Strikingly FAQs

How do I verify Webmaster Tools and submit a sitemap to Google?

Verifying your site with Google's Search Console give you access to all kinds of cool stuff, and lets you submit a sitemap to improve your SEO!

Here's how to do it.

Verifying your site

1. Go to Google's Search Console and login using your Google account. (You can create one if you don't yet have one.)

2. Once logged in, select the "URL Prefix" option and fill in your site URL such as "https://www.yoursite.com". Be sure your domain is already linked to your Strikingly site! Or you can enter your site's Strikingly.com URL such as example.strikingly.com if you don't have a custom domain linked to it.Click "Continue" afterwards. chat

3. Now you'll be asked to verify that you own this domain! Look for "Other verification methods" and select the "HTML tag" option.Copy the code provided.Note: "HTML tag" (meta tag) is different from "HTML file upload" (.html). Please choose "HTML tag" and skip the "HTML file upload" option.

4. In a new browser tab, go to the Strikingly site editor.Go to Settings -> Advanced -> Services.To add thecode to your Strikingly site, only paste the last part of the code from the meta tag. Make sure to publish the changes. Here's how it looks like:

<meta name="google-site-verification" content="String_we_ask_for">

- the String_we_ask_for is what you need to copy and paste in the "Google Site Verification" field. Hit "Save" after.

5. Return to the Google Search Console page and click "Verify". You should now have access to Webmaster Tools!

Notes:

There may be a 3-5 minute delay before the HTML tag is detected. Be sure to allow a few minutes after publishing before you hit "Verify".

Submitting a sitemap

Once you're in you site's Webmaster Tools page in Google, click "Sitemaps". Enter "sitemap.xml" in the text box that appears then click "Submit". The sitemap.xml file is automatically generated for your Strikingly site! This sitemap tells Google more about your site in Google's own way of communicating.

NOTES:

When you are trying to enter your site to Google Webmaster's tool make sure to use your www subdomain i.e. www.yourdomain.comand NOT the naked domain yourdomain.com

Make sure you add https:// OR http:// depending on your site's current URL

To avoid any sitemap errors, make sure that your site is not hidden from search engines.

If you are having trouble, it is possible that you did not hit "publish" on your site. This causes Google to say that there is no sitemap found.

That's it! Enjoy your Google Search Console and improved SEO! Keep in mind that this may take a day or more to take effect.

In case you need assistance, shoot us a line at [email protected] or with us.

Why do I need to change my MyStrikingly.com URL?

After creating your new site, your site URL will be something like this: site12345-6789-1234.mystrikingly.com. It's a bit long and hard to remember so it's better if you customize it. You can create one that's short and simple or something that best represents you or your brand.

How do Iget myown MyStrikingly.com URL (http://yourname.mystrikingly.com/)?

Go to "Settings" then"Domains" page.

Choose the namethat you want for the "yourname" part-- and click "Update!" You can use any namethat has notalreadybeen claimed by others. chat

Have any questions? Drop us a message at [email protected] or with us.

How do Iadd navigation buttons to my mobile website? Can viewers click-to-call from their phone?Yes! You can use "Mobile Actions" with your Proaccount. Learn about Pro !

Mobile Actions lets you add up to 4 action buttons on your mobile site. You can let visitors:

1) make a call

2) send email

3) locate your address on a map

4) navigate to your site's home page, store, blog or an external URL.

These buttons show up on a special menu at the bottom of your website when browsed on a phone.

chat

How do I setup the mobile actions for my site?

1. Log in toyour site editor.2. Click "Settings."3. Click "Mobile Actions."4. Add theactions you'd like to use! (You can add up to 4.)

*Note: We've updated Mobile Actions on Oct 25, 2016! Sites which have set upMobile Actions before can continue to use it, or update to the new version by clicking on "Update" as below.

Once you've updated, we'll transfer your data to the new version! Please contact us if you'd like to revert back to the old version.

--

In case you need assistance, shoot us a line at [email protected] or with us.

In Simple Store, if you activate Offline Paymentsand acustomer selects this option during checkout, the customer will not pay online when they submit the order.

This is useful, for example, if you wantyour courier service to accept payments for you, so the customer can pay the courier when the package arrives at their door.

Setting Up Offline Payments

In Simple Store > Payment, click the Offline Payments option. You'll need to fill out two fields. ThePayment Method Namewill be shown to the customer at checkout, when they select a payment method. ThePayment Instruction to Your Customers will be shown right before the customer confirms their order. (Refer to the animated GIF below to see how your customers will complete their order.)

Note:

You must set up the the actual offline payment process yourself!

If you only want to accept offline payments in certain countries, you can enter that information in the Payment Method Name - e.g."Cash on Delivery - Only for Japan"

Payment instructions to your customers should include how payment will be collected, or anything else your customers should know when they orderwith Offline Payments. This instruction will also be included in the "order confirmed" email notification sent to the customer.

chat

After setting upOffline Payments, your customer can easily place their order without paying online.

If you want to deactivate offline payment, just click "Disable" link on the bottom right of offline payment settings panel.

Completing and Canceling Orders

As the store owner, you need to confirm payment was collected before marking orders Completed in your Simple Store Manager.

If youdon'treceive payment from your customer for a long time, you can cancel the order in order manager. An email notification about order cancellation will be sent to your customer.

We hope you find this feature useful! If you have any questions, please email us at [email protected] or with us. We'd love to hear your feedback!

What is IMAP?

Internet Message Access Protocol (IMAP) allows you to access your email from the server. The emails are stored on the server and it syncs with all devices where you have your email configured. When a new email comes in and you read it on your phone, your email will show "Read" when you access your email on your laptop.

What is POP3?

Post Office Protocol (POP) allows you to also access your email on whatever you device you have your email configured. However, the emails are not stored on any server. For instance, if you open your email client on your phone, your new emails are downloaded on your phone and is not stored on the server. When you access your email from your computer, it will not download the emails previously downloaded on your phone.

What is SMTP?

Simple Message Transfer Protocol (SMTP) allows your email client to send your email messages to your email server. It's also the protocol responsible for sending your message to the mailbox of your recipient email server.

Why should I use IMAP and not POP3?

Based on the definition above, we recommend using IMAP because it allows you to sync your email messages across all devices where you have your email configured. Since POP3 doesn't store emails on the server, there are cases when you think you've lost your email when in fact, it was downloaded on another device earlier.

Email Configuration

If you want to access your email on your phone or computer via an email client, here are the settings you'll need:

Incoming Server Settings

Type: IMAP

Server hostname: mail.b.hostedemail.com

Port: 993

SSL: SSL/TLS

Authentication: Autodetect/Password (depending on your email client)

Outgoing Server Settings

Type: SMTP

Server hostname: mail.b.hostedemail.com

Port: 465

SSL: SSL/TLS

Authentication: Autodetect/Password(depending on your email client)

If you have more questions about email and protocols, feel free to chat with us here !

Maybe you have new mail? Login to your My Strikingly Email account.

Don't have an email yet? Get one right now!

I'm trying to upload a PDF file but it's not working,what's happening?

When users encounter error messages while uploading files, possibilities are, there are plug-ins or extensions on the browser that's causing this or the file is too large.

How do I prevent this from happening?

See if the file meets the criteria below:

Check first if the file size is less than 10 MB

All users can upload up to 300MB for all sites.

Common file types are supported (txt, pdf, doc, xls, ppt, pages, key, numbers, wps, etc.)

Try to upload the file usinga different browser or Incognito (CTRL + Shift + N for Chrome) or Private browsing (CTRL + Shift + P for Mozilla Firefox).

Disable plug-ins or extensions if private browsing did not work.

Check internet connection.

Avoid having multiple site editor open.

In case you need assistance, shoot us a line at [email protected] or chat with us.

[This feature is still in beta and is only available to select users]

The membership feature allows registrations on your site, and create members-only pages. This is a huge update and lets you do so much more with your Strikingly site.

Membership Requirements

Pro or VIP plan.If you're on the Pro plan, you can use the membership feature and add up to 100 members. On the other hand, the VIP plan allows you to add up to 2000 members. If you need more members, get an Audience plan on top of your Pro/VIP plan.

Multiple Pages. After you activate membership, you'll be able to create members-only pages. You'll need to activate Multiple Pages to do so.

Audience Plan.An Audience Plan is an add-on plan that you can add on top of any Pro or VIP plan. The Audience Plan lets you adjust the audience size that's appropriate for your business.

Activating Membership for Your Website

Once you can activate live chat, go to your Site Editor > Settings > Membership, and click "Activate Membership".

chat with us

Your default login URL, once membership is activated, will be www.yoursiteURL.com/i/login.

Set Up Registration Method

You can control how your site visitors can become members on your website. You have three options:

1. Allow anyone to register. Anyone who visits your website can freely sign up to become a member.

2. Buy any product to register. Anyone who purchases a product on your store will receive membership. If you don't have a store, this option will not be available.

3. Buy specific product(s) to register. Anyone who purchases the selected product(s) will receive membership.If you don't have a store, this option will not be available.

