Strava FAQs

Tips for correcting an activity's incorrect date or start time:

You may be experiencing an issue related to a GPS rollover that occurred on April 6, 2019. Learn more here.

Check your profile settings and make sure your location is set properly. This can affect what timezone is registered on your Strava account. Activities recorded indoors with no GPS data will default to the timezone of the location listed on your profile. Sometimes Strava gets stuck when updating your timezone based on the location listed on your profile. If your location is set correctly, but the timezone isn't, give the following a try:

Select your current location and type in Los Angeles, then Save. Select Refresh Page.

Enter your correct location and Save. Select Refresh Page.

Check the Strava website to view the activity's total elapsed time. If the total elapsed time is a very large number, then the GPS device has recorded data on different days. If two activities are recorded together as one, use the split activity tool. Or, if only a few points at the beginning or end of your file have the wrong date, consider trimming this data with the activity crop tool.

Garmin devices are known to malfunction by recording some part of the activity in the future. You can find more information on how to correct the error here.

To manually correct the activity's date, export the GPX file from Strava, open it in a text editor, and find and replace all the incorrect dates with the correct dates.

If you're recording with the Strava mobile app, check that you have the clock set to update automatically.

About our Maps

As of October 30th, 2019, the static maps in the feed and on the activity details page are provided by Mapbox, with the data for roads, places, parks, and trails sourced from OpenStreetMap.

This article

Strava provides three maps for viewing your activities on the Strava website: Terrain, Standard and Satellite. Terrain data is based on sources from InterMap and over a dozen of country-specific sources. Satellite imagery is sourced from DigitalGlobe, NASA, and Mapbox.

The interactive maps on the Strava app use Google Maps and Apple Maps for the Android and iOS apps respectively.

Selected map thumbnails on the Strava website and in the Strava iOS and Android apps use data from OpenStreetMap and are licensed under the ODbL. Strava is committed to actively contributing to OpenStreetMap. View ODbL Copyright Details

Map Feedback

explains how to provide valuable feedback to improve the maps for the entire community.

Recording Swim Activities

Indoor Swims

Outdoor Swims

FAQs

Recording your Swim Activities

There are many multi-sport or swim devices that are compatible with Strava.While all these devices are compatible with Strava, some have an easier process for uploading to Strava than others. For a complete list of all our compatible devices please refer to this article.Here are some of the most popular devices used by our athletes to record swim activities:

Garmin Forerunner 920XT, 910XT and 310XT

Garmin Fenix 2 and Fenix 3

TomTom Multi-Sport

Polar V800

Suunto Ambit3

Indoor Swims

Indoor swims on Strava will not display a map, instead, a laps view will be displayed.

Most devices have an option to input pool length before you start an activity and you will have to hit the lap button to record your distance and time.

Please note: You will have to input the pool length before starting your activity. There is no way to update the pool length once the activity is on Strava.

Distance is calculated by adding up the laps distance and moving time is calculated by adding up the timer time of any lap more than zero yards.

Outdoor Swims

Outdoor swims arerecorded with GPS data so a map will be displayed on Strava.

A GPS-based moving time is used instead of lap time.

The pace chart for outdoor swims is built with GPS points although we apply a bit of smoothing.

Please note: If you are recording a swim activity in an outdoor lap pool, it is best to turn off GPS and use laps. In order to get the most accurate data, you should treat outdoor lap pools as indoor swims.

FAQs

Why is heart rate information missing from my swim?

We do not yet show heart rate data on swim activities.

Autopause for cycling uses your GPS to detect movement and automatically pause the recording when you are stopped. Autopause for running uses your phone's accelerometer to automatically pause the recording when you are stopped (Enable split announcements to hear audio announcements for pause and resume events). Once movement is again detected, autopause will turn off and the recording will resume.

If your autopause is not automatically pausing:

Check the Strava app's record settings to make sure the autopause feature is enabled. Since autopause relies on the accuracy of your GPS to determine if you are stopped or moving, check our GPS troubleshooting resources for Android and iPhone. If there is an issue with the accuracy of your phone's GPS then the autopause feature won't be able to detect if you are stopped and won't automatically pause.Also, note that your recording will be resumed if you are walking around or move indoors where the GPS signal is obscured. You can use the manual pause feature to prevent any miscalculations.

Example of GPS issues when indoors with an obscured signalpreventingautopause from pausing the recording:

If your autopause is not automatically resuming:

If recording a walk or hike we recommend disabling autopause. The slower speeds often cause the app topause frequently and have trouble resuming which will result in recording issues. With autopause disabled,Strava will calculatemoving and stopped time during the upload process instead of during the activity.

Autopause may not resume automatically if you remain stopped for a long time. Some phones will shut off the GPS signal to conserve battery if it is not being used for some time. Opening the Strava app to view the record screen will reactive GPS tracking and ensure the recording is resumed when you begin moving.

We use a variety of CTS terms and lingo in our training plans, especially to describe the workouts and interval types used as you work through a plan. You can find details about each of these interval types on the CTS website, or look below for a quick overview of each.

Climbing Repeats (CR) Increased climbing power at lactate threshold

RPM

Perceived Exertion

Heart Rate

Power

85-95

8 of 10

95-97%

95-100%

Descending Intervals (DI) Maximal efforts of decreasing length

RPM

Perceived Exertion

Heart Rate

Power

110+

10 of 10

100%-Max

110%+

Endurance Miles (EM) Basic aerobic development

RPM

Perceived Exertion

Heart Rate

Power

85-95

5 of 10

50-91%

45-73%

High Speed Sprints (HSS) Out-of-the-saddle sprint intervals starting at a high speed

RPM

Perceived Exertion

Heart Rate

Power

110+

10 of 10

100%-Max

110%+

Over Under Intervals (OU) Increased sustained power, above and below threshold

RPM

Perceived Exertion

Heart Rate

Power

85-95

9 of 10

92-94% / 95-97%

86-90% / 95-100%

Power Intervals (PI) Increased power at VO2 max

RPM

Perceived Exertion

Heart Rate

Power

95+

10 of 10

100%-Max

110%+

Speed Intervals (SI) Familiarize your body with intensity and accelerations

RPM

Perceived Exertion

Heart Rate

Power

110+

10 of 10

100%-Max

110%+

Steady State Intervals (SS) Increased sustained power at lactate threshold

RPM

Perceived Exertion

Heart Rate

Power

85-95

7 of 10

92-94%

86-90%

Stomps (S) Muscular strength training via very short sprints in your hardest gear

RPM

Perceived Exertion

Heart Rate

Power

95+

10 of 10

100%-Max

110%+

Tempo Intervals (T) Improved aerobic endurance

RPM

Perceived Exertion

Heart Rate

Power

70-75

6 of 10

88-91%

81-85%

Many of us at Strava have enjoyed using Relive over the last few years, but because of Relives recent updates, unfortunately we have decided to end this integration. The current version of Relive violates several of the terms that we ask of API partners. These terms are in place to safeguard your personal information, to ensure a level playing field for all our partners, and to protect what makes Strava unique. Weve worked hard with Relive to try to fix this, but they have ultimately chosen not to make the changes needed to honor their agreement. So as of today, Strava will no longer send your activities to Relive for playback.

Rest assured, nothings changed about how your information is stored or the control you have over how its accessed by API partners. And we remain deeply committed to helping our many API partners build experiences that make your workouts and races even better.

As always, thanks for being a part of the Strava community,The Strava Team

There will be a 30-minute planned site outage on Thursday, November 14th at 8:00 PM PST. Refer to our status page for the most up to date information.

We apologize for any inconvenience and thank you for your patience. You can Follow this issue to receive email updates if anything changes.

Our Power Equation

The power produced while riding is made up of several components:

Power produced to overcome the rolling resistance of forward motion.

Power produced to overcome wind resistance.

Power produced to overcome the pull of gravity (in the case of climbing hills).

Power produced to accelerate from one speed to another.

The total power produced, P(total), is the sum of all four power components.

P(total) = P(rolling resistance) + P(wind) + P(gravity) + P(acceleration)

P(rolling resistance)

The power required to overcome rolling resistance can be described by the formulaP = Crrx N x v, where

P is the power required.

Crris the rolling resistance coefficient. We define this based on the type of bike (road, mtb, cross) you used.

N is the normal force of the bike and the athlete against gravity.

v is the rider velocity.

For more information about rolling resistance, see http://en.wikipedia.org/wiki/Rolling_resistance.

P(wind)

The power required to overcome wind resistance (drag) can be described by the formulaP = 0.5 x x v3x Cdx A, where

P is the power required.

is the density of air.

v is the rider velocity, relative to the wind.

Cdis the drag coefficient.

A is the the surface area of the rider facing the wind.

Because we do not know wind speed or air density during your ride, we assume no environmental wind conditions and an outside temperature of 15C. The drag coefficient is determined by the type of bike you are riding (TT bikes have less drag than mountain bikes). We use a constant for surface area. For more information about wind drag, see http://en.wikipedia.org/wiki/Drag_(physics)

P(gravity)

The power required to overcome the pull of gravity while riding up an incline can be described by the formulaP = m x g x sin(arctan(grade)) x v, where

P is the power required.

m is the mass of the rider and the bicycle.

g is the gravitational constant, 9.8.

grade is the slope of the hill.

P(acceleration)

The power required to accelerate from one speed to another within a ride sampling window can be described by the formulaP = m x a x v, where

P is the power required.

m is the mass of the rider and the bicycle.

a is the acceleration between your starting speed and your ending speed within the sampling window.

