State Farm Insurance Employee Reviews
Out of 1946 State Farm Insurance employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping State Farm Insurance improve their work culture. The Business Development team, with 86% positive reviews, reports the best experience at State Farm Insurance compared to all other departments at the company. The Operations team offered the most constructive feedback, with 56% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Worry less about DEI and more about Customer needs
They focus on the unimportant which impedes productivity and a positive work environment.
Communication, delivery, and assistance. My experience has been that the leadership team assists who they want to.
I think they need to be more accountable
Have people that are actually there for their employees
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
A raise would be nice
California cost of living has out passed employee pay
Treat people with the respect and dignity that we deserve!
The company needs a higher focus on proper training for the position and better management that focuses on quality over quantity. State Farm also pays an extremely uncompetitive rate and yet expects employees to work mandatory overtime and complete tasks outside of their daily job duties regularly.
They pay the lowest of any company in the industry. The benefits have a high deductible and for people making barely above minimum wage we are the working poor.
What do your coworkers need to improve and how could you work together better?
All team memebers should be present and contributing. When management shows favortism and allows a manager to constantly be out yet still gain from co-workers efforts it creates animosity
Meetings are pointless. State Farm makes changes for the sake of changes without purpose.
Review from Customer Support Dept
Stop talking about each other in a negative way
Stop letting the same person run everything in office. Let others have a chance to talk or host a meeting.
Everyone just gets the state farm bug and becomes real jerks. After never being told you do your job well i guess that happens
Review from Customer Support Dept
What needs to change to make the company culture better?
Evetything is metrics based. Reinsert the himsn factor!
i will not be working for this agent after this week
Review from Customer Success Dept
Mandatory OT should never be neccessary for an insurance job, micromangament makes workers feel like they always doing something wrong, retention rates are horrible and the company awards bad behavior
State Farm should invest in leadership training for management
Better communication between the agents offices and support centers
What would you improve about your company's interview process?
Actually telling the truth about the role and fairlu compensating based on the real job requirements
Not really sure, just meh.
I was hired from a video interview.
The scripted questions don't match the positions being applied for
I retired after the problems with State Farm. I lost thousands in pay and have decided to take retirement after 50 yrs!
Review from Customer Success Dept
What's going wrong and how can it be improved?
Actually caring about their employees and investing in better technology
Everything. Fix billing. Fulfill policy coverage. Stop screwing everyone over.
Review from Customer Support Dept
Everything is numbers focused not customer focused
We cannot pay out on claims what people wanf
Everything. Fire the CEO and hire someone new who is actual capable of listening to the employee concerns and improving things to increase quality of customer service and employee morale
What would you most like to see improved at your company?
Management has no technical understand of what my entire department does.
Better pay structure for employees and Agents. Turn back to the way employees were appreciated and boost moral.
Review from Sales Dept
Better incentives not goal oriented only
more productivity and more aggressive about the future
Benefits for agent's staff