Setting Up Members Only Pages

A member-only page will be your own secure page for your members. You can tie specific product(s) to selected member page(s) this way. You need to have multi-page activated to use this feature!

To setup member pages, go to your Page Manager and select which page you want to set as members-only.

1. On your site editor, click Manage.

2. Click the gear icon of the page that you want to set as members-only. Select the products and hit "Save".

You can set up existing pages as members-only or you can start with a new page. All sections will be available for you to add!

Pro Tip: If you're going to setup tiered membership, say Regular and Advanced. You can set up Advanced users to access both pages for Advanced members and Regular members while limiting Regular users to access only Regular members.

Managing Your Members

As the site owner, you will have the power to manage your own members, and invite old contacts to become members.

Inviting Old Contacts to Become Members

To invite old contacts to become members, go to your Audience tab.

1. Select the contact that you want to invite.

2. Click the Member Options button and select "Grant Membership".

This step will automatically send a welcome email to your selected contact! It will contain the username (their email address) and a randomly generated password. They can change it later on their account settings.

Managing Existing Members

For your existing members, you have the power to:

1. Reset their password. Clicking this option will send a password reset email to your selected contact. The password is randomly generated but they can change it after they log in. '

2. Suspend/unsuspend membership. When you suspend members, they will not be able to log in. They will also not be notified that they are suspended.

3. Delete membership. You can delete specific members and they will not be able to log in. They need to register/purchase products again if they want to gain access to members-only content from your website.

Member Login

When you activate Membership on your site, your site visitors should see a login/register button.

Note: You will only see the register option if you activate "Allow anyone to register" on your membership. Otherwise, your site visitors will only see "Login".

Once they logged in, your site members can:

Update their account info. They can change their name, email and update their password.

View their order history. Your site visitors can view all their orders from your website.

Did you know?

With the membership feature, you can sell online courses. Check out this article to know how to set it up!

Feel free to send us an email or if you have more questions!

If you don't want the title, subtitles, image, etc. of a section, simply "remove" the image or "empty" the box, and save that!

chat

It will show up as a dotted box on your editor, but when you go to "Preview" or the live site, that box AND the space around it, will collapse. Make sure to go through your text boxes to delete any extra space or "Enter" you pressed.

PREVIEW the page -- some sections will adjust to center or remove unneeded decorations only on the the preview and live sites.

Try out a number of sections to see which ones work for you! Each section is different in terms of columns, images, video, backgrounds, forms, and evenHTML. Use the section to get the content where you want it to go.

Let us know via email, with us orour help widgetif there is still too much space, and we can help you add in some Pro custom code! Include your site, and describe what you'd like to see.

Can I link a specific section of my site? Where do my links go?

Yes!Click this link:http://www.strikingly.com/pro#styles-colorsYou'll notice it goes automatically to the 7th section titled "Style your site" on the page.

Note: These used to appear automatically in the address bar when scrolling, but we have disabled them because they affect other parts of the site.

How do I link a specific section by name?

Go to yoursite editor.

Figure out the section name of the section you want by using the left hand panel.

Converting it. Punctuation is ignored and hyphens are added, such that section "Who are we?" becomes "who-are-we"

Add it to your link. If you have a custom domain, then add #who-are-we, after your domain. For example: yourdomain.com/#section-name. If you have no domain connected, then it will be or http://page.strikingly.com/#section-name.

Send that link to friends -- this is a good way to let users "jump" down to a later section on your page.

If you are linking to a section on the SAME PAGE, you can simply put the latter part (just "#2" or "#who-we-are" "#section-name" in the "url:" box when linking text or images!

How do I link a specific section by number?

You can also link to a section by number! Just use http://www.yourdomain.com/#2 to go to the second section, orhttp://page.strikingly.com/#2if you don't have a domain connected.

Note:

Be careful! You do not need the "s/pages/" or "/edit" part in your link -- if you have this, it's because you are looking at the site inside the editor, rather than looking at the live site.

Linking to Specific Sections in a Multipage Site

If you want to add links to different in your site's navigation menu, go into your page manager and add an external link.

Click on the setting gear and select the option to link to [Page & Sections] from the external link menu dropdown.

chat

Select the page and section you want to link to and positionthe external link up to where you'd like it to show in your site's navigation menu.

Have some questions? Feel free to drop us a line at [email protected] or with us.

[This feature is still in beta and is only available to select users]

You can sell online courses using Strikingly's new membership feature. You can create members pages and secure your courses inside these member pages.

Check out this sample site: http://sellmycourses.mystrikingly.com/

This site offers 3 courses:1. Social Media Marketing. 2. Effective SEO Techniques 2019. 3. Bundle Promo

If you purchase Social Media Marketing, your access is limited to that course only. The same is true for Effective SEO Techniques. However, if you purchase the Bundle Promo, you will both have access to the Social Media Marketing Course page and the Effective SEO Techniques page.

Test out how it works by logging in to the site!

Access limited to Effective SEO Techniques course:Email: [email protected] Password: zJbp4cm3gLFSYWj8

Bundle Promo Access:Email: [email protected] Password: I4fCaX5T7ZzIGR7N

You can do the same! Follow these steps:

Setup your store

You can use an existing site or create a new one.

1. On your site editor, add a new section, and select "Store" from the section list.

chat with us!

2. Setup your courses by adding products. Each product can correspond to one course.

Don't forget to tick off "Shipping" options for each product! This will remove the address field on the checkout form.

Activate the membership feature

When you're done setting up products, you are now ready to activate the membership feature! To do that, follow these steps:

1. Exit your store manager. Click Settings > Membership, and click "Activate Membership".

2. Under Registration Method, select "Buy specific product(s) to register". Select the online courses that you setup earlier.

After setting up, membership, you can now proceed to setting up your members page where you can add your content for each course.

Create your members page

You should have multiple pages activated before you can setup your member-specific page.

1. If you haven't activated multi-pages yet, click "Activate Multiple Pages" from Settings > Membership. If you have activated that on your site already, select "Manage Members-only pages".

2. Activate the multiple pages feature by clicking on the green "Activate Multiple Pages" button.

If you've activated multiple pages already, you won't see this step!

2. Click "Manage" to setup your new members page.

2. Click the green "Add New Page" button. Type the name of your new page. This new page will house the content for your course.

In this example, let's use "Learn the Basics" as the page name.

3. Click the gear icon beside your new members page, and set it as "members only".

4. On the next window, select "Only registered members who purchased a specific product." Tie it to the course (product) that you want.

With this setting, only users who purchased "Online Course #1", will have access to the page "Learn the Basics" that you setup. You can setup different members pages and tie it to different courses!

Pro Tip: You can setup bundled courses and get anyone who purchase it access to two or more different members-only pages!

1. Setup a bundle course on your store.

2. Tie course (product) to member pages it should have access to (bundled courses).

What this setting means is that anyone who purchases the Spring Bundle Promo! and Online Course #1 will have access to the "Learn the Basics" page.

You don't have to setup a different members page for the "Spring Bundle Promo" product because you are offering two existing content into one course (or product).

3. Add your content. The new member page that you created is empty. You can add videos, text, downloadable files, and more!

Notes:

If you're going to add YouTube videos, make sure that these videos are set to "Unlisted". This way, only people who have the link will have access to your site and it will not searchable on YouTube.

All files (PDF, documents, sheets, ec) that you upload on your members-only page will be secured. If anyone tries to access it via a direct link, it will not be accessible.

Test out your new website!

When you're done setting up content for your members-only page, go back to Settings > Membership. Copy and paste the test logins and save it in your notepad. Hit Publish and you're live! You can now use the test logins to check your buyer flow.

Questions? Feel free to send us an email or

When will I be charged for the 14-day trial?

You will be charged at the end of the 14th day, which is the last day of your trial. Make sure you mark it in your calendar, so you won't forget! How much you'll pay will depend on the plan that you signed up for. Check out your current plan here.

Alternatively, you can watch out for the email reminder that we will send you 3 days before your trial ends. (We also send you emails on the 1st and 7th day of your trial).

Here's an example: (for users on a Pro Monthly trial)

Subject: Your free trial of Strikingly is ending, and you'll be billed in 3 days!Hello, Friend!How's everything going? Thank you for exploring Strikingly. Here's a visual guide http://www.strikingly.com/pro to all of the features you should take advantage of!I just wanted to remind you that your free trial of Pro Monthly is ending in 3 days. When it ends, the card you entered will be charged. To manage your account and plan, visit your accounts page. https://www.strikingly.com/s/users/accountThis email will go directly to our priority inbox ([email protected]) so let me know soon if you have any questions!JoyceHappiness Officer | Strikingly

How much will I be charged?Are you on Pro Monthly, Pro Yearly, Limited Monthly or Yearly plan? You'll be charged for the first month on the monthly plans ($12 or $20 USD), and for the first year on the yearly discount plans ($96 and $192). For more details about the prices, check out our Pricing page. You can toggle between monthly, yearly, and 2-year, 3-year, and 5-year at the top.

Do I get a refund if I opt our of your service before my subscription ends?