Strava Calculated Power vs. Power Meter

We have seen that in most cases our watts numbers are very close to the numbers provided by a Powertap or SRM. Note thatStrava calculated watts are not the watts produced at the crank but the watts produced by the rider-bike system, this will create a slight difference between the powermeter data and the Strava watts. Lack of good chain lubrication and low tire pressure can rob you of the watts you see on your Powertap or SRM.Other reasons watts can be inconsistent include strong winds and bad elevation data reported by the Garmin.Our calculations are most accurate when climbing given accurate rider and bike weight.

At this time, there is no official sync service between Nike and Strava, however, there are a number of 3rd party solutions built by developers using the Strava API. Here are some sync servicesrecommended by our community:

https://nike.bullrox.net

http://nike.vinz.xyz/

RunGap for iOS - workout data manager app (VIP in-app purchase needed)

Sync Smashrun with Nike+, Then use tapiriik to sync Smashrun withStrava ( http://www.nikeplusexodus.com/ )

SyncMyTracks for Android

www.ifttt.com

Activity Ordering

Stats in the Mobile Feed

Activity Ordering

Every Strava athlete gets a personalized feed. We order the items in your feed to ensure that you don't miss the items that matter most to you. When you refresh yourfeed, any content you haven't seen before will be added to the topof thefeed,presented in an order based on the items that should be most interesting to you. Anything you've already seen will remain in the order in which you saw it. We don't hide any activities from you - they're all in yourfeed.Your experience may be different if you check your feed every day or once a week. For example, if you are someone who checks their Strava feed multiple times a day, your feed will be closer to chronological as we only reorder the items that are new since the last time you viewed your feed. If you are someone that only checks the feed once every few days, you'll have more stories to catch up on so your feed will be ordered accordingly.

We've been collecting feedback from the athletes about the non-chronological feed through surveys and interviews. Learn more about our research and how we used our findings to inform our decisions when building the feed here and here. Feel free to Send us your feedback

Can I revert back to the chronologicalfeed?There is no way to revert to a chronological feed.

Will this change affect my club or personal feed? No, your personal feed and your clubs' feeds will still be chronological

Stats in the Mobile Feed

The activity data you see in your mobile feed may be slightly different from activity to activity.Currently, there's no way to customize which stats are displayed in the feed. For example:

For a running activity, the elevation will appear in place of pace/speed if the elevation gain is greater than 100ft per mile. Otherwise, pace/speed will be visible on the dashboard.

The information you see may also be dependent on the length of the text. If you are not seeing elevation or pace but an empty space this may be because the time and distance take up more room on the screen and therefore the next set of data (elevation or pace) is not displayed since there is limited room.

Each Strava Segment has a leaderboard that ranks all Strava athletes who match the GPS trace between the defined start and finish. Leaderboards are specific to a single activity type, meaning that a run segment only shows runs on the leaderboard and a cycling segment only shows rides on the leaderboard. If activities are uploaded to Strava under an incorrect activity type, or with data that is motor-assisted by either an electric bike or while driving a car, the fairness and accuracy of our leaderboards suffer.Each Strava athlete is responsible for the content they upload and we expect all athletes to contribute positively to the Strava community by following our guidelines. As stated in our Termsof Use, repeated actions that don't follow these guidelines can result in some action taken by Strava on the offending account.

In an effort to keep our segment leaderboards as fair as possible, we ask you to follow these guidelines:

Keep motorized and non-traditional bicycle data off the leaderboards

Use the E-bike Ride and Virtual Ride activity types

Hide motor-paced rides (cycling behind a vehicle) from leaderboards

Manipulated GPS data is not allowed on any leaderboards

Keep rides with a mixed gender tandem bike off leaderboards

Adjust privacy controls on duplicate versions of an activity to "Only You"

Responsibly participate in segment leaderboards

Report activities that should not be on leaderboards

Guidelines for motorized and non-traditional bicycles:

The Ride activity type is for conventional human-powered bicycles (including recumbents) riding outdoors. Do not use this activity type if your activity includes data recorded while driving a car, motorcycle, pacing a vehicle, using an electric bike or other electric-assisted vehicle, using a non-traditional bicycle with full-farings or aerodynamic modifications including velomobiles, or using a GPS simulator program for virtual riding.

Use the E-bike Ride and Virtual Ride activity types:

To preserve the fairness and accuracy of the leaderboards for the Ride activity type, use the available E-bike Ride and Virtual Ride activity types or adjust your activity's privacy controls to "Only You" or "Followers" (these controls will remove the activity from public leaderboards).

Guidelines for motor-paced rides:

Motor-pacing, or drafting behind a motorized vehicle, is considered motor-assistance and conflicts with the fairness and integrity of segment leaderboards. When uploading data from a motor-paced ride, please use the"Only You" or "Followers"privacy control on the activity edit screen.

Guidelines for mixed gender tandem bike activities:

Our leaderboards are gender-specific and because of this, we ask our athletes to help keep men's efforts on men's leaderboards and women's efforts on women's leaderboards. If your tandem activity contains both men's and women's efforts, please choose from the following options:

Use your activity's privacy controls to adjust the setting to"Only You"or "Followers" in order to remove the activity's segment times from public leaderboards.

From the edit options, change the activity typeto "Workout" (not to be confused with the workout tag for rides and runs).

Guidelines on uploading duplicate activities:

If you upload duplicate activities, set the privacy controls of one of them to "Only You". We do not allow two public versions of the same activity on Strava.If you continually upload duplicates and do not adjust their visibility to "Only You", your account will be at risk for deletion.

Manipulated GPS Data

If you use a third party website to manipulate your GPS data, especially if it's to enhance your segment times, you may not upload this data to Strava. This includes uploading route files to your Strava account. Failure to comply with this guideline may result in account deletion.

How to report activities that should not be on leaderboards:

By providing the Flag feature, Strava allows the community to moderate the accuracy of a Segment Leaderboard. The Flag tool is available to users to identify bad GPS data or data from non-human-powered and non-conventional bicycles. If you notice another athlete's activities should not be on leaderboards, please use the Activity Flag tool to remove the activity.For example, if a user accidentally leaves a GPS device on while driving home in a car and forgets to crop their data after upload, that data can be removed from the Leaderboard rankings when the Flag is created. The Flag feature is not designed to be overused or abused. Go here for instructions on how to use this feature.

Even if you and your friend do an activity together, it is possibleto get different distance calculations on Strava. In most cases, this will be because one or both of your GPS devices recorded location (or other) data that does not accurately represent your activity. Things like GPS drift, GPS signal loss or a 'jumpy' GPS track can cause your activity to report more or less distance than you actually traveled. Below is an example of both GPS drift (the recorded path is just slightly 'off' from the road) and a 'jumpy' GPS track. The distance for this activity was inflated becauseeach 'zig' and 'zag' of the GPS track had to be accounted for with a straight line connecting them. Strava does some smoothing to compensate for bad data but some cases are so extreme thatwe aren't able to provide a realistic estimate of your distance. how distance is calculated

Why is my distance on Strava different from my GPS device?

Many devices will write their own distance stream into the activity file that may include information from sensors like wheel sensors. Strava will do some smoothing to the uploaded data to remove outlier GPS points but, in general, if we use your device's distance stream, you should see a similar distance on Strava as you did on your GPS device. If a device does not write a distance stream into the file whatsoever, we would use the GPS data to calculate the distance by adding up the distance from GPS point to GPS point. Again, we would do some smoothing to remove outlier GPS points - this includes inaccurate GPS points and data that is clearly inconsistent with the file.There is a threshold of outlier/bad GPS data that will cause Strava's file parser to recalculateyour activity's distance by blending the GPS and device distance together in order to correct those areas with bad GPS/device data. This bad data detection is an effort to improve the quality of uploaded data on Strava and does solve many issues with GPS inconsistencies.This reprocessed distance can differ from the distance data originally reported by the GPS device, especially if a speed sensor is present.Here is some more information on

Wondering what those training terms used on Strava really mean? See our glossary below to learn how to make the most out of your training on Strava.

FTP

Your Functional Threshold Power (FTP) is the maximum average power that you can hold for one continuous hour. For example, if you were to ride a 40k time trial in 60 minutes at an average power of 275W, your FTP would be 275W.

FTP is the keystone to training with power. It allows Strava to determine how hard a ride is for you. You doing 300W might feel much different than someone less trained doing 300W and FTP allows us to gauge just how hard segments, rides, and even weeks or months of training were for you!

Calculating YourFTP

We recommend you test for your FTP at least every few weeks to a month while you're training. Here are some tips to get the most out of your FTP testing:

It's extremely taxing on your body (and your training program) to continuously push out 60-minute max efforts. It's also difficult to find a stretch of road where you can ride for 60 minutes uninterrupted and maintain a steady wattage. Thus, the easiest way to calculate your FTP is to test your best average power for 20 minutes. We believe 20 minutes is enough time to stress the same physiological systems as a 60-minute effort would and it is easier to consistently do within your season.

Try to reproduce the same conditions each test this means use the same stretch of road or always use the same trainer/rollers

Make sure you are fresh (the previous few days should be light in terms of training load)

Properly warm up

Weighted Average Power

When you ride with a power meter, you'll notice how your power jumps all over the place based on the terrain, grade, wind, and other factors. Weighted Average Power looks at all of this variation and provides an average power for your ride that is a better indicator of your effort than simply taking your average power. It is our best guess at your average power if you rode at the exact same wattage the entire ride.

Total Work

Total Work, expressed in kilojoules (kJ), is simply the sum of the watts generated during your ride. There is a close 1to1 ratio with Total Work and Calories expended during a ride.

Intensity

Intensity is our way of showing how difficult a ride was as compared to yourFTP. We look at your Weighted Average Power for the ride and compare it to your FTP. If your Weighted Average Power was 250Wand your FTP 300W, the Intensity would 83%. It's very possible to have an Intensity of over 100% if the ride was shorter than an hour.

