D+
60/100
Comparably Awards
State Farm Insurance Claimed Company
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are passionate and driven to create possibilities, and we’re serious about being here to help life go right™ for customers by providing solutions for all of life’s moments. read more
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State Farm Insurance Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Knowing my purpose and where I fit in to the success of the company.
Work life balance is very good for a large company!
Review from Legal Dept
i was happy until i realized what was going on
Review from Customer Success Dept
At the present moment, my customers. I do what I do to advocate for them when and where I can.
Being able to work from the comfort of my home.
Review from Customer Success Dept
Being able to work from home
The environment and the pay.
The positive work environment and the learning experiences.
Understanding what I am doing and why?
The fact that I get to work on some of my favorite technical subjects.
Although to a much greater extent, I can still see the results of my labor. I am expected to be accountable to the organization and myself.
Review from Operations Dept
I love my job, and all it entails. The company needs work.
Helping others in stressful situations.
Getting paid is the best
When I can complete my daily tasks i feel accomplished.
Freedom amd independance i have
Monday through Friday schedule and being able to work from home. PTO is good
Review from Operations Dept
Talking to customers and peers
Review from Customer Support Dept
Getting off of work and getting paid
Trying to a good job for the customers.
What's going wrong and how can it be improved?
Actually caring about their employees and investing in better technology
Everything. Fix billing. Fulfill policy coverage. Stop screwing everyone over.
Review from Customer Support Dept
Everything is numbers focused not customer focused
We cannot pay out on claims what people wanf
Everything. Fire the CEO and hire someone new who is actual capable of listening to the employee concerns and improving things to increase quality of customer service and employee morale
State Farm assigns temporary agents when someone leaves, dies, or retires. This involves transferring policies and payment plans or billing to the new agent; there are people paying on policies that do not exist as they are assigned to an agent that does not exist, and a policy that cannot be found.
Disgruntled employees have no incentive to treat your customer with dignity. Continue use the fear tactices and see your market share shrink.
Again, the neverending workload, the amount of unchecked control supervisors can have, micromanagement, and pay that is insufficient.
The only hope is to replace Tipsord with someone who has worked with the insuring public and has the company's best interest at heart.
The quality of service has negatively changed
Thoughts on improvements is something that should be paid for !!
We used to have a personal relationship with agents and customer service was top notch. Now everyone is a number to be worked in the queue.
Hire more employees, PROPERLY train them, pay them fairly, have more flexibility
Just quit using the word professional.
Unknown. After I was treated like I was something you stepped on in a dog park & threaten to be turned over to 'legal' I retired from State Farm.
Review from Customer Success Dept
We have lost the personal toch, personal responsibility. The emphasis is on checking all of the boxes not on the ultimate outcome and customer satisfaction
Stop treating the people that do the hardest jobs the worst. Pay us better, stop micro managing and insulting us, adjust the ridiculous "metrics" that are impossible to meet, fix the never ending system issues and appreciate how hard this job is or at least acknowledge the people that do so much.
Get rid of the metrics and the externals, they mess up the claims. Increase the pay so people will want to work for the company
Review from Customer Support Dept
Stop automatically siding with bad management. It why the majority people are quitting
The service is not living up to the promise agents sell.
What do you like best about your company?
I have a lot of autonomy on my team to do the work I want to do.
The Financial strength and the strong brand recognition
Review from Sales Dept
Everything, there is nothing I can think of that stands out better than the others.
Review from Admin Dept
Well know name in the industry. Respected.
What would you most like to see improved at your company?
Management has no technical understand of what my entire department does.
Better pay structure for employees and Agents. Turn back to the way employees were appreciated and boost moral.
Review from Sales Dept
Better incentives not goal oriented only
more productivity and more aggressive about the future
Benefits for agent's staff
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