Unfortunately, we don't allow refunds. If you're having trouble removing the features or want more information, please contact us [email protected] or chat with us!

Welcome to Strikingly, where hundreds of thousands of people have built their personal websites, business pages, creative portfolios and more. Why? Because we make it easy. YOU can make a beautiful site in minutes, without any coding or design skills!

If you ever have questions, just click the purple question mark at the bottom left of your editor - or, contact our Happiness team directly via email at [email protected] or chat with us. :)

What does this error message mean?

You are seeing this message because:

1) You attempted to include your Strikingly site on another domain using an iframe -- this is called "framing" or "masked forwarding". Some domain registrars will do this if you try to activate URL forwarding to your Strikingly site. This also causes SEO and mobile issues.

2) You have a free account with us and you connected your domain to your Strikingly site via URL forwarding/redirect with masking/iframe.

URL forwarding or custom domain connection is only available for Limited and Pro users. Once you purchase a plan (either Limited or Pro), that error will go away. Once you've done this, we also have a tutorial on how you can properly connect your domain to your Strikingly site ! Let us know if you have any questions.

You cannot forward but you can use a simple URL redirect from your domain registrar, so visitors going to your domain will be redirected to the strikingly.com domain, but this means that your visitors will see the strikingly.com domain in their URL bar. This solution does not require you to purchase a paid plan.

To do this:

1. Loginto your domain registrar (where you purchased your domain).2. Add domain forwarding from domain.com to http://page.mystrikingly.com (no masking/framing).3. Add subdomain forwarding from www to http://page.mystrikingly.com (no masking/framing).

If you're having trouble, send us an email at [email protected] or chat with us. and we'll be happy to set it up for you!

Cannot accessthe original email you used to sign up? No worries! You can easily change your email address by following these simple steps:

1. Login to your Strikingly account.

2. On the account dashboard, click on the "Person Icon".

chat

3. Select "Change Email/Password".

4. Enter your new Email address, confirm your password and hit update.

I can't log in and I can't remember my username, what should I do?

Don't panic! Send us an email with the following details at [email protected] or with usand one of our friendly Happiness Officers will assist you:

First name

Link to your website

Any other emails you may have used

Ecwid integration is available as a plugin on the Strikingly App Store. Keep in mind that you'll need a Pro account to be able to use this!

How do I setup a store on ECWID?

1.Create an account on ECWID.

2. Setup your store. Fill in as much details as you can like price, product images, shipping information, etc.

chat

3. After you're done setting up, scroll down at the bottom of your site to find your Store. ID.

I have my Store ID. How do I embed ECWID on my Strikingly site?

1. Open your site editor.

2. Add a new section and select "App Store and HTML" from the section list.

3. Once a new section is added, hover your mouse over it and select "Edit."

4. Select ECWID from the list of apps.

5. Type in your product ID.

6. Click Save! This is how your ECWID store should look like:

7. Click "Publish" when you're done!

In case you need assistance, shoot us a line at [email protected] or with us.

How do I publish my website?

When you're done editing your site, you can publish it by going to your site editor and clicking the Publish button. This will make your site go live which means, (1) it can be viewed by anyone who knows your site URL; and (2) search engines will start indexing (listing) your site on their search results.

chat

How does the publish button work?

Before you click the publish button for the first time, no one can find/stumble upon your site because it is hidden from all search engines! If you go to your strikingly URL, it will have the message "This site is not yet published."

After you click "Publish" for the first time, your site will be indexable (findable) by search engines. You can disable this in Settings > Show Advanced > Privacy.

What is the difference between the saved version and the live version?

Changes you make in the editor are saved in the editor. These are viewed through the "Preview" button.

The LIVE version is only updated when you click "Publish."

If you have a custom domain, there will a delay (between 5-15 minutes) before your live site is updated, but you can still view your site from the "Preview" button. This is because we are pushing your changes to our CDN which allows your site to be online and fast anywhere in the world.

How do I hide my site after publishing?

Pro users: Add a password to your site. This will allow only people with the password to see the content. This will also block the content from Google until you remove the password. Go to Settings>Show Advanced> Privacy to set this up.

All users: Clone your site.Note: This is a little complex. You can "unpublish your site" by making your old link invalid and starting again with a new, unpublished site. When people find the old link, they will not be able to view any content. However, this method means that google will see have the description you wrote in "settings" for a couple more days.To do this, go back to your main dashboard at strikingly.com, and click the "clone" button on your site. The new site created is automatically brand new, and never published. Then, go back and delete the old site or rename it to invalidate the URL.

Click the "unpublish" button.Go to your dashboard > look for the site you want to unpublish > click the gear icon > click Unpublish. Check out visual tutorial here !

Have any questions? Shoot them at [email protected] or with us.

How can I accept donations or payments on my website?

1. Go to editor > Add New Section >App Store & HTML

chat

2) Choose PayPal from the app list

3) Choose the text you want in the button.Enter your Paypal email address, the Item Name, Currency and Amount

4) Click "Save" and test your Paypal button in Preview!

5) You (or your visitors) will be redirected to this page :)

In case you need assistance, shoot us a line at [email protected] or with us.

The new Strikingly app is now available for both iOS (iPhone and iPad) and Android!

Bring the power of Strikingly into your phone!You can edit your sites, check site analytics, form responses, and Simple Store orders on the go. You can even create new sites for quick publishing.

Google Play Store: https://play.google.com/store/apps/details?id=com.strikingly.android.tabby

AppleApp Store: https://itunes.apple.com/us/app/strikingly/id892299884?mt=8

Or, just search "Strikingly" in the Apple App Store or Google Play Store.

chat

MySites

After downloading the app and logging in, you'll see the My Sites screen. Here you can create a new site, editing existing sites, clone/delete/publish/unpublish/share sites, and update basic site settings. You can also check site analytics, orders, and form responses.

Mobile Editor

In the mobile phone editor, you can add new sections, manageexisting pages/sections, edit content, upload images from phone album, and more!

TheiPad editor has more functionality -- you can also add new pages and dropdown menus, change layout, switch templates, change fonts and color scheme.

Note: Some sections are not yet editable in mobile phone editor. You can always go to desktopfor full functionality.

Simple Store - OrderManager

In Order Manager, you'll get notifications when new orders come in.You can complete the order, refund orders paid with Paypal or Stripe.

Form Responses

In Form Responses, you'll get notified when your customers leave messages or sign upon your site. Reply to your customers anywhere, anytime!

Note:

We don't support editing for below sections and settings in current mobile app so far:

Simple Store, Simple Blog, App Store & HTML, Social Feed, Banner Image Slider, Text + Button Slider, Make Your Own Section, Social Media Footer.

You'll need to go to desktop to edit these sections.

Send Us Feedback!

If you have any questions or feedback, go to app settings and tap on "Give Us Feedback", we'll get back to you in 24 hours after we get your message.

Suggestions or feedback are welcome! Please email [email protected] with your ideas to help us improve. In case you need assistance, shoot us a line at [email protected] or with us. :)

For PRO users who are looking to build more complex websites with a lot more pages -adding dropdownmenusto your site's navigation menu is a way to customize and organize your content.

Here is what the dropdown menu looks like:

chat

After setting up a drop menu, you'll see the dropdown title will have an arrow indicator. When your visitors hover over the dropdown title, a menu containing either links to pages on your site or links to external sites will expand out.

Please note that vistors will not be able to click on the dropdown title itself, only the items in the expanded menu.

Step 1: Enabling the Dropdown Menu

The dropdown menu option is only available to multi-page sites. You can enable the multiple page functionality in your site's setting panel - see our guide to creating a multipage site here.

Under your page manager, open the "ADVANCED>" option and select the [Add Dropdown Menu] button.

You'll see that a new dropdown item has been added - you can add up to 10 dropdown menus in one site.

Step 2: Name and Repositionthe Dropdown Menu

Now, rename the dropdown and drag the menuto the right order in the navigation menu. Please note that you will not be able to replace the homepage with a dropdown menu. The first item in the navigation menu must be a page (and not a dropdown menu or external link).

Step 3: Add Itemsto the Dropdown Menu

You can add up to 15 items (either pages or external links) to a single dropdown menu by dragging and dropping the pages or external links under the menu.

Creating a Dropdown Menu to Sections

If you want to create a dropdown menu that links to the sections of a page (rather than individual pages), use the external link functionality. Start off with a new dropdown menu.

Add the link to page section by adding a new external link. For example, to create a dropdown item that links tothe second section of this page http://sunnysideup.strikingly.com/photos, click [Add New link] under EXTERNAL LINKS and click the Settings gear.. Select the page and section you want to link to.

Next, move the external links to the dropdown menu. In this dropdown, "Nature" links to the first section of this page http://sunnysideup.strikingly.com/photos, and "Urban" links to the second section on the same page.

Lastly, hide the original page that the sections are on by unchecking the "Show in navigation" options in the settings gear and publish your changes.

After setting up the external links to sections in the dropdown menu, you'll have dropdown menu that looks like this:

We hope you'll find this feature useful! Please let us know if you have anyquestions by emailing us at [email protected] or with us. We'd love to hear your feedback!