Endurance / Recovery Ride 65% and lower

Moderate Ride 65-80%

Tempo Ride 80-95%

Time Trial or Race 95-105%

Short Time Trial or Race 105% and higher

Segment Intensity

Intensity on Segments gives you a simple visual indication of how hard you went on a given segment by comparing the effort with your best power for the duration of that segment over the last 6 weeks.

For example, if you maintained 300Wfor a 10-minute segment and your best 10-minute power over the past 6 weeks was 330W, your segment intensity will be 90%.

Training Load

We calculate Training Load by comparing your power during your ride to yourFTPand determining how much load you put on your body during the workout. Training Load is a great way to determine how much rest you need after your workouts. The guide below will tell you how long after a workout it will take you to fully recover:

About 24 hours 125 and lower

36-48 hours 125-250

At least 3 days 250-400

At least 5 days 400+

Power Curve

The Power Curve shows your best average power for time periods of 1 second up to the length of your ride. We search your entire ride and find these best efforts and you can compare them with your best efforts for your last 6 weeks, the current year, years in the past, or all-time!

The Power Curve can be displayed in Watts (W) or Watts per Kilogram (W/kg.)

Power Zones

While the Power Curve shows your best efforts for given periods of time, Power Zone charts take each 1 second of power of your ride and put it into a bucket. The buckets are based on yourFTPand are as follows:

Active Recovery (<54% FTP) Social pace with very little physiological effect on your body. Can be used in between intervals and for recovery rides.

Endurance (55% - 74% FTP) Easy pace that you could ride all day long. Conversation is still possible with little concentration required.

Tempo (75% - 89% FTP) Brisk pace that can be maintained for a few hours that requires concentration when riding alone. Breathing in tempo is rhythmic and may become strained at the upper end of this zone.

Threshold (90% - 104% FTP) Moderate to hard effort and leg sensations that can be maintained for up to 1 hour. Conversation is difficult and concentration is required.

VO2Max (105% - 120% FTP) Power that is primarily taxing your VO2Max system. Leg sensations are high and conversation is not possible. VO2Max can be maintained for 3-8 minutes.

Anaerobic (120% - 149% FTP) Extremely hard efforts with severe leg sensations that can be maintained for 30 seconds up to 3 minutes.

Neuromuscular (>150% FTP) Sprinting power that is taxing your neuromuscular system and can be maintained for 1-20 seconds.

Fitness

While fitness is a complicated concept, it can be simplified to just an accumulation of training. The Fitness Score is calculated using Training Load, to measure your daily training, and an impulse-response model to quantify its effect over time. This will intuitively capture the building up of fitness, as well as the loss of fitness during a break.

Fatigue

Conceptually, fatigue is easy to understand; it's that tired feeling which limits your performance. We model it the same way as fitness, but on a shorter time scale. You'll notice the score go up quickly after a couple hard days, but also go down quickly as you take a few days off.

Form

Being in form, or "peaking," happens when one is very fit but not fatigued. Here we model this as the difference between your Fitness Score and your Fatigue Score.

1. Once the magnets and sensor are mounted on the bike, turn on the Garmin and follow the menu sequence Settings > Bike Settings > [Bike 1] > ANT+ Spd/Cad. and press Rescan.

2. Update your Bike data in the Garmin to document the wheel diameter for the most accurate speed and distance readings: MENU > Settings > Bike Settings > [Bike 1] > Bike Details. In the "Wheel Size" field, select an option:

Selecting "Auto" will use GPS data to calculate your wheel size. Auto wheel size may vary in accuracy depending on the accuracy of the GPS and whether the magnet counts every wheel revolution during the test period.

Selecting "Custom" to enter your wheel size. You can either take out a tape measure and mark the distance of one wheel revolution on the ground, or you can reference the table of standard wheel sized and circumferences. Measurement is Length inmillimeters(mm).

3. If you attach your Garmin to another bike, it is important to document a new bike in your Garmin's settings and to switch to that bike, especially if the wheel circumference is different (mountain bike versus road bike for example).

How to record and upload a stationary, indoor or treadmill activity

At this point, the Strava mobile app can't record indoor or stationary activities.

You can record indoor runs with the Strava Apple Watch App.

Indoor activities can be recorded with any Strava-compatible GPS device or non-GPS device as long as the data is compatible with the Strava uploader (or can be synced from another app to Strava).

If you record indoors especially with sensors for speed, cadence or power, you should disable the GPS on your device while recording a stationary activity. This will help with correct analysis of your data such as distance and speed.

Marking an activity as a Stationary Trainer or Treadmill on the Strava website

Since the Strava mobile app cannot record stationary or indoor data without a GPS signal, these activity options are only available on the website. To mark as a Stationary Trainer or Treadmill, use the pencil icon on the activity to edit, then select the tag. You can also edit activities quickly from the My Activities page under the Training tab.

Overview of the indoor activity page

The Stationary activity page looks like any other activity detail page but without the map. Instead, the performance graph is highlighted to give you a view of your heart rate, speed, cadence or power data if available.

If you have this accessory data, you will also be able to view Summit features such as heart rate zone breakdown and power analysis. If you don't have any accessory data, then there may not be a performance graph but you will still get credit for your elapsed time.

If you didn't record your indoor session with a device, you can still enter the data manually on Strava

You'll get the credit for the training and all you have to do is enter the basic fields like duration, time of day, date, and distance. To create a manual activity go to "Upload Activity" on your account and choose "Upload an activity manually".

From the Strava website, open the activity you wish to delete by clicking on the activity's title from your feed or profile page. At the left of the map;click the ellipses icon and select Delete from the drop-down menu. contacting us directly

From the Strava mobile app, click the ellipses icon in the upper right-hand corner and select the option to Delete. If you're using an Androidphone that has a built-in menu button, you will not see the three dots; you should use your phone's menu button instead.

You will be prompted to confirm that you'd like to delete the activity. Please be aware that, at this time, there is no way to restore a deleted activity without . If the activity's GPS file is saved elsewhere, you may be able to re-upload the activity but you will lose all comments and kudos you've received.

If you've denied Strava consent to process and store your health-related data your heart rate will be removed from activities uploaded on and after May 25th, 2018. Activities uploaded before this date will still display health-related data such as heart rate.

Allowing Strava to access health-related data

We'll only collect and process health data from files you have manually uploaded to Strava or imported from other services.Heres how we use this data to make your Strava experience better:

Heart rate analysis and graphs

Relative Effort

Fitness & Freshness

Denying Strava access to health-related data

Should you deny Strava consent to process and store this data, you will still be able to upload activities although health data will be removed.

We will notify you every time you upload an activity that contains health-related data so you can update your selection in order for Strava to collect and process this data on all future activities.

Past activities will still display health-related data such as heart rate. You can delete old activities that contain heart rate data if youwish.

Change your mind?

The support teamwon't be able to add health-related data back to any activities uploaded while Strava did not have permission to store this data.

If you'd like Strava tocollect and process health data for future activities you can change yourpermission settings before your next upload.

If you record with a third-party GPS device and your original files contain health data, you may be able to re-upload the files to Strava.This will require that any existing versions of that activity get deleted so that the new version(s) can be uploaded. Keep in mind this will remove all kudos, comments, and photos associated with the original activity.

New Release in April 2018

How does it work?

Relative Effort, found on the activity detailspage, measures how much cardiovascular work went into any activity that has heart rate data. A short and hard activitycan require just as much effort as a long and leisurely one, and Relative Effort makes it so you can compare the two. Not only that, but different activity types are weighted so that your efforts can be compared across sports, and your values are personalized to your own heart rate zones so you can even compare with other athletes.

If you and a friend both ran your hardest 10K effort, your Relative Efforts would be similareven if your finishing times are different. Similarly, if you rode a bike as hard as you could for the same amount of time, your Relative Effort would be comparable.

Weekly Effort

Weekly Effort view shows your total Relative Effort for the week so far. It also indicates how you're trending week over week and provides a weekly Relative Effort range, shown by the white band in the middle of the graph. This area represents an estimation for activity that allows you to maintain or build fitness while minimizing risk of overtraining.

Within range:A productive amount of activity to maintain or improve your fitness. Weeks in this range are not likely to require additional recovery time.

Strava Blog

Below range:Lighter than your average amount of activity. Aim for levels below your weekly range when taking a recovery week.

Above range:Higher than your average amount of activity. This may signal that you are increasing your efforts too quickly and potentially increasing your risk of injury or overtraining.

FAQ

What Summit pack do I need to get this feature?

Relative Effort is part of the Analysis pack.

How can I make sure my weekly range is accurate?

Your weekly range becomes more accurate the more your uploads represent your normal activity level. Keep on recording!

Why can't I see Relative Effort for my activity?

Relative Effort is only available for Summit members on activities that contain heart rate data. If your activity does have heart rate, and you don't see it on Strava, check that you've allowed Strava to access health-related data.

Why can't I see Relative Effort on my swims that contain heart rate?

We can only process Relative Effort scores for outdoor, GPS-based swim activities. We're unable to process the heart rate information from indoor swims at this time.

Learn More

Unfollowing an Athlete

On the web

From your profile page, select the Following tab. Place your cursor over the Following button next to the athlete you want to unfollow to reveal the orange Unfollow button.

From the profile of the athletethat you'd like to unfollow, place your cursor over the Following button under their location to reveal the orange Unfollow button.

On the mobile app

From your profile page, select the Following tab. Select theFollowing button next to the athlete you want to unfollow to reveal the Unfollow option.

From the profile of the athlete you'd like to unfollow, select the Follow button next to their follower count to reveal the option to unfollow.

