlands, and Australia. read more
Isolating, lack of clarity, lack of empowerment, no significant rewards, unmeritocratic, no support from colleagues, extremely slow bureaucratic process for every project, overly political and cliquey, work life balance ends up being poor despite being advertised as the primary value.
What does the leadership team need to get better at?
Take responsibility for specific goals, objectives and KRs. Invest more in research and development. Support more long-term thinking and work not rooted in short term KRs.
What's going wrong and how can it be improved?
Lack of rewards / no path to significant compensation growth on an annual basis. Lack of clarity or empowerment to focus on important work. Lack of incentives to retain good people. Too much celebration of mediocrity.
What do your coworkers need to improve and how could you work together better?
Product management often literally ignores communication with my team. As in, literally refuses to respond to basic questions. Engineering leaders often focus solely on V6 and core business use cases, leaving other teams to fend for themselves without any support. Teams ignore roadmap commitments.
Why do you feel undervalued and what would make you feel better about your compensation?
Our salary bands are not competitive and we do not benchmark against the right group of peers. The lack of significant (30% to 50% of base salary) annual equity or cash bonuses is a serious problem. Promotions do not cone with significant (25%+) raises and feel like empty title changes.
What needs to change to make the company culture better?
Rewards and compensation need a huge revamp first. Teams need to be given clarity over what outcomes matter and then given autonomy to make it happen, and the Empowered team model is not an answer for that. Culture needs to emphasize hustle and delivery, not bureaucracy and work / life balance.
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