Can I switch/move plans?

Yes, you can switch your plans anytime. However, there are certain instances when we need to do the switch for you.

Monthly to Yearly Plan /Yearly to 2-Year Plan

Go to our Pricing page. chat

Select the "Yearly" tab.

Upgrade to the plan of your choice (Pro, Limited, or VIP).

Changing from Yearly/2-Year Plan/Multiple to Monthly Plan or from Multiple Year/2-Year Plan to YearlyPlan

If you are changing from a Yearly to a Monthly plan or Multi-year plan/2-Year plan to a Yearly plan, send us an email or chat with us so we can help you switch.

How do I know what plan I am in?

Visit your My Accounts page to know your current plan. This page should also show when you will be billed next.

Note:

For any plan changes that you can't do on your end, please send a request using your account email. We value security and protect our user's account integrity. Only account holders can request plan changes.

If you don't remember your account email, send us an email or with us and we'll help you find your account.

Can I have more sites to add to my account?

Of course, you can! Here's how:

1.Go to your dashboard and click on the "Buy extra (Pro/Limited) sites" link.

chat

2. You will then be prompted to enter how many sites you want to purchase.

You can use the up or down arrow to increase or decrease the number of site that you want to purchase.

You can also type in the number of sites that you want to purchase.

The amount for each site will be shown on the same window.

Additional sites will follow the same billing cycle with your plan. For instance, if you've been on the Pro plan for 6 months, the amount for the additional sites will be pro-rated for the remaining months on your plan. This way, when you renew your plan, your sites will be renewed as well.

3. Click "Confirm" to finish the purchase.

Why can't I find the Buy More sites link?

If you can't find the link to buy more sites, you're probably:

On our trial period.

Using free months you earned as rewards.

You can still purchase additional sites but here's what will happen:

We will charge you for the plan you're currently on.

We will add the remaining time (for trial or free period) as pro-rated credits so you don't get charged the full amount.

Still need more sites? Contact us and let us know how many sites you want!

Notes:

You will be immediately charged for the sites that you purchase. You need to make sure that your billing information is updated.

When your plan expires, your sites expire too. The lifespan of your additional site is dependent on your plan expiration.

We will pro-rate your sites based on the unused time in your plan.

If you are having trouble purchasing new sites or can't find the link from you dashboard, send us an email at [email protected] or with us.

I was charged for the domain! I thought this was free since I have a yearly/2-year plan with you. What was the $24.95 charge for?

There are two instances when your domain charge is not synced with your plan charges:

Situation #1: You signed up for the Yearly/2-Yearly plan and claimed your domain during the trial period (for domains registered before September 21, 2018).

If you claim your domain during the trial period, you will be charged $24.95. However, after the trial ends, the $24.95 domain charge will be deducted from your total plan price.

For instance, you claimed your domain on January 1, 2015 and paid for your plan on January 5th. On January 1, 2016, you will be charged another $24.95 but when your plan renews on January 5, 2016, the price for the domain will be deducted from your total plan price (if you renew).

Situation #2: You signed up for the Yearly/2-year plan and claimed your domain AFTER you paid for your plan (for domains registered before September 21, 2018).

Say you were charged January 1, 2015 for your 2-year plan and you claimed your free domain 9 days after (January 10). When you renew your plan on January 1, 2017, you will pay for your plan renewal and on January 10, 2017, your domain should renew automatically without charging. If you get charged, let us know so we can refund it back to your account.

Notes:

Domains registered on or after September 21, 2018 on a Yearly/2-year plan is free for the first year.

Domain registration/renewal may cost $24.95. The price may now vary according to your domain's TLD/extension ie .com, .net, .biz, .fr, etc.

Domains can now be registered in 2, 5, and 10 years. The price of the domain registration for 1 year will be multiplied by the number of years you register it for.

Domains are renewed every year (if registered for 1 year), including domains on 2-year plans.If you were on a yearly plan when you purchased the domain and you switched to a two year plan, your domain should automatically sync with your plan. If not, feel free to email us at [email protected] or chat with us.

Google PageSpeed Insights

As of November 2019, we have updated our site rendering technology to have a speed improvement when testing with Google PageSpeed Insights. The majority of Strikingly sites now score over 90% on the Google PageSpeed test.

Note:You may have to run the test a few times to see improved scores! This forces the site to be recached, which improves load times around the world.

Note:If you add any third-party scripts or custom code, that may take extra time to load and run, and this may decrease your PageSpeed score.

How Google PageSpeed Works

Keep in mind that, as per Googles definition: These rules are general front-end best practices you can apply at any stage of web development. In this sense, the score that you get from Googles PageSpeed test does not tell you how fast your site actually loads, but how your site fares based on Web Optimization rules that advances the rendering and execution of front end codes (HTML, CSS, etc).

However, many of these rules are rather outdated for modern websites. If you run the test against major websites like: http://www.facebook.com, http://www.microsoft.com, http://www.yahoo.com, you will get equally low scores.

One useful recommendation from Google PageSpeed is the Optimize Image section. These are often a major cause of slow websites. Compressing your images before uploading may improve your PageSpeed. Check out these image compression services and see what works for you:

Tiny PNG: https://tinypng.com/

Smush.it : http://www.imgopt.com/

Photoshop and/or other photo editing software

W3C Compliance

Full compliance to W3C is not a strict requirement to make your website SEO compliant. W3C compliance simply implies that the HTML and CSS codes that your website is built is compliant with the standards set by the W3C.

There are several modern, advanced website rendering techniques used by Strikingly that the validator doesnt understand, like lazy loading. Its possible that if you load your site on W3C validators, it will tag lazy loading javascript as errors.

If you want your site to rank high in SEO, make sure that your site is regularly updated, has high quality and relevant content, and get quality backlinks by sharing and distributing your site.In case you need assistance, shoot us a line at [email protected] or chat with us.

How do I change font size?

You can change font sizes by clicking on any text box then use the A+ and A- signs to edit the font size!

How do I change text color on background sections?

To make the text visible over your background images, you can change the text color. You can choose either "Light", "Dark", or "Light Text with Overlay". We do our best to keep the interface simple, and your site easily beautiful!

http://www.colorpicker.com

How do I change text color in general?

Everyone can nowuse "Styles" to change the color theme and fonts in your template using our preset designs. See more here.

Changing text colors can also be done using our custom text colors. You can do that by:

Clicking on any text box on any section.

Select from the colors available by clicking on the round "color" button on the text editor menu.

However, if you want to change your text colors to a specific HEX code color, you can do so through the PRO custom code settings. When you're almost done with the site, email us or chat with us the following:

Your site url

Specific section/text that you want to edit

The color you want (/)

We'll be sure to get back to you after we're done updating your site.

However, if you ask for multiple changes or something more involved, we may ask $59/hour.

How do I reset my password?

If you know your email, you can reset your password here (or by clicking "login" and then "forgot password"):

Account Settings page

https://www.strikingly.com/s/users/password/new What do I do if it says "Your account is not found"?

If it says that your account is not found, it's possible that you typed your email wrong or have forgotten which one you used. Send us an email at [email protected] or chat with us with any information you have!

First name

Link to your website

Any other emails you may have used

If you have a paid account (Pro or Limited), you can send us the following information to verify your account ownership:

Last 4-digits of your credit card number

Card type (Visa, Mastercard, etc.)

Expiration date

How do Ireset password for myLinkedIn and Facebook account?

If you use to login using Facebook or Linkedin, you have to click the LinkedIn or Facebook button from the login page. You can then log in using your chosen social media account. If your password doesn't work (for your social media accounts), you can try resetting your password for Facebook/LinkedIn.

If you wish to use passwords instead, you can go toyour and set a password.

Tips:

When setting up passwords, use a combination of numbers, uppercase and lowercase letters, and special characters.

Spaces are not allowed for passwords.

Avoid using your birthday, spouse or children's name, and even your pet's name!

What is HTTPS / SSL and why should I use it?

SSL (Secure Sockets Layer) lets visitors access your site over HTTPS (Hyper Text Transfer Protocol Secure), which means the connection between the visitor and your website is encrypted.

This gives your site visitors confidence that personal information cannot be viewed by any third party, especially when you're accepting credit/debit card numbers through your website (e-commerce site).

Google favors sites using HTTPS in their search algorithm. Enabling HTTPS improves SEO (search engine optimization) ranking. Read more about it here.

Browsers will display "Secure" next to your URL. In Chrome, for example, the notice is a green lock with the word Secure, like this:

chat

How do I activate HTTPS / SSL on my site?

HTTPS and SSL are available for any custom domain, regardless of whether you registered your domain on Strikingly or a third-party registrar. (You can connect a custom domain if you're on the Limited or Pro plan.)

If you registered your domain from Strikingly.com after April 5, 2018:You don't need to do anything!We'll automatically set up HTTPS for your domain, from installation to renewal, for free.

If you registered your domain from Strikingly.com before April 5, 2018: Please contact support. We'll help you activate HTTPS for your Strikingly domain!