Blocking an Athlete

You can block a Strava athlete from the profile page of the athlete that you'd liketo block.

On the website, click the gear icon and select "Block Athlete".

On the mobile app, tap three-dot icon in the upper right-hand corner and select Block.

Blocking an athlete does the following:

Removes them from your list of followers.

Removes you from their followers list and Activity Feeds.

Prevents them from following you again or accessing your activity details pages.

Hides all profile details from them with the exception of your profile photo, bio, last 4 weeks total activity count, this week's activity stats (time, distance, and elevation), activity bar chart, and the number of following/followers.

Someone you've blockedwillbe able to see your activity entry (summary) in public areas like segment leaderboards and segment explore however the blocked athletewill notbe able to access your activity if they click on that entry.

Removing or blocking a follower does not send a notification to the athlete.

You can automatically upload your activities to Strava from Movescount or the Suunto app for select devices.

In Movescount settings click Connect with Strava and log into Strava. If you do not have a Strava account, register first.

You can select to sync all of your Moves, only rides or only runs with Strava. You also have an option to turn syncing off.

After the next Movescount sync, your new Moves will be automatically transferred to Strava.

Only new activities will sync to Strava automatically.Activities without GPS data and any lap data will not sync.

Occasionally, we experience temporary outages or delays in the syncing service between Movescount and Strava. Remember, activities without GPS data will not sync to Strava at this time.In the event that your Suunto activity is not synced from Movescount to Strava, you may be able to manually import your activities to Strava by following these steps:

After you sync your watch go to "My Moves" in Movescount.

Click on the icon showing the Move you want to export in the calendar on the right so it loads that Move on the left panel.

Click on Tools in the upper right-hand corner and choose the format you'd like to export the Move in. Only .TCX, .GPX, and .FIT files can be uploaded to Strava.

Save it to your desktop and then log in to Strava and click Upload Activity in the upper right. Select the file you just saved for upload.

We offer several different Summit packs. You can choose the pick that fits your needs or get all three.

Training Pack

Custom Goals : Set goals for segments, cycling power, personal time or distance. Weekly and Yearly Progress Goals help you stay motivated and keep your training on track.

Training Plans: For running and cycling to help you achieve your fitness goals.

Filtered Leaderboards : Filter segment leaderboards by age and weight.

Race Analysis : Detailed post-race breakdowns of your pace fluctuation and splits.

Segment Efforts : Compare performances with other athletes on your favorite segments.

Live Performance Data: Speed, distance, and location, in real-time, on your mobile device.

Pace Analysis : Visualize your pace zones and lap data for all your running workouts.

Custom Heart Rate Zones :Train smarter with a heart rate monitor.

Safety Pack

Beacon: Live location tracking for safer activities for athletes, and peace of mind for their friends and family. Beacon is available on the iOS and Android app, as well as selected Garmin devices.

Personal Heatmaps : Unique visualizations of all of the places you've run or ridden.

Analysis Pack

Relative Effort : Strava analyzes your heart rate data to quantify how hard you're working and help you train smarter.

Workout Analysis: Visualize your pace zones and lap data for all your workouts on the iOS and Android app.

Live Segments: Your segment performance in real-time, plus comparisons to your PR and the current KOM/QOM/CR. Live Segments are available on iOS, Android, and select compatible devices.

Power Analysis : Utilize your power meter to analyze your activity and view training load, intensity, and more.

Fitness & Freshness : Track levels of fitness, freshness, and fatigue over time.

Custom Heart Rate Zones :Train smarter with a heart rate monitor.

Member Benefits (Included with all Packs)

Summit Perks : Exclusive deals from brands, retails, and more.

Summit Support: Expedited Support for our Summit members.

Automatically renewing your subscription:

Your subscription will auto-renew unless canceled at least 24-hours before the end of the current period. You can manage your subscription at any time from your Account page.

What are Streak Challenges?

Streak challenges ask athletes to complete a certain number of activities for a consecutive number of weeks.

Streaks will perform a little bit differently than challenges as they currently exist on Strava. Streaks will allow different activity types other than just running and cycling to count towards your challenge effort and, unlike other Strava challenges, Streak challenges will not contain a leaderboard. Activity and profile visibility settings will not impact participation in Streak challenges.

The goal of each Streak challenge will vary. For example, we may ask you to upload an activity 4 days a week for 3 weeks, with each activity requiring a minimum of 30 minutes elapsed time. Each Streak challenge will vary, please check the details and eligibility section of the challenge page for rules and information on which activity types count towards the challenge.

How do I participate in a Strava Streak Challenge?

Youll need to join the Streak challenge just as you would any other Strava challenge. You can locate all challenges in the challenge gallery (on Android you can find the gallery in the Navigation Tab, for iOS use the Explore tab). Onceyou'vejoined the Streak challenge you will find a calendar on the challenge page which will display your progress, in green, toward the challenge goal. Please note that all Streaks will begin on Monday.

Where can I check my progress towards a Challenge?

You can view the Challenge page to check your progress. The circle that indicates the day of the week will fill green onceyou'veuploaded a qualifying activity. If you were unable to meet the challenge requirements after the first week the calendar will fill gray to indicate a fail state.

You can find a progress bar on your profile page. This will fill afteryou'vesuccessfully completed your first week. In other words, youwon'tsee any progress here until after the first week, even if you have activities counting towards the challenge.

FAQ

Ive joined the Streak Challenge mid-streak, can I still participate?

If you have qualifying activities from previous days you can upload those to your Strava account and they will count towards the challenge.

What activities will count towards Streak Challenges?

Streaks allow for a wide range of activities to count towards challenges but not all activities types will count towards all Streak challenges. Check the specific challengeyou'vejoined for more information on what activity types will count.

I have multiple activities uploaded for one day, which one will count towards the challenge?

We'll use the activity that best contributes to the challenge goal. For example, if the challenge requires you complete activities of a certain distance, we'll use the longest activity.

What will happen to challenges as they currently exist on Strava?

Strava Challenges like the 5k, 10k, Half Marathon, Gran Fondo and the Running/Cycling Distance and Climbing challenges will remain unchanged.

More information on Strava Challenges.

We were investigating an issue that's preventing activities from syncing to Strava from Samsung Gear and Galaxy watches. A fix has been released in the most recent version of the app (version1.2.6).If you're experiencing this issue, please tryupdating the Strava app on your watch using the Galaxy Store app on your watch or Galaxy companion app on your mobile device:

Open theGalaxy Wearable app (Android) or Samsung Galaxy Watch app (iOS)on your paired device.

SelectApps.

Select the Strava app thenUPDATE. (If prompted, review and accept permissions).

You may still have to resync any missing activities:

View the History folder on your watch.

Select Tap to Sync on the missing activities.

To confirm the activity has synced to Strava, you should see a "Sync Successful" message at top of the screen and Tap to Sync will no longer appear.

If you're still having trouble after giving that a try, please contact us by selecting Submit a Request on this page. We will be posting updates as they become available and you can Follow this known issue to receive email notifications.

Viewing Activities

Tapping an activity from your feed will take you to the full activity view.From there you can view the activity's comments, kudos, or other participants; or you can tap the athlete's picture to jump straight to their profile page. Tap the Edit button toedit the activity and change its name or type, control the activity's privacy or delete it.

Tapping the map view will display the full-screen map as well as a list of matched segments. Tap on View All Results to see a full list of segment results and their corresponding achievements. If you're viewing a running activity you will also see any estimated best effort achievements.

If you're a Summit member and your activity contains heart rate data, scroll down to see your Relative Effort.

If you're viewing a run, scroll down to view Workout Analysis (for Summit members) and splits. You will see pace zone analysis in the place of power zone analysis. If you are viewing your own activity, you will have the option to view matched runs.

segment results

Viewing Segment Results

Swipe the main activity screen to the right once to view estimated best efforts (if available on the run activity) and segment results. Tapping on a segment in the list of resultswill bring you to the segment effort page. From there, you can tap the Analyze button to see detailed instantaneous segment effort analysis as well as a comparison to your PR on that segment; and scroll down to see the full segment leaderboard. That leaderboard can be sorted by the overall results or only those of the athletes you're following - and all Summit filters are available as well. Please see our article on for more information and detailed screenshots.

Viewing Activity Analysis

Select View Analysis to see the Elevation, Speed/Pace, and Heart Rate (if available) details for the activity. A cadence graph is not currently available on the mobile app. Summit members with the Analysis Pack can scroll down to see their heart rate analysis (if available), power zone analysis for rides or pace zone analysis for runs.

The profile page is a great place to see a summary of your activities. To learn more about your profile page on the mobile app, refer to our articles for iPhone or Android.

Calendar Widget

Overview

Photos

Activity Bar Chart

Side-bar Stats

Under your name, depending on your privacy settings, other athletes will see whether you are a Summit member, your location, and your primary club.

Calendar Widget

The calendar widget gives you an overview of your activities by activity type and by date. You can see week by week how many activities you have recorded, which days you were active and the total activity time for that week.

Overview

The overview area, just below the calendar widget, shows you what trophies and achievements you've recently gotten. You can also tab over to see your Trophy Case, list of Followers and KOMs / CRs.

Photos

The photo feed, located below achievements, displays100 of your most recentphotos.However, all of your photos are still available on the activity page where they were uploaded. Strava does not delete or remove any photos.

Activity Bar Chart

The activities displayed on the profile page are filtered by either time, distance or elevation gain. You can choose to view the activities grouped either by week or month and then you can select a week (or month) to display by clicking on the drop-down in the upper-right.

Sidebar Stats

On the lower-right of your own profile page, you can see your personal stats including averages for the last four weeks, totals for the year, and all-time totals. These stats are only available for running, riding, and swimming activities. On another athletes page, you will see the essential stats for a user and you can quickly see how you compare to the user whose profile you're viewing.

