State Farm Insurance Employee Reviews
Out of 1946 State Farm Insurance employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping State Farm Insurance improve their work culture. The Legal team, with 93% positive reviews, reports the best experience at State Farm Insurance compared to all other departments at the company. The Operations team offered the most constructive feedback, with 56% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Our executive team is very approachable. They are frequently out in the field, comminicating and listening to employees.
They are always looking to help their policyholders.
Review from Legal Dept
Nice place to work and stuff
They are relatable and understanding
Fair and knowledgable, very personable
What does the leadership team need to get better at?
Worry less about DEI and more about Customer needs
They focus on the unimportant which impedes productivity and a positive work environment.
Communication, delivery, and assistance. My experience has been that the leadership team assists who they want to.
I think they need to be more accountable
Have people that are actually there for their employees
Review from Customer Support Dept
What is the best part about your compensation package?
Base salary is fair and every employee gets an opportunity to earn bonuses based on performance. This is not limited to executive or just sales like many companies.
Salary, Bonus and Benefits are great!
Review from Legal Dept
My wages are the best part.
Education and 401k. That is it
Being able to use vacation time
Why do you feel undervalued and what would make you feel better about your compensation?
A raise would be nice
California cost of living has out passed employee pay
Treat people with the respect and dignity that we deserve!
The company needs a higher focus on proper training for the position and better management that focuses on quality over quantity. State Farm also pays an extremely uncompetitive rate and yet expects employees to work mandatory overtime and complete tasks outside of their daily job duties regularly.
They pay the lowest of any company in the industry. The benefits have a high deductible and for people making barely above minimum wage we are the working poor.
What are some of the best things about your team?
Friendly and professional but are not efficient or effective as they could be.
Hard workers that place Customers needs above all else
We collaborate regularly even though we are all over the country. Everyone respects each other and is willing to help out!
Lots of meeting but clear transparency!
Review from Legal Dept
Kind hearts and wanting to learn
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
All team memebers should be present and contributing. When management shows favortism and allows a manager to constantly be out yet still gain from co-workers efforts it creates animosity
Meetings are pointless. State Farm makes changes for the sake of changes without purpose.
Review from Customer Support Dept
Stop talking about each other in a negative way
Stop letting the same person run everything in office. Let others have a chance to talk or host a meeting.
Everyone just gets the state farm bug and becomes real jerks. After never being told you do your job well i guess that happens
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
They say nice things, but what they do is a different story.
Plenty of free water to drink
Great company to work with with very humble leaders!
Review from Legal Dept
The other employees at the office
Being at home and having good benefits.
What needs to change to make the company culture better?
Evetything is metrics based. Reinsert the himsn factor!
i will not be working for this agent after this week
Review from Customer Success Dept
Mandatory OT should never be neccessary for an insurance job, micromangament makes workers feel like they always doing something wrong, retention rates are horrible and the company awards bad behavior
State Farm should invest in leadership training for management
Better communication between the agents offices and support centers
What did you like most about the interview process?
Fast response, Virtual interview, and straight forward.
Meeting the different level bosses.
Not a drawn out process.
The interaction and exchange of experiences, knowledge.
They wanted to listen and know more about me.
What would you improve about your company's interview process?
Actually telling the truth about the role and fairlu compensating based on the real job requirements
Not really sure, just meh.
I was hired from a video interview.
The scripted questions don't match the positions being applied for
I retired after the problems with State Farm. I lost thousands in pay and have decided to take retirement after 50 yrs!
Review from Customer Success Dept
What makes you most happy at work?
Knowing my purpose and where I fit in to the success of the company.
Work life balance is very good for a large company!
Review from Legal Dept
i was happy until i realized what was going on
Review from Customer Success Dept
At the present moment, my customers. I do what I do to advocate for them when and where I can.
Being able to work from the comfort of my home.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Actually caring about their employees and investing in better technology
Everything. Fix billing. Fulfill policy coverage. Stop screwing everyone over.
Review from Customer Support Dept
Everything is numbers focused not customer focused
We cannot pay out on claims what people wanf
Everything. Fire the CEO and hire someone new who is actual capable of listening to the employee concerns and improving things to increase quality of customer service and employee morale
What do you like best about your company?
I have a lot of autonomy on my team to do the work I want to do.
The Financial strength and the strong brand recognition
Review from Sales Dept
Everything, there is nothing I can think of that stands out better than the others.
Review from Admin Dept
Well know name in the industry. Respected.
What would you most like to see improved at your company?
Management has no technical understand of what my entire department does.
Better pay structure for employees and Agents. Turn back to the way employees were appreciated and boost moral.
Review from Sales Dept
Better incentives not goal oriented only
more productivity and more aggressive about the future
Benefits for agent's staff