If you registered your domain with another registrar, and you connected your domain to Strikingly after November 1, 2017:You don't need to do anything! We'll automatically set up HTTPS for your domain, from installation to renewal, for free.

If you registered your domain with another registrar, and you connected your domain to Strikingly before November 1, 2017:You will need to update your domain's host records. Please consult the following instructions:

I connected my domain to my site before November 2017. How do I activate HTTPS / SSL?

You may be using our old CNAME host which is dns.strikingly.com. To switch your domain to HTTPS, youll need to change your domain's DNS settings (also called "Host records") to use our new host. Heres how:

Domain: yourdomain.com

CNAME: www

Old value/host: dns.strikingly.com

New value/host: www.yourdomain.com.s.strikinglydns.com (Format should be site URL + .s.strikinglydns.com)Note: yourdomain.com is an example and should be changed to your own custom domain.

Subdomain: subdomain.yourdomain.com

CNAME: subdomain

Old value/host: dns.strikingly.com

New value/host: subdomain.yourdomain.com.s.strikinglydns.com (Format should be site URL + .s.strikinglydns.com)Note: subdomain.yourdomain.com is an example and should be changed to your own custom subdomain.

(For example, if your domain is mysite.com, you will need to change your www CNAME setting from dns.strikingly.com to www.mysite.com.s.strikinglydns.com.)

Note: SSL activation could take up to 48 hours to complete. Be sure to clear your browser cache and history before you check again to see if the site already loads on HTTPS.

What if I'm loading HTTP assets using custom code?

Please keep in mind that if your site is on HTTPS, thenall external contentmust also be on HTTPS in order for the browser to acknowledge that your site is "Secure". This means that if you load any custom scripts, images, or iframes by writing custom code, those URLs must also be using HTTPS.

For example, if your site is https://www.example.com, and you've added this custom code that loads a script using HTTP:

<script src="http://www.facebook.com/sdk.js"> </script>

Then your site will not be "Secure". To fix this, you must use the HTTPS version of the script instead, like this:

<script src="https://www.facebook.com/sdk.js"> </script>

How does Strikingly offer this service for free?

In the past, installing HTTPS and SSL was a huge pain -- you'd have to purchase an SSL certificate and figure out how to install it on your server. This certificate might cost hundreds of dollars per year. Securing your website should not be this difficult.

We issue HTTPS and SSL from Let'sEncrypt -- it's 100% free, and we'll automatically handle everything for you, from installation to renewal. Let'sEncrypt is an initiative powered by some of the most established companies and organizations on the Internet, from Google to Facebook to Cisco to EFF, to make the entire web more secure.

Still not working?

If it's been over 48 hours since you changed your domain host settings and your domain is still not loading properly on HTTPS, contact us at [email protected] or with us.

Live Chat is a fantastic way to get leads on your site and to make sure your audience stays engaged. A human touch goes a long way to build trust in your business.

You can now add a Live Chat widget directly to your site. Here's what it looks like:

Check out how to activate it for your site

Adding Live Chat

Note: The Live Chat function requires an Audience Plan or a VIP Plan to enable. (An Audience Plan is an add-on plan that you can add on top of any Pro or Limited plan. The Audience Plan lets you adjust the audience size that's appropriate for your business.)

Once your account can activate Live Chat, you can enable it here:

Tip:Use your first name and a beautiful headshot of your face to make your visitors much more likely to chat with you. Visitors want to see that a real person is behind your site!

Enabling Phone Notifications

We recommend enabling notifications in your Strikingly phone app so you can always get notified if a visitor reaches out to you in Live Chat. Just download our iPhone app or Android app and log in to start receiving notifications! Just tap on the notification to reply directly to your visitor audience from your phone.

Note: The Strikingly app must be running in the background on your phone/tablet to receive notifications.

Note: Some Android phone manufacturers automatically kill certain apps in the background. To ensure notifications are received promptly, make sure the Strikingly App is set to be allowed to run in the background. To prevent your Android phone from doing this, please see: https://dontkillmyapp.com/

Enabling Desktop Notifications

We recommend enabling notifications in your browser so you can get notified if a visitor reaches out to you in Live Chat. If you're using Chrome or Firefox, you will receive notifications as long as your browser is open (or running in the background), even if you don't have Strikingly open in a tab. If you accidentally disabled notifications and would like to re-enable them, read this guide for Chrome or this guide for Firefox.

Make sure you allow notifications on strikingly.com!

Responding to Visitors

You can see incoming Live Chat messages by opening a browser tab to https://www.strikingly.com/s#/audience. Click on a visitor contact to respond to those visitors.

The desktop notification is a shortcut to enter the chat screen, even if you don't have the Strikingly dashboard open in a browser tab. See the above sections on how to set up desktop notifications.

You can also respond to visitors through the Strikingly App on iOS or Android. You can receive a mobile notification whenever someone messages you on your site, and you can immediately tap on the notification to start chatting with the visitor through our phone app. Here's what the Strikingly app looks like when you're replying:

Setting Up Email Forms

You can choose whether to prompt your site visitors to enter their email before they start chatting with you. . Requiring users to enter their email address before chatting might reduce conversion to live chat a bit, but it ensures that you can always reach back out to those visitors via email, even if they leave your site.

The best part about Live Chat is that all visitors who enter the system are automatically added to your contact list.Even if you're offline, you can collect email addresses and messages and respond to the visitor at your convenience. Or, you can export these email addresses and use your own mailing list.

Inviting Live Chat Collaborators

You can also invite other members of your team as collaborators to help you respond to live chats! If you're on a VIP or Audience plan, visit the Collaborators Manager in Settings -> Advanced -> Collaborators.Here, you can invite your colleagues as collaborators using their email address. Assign them as "Audience & Live Chat" role to only give them access to your site's Audience page.

After accepting the invitation, this collaborator will be able to log into Strikingly using their own email address. When they log into Strikingly, they will see your site in their dashboard's site list. There, they can click the "Live Chat" button to see & respond to all live chats for this site. Live Chat collaborators will also receive notifications for new live chat messages.

Background images on Strikingly are meant to conform to a variety of screen sizes, so parts of the background may be cropped depending on the screen size. (If viewing on a monitor, the top and bottom of the image may be cropped. If viewing on a phone in portrait mode, the left and right sides of the image may be cropped.)

For a more optimized background setting, an image dimension of 1600 x 900 px should do nicely.

Keep this in mind when you upload background images with content in them (faces, text, etc). If your background images contain content, it's best to keep this content in the center of the image, and add make sure there is enough space on the edges so cropping won't cut off your content. Another method is to upload the content as an image on top of the background, but this is only doable with certain sections.

It's also possible to alter the positioning/scaling settings of your background image.If you need to display the entire image, try setting the scale option to "contain."If you want the entire section to be covered by the image all the time, try "cover."

Learn more at Backgrounds & Image Settings.

In case you need assistance, shoot us a line at [email protected] or chat with us.

What This Privacy Policy Covers

This policy covers how Strikingly, Inc., a Delaware corporation ("Strikingly," "we," "us," or "our") treats personal information that it collects and receives on www.Strikingly.com. We are not in the business of selling information about you: we use information shared with us for the sole purpose of running and improving our services. This notice tells you what information we collect, steps we take to protect and secure it, how we use and share information, and finally, how you can contact us with questions or concerns.

Information We Gather

Strikingly collects personal information when you register with us, use Strikingly products or services, or post content on a Strikingly web site or blog. This information is limited to your email address, username, and any information you post on your site. Your password is stored securely using a salted, variable work factor, one-way hash function.

Strikingly may also collect personal information if you enter into promotions or sweepstakes.

Strikingly automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. We also collect other use information as part of our analytics services, in order to improve the service. However, we do not link such information to any personally identifiable information you submit while on our site.

Strikingly may collect billing information if you sign up for a paid service, which may include your name, address, telephone number, credit card details, and other information that is necessary in order to process the transaction. Under no circumstance do we store any of your sensitive billing details.

When signing up for the affiliate program, Strikingly may collect additional details in order to process payments and comply with tax law, which may include your social security number or EIN, your address, and other information as appropriate.

Strikingly uses information for the following general purposes: products and services provision, identification and authentication, services improvement, support, contact, research, and anonymous reporting.

Mixpanel

This website uses Mixpanel, a web analytics service provided by Mixpanel, Inc. ("Mixpanel"). Mixpanel uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Mixpanel on servers in the United States. Mixpanel will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Mixpanel may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Mixpanels behalf. Mixpanel will not associate your IP address with any other data held by Mixpanel. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Mixpanel in the manner and for the purposes set out above.

Our third party partners employ clear gifs (a.k.a. Web Beacons), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Users' personally identifiable information.

Third Parties, with whom we partner to provide certain features on our site, also use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118

Billing information

Should you sign up for a Strikingly pro account or register a domain through us, we require your billing information in order to process the transaction.

We will retain the last 4 digits of your credit card number and credit card type, so that you may identify that card used in the future. We do not store any other billing information, as this information is discarded after your transaction has been processed.