If it looks like your totals are incorrect, select the 'Refresh Stats' button underneath the table. It may take a few hours for your stats to update after an upload but you can always recalculate your profile statistics from your account on theStravawebsite. On your profile page, scroll down toMy Stats andclick theRefresh Stats button underneath the table.The button may appear greyed out while the system is refreshing and it may take a few hours for the stats to refresh. Some possible causes for profile statistics discrepancies are as follows:

The training calendar includes all activities on your account, including activities that are gym workouts, walks, ski activities, etc. while your profile stats are only sport-specific to cycling, running, and swimming.

Walks and Hikes are not included in running yearly totals.

The displayed total may have previously been inaccurate due to a previous bug where deleted, cropped, or updated activities did not refresh the profile stats.

What is your profile?

Your profile page displays information about you and your active life. Learn more about your profile page here.

Managing your Profile Page Privacy Controls

On the web, go to your Settings page by hovering over your profile picture in the top right and selecting Settings.

Click on the'Privacy Controls'tab on the left side of the page.

Select 'Everyone' or 'Followers' under 'Profile Page.'

On Android,select Settings from the navigation menu and select Privacy Controls on the next page.

Select 'Profile Page' to choose between 'Everyone' or 'Followers'

On iOS, select 'More' on the bottom right-hand corner of your screen and select 'Privacy Controls' on the next screen.

Select 'Profile Page' to choose between 'Everyone' or 'Followers'

How it Works

Set your profile privacy controls to 'Everyone' in order for the entire Strava community to see your full profile details.When you select Everyone:

All Strava athletes:

Unless blocked, will see your complete profile details. This includes your profile photo, location, bio, this week's activity stats (time, distance, and elevation), recent photos, last 4 weeks calendar widget, clubs, recent achievements, trophy case, following/followers, KOMs/QOMs, posts, weekly/yearly goals, activity bar chart, activity summaries, side-by-side comparison, and shoes.

Can follow you without your approval.

Can view your activity summaries in club feeds.

Can view your training log if you make it public.

Can view the gear used on your activity details page.

Anyone on the web:

Will see a logged-out version of your Strava profile. This includes your full name and location, bio, trophy case, activity bar chart, total stats for the month (distance, time, elevation), recent achievements, year-to-date stats (distance, time, elevation, quantity), All-time stats (distance, time, elevation, quantity), number of following/followers, recent photos.

Set your profile privacy controls to "Followers" in order to hide certain profile details from non-followers.When you select Followers:

Followers:

Will see your complete profile details. This includes your profile photo, location, bio, recent photos, last 4 weeks calendar widget, clubs, recent achievements, trophy case, following/followers, KOMs/QOMs, posts, weekly/yearly goals, activity bar chart, activity summaries, side-by-side comparison, shoes and/or bikes.

Non-Followers:

Will see limited profile details. This includes your profile photo, location, bio, number of following/followers, this week's activity stats (time, distance, and elevation), activity bar chart, last 4 weeks total activity count, and side-by-side comparison. Additionally, some elements of your profile will no longer be clickable, such as your followers count and side-by-side comparison.

Will see limited aggregate data on your profile that includes distance/time/etc from activities.

Must request your approval before they can become your Follower.

Cannot see your activity summaries on your profile page or club feeds.

Cannot see start time and gear on your activity details page.

Might see your activities in public locations like Flybys, group activities, and segment, public club, and challenge leaderboards. Adjust your Flybys, Group Activities, and Activity controls if you want to prevent this.

Will not be able to click through to your activities from leaderboards of invite-only clubs.

Will not see photos on your activity pages.

Can search for your profile using the athlete search tool, but will see limited information on your profile page as explained above.

No one on the web:

Will see a logged-out version of your profile or activity details pages.

How your profile will appear to followers vs. non-followers when it's set to "Followers"

Connecting Your Accounts

From the Strava website, hover over your profile picture on Strava and select Settings > My Apps and look for the option to Connect with MyFitnessPal under Social Connections.

From the MyFitnessPal app, select More > Apps & Devices > search for Strava.

All your activities will be synced to MyFitnessPal and include the following data:

Activity type

Calories

Duration

Speed

FAQs

My Strava activity wasn't synced to MyFitnessPal, can I try syncing it again?

At this time, we cannot resend data to MyFitnessPal if it was not sent when the Strava activity was created.

If I delete an activity from Strava will it still appear on MyFitnessPal?

No, if you delete activities from Strava, they are not removed from MyFitnessPal. They will still appear in MyFitnessPal which means if you upload a new activity that same day it will be added to the deleted entry.

Record with the Wahoo ELEMNTand automatically upload your activities to Strava from the Wahoo ELEMNTapp on iOS or Android. During the setup of your ELEMNT, you can enable syncing with Strava. If you didn't enable syncing during setup, you can link your accounts from your Profile:

From your Profile page, tap Connected Apps and you'll see Strava listed.

After that, enter your Strava login information and authorize the connection.

Activities uploadedprior to connecting with Strava will not sync.

Sponsored integrations refer to activities in the feed associated with certain devices or services of our partners. These paid-for integrations highlight unique stats or visuals, and we label them as sponsored. Sponsored integrations also allow followers to learn more about a service or a device used by tapping on a banner associated with the activity.

How it works

Athlete controls

Feedback

FAQ

How it Works

Sponsored integrations are viewable by both the uploading athlete as well as their followers. Activities recorded as part of a sponsored integration receive the augmented treatment if the athlete uploading the activity has the integration enabled. All athletes, whether or not they are Summit members, may enjoy or disable sponsored integrations of their own activities.

Enabling this feature allows an athlete to share unique details about their activity that may include a device specific header, custom image or enhanced map.

A learn more link will also be viewable to your followers.

These details may vary with the device or service used to record the activity.

Athlete Controls

As an uploader, you have the option to disable this treatment of your activities. You can manage all partner integrations using the mobile app or on the Strava website under Settings > Partner Integrations. Please keep in mind:

You may only enable or disable this treatment on your own activities.

Opting out of the experience means you will not see any of the enhanced partner content on your own activities.

Leave us Feedback

Were currently exploring different iterations of this treatment, so please keep in mind that your experience might be different from others on Strava. Furthermore, this experience is subject to change.

If youd like to share feedback about sponsored integrations, please do so here.

FAQ

How do I know ifI'mviewing a Sponsored integration?

In the feed, Sponsored Integrations will display a sponsored tag in the map or image provided by the partner.

Why does my activity show a branded tag but not a Sponsored tag?

This indicates a partner integration, but one thatisn'tconsidered sponsored.

Idon'twant to see this treatment in my feed. How do I turn it off?

Ability to disable sponsored treatment is controlled by the owner of the activity.

Why has the treatment of my integrated activity changed?

We are continuing to explore how partner content shows up on Strava. Look for improvements as we gather feedback, and thoughtful introductions of new integrations as we dial in how to make them great.

Strava willsendthe time, distance, and calories of GPS-based activities to Google Fit and willreceiveweight from Google Fit.

The option to connect with Google Fit is available on the Strava app's activity save screen, by editing your profile, and under Settings > Link Other Services.

Activity details will be sent to Google Fit only when the data is downloaded from the server. This happens when scrolling through the feed on the Strava app. If you want to get historical Strava activity data into Google Fit, you will need to scroll back to your 'Me' feed in the app.

If you want Google Fit to have thecaloriesfrom a given activity, youll need to tap into the activity toview the activity details.

Activities not Syncing to Google Fit?

Open the Strava mobile app and go to the "You" Feed. Scroll through your recent activities to make sure they are loaded and displayed on your feed.

Open your Google Fit app and go to the Journal tab. Tap on the refresh button in the top right corner.

Be aware that it may take a few moments for the activities to appear on the Google Fit history.

Yes, Strava is a free app. There is no cost to record and share activities and all basic features are free.To make the most of Strava,explore Strava Summit and the extra features we offer.

How to View your Notifications

Types of Notifications

Segment Notifications

Viewing your Notifications

Email Notifications

Strava sends you an email for each notification.

Email preferences can be adjusted (turned on/off) on the website from your Account Settings.

Notifications in-web

On the website, there is a "notifications" section that can be accessed when viewing any page on Strava.com. Simply press the bell icon located next to your profile image in the top-right corner.

There is no way to disable these notifications.

Notifications in-app

On themobile app there is a "notifications" tab, also a bell icon in the top-right corner, that can be accessed when viewing your dashboard.

There is also the option for push notifications, which will show up in your notifications bar outside the Strava app.

Push notificationsettings can be adjusted by navigating to Settings > Notifications and toggling individual notifications ON/OFF.

Types of Notifications

There are a few types of notifications that Strava sends:

New Follower notifications (someones Follows you or requests to Follow you)

Kudos notifications (someone has given you Kudos on an activity)

Comment notifications (someone has commented on your activity, someone has replied to a comment you made on an activity, or someone mentioned you in a comment)

Club notifications (when someone adds a message to a club discussion board)

Segment notification - lost or tied KOM, QOM or CR (If you hold the top spot on a Segment Leaderboard and your time has been tied or surpassed)

Segment Notifications

If your lost KOMs are on segments with an average grade of 0% or lower, you will not receive an email notification. Additionally, we intentionally don't generate notifications in some cases where doing so might be a poor experience or produce inaccurate and unnecessary notifications.

If you receive a "Lost KOM/QOM/CR" email that you believe reflects an illegitimate time, you can flag the activity.

Calories (or kcal) is a measure of the energy you've burned during your activity. Calorie calculations are only estimates and there are many different ways to calculate calories.