If your subscription is auto-renewing, a recurring subscription will be created at our payment gateway, Stripe.com. Stripe.com will store your billing information on their secure payment gateway for as long as necessary to carry out the terms of your subscription.

Should you cancel your subscription, your billing information will be immediately removed by Stripe.com

All transactions are processed over an industry standard SSL/TLS connection, with a minimum of 128-bit encryption.

IP Address

Strikingly occasionally obtains IP addresses from users depending upon how you access our web sites. IP addresses, browser and session information may be used for various purposes, including to:

Diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP.

Estimate the total number of users visiting Strikingly's web sites from specific geographical regions.

Help determine which users have access privileges to certain content, services or resources that we offer.

Monitor and prevent fraud and abuse.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive.

If you reject all cookies, you may not be able to use Strikingly services or products that require you to "sign in" and you may not be able to take full advantage of all offerings.

You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.

Strikingly uses its own cookies for a number of purposes, including to:

Require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Keep track of preferences you specify while you are using the Strikingly Sites, Products and Services.

Estimate and report our total audience size and traffic.

Conduct research to improve the content and services provided on the Strikingly Sites, Products and Services.

Information Use, Sharing and Disclosure

Strikingly does not share personal information we learn about you from your use of the Strikingly web sites, products and services with others except as described in this policy.

We do not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.

Strikingly may use or share your personal information where it is necessary to complete a transaction, to operate or improve the Strikingly products and services, or to do something that you have asked us to do. We use other third parties such as a credit card processing company to bill you for goods and services. These third parties are prohibited from using your personally identifiable information for promotional purposes.

From time to time, Strikingly or a partner may sponsor a promotion, sweepstake or contest on Strikingly. You may be asked to provide personal information including name, email address or home address or to answer questions in order to participate. This information will be used strictly for the purpose of notifying and arranging delivery of promotional items to the person selected.

You may opt out of emails you receive from Strikingly or any of our partners for promotions, sweepstakes, contests or newsletters by emailing support@strikingly

When you register for Strikingly, we collect user-submitted account information such as username and email address to identify users and send notifications related to the use of the service.

When you post content on a Strikingly web site, you have the ability to post content which may include personally identifiable information about yourself.

If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@Strikingly. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friends name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Strikingly stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Strikingly may share personally identifiable information about you under the following circumstances:

We may share your personal information to respond to subpoenas, court orders, or legal process, to establish or exercise our legal rights or, defend against legal claims and if in our judgment in such circumstances disclosure is required or appropriate.

We may share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of use, or as otherwise required by law.

As we continue to develop our business, we may also buy or sell all or part of our business. In such transactions, personally identifiable information you have shared with us is generally one of the business assets that will be transferred. The transferred personally identifiable information will remain subject to the promises made in this privacy policy or subsequent policies to which you have consented.

Changes to this Privacy Policy

Strikingly may revise, modify or update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your particular Strikingly account or by placing a prominent notice on our site prior to the change becoming effective.

Widgets

Widgets may support functions that require that you disclose certain personally identifiable information given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. Forms which require sensitive information such as financial information (credit card) to process purchases for products or services are SSL encrypted to protect your sensitive information.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Strikingly, Inc. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Facebook Connect

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Confidentiality and Security

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make efforts to ensure security on our systems.

We use physical, electronic, and procedural safeguards to protect personal information about you.

Your account information is password-protected. Additionally, your account's password is stored using a salted, variable work factor, one-way hash algorithm.

In certain areas, Strikingly uses industry-standard SSL-encryption to protect data transmissions. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If Strikingly learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using Strikingly or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of those sites, products and services. We may post a notice on our applicable web sites if a security breach occurs. If this happens, you will need a web browser enabling you to view the applicable web sites. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at [email protected]

Changing your Preferences and Personal Information

You can edit your account information with Strikingly.com at any time.

You can delete your applicable account by emailing [email protected] ; we will retain your information for as long as your account is active or as needed to provide you services, however, please note that some personal information, primarily your contact information, may remain in our records to the extent necessary to protect our legal interests or document compliance with regulatory requirements.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete such information by making the change on our user account page, or by emailing our Customer Support at [email protected].

Contacting Strikingly.com

If you have a privacy concern regarding Strikingly, or this policy, and if you cannot satisfactorily resolve it through the use of those sites, products or services, you should complete you can write to us by email at [email protected]

Last updated on January 2nd 2013

Can I transfer my site to another email address?

Yes, we can help! Please note that each site can only be tied to one email address at a time. Email us at [email protected] or chat with usto request the site transfer and indicate the following:

Your account email

The URL of the site you want to transfer

The account email of the account you want to transfer the site to

Please send the requestusing the email address associated with the account where the site would come from!

Note: Please be aware that if you're a Pro user and your site is using Pro features, you cannot transfer your site to a Free or Limited account! You can remove your pro features first and then ask us to transfer-- domains, header/footer code, strikingly branding and html sections, etc.

Can I have multiple editors for a site?

Yes! We've released the Multiple Account Collaborator feature which allows you to add administrators, editors, and bloggers. This feature is available to all Pro users. Click here to learn more.

All Strikingly templates have simple contact and sign up forms.

Having trouble receiving notifications? Check out our solutions here.

If you've got questions send them to [email protected] or chat with us.

How do I unpublish my website?

Unpublishing your site only requires three clicks. Pretty easy? Here's how:1. Go to your dashboard (you need to be logged in). chat 2. Click the gear icon that's on the same row as the site that you want to unpublish.3. Select "Unpublish."4. Confirm your action by clicking "Confirm Unpublish."That's it and you're done! Your site is now unpublished.

Notes:

Unpublishing your site means you're not making your site viewable by anyone.

Your site may still come up on Google Search. It usually takes up to a few days before Google re-indexes your site but don't worry! If anyone clicks on your site's URL, they will see a page warning: "This page is currently under construction."

If you have a domain connected to your unpublished site, it will still be connected should you decide to publish the site again.

If you experiences any challenges unpublishing your site, let us know! Email us at [email protected] or with us.

Now that you have upgraded your account to Limited/Pro, you'd like to connect your custom domain to your site.However, connecting domains can get reallycomplicated. We can take care ofthis for you!

Email us ([email protected]) the following information and we'll get your site up ASAP!Account email: (what you use to login to Strikingly)Strikingly site url: (it should look like http://yoursite.strikingly.com)Custom domain url: (your custom domain ie yourdomain.com)Domain registrar site: (where you purchased your domain, for example, GoDaddy, OVH, NameCheap, etc.)Registrar login username: (what you use to login to access your domain)Registrar login password: (You should change your password before and/or after)"I confirm that Strikingly is the first site I'm connecting to my domain, OR I currently have a site but I do not need any pages/files/images from this current site."Please email [email protected] with any questions or chat with us!

You can forward your subscribers to a different landing page or send them to a downloadable after they sign up by using one of these options:

The "Add redirect" option

Adding a line of code to display a link on the confirmation page.

Redirect Signupsto Another Page using the "Add redirect" option:

This option lets you redirect your visitors to another page or site such as a "Thank You" page after filling out your sign-up/contact form

Under [FORM OPTIONS], click "Add redirect". chat

Fill your success/thank you page link in the "Redirect URL" field. Hit "Save" after making changes!Notes:

Ticking the "Open in new tab" option would open the Redirect URL on another browser tab, and the original website will remain open on the previous tab showing the "Thanks" (Success/confirmation) message

Leaving it un-ticked would load the "Thank you" message for one second on the same tab, then redirect the visitor to the destination URL.

Display a link on the confirmation page using a line of code:

This code option lets site visitors see a link on the form's success/confirmation message after filling it out and submitting it.

In [FORM OPTIONS], replace the text with this line of code:<a href="yourlink.com">Your Text</a>

For example, if we want to display a link to form signups,(https://media.giphy.com/media/f4HpCDvF84oh2/giphy.gif) we would put in this line of code:

Thanks for reaching out! Sending you <a href="https://media.giphy.com/media/f4HpCDvF84oh2/giphy.gif">a virtual hug</a>.

When the form has been filled out, the visitor will see this message with the link to another page:

The process should be the same for both options if you'd like your subscriber to get a download link. You'll need to change the URL on the code.

Once your visitors enter in their information, they'll see yourmessage, with the link to the page with your downloadable or a link to another website.

In case you need assistance, shoot us a line at [email protected] or with us.

We've now made it easy for you to manage both your domains and your websites in one place! You can now transfer your domain to us from another registrar.

Please make sure that you've done the following steps in your current registrar before proceeding with the transfer process:

Domain's WHOIS privacy protection is disabled

Registrar lock is disabled

Domain contact email address is correct and you have access to it.

Obtain or request for your domains EPP code from your current registrar

To start, please follow these steps:

Click "Domains" in your Strikingly account. chat

Hit the "Transfer Domain" button.

Input the domain you'd like to transfer in the "Transfer Domain" box and hit "Search Domains".

Once you see that the domain is available, input the EPP code into the "Auth/EPP Code" and click "Continue Transfer".

Fill in your info on the next screen. Please note that all fields are required. Click "Submit" once you're done.

Input your card details for your payment. Or you may choose to pay using your PayPal account. Click "Confirm Purchase" afterwards.

Once confirmed, you'll see your domain in your account in "Waiting" status.

That's it! You're all set. All you need to do now is wait for the transfer to complete.

Your domain should show it's "Live" when the transfer process is done.

Notes:

It could take up to a week for the transfer to complete, depending on how fast the transfer is approved.

You will receive a series of emails both from your old registrar and from us. One of the emails may ask you to click on a link to cancel the transfer--you need not to click on the link for the transfer to commence.

You'll be asked to confirm/verify the following in two separate emails:

Data Use Consent

Contact Info for your newly transferred domain.

Your domain may go offline during the transfer period.

We extend your domain's expiry for another year.

Domain transfer fee may vary, depending on your domain's extension/TLD ie .com, .net, .biz, .fr, etc.

In case you need assistance, shoot us a line at [email protected] orwith us.

This guide walks you through the process of hooking up your GoDaddy domain to your Strikingly site.You can send this link to your domain registrar support if you need help or if you'd like us to connect your domain for you, send us the info here !

A. Do this on your Strikingly site editor:

Go to you site editor and click Settings > Domains.Set your desired domain on the custom domain box and click "Update."

chat

If you purchased your domain from Strikingly, no need to do the following steps. We'll take care of the rest for you!

Note:Make sure to type your domain in lowercase to avoid the "Page not found" error when accessing your site.

B. To set up your GoDaddy domain, follow the instructions below:

1. Login to your GoDaddy account "DNS" for the domain you want to connect to your Strikingly site.

2. Scroll down and go to "Forwarding" and hit the "Pencil" Icon for Domain.

3. Forward to: http://www.yourdomain.com (this is an example domain)Redirect type: 301 (permanent)Forward settings: Forward only

Note: Make sure to not forward to your title.strikingly.com address.

4. Scroll up and go to the "Records" section.

5. Look for the CNAME www, select the pencil ("Edit Record")icon and set up the following records:

Host: wwwPoints to: www.yourdomain.com.s.strikinglydns.comTTL: choose any value (1 hour recommended)Note:yourdomain.com in the example settings above should be replaced with your own domain name.

Hit "Save" when you're done!

6. That's it and you're done connecting your domain to your Strikingly site!

Note: It takes a few hours up to 48 hours before your new settings kick in (DNS requires some time to propagate).

Check back after a few hours and see if your site is up!Be sure to clear your browser cache beforeyou check to see if the domain is working.

Still not working?

If you are getting the "Page not found" error.

Check your Strikingly settings! Go to Settings > Custom Domain and see if the domain is set up. If not, enter your domain again (ex. www.yourdomain.com). Update, publish, and check the page!

If forwarding is not working, edit the A record for @ and point it to 54.183.102.22 instead.

If this doesn't work or you get a "invalid domain" error, email us at [email protected] or with us! Send your domain registrar screenshots and we'll help you find a way.

Can I blog on Strikingly?

Definitely yes! You can add a Blog section to any of your sites and start blogging immediately!

You can access "Simple Blog" by logging into your Strikingly account. Click the "Edit" button for the site you want to add the blog section to. Lastly, click Add a Section in the toolbar editor where youll see the option to add a blog section. chat

How do I add my first blog post?

1. After adding the new blog section, hover your mouse over the section and click "Manage Blog Posts.

2. Select "+Write New Post."

3. Select the content that you want for your blog and start writing your first post!

We hope that you'll find this feature useful! In case you need assistance, shoot us a line at [email protected] or with us.

How do I add a video to my site?

Video embeds are easy!You can use the "Big Media" or "Gallery" section.

1. Add a new section to your site by clicking "Add New Section" in the left panel.Select the "Big Media" section.

chat

2. In the new Big Mediasection,mouse over the image then click "Edit". Then select the "Video"tab.

3. Paste in the URL of your YouTube or Vimeo video thenclick "Save" and you're done!

In case you need assistance, shoot us a line at [email protected] or with us.

Google Forms allow you to create mailing lists, surveys, order forms, and more, with a very flexible form builder.

In case you need assistance, shoot us a line at [email protected] or chat with us.

A RSS button allows visitors who use RSS readers to directly stream your blog updates into their RSS feeds. By default, RSS feed is diabled for all Strikingly blogs. You can enable the feature by going into your blog settings panel and ticking the "Generate RSS Feed" option.

chat

On every blog post you publish on Strikingly, your visitor will see a RSS icon at the bottom of your blog post.The URL of your blog feed will appear asyourdomainname.com/blog/feed.xml.

In case you need assistance, shoot us a line at [email protected] or with us.

Can I edit my site after I publish it? Can I do more major maintenance?

Yes! You can edit your site at any time after publishing and it'll be done the same way as you were editing it before publishing. All of your changes canbe made live so that your viewers can be kept up to date.

(Hit "PUBLISH" afteryou preview your site. There is about a delay for custom domains, but hitting publish will show your changes immediately -- this is because we use a CDN to make sure your site is fast in any country and always online!)

What about major changes?

Maybe you don't want to have your users see all the changes you are making. Here are a couple of things you can do:

Keep saving but don't publish until you're ready (All Users)

The live version is different from the editor/saved/preview version. Thus, you can simply keeping editing and saving (and logging out), until you are ready to publish! Click here to read more about Publish !

Clone the site (All users)

If you go to strikingly.com and log in, you'll be at the dashboard. Here you can use the "clone" button -- it looks like two sheets of paper -- to make a copy of your website. Then, you can edit one while leaving the other untouched.

If you have a domain and you're ready to switch to the new version of your site...

Go to your 1st version and delete the domain in "custom domain" settings.

Go to the 2nd version, and add your domain.

Hit Publish to push the changes.

You don't need to make any changes on the domain registrar side!

Password protection (Pro users)

You can also add a password to your page so that it looks like this for all viewers:http://www.strikingly.com/password

Go to "Settings > Show Advanced > Privacy" to set this up!

Let us know if you have any questions at [email protected] or chat with us.

THIS DOMAIN NAME REGISTRATION AGREEMENT (Agreement) is by and between Strikingly, Inc. and You, Your heirs, agents, successors, and assigns (You), and is made effective on the date of electronic confirmation. This Agreement sets forth the terms and conditions of Your use of this Agreement and represents the entire agreement between You and Strikingly, Inc. with respect to the subject matter therein, unless otherwise specified.

By participating in this transaction, You acknowledge that You have read, understand and agree to be bound by all the terms and conditions in this Agreement, including any new, different or additional terms, conditions and/or policies, which Strikingly may add and/or change from time to time.

Strikingly, in it sole and absolute discretion, may change or modify this Agreement, and any policies or agreements which are incorporated in these terms, at any time, and such changes or modifications will be effective immediately upon posting on the Strikingly website (this Site). If You do not agree to be bound by this Agreement, including its revisions, do not use (or continue to use) this Site or the Services of Strikingly, Inc. It is important that You keep Your account email (Account Email) information, including Your email address, current and updated for any updates or notifications that Strikingly may send in regards to the changes or modifications to this agreement sent via email. Strikingly will not be liable for Your failure to receive aforementioned email notifications if such failure results from an inaccurate or out of date email address.

Furthermore, You acknowledge that in transactions entered by You on Your behalf:

You agree to be bound by the terms of this Agreement entered into on Your behalf by anyone acting as Your agent, and/or anyone who uses Your account.

You acknowledge that Strikingly is a registrar bound by an agreement between Strikingly and the Internet Corporation for Assigned Names and Numbers ("ICANN").

You agree that Strikingly may modify this Agreement to comply with applicable law and the terms and conditions set forth by ICANN and/or the Registry Administrator chosen by ICANN, as well as any registration rules or policies that may be published from time to time by Strikingly.

1. DOMAIN NAME REGISTRATION. Domain name registrations are for a limited term, which ends on the expiration date communicated to You. A domain name submitted through Strikingly will be deemed active when the relevant registry accepts the Your application and activates Your domain name registration or renewal. Strikingly cannot guarantee that You will obtain a desired domain name, even if an inquiry indicates that a domain name is available at the time of application. Strikingly is not responsible for any inaccuracies or errors in the domain name registration or renewal process.

2. REGISTRANT INFORMATION. You must create an account with Strikingly to register a domain name. Maintenance, security, update, and upkeep of Your Strikingly account is solely Your responsibility. Keeping Your login IDs and passwords confidential is Your responsibility as well as all access to and use of Your Account by You or any third party service.

You agree that You will only provide the following information as part of the domain name registration process, and promptly correct and update any relevant information during the term of the registration:

Your name and postal address

Registered name

Name, postal address, e-mail address, and voice and fax (if available) telephone numbers of the administrative contact for the domain name;

Name, postal address, e-mail address, and voice and fax (if available) telephone numbers of the billing contact for the domain name; and

Name, postal address, e-mail address, and voice and fax (if available) telephone numbers of the technical contact for the domain name

You also warrant that all information provided are accurate and correct, and that:

All statements that You make in connection with the domain name registration, maintenance and/or renewal are all complete and accurate;

Your information will be kept current;

You will not and will not allow others to use the domain name in violation of any ICANN or registry policies, applicable laws, regulations, or legal rights of others.