As of July 2018, Strava shows Calories as they were provided to us from upload partners. If no value is sent, or you record with the Strava mobile app, we use our own calculations.

3rd Party Calculations

There is a wide range of different algorithms and inputs that can be used to estimate Calories. We recommend contacting the 3rd party for specifics on what data they use to estimate Calories.

Unlike Strava's own calculation, changes to your Strava weight and activity elevation will have no effect on Caloric total.

Changes to settings in 3rd party accounts may not be reflected in Strava.

Strava's Calculations

To get calorie calculations for rides, Strava uses your power output and a coefficient for human efficiency. Power can be estimated if you enter your weight and the weight of your bike, or you can use a power meter to get a more accurate measure of your power output. See Power Calculations for more details. If you are having trouble getting your Strava Power to calculate, see How to Get Power Calculated on your Rides.

To get calories calculations forruns, Strava requires that you enter your weight. Strava will use your weight and the elevation data and distance of your run to estimate calories burned. If you're having trouble getting calories calculated for your Runs, check or reset your elevation correction by following the instructions on Elevation Correction for your Activities. Calories for runs are a function of speed (grade adjusted), weight, and movingtime. Multiply these together with a scaling factor, and that's theestimate.

Understand why a segment may not have matched to your activity and what you can do about it, why false matches occur, and common problems in our segment matching algorithm.

How Segment Matching Works

Missing Segments

Incorrect Matches

Problematic Segments

How Segment Matching Works

It's important to keep in mind that each GPS device records its own unique set of data even if, for example, you and your friend are recording the same activity on the same day. When we match you to a segment, we choose the GPS points from your file that fall closest to the segment's start and end. Because of the nature of GPS and the differences in device recording intervals, it's unlikely that there will be a GPS point exactly on top of the segment's start/end. This means that you can be timed over portions of your activity that are slightly longer or shorter than the actual segment length. Everyone is susceptible to this but you may get a short match that works in your favor or a long match that adds a few extra seconds.

What can I do?The more GPS data points you record, the more options Strava has when choosing a start and end point and the more precise your match is likely to be. Your device's recording interval determines how often you record GPS points. Recording intervals often differ from device to device but if you have the option to set your recording interval we recommend one-second intervals.

My Activity did not match a segment that is should have

Why does this happen?

The most common reason a segment doesnt match on a ride or run is that GPS drift occurred while you were recording your activity. This can cause you to miss the start or end points of the segment - both of which are necessities - or can cause you to trigger our "Gap Threshold" in the middle of a segment.

One other possibility is that it is "hidden." There is a link at the bottom of the ride page (website only) which may say "Show hidden Segments". You may see the segment listed there - and you can unhide it. For more details, see the article here

Any segment, regardless of whether it's a private or public segment, that starts/stops within your Privacy Zone will not be matched to your activity, even if your activitys visibility is set to Only You. However, if during your activity you pass completely through your privacy zone and continue on, that portion of your activity will be visible and you will match to segments within that zone. Its only when your activity starts or ends inside of your privacy zone that those portions are hidden and segments within your zonewon'tbe matched. Removing a Privacy Zone will reinstate segment matches and any associated KOMs/CRs. More information regarding Privacy Zones can be found here.

What can I do?

If you are looking for details about why a specific segment might not have matched your activity, visit the activity on the Strava website and scroll down to the bottom of the list of segments. Click the link 'Don't see the segment you're looking for?' (highlighted below) to open the Potential Segment Match Analysis tool.

If a segment is missing from your activity when it should have matched please proceed with creating a support ticket and use the Potential Segment Match tool to generate a link. In the analysis tool, select the segment that's missing and copy the link in the address bar of the webpage. Paste the link into the support ticket and repeat this process if there are multiple missing segments.

Alternatively, you can send us a link to the activity page and the link to the missing segment.

Optimizing Segment Creation

My activity matched a segment that it should not have

Why does this happen?

Occasionally a ride or run will be falsely matched to a segment or receive an inaccurate segment time. Sometimes this is due to the fact that our segment matching algorithm must be flexible enough to account for GPS drift and can be a little loose with the matching. Poor GPS data can also contribute to inaccurate segment times. There may also be instances where you received a lift or rode in a vehicle for a portion of your activity and the Crop tool can remove that section of your activity and the invalid segment times.

What can I do?

If youd like to be unmatched please proceed with creating a support ticket and include a link to your ride or segment effort and we can investigate. We can only unmatch segments in cases where it's unlikely there will be future problems with that activity data.

Problematic Segments

There are certain rules to follow when creating segments that can minimize the number of problems that segment will experience - including false-positives, missing matches, inaccurate matches, and more. We highly suggest avoiding the start or end of a segment if you are going to stop or turn around as the resting time may be included in your segment effort.Here is some more information on .

Using Strava on an older iPhone:We recently made a necessary update to the Strava platform that will affect the mobile app experience for a number of athletes. Heres what you need to know:

Whats changed?Strava for iPhone now requires iOS 11.0 or later in order to get the full range of features. Unfortunately, iPhone models 5C and earlieraren'tcompatible with the newer operating systems andwon'tbe able to support the Strava app as they have in the past. Devices with iOS 10 as the last compatible operating system (iPhone 5C and earlier) can continue to use the Strava app if it was downloaded prior to our recent changes. However, no Strava app updates will be available and you may lose access to certain features or functionality. For example:

Youwon'tbe able to give kudos or delete newer activities.

Youwon'tbe able to access segments, kudos, photos, or comments.

Why did you make this change?In order to record all the workouts Strava athletes upload, we had to add more unique numbers to label each of your efforts. Our old 32-digit labels worked till the community hit just over 2 billion activities, and then a switch to the new 64-digit labels was necessary. Unfortunately, older operating systemsdon'taccommodate the 64-digit labels, so athletes who use older iPhones will feel these growing pains more than others.Wedon'ttake changes like these lightly and were committed to keeping Strava accessible to the largest number of athletes possible. Know that no matter what mobile device youre using, your data is secure and remains available on the Strava website.

Which iPhones are fully compatible with the Strava app?

iPhones that can support iOS 11.0 and later can download and run the most recent version of the Strava app. This includes iPhone 5S and later models.

What is a Group Activity?

Your activity will be grouped with other athletes if you overlapped for a certain amount of time. Learn more.

Managing your Group Activities Privacy Controls

On the web, go to your Settings page by hovering over your profile picture in the top right and selecting Settings.

Click on the 'Privacy Controls' tab on the left side of the page.

Select 'Everyone' or 'Followers' under 'Group Activities.'

On Android,select Settings from the navigation menu and select Privacy Controls on the next page.

Select 'Group Activities' to choose between 'Everyone' or 'Followers'

On iOS, select 'More' on the bottom right-hand corner of your screen and select 'Privacy Controls' on the next screen.

Select 'Group Activities' to choose between 'Everyone' or 'Followers'

How it Works

This setting cannot be toggled on/off for individual activities.No matter which setting you choose, you can always remove your activity from a group by using the leave group button on the website.

Set your Group Activity privacy controls to 'Everyone'if youdon'tmind other athletes seeing you were part of a group.When you select Everyone:

Any Strava athlete:

Can see that you were part of a group.

Can be matched to your activity.

Can see that you were matched to their activity.

Can click through the grouping to your activity details page, unless your activity visibility control is set to Followers.

Set your Group Activity privacy controls to 'Followers' if you prefer that only followers or those that you follow can see you were part of a group.When you select Followers:

Followers:

And those you are following will see you were part of a group.

Athletes you've been grouped with will be hidden from non-followers on your activity pages. You will be hidden from non-followers on other athlete's grouped activities.

You will still see yourself grouped to non-followers on your activity details page, but those non-followers will not see you grouped when they view their own activity details pages.

Non-Followers:

Cannot see you grouped to their activities.

Cannot see you were part of another athletes group.

May be grouped to your activity, but will not see this grouping. Only you and your followers/following will see them.

As of September 26th, 2018, we simplified our privacy settings so the controls are easier to understand.

Did my privacy settings change?

No. In making these changes, our team made sure that your existing settings would transfer over to the new layout without any functional changes. In other words, your privacy selections on Strava have not changed.

What is Enhanced Privacy now called and how does it work?

If enabled, Enhanced Privacy allows our members to determine who can follow them and view their complete profile page. It is not a determinant of whether an activity is public, private, or visible only to followers.

In our new design, you can set your Privacy Controls for your Profile Page to Followers. This is the equivalent of Enhanced Privacy. Learn more

What is Group Activity Enhanced Privacynow called and how does it work?

If enabled, Group Activity Enhanced Privacy makes it so only your followers and those you follow can see that you are part of a group activity.

In our new design, you can set your Privacy Controls for Group Activities to Followers. This is the equivalent of enabling Group Activity Enhanced Privacy. Learn more.

What is Hide from Flybysnow called and how does it work?

If enabled, Hide from Flybys prevents your activities from appearing in the Strava Labs Flybys feature.

In our new design, you can set your Privacy Controls for Flybys to No One. This is the equivalent of enabling Hide from Flybys. Learn more.

What is Hide from Metro and Heatmap now called and how does it work?

If enabled, Hide from Metro and Heatmap prevents your activities from appearing in the Strava Heatmap and Metro.

In our new design, you can set your Privacy Controls to disable the contribution of your data to Metro and Heatmap using the Metro and Heatmap control. This is the equivalent to enabling Hide from Metro and Heatmap. Learn more.

What is Hide from Segment and Challenge Leaderboards now called and how does it work

If enabled, this setting removes your activity from public leaderboards. It also prevents non-followers from accessing that activity details page.

In our new design, you can set your Privacy Controls for your Activities to Followers. This is the equivalent of enabling Hide from Segment and Challenge leaderboards. Learn more.