You will respond to inquiries from Strikingly addressed to Your email address, the administrative, billing or technical contact with respect to Your domain name concerning the accuracy of Your contact details;

You warrant that no domain names and other services related to Your domain name are procured for any unlawful purpose, including but not limited to the infringement of any intellectual property right, the unauthorized transfer to Yourself or any other party of any domain name or services, or the violation of any laws, rules, or regulations.

If, in registering a domain name, You provide information about or on behalf of a third party, You represent and acknowledge that You have:

Provided notice to the third party of the disclosure and use of that third partys information as set forth in this Agreement; and

You have obtained express written or verbal consent to the disclosure and use of that third partys information as set forth in this Agreement.

You acknowledge that any breach of this Section 6 will constitute a material breach of the Agreement, which will entitle Strikingly to terminate this Agreement immediately upon learning of such breach without any refund warranted and without notice to You.

3. ACCESSING YOUR ACCOUNT. Strikingly will take all reasonable precautions to protect the information that You provided during Your domain registration from loss, misuse, unauthorized access or disclosure, alteration or destruction of Your information and such reasonable precautions include specific protocols for releasing Account access information to parties who will claim to have lost Account access. Should Strikingly take reasonable precautions in relation thereto, IN NO EVENT SHALL STRIKINGLY BE LIABLE IF SUCH REASONABLE PRECAUTIONS DO NOT PREVENT THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD AND, EVEN IF WE FAIL TO TAKE REASONABLE PRECAUTIONS, OUR LIABILITY UNDER ANY CIRCUMSTANCES SHALL BE LIMITED BY THE LIMITATION OF LIABILITY PROVISION FOUND IN PARAGRAPH 18 BELOW IN THIS AGREEMENT.

Should You need to contact us alleging that a third party had gained unauthorized access to Your Account or domain names, we may charge You administrative fees, currently set at $150.00 per hour, for the time Strikingly will spend in relation to the matter, regardless of whether or not we are able to return control of Your domain name to You.

You will indemnify Strikingly for any reasonable attorneys' fees and costs Strikingly may incur in relation to the matter, even if those fees and costs accrue as a result of defending an action, or responding to a threat of an action, initiated by You or a third party.

4. SHARING WHOIS INFORMATION. Strikingly will not share Your domain name registration information to third party without Your explicit consent.

Strikingly will make available Your domain name registration to the following parties: ICANN, any ICANN-authorized escrow service, the registry administrator(s), and to other third parties as ICANN, registry administrators and applicable laws may require or permit (including through web-based and other on-line WHOIS lookup systems), whether during or after the term of Your domain name registration of the domain name. You irrevocably waive any and all claims and causes of action You may have arising from such disclosure or use of such information.

ICANN may create or modify the guidelines, limits and/or requirements that relate to the amount and type of information that Strikingly may or must make available to the public or private entities, and the manner in which information is made available. Information regarding ICANN's guidelines and requirements regarding WHOIS can be found at http://www.icann.org/registrars/wmrp.htm, http://www.icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at http://www.icann.org/.

You consent to the data processing referred above.

Strikingly will not process Your and any Personal Data collected data from You in a way that is incompatible with the purposes and other limitations about which we provided notice to You within this Agreement.

5. FEES. You agree to pay Strikingly the applicable service fees prior to the registration or renewal of a domain. All fees payable hereunder are non-refundable even if your domain name registration is suspended, cancelled or transferred prior to the end of your current registration term.

6. TERM. This Agreement will remain in effect during the term of the domain name registration as selected, recorded and paid for at the time of registration or renewal. Should the domain name be transferred to another registrar, the terms and conditions of this Agreement shall cease.

7. EXPIRATION, RENEWAL AND FORFEITURE. The registered domain name will expire on the expiration date specified in the registration term, and as communicated to You. You will receive reminders immediately prior to the expiration inviting You to renew the domain name. In the event that You fail to renew the domain name in a timely fashion, the registration will expire and Strikingly may, at its discretion, elect to assume the registration and may hold it in its own account, delete it, or sell it to a third party. During the period following the expiration of a domain name, the domain name will cease to resolve, the Whois registration records may be revised to include that of Strikingly, and visitors to Your website may be directed to a default web page. This default web page may feature advertisements posted by us or our Tucows for its own account. You acknowledge and agree that Registrant's right and interest in a domain name ceases upon its expiration. You are solely responsible for informing itself of the date of expiration and renewing its registration in a timely manner. If Strikingly, in its sole discretion, elects to renew the registration, You will be entitled to a grace period of forty (40) days during which You may re-register the domain name. Additional costs for the redemption and re-registration will apply.

8. EXPIRED REGISTRATION RECOVERY POLICY. Domain expiration notices will be sent via email thirty (30) days and five (5) days prior to a domain expiration date and three (3) days after a domain expires.

9. ACCOUNT REVIEW, DATA MODIFICATION OR DELETION. To access, view, update, delete or download data associated with your domain name registration, you must be signed into your account. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. In some cases, when data is necessary for the provisioning of service, deletion of data may cancel or suspend the services you have purchased. If you have difficulty accessing your data, modifying it, or deleting it, you may request assistance by sending email to SUPPORT @ STRIKINGLY.COM.

10. ICANN-REQUIRED DISCLOSURES. Domain name registration requires sharing the YOUR information, in whole or in part, with the applicable Registry Operator and with ICANN. Both Strikingly and the Registry Operator may be required to archive this information with a third-party escrow service. Further, You represent and warrants that, if you are providing information about a third party, you have notified the third party of the required disclosures and the purpose for the disclosures and you have obtained the third party's consent to such disclosure. ICANN may establish or modify the guidelines, limits or requirements that relate to the amount and type of information that Strikingly may or must make available to the public or to private entities, and the manner in which such information is made available.

11. SUSPENSION AND CANCELLATION. Strikingly may, in its sole discretion, suspend or cancel Your domain name registration:

if your breach this Agreement;

if you fail to provide payment or accurate contact or billing information;

in the event there was an error in the registration process for such domain name;

as required by ICANN or a Registry Operator;

to protect the integrity and stability of Strikingly and any applicable registry;

to comply with any applicable laws, government rules, requests of law enforcement and court orders;

in compliance with any dispute resolution process; or

to avoid any liability, civil or criminal.

12. DISPUTE RESOLUTION. You are bound by all ICANN consensus policies and all policies of any relevant Registry Operator, including the Uniform Rapid Suspension Procedure, the Uniform Domain Name Dispute Resolution policy (UDRP), along with the UDRP rules and all supplemental rules of any UDRP provider. ICANN may change the UDRP at any time. If a third party challenges the registration or reservation of the Your domain name, You will be subject to the provisions specified in the dispute policy adopted by the applicable registry. In the event a domain name dispute arises, You will indemnify and hold Strikingly harmless pursuant to the terms and conditions contained in the applicable policy. If Strikingly is notified that a complaint has been filed with a judicial or administrative body regarding a domain name, Strikingly may, at its sole discretion, suspend use of the domain name and the ability to make modifications to the registration records until:

Strikingly is directed to do so by the judicial or administrative body, or

Strikingly receives notification from both parties that the dispute has been settled.

If You or Your domain name becomes the subject of litigation, Strikingly may deposit control of Your domain name record into the registry of the judicial body by supplying a party with a registrar certificate.

13. WHOIS PRIVACY SERVICE. If You elect to use the Whois privacy registration service, the following terms and conditions will apply:

Your publicly available contact information will list Contact Privacy Inc. Customer #### (where #### is a unique customer identification number) as the Registrant and contact name, and Tucows' postal address, assigned email address and telephone number as contact information.

Strikingly will keep the Your contact information provided by You on file. Both Strikingly and the Registry may be required to archive this information with a third-party escrow service, as per ICANN policy.

Registrant will retain complete control over the domain name and its registration records and may suspend and reinstate the Whois Privacy Service at its discretion.

With respect to a domain name that has been transferred to Strikingly, the Whois Privacy Service will only commence after the transfer has been completed. If You elect to transfer a domain name to a different registrar, the Whois Privacy Service must be disabled in order to initiate the transfer.

Tucows will send all obligatory renewal and transfer related messages to the contacts that Registrant has designated.

Pricing for the Whois privacy registration service will be set by Strikingly, and You will pay Strikingly for this service.

Communications received with respect to a domain name registration will be handled as follows:

o Strikingly will forward to You all correspondence received by registered mail or traceable courier. This information may be opened, scanned and emailed to You. Regular postal mail will be discarded or returned to sender at Strikingly discretion.

o Email correspondence will be forwarded, only if submitted via the contactprivacy.com website.

o A voice mail message will advise all callers that inbound messages will not be accepted; calls will be directed to the contactprivacy