What is Private by Default now called and how does it work?

Private by Default automatically makes all new uploads private (only visible to you) regardless of whether they are syncing from our mobile app, a 3rd party device, or direct file upload.

In our new design, you can set your Privacy Controls for your Activities to Only You. This is the equivalent of Private by Default. Learn more.

You can read more about the change by visiting our blog or privacy center. Otherwise, please reference the table below to see how your previous settings have transferred to the new settings.

Old Setting Name

Options

Translates to

New Setting Name

Options

Enhanced Privacy

Off

Profile Page

Everyone

On

Followers

Group Activity Enhanced Privacy

Off

Group Activities

Everyone

On

Followers

Hide from Flybys

Off

Flyby

Everyone

On

No One

Hide from Metro and Heatmap

Off

Hide from Metro and Heatmap

Off

On

On

Private by Default

Hide from Segment and Challenge Leaderboards

Translates To

Activities

On

On

Only You

On

Off

Only You

Off

On

Followers

Off

Off

Everyone

You can automatically upload your activities to Strava from Sigma Data Center using theROX GPS 7, 10 or 11. Have a Sigma Rox 12.0? Learn more here.

Install SIGMA DATA CENTER on your computer and start the program.

Connect your ROX GPS Device.

Click Menu at the top right and select settings.

Select 'Sharing accounts' from the left navigation

Click 'Login' next to Strava logo and enter your Strava account information and the accounts will be linked.

Enable auto-sharing for the activities you would like to automatically appear in your Strava account.

Manually uploading activities to Strava

Start SIGMA DATA CENTER and choose the training you would like to share

Export the training as a .fit file

Visit strava.com/upload/select.

Click Choose file.

I've connected my accounts, what now?

New activities will be synced to your Strava account within minutes. You can also follow the manual export instructions if you want to see your statistics right away.

My activity still has not appeared in Strava, what happened?

There could be a delay during peak usage times that will delay activities from appearing in Strava. We are constantly working to get activities processed as quickly as they come in, however, sometimes you may experience delays.

The Strava climb categorization is similar to how the UCI categorizes climbs but with some modifications.

When a climb is categorized, for the Tour de France for example, there is a subjective component to the categorization. If a climb is at the end of the stage it could get a tougher category than if it was earlier in the stage. Strava's method is objective, so if a climb is category 1 climb it will always be a category 1.You will see that a segment is categorized by the number on both the segment page and at the list of segments on your activity page.

To decide the category of a climb Strava multiplies the length of the climb (in meters) with the grade of the climb. If that number is greater than 8000 then it is a categorized climb.

Cat 4 > 8000

Cat 3 > 16000

Cat 2 > 32000

Cat 1 > 64000

HC (Hors Categorie) > 80000

The creator of the club can designate new admins from the list of members. The creator can also transfer ownership to another admin in the club. If the creator leaves the club or is no longer active, contact us and we'll do our best to help with the situation.

Wahooand Strava have partnered to bring Strava Live Segments to your ELEMNTdevice.

Requirements

Linking your accounts

Selecting segments

On your ELEMNT device

FAQs

Moreinformation on this topic

Requirements

Wahoo ELEMNT cycling computer

WahooELEMNT app

Strava Summit

Live Segments are only available for riding and running activities

Linking your accounts

Using the Wahoo ELEMNTapp on iOS or Android,you can set up Strava Live Segments andautomaticsyncing.More detailed instructions can be found here.

During the setup of your ELEMNT, you can connectyour Strava account.

If you didn't enable syncing during setup, you can still link your accounts from your Profile.

From your Profile page, tap Linked Accounts and you'll see Strava listed.

After that, you will enter your Strava login information.

Click Settings.

Select 'Sharing accounts' from the left navigation.

Selecting Segments

All of your starred segments will show up automatically in the Strava Live Segments folder on your ELEMNT after you connect your accounts. If you star another segmenton Strava.com or in the mobile app, it will load on your device the next time you sync. You can star segments almost anywhere you can view them.

Popular Segments based on your location settings will automatically be synced to your device.

If you set a goal on a segment, it will load onto your device as well, along with an effort representing your goal time.

On your ELEMNTdevice

You will be alerted when approaching the start of a segment thats on your device, and when the segment starts.Please be aware that Live Segments are only available for riding and running activities.

During the segment, you can choose which effort to be compared against. You will always be able to select the KOM/QOM, and you could also have your PR, your goal, or the time from a friend whos a little faster than you. The default priority is as follows:

Goal (If you have one set for the segment)>

PR

KOM/QOM

You will be notified when you complete the segment, and whether you beat the time you were competing against - but Strava.com hasthe final word.

Segment notifications appear automatically, but you can cancel out of the live segment experience as it is happening by pressing the mute button.

On your device, you can also temporarily disable individual segments or the entire live segments experience, or permanently delete some or all segments from your device. This will not affect your starred segments or anything else in your Strava account.

FAQs

Why is my segment time different after I upload then it was on my ELEMNT?

Wahoo ELEMNTdevices use a different algorithm for determining when a user starts and finishes a segment than Strava uses, which can affect the elapsed time reported for the segment. To ensure consistency between users, the times shown on the ELEMNTduring an activity are preliminary, and the times shown on Strava after uploading are final.

Why didnt one of my starred segments show up while I was riding it?

During a ride, if GPS signal is poor, it can be hard to determine whether a user is on a particular segment or not. After the activity is uploaded, Strava can examine the entire activity and more accurately determine which segments were ridden - including the ones that didnt show up in real time.

To transfer your activities from Runkeeper to Strava you can export your activity history in bulk from Runkeeper and upload them to Strava in groups of 25 from our Upload page.

In your Runkeeper account, hover over the Settings icon in the top right corner of any page (Gear image) and click on Account Settings.

From the options on the left side of the page, click on Export Data.

Select the date range for the Runkeeper activities you'd like to be exported. A zip file will then be generated after some time that includes your activity history for the dates selected.

Once the file is generated, click on the button to "Download Now".

Unzip the file.

Log in to your account on Strava.

Click Upload from the top right of any page and then "From File" and browse to select the file(s) from the unzipped file. NOTE: files can be bulk uploaded to Strava in groups of up to 25.

Name your activities, and adjust the activity types as necessary.

Record, upload, and analyze GPS-based activities with the Strava iOS app

Recording an Activity

Navigate to the record screen by tapping the circular Record icon located in the middle of the dashboard. Strava will default to recording the activity type set in your Profile (Ride or Run), but you can change this by tapping the shoe or bike icon above the Start button.

To begin recording, simply tap the Start button near the bottom of the screen.

Toggle between the map and stats displays by tapping the pin icon (highlighted below)

You can tap on Splits (if you're recording a run) or Map to see your splits and progress in real time.

troubleshooting syncing

Pause, Save or Finish an Activity

Tap the square, stop icon to pause your activity. You'll then have the option to either Resume the recording or Finish it. You have a few options to remove resting time from your activity:

It is not necessary to pause your recording while stopped unless you'd like complete control over your moving time. You must be consistent about pausing if you go with this option.

If you'd like the app to auto-pause, the app will use GPS data or your phone's accelerometer to figure out when you're at rest. If you go indoors, you should manually pause or else the obstructed signal may trigger a false auto-resume.

If you turn off auto-pause and don't use manual pause, we would do all of our calculations on the server side after the activity is uploaded. We'd use your GPS data to figure out when you were at rest/moving.

Pressing the Finish button will take you to the Save Activity screen.

Set the activityTitle, Activity Type, Description, Gear, and Privacy settings.

Tap Save Activity to upload to Strava's servers - and be aware that if you tap Discard (and then confirm this choice) - there is no way for Strava to recover the activity.

Your activity will appear on the Feed screen immediately and youll be able to view the full activity details after it is done syncing.

Other recording features

Load a Routeby tapping on the Record settings icon near the bottom left of the screen. Learn more

Live Segments brings the experience of competing on a segment to your mobile phone. Learn more

Live stats like speed, cadence, heart rate, and power will show real-time values instead of averages. Runs will still use average pace (Summit athletes only.)

You can choose to enable auto-pause for hands-free pausing or you can choose to leave auto-pause off and we will calculate your moving time when the activity uploads to our server. Learn more

GPS strength indicator is ahalo around your location indicating accuracy. The smaller the halo the stronger the GPS signal.

App Data Usage

While recording there is no data usage unless you're viewing the maps, or have Live Segments or Beacon turned ON. Otherwise, the app just uses GPS while recording. Once you've finished recording the app will need to transfer some data to sync the activity with the Strava servers. That's typically about 1MB for two hours of recording but can vary a bit. There will also be some very small amount of data transfer to update your Feed. Please note, however, that if you can wait for a wifi connection to sync the activity or view the Feed then you can prevent all cellular data usage.

FAQ

My activities aren't being recorded correctly. The activities are missing a map or the map that was recorded doesn't match what I actually did.

There is likely an issue with your GPS connection. Refer to our article on troubleshooting GPS issues.

I hit save but the activity hasn't synced to my account.

Refer to our article on .

You can automatically sync your activities to Strava from the Cyclo-Sphere portal.Visit Cyclo-Sphere's help center for more information. Navigate to Settings to enable automatic syncing with Strava.

Select your username and select 'Profile Setting' from the drop-down.

Select the 'Web Link' tab.

Select the 'Link' button next to the Strava logo.

Select the option to automatically transfer data uploaded to Cyclo-Sphere to Strava.

Segment Leaderboards are often a highly visible area where bad or improper data can be surfaced on Strava.Users are ultimately responsible for their own data, and Strava provides the tools needed to edit your data.The Activity Flag is separate from the Hazardous Segment flag.

Determining whether an activity deserves to be flagged

How to apply an activity flag

How to resolve an activity flag

Abusing the activity flag

Should this activity be flagged?

When not to flag: Sometimes, there can be issues with segment matches but it's not a result of any problems with the activity itself.

If the activity data seems fine, but the segment time or the max/average speed seems incorrect, pleasedo notflag the activity.Instead, proceed with submitting a support ticket so we can review the segment match and the quality of the segment to determine the underlying issue we'll do our best to offer a solution or explanation.

Please familiarize yourself with this article to understand how certain shapes, lengths, or locations of segments can cause matching issues. Below are segment characteristicsthat can cause matching issues.

Very Short Segments

Bad Start/End Points

Tight Switchbacks

Parallel Trails

Very Long Segments

Very Complex Segments

Tunnels

Also, if the elevation data for an activity is inaccurate, please do not flag. As this does not cause problems on the segment leaderboards. If the elevation data is causing invalid results on a Strava Elevation Challenge, please proceed with submitting a support ticket so we can investigate.

When to Flag: There may also be times where bad segment matches hold top spots because the owner's GPS data is inaccurate, the data was recorded in a vehicle, the activity is categorized as the incorrect sport type, etc.

Top leaderboard spots earned because the data was recorded with vehicle assistance (motor-pacing or drafting a vehicle, receiving a lift in a vehicle, leaving the device on while driving, etc).At this point in time, athletes should use the 'workout' category if their activity containsvehicle or motorized data. These motorized activities should not be flagged if properly categorized as 'workout.'

Top leaderboard spots earned because theGPS data is erratic or recorded at large intervals (10+ seconds).

Top leaderboard spots earned because the activity is categorized as the wrong sport type. For example, a bike ride categorized as a run.

A Strava athlete is recording duplicate activities.

How to flag

Once you've determined that the activity should be flagged (see guidelines above), you can follow the steps below to flag the activity and remove it from leaderboards. When you flag an activity, a notification is generated on that athlete's Strava.com dashboard.

Find the bad segment match: When you find an incorrect or improper segment time, click through to the Strava Activity page. If you're on a segment leaderboard,you will need to click on the date of the segment result to reach the activity.

Flag the activity and leave a detailed description of the problem: If the activity should be flagged, use the ellipses icon at the left side of the page to select Flag. Select the correct reason for the flag and leave descriptive and thorough comments. Leaving detailed comments is incredibly important for the Support Team to be able to appropriately address the flag, so please be as descriptive and specific as possible. Naming affected segments on the activity, specifying the location of a GPS data problem, and relaying personal knowledge about the area or the athlete is all valuable to include.

If the activity appears to have data that was done by a motorized vehicle, or partially done by a motorized vehicle, select the first option.

For activities that appear to be listed as the wrong activity type, like a ride that is accidentally categorized as a run, select the second option.

If there is bad GPS data that causes inaccurate mileage or segment times, select "Bad GPS data". For specific segment errors, it is helpful if you include which segments are affected in the Comments section.

For other issues that are not listed here, select "Other" and leave a thorough description of the problem in the comment field.

When you're done, press the "Flag" button.Ayellow bar will appear at the top of the activity page signifying that the activity has been flagged. The activity will beautomatically removed from all segment leaderboards. The activity remains on the site, and the segments remain on the activity page with achievements, however, all the public results are removed from the Segment Leaderboards.

How to resolve an activity flag

You can see the flagged status of your activity in several places. On your Dashboard Feed, you will see the word 'Flagged' next to your activity title. Another place you'd see the flags is on your "My Activities" page. If you navigate to the "Training" tab at the top of the page, then select "My Activities" you will see the flagged activities highlighted in red.At this time, flags cannot be created, viewed or resolved via the Strava Mobile App.

When you select the activity that is flagged, you will be taken to the activity details page where you will see specific instructions for the actions you can take to resolve the flag.

After you have selected the option appropriate for the flag, you will be walked through the steps to resolve the flag or request Support review.

If you select "The activity is fine, trust me" the flag will be dismissed. If the activity is flagged a second time, the option to dismiss the flag will not be available, and choosing one of the other options is suggested.

Abusing the Activity Flag

If we determine that you are not following our flagging guidelines, your ability to flag may be revoked, your flags will be resolved, and/or your account may be at risk for deletion.

You can upload up to 25 files at a time via the Strava website. Strava accepts .tcx, .fit, and .gpx files that are 25 MB or smaller.

Save the files you wish to upload to a local folder on your computer.

Log in to Strava.com and click the orange "plus" icon at the top-right of the screen. Choose "Upload Activity".

After clicking "Choose files", browse to the local folder where your files are saved, and selectthe files you wish to upload (up to 25 files at a time).

You can hide and unhide segments to customize which segments will be visible to you throughout Strava.Please note that the Run activity pages do not have this feature, and instead use Starred Segments.

Bad Segment Data

Segments are a community created/moderated feature on Strava, anyone can create a segment and this means that they will sometimes unknowingly create duplicates or create segments from bad GPS data. Our support team isn't able to delete duplicate/inaccurate segments butthe community can up and down vote segments using the star and hide features. Some examples of bad segment data are:

Bad elevation dataexists if the activity from which the segment was created had bad elevation data. Here is some more information on how elevation is calculated.

Unfavorable start and endpointscan greatly affect whether a segment will create good matches. Here is some more information on optimizing segment creation.

Original segment data has GPS errors or GPS drift may lead to inaccurate matches.

Customizing which Segments will be Visible

In segment-dense areas, it is too hard to display all segments on one ride. Depending on the number of times a segment is viewed, that segment is either shown on the ride by default or "hidden" due to a low popularity rating. The user has the ability to customize which segments are shown on Activity Detail pages and which are not. By "Hiding" a segment, you vote to decrease its popularity and hide that segment on all of your activities. When you "Unhide" a segment, you increase its popularity rating and vote to show that segment on all of your activities. The overall popularity of a segment will determine whether it will be visible or hidden on your activity pages if you currently don't have preferences set for that segment.You will always be shown segments that you have created, starred, unhidden or set a goal on.Please note that the run activity pages do not have this feature, and instead use Starred Segments.

Hide Segments

Hover over the segment row in the segments tab at the bottom of an activity

A "Hide" button will appear in the rightmost area of the segment row

Clicking "Hide" will prevent you from seeing this segment listed under any activity throughout the site

To view all hidden segment for an activity, simply scroll down to the bottom of the page and click "Show Hidden Segments".

star

Unhide Segments

Navigate to the activity page that includes a hidden segment

Scroll down to the bottom of the page and click "Show Hidden Segments".

An "Unhide" button will appear in the rightmost area of the segment row when you mouse over a hidden segment

Clicking "Unhide" will allow you to see this segment on all activity throughout the site.

To get Achievements for a Hidden Segment

Segment Achievements are only generated upon upload, and ONLY for unhidden segments. Segments that are marked "Hidden" on your Activity page upon upload will not receive any achievements. To generate an achievement for a hidden segment refer to the following instructions

"Unhide" that segment if it's a cycling segment and the segment if it's a running segment.

Change the activity type to something else and then back again to the proper activity type (this triggers segments to be reset.)

"Refresh ActivityAchievements"using the button located in the actions menu (the wrenchicon).

You can provide valuable feedback to improve the maps for the entire community.If you discover a problem, you can send us specific information to help us improve the maps on Strava.

Send map feedback from the Activity page custom maps

Send map feedback from the Route builder

Visualize reportederrors using the Strava Routing Errors Labs project

What's Next

As part of our commitment to improve Strava on multiple devices, we strongly believethe movetoOpenStreetMapis the best choice for our athletes.Mapbox gives Strava the ability to create that will provide more flexibility and sport-specific designs.Additionally, usingOpenStreetMapalso opens the door to the community as a whole to easily contribute back to the data powering the maps,ultimately improving the experience for Strava athletes, which is our core goal.We're doing everything we can to maximize the Mapboxexperiencequickly.Weve only just scratched the surface of our partnership with Mapbox and OSM and were committed to delivering the best cycling and running maps possible.

The Refresh Activity Achievements tool can regenerate your achievements for any activity if they do not appear or are incorrect.There are several reasons you may want to refresh your achievements. Currently, you can lose your achievements when switching activity type. You may also be missing achievements from segments that were hidden and you've now unhidden. Please note this tool is available on theweb only.

From the activity page, click the ellipses icon and then Refresh Activity Achievements. Refresh My Results

If you need to refresh your results on an individualsegment or segments use the tool.

This tool may cause you to permanently lose any existing trophies and medals on activities due to the fact that your achievements will be updated to reflect current segment leaderboard standings.THIS CHANGE CANNOT BE UNDONE.

There are a few reasons whyyour first split, overall elapsed and/or moving times may be shortened.

Theres a known Apple bug where if you start a recording while the Watch is still connectedwithyour phone, the route on the mapappears to start later and the total distance is shortercompared to the Watch's unsavedactivity summary. What happens is thata few points get recorded into the file that is pulled from the Phones GPS instead of the Watch. When the Watch goes outside and the phone stays at home, it takes the Watch a long time to realize that it is disconnected and that it needs to start getting its own location. To avoid this in the future, start your recording away from your phone if youre going to leave it behind.

If that's not the case, keep in mind thattime data is only written to the file after a GPS connection has been established.Strava gets access to the GPS hardware onceyou'vestarted a recording, so there can be a delay between the start of the activity and when a signal has been acquired. The discrepancy will not appear during the recording, the app will appear to be functioning normally. The issue is only visible once it has been uploaded to Strava.A workaround for the issue is to start an activity outside and wait for about 30 seconds before saving and discarding it - then start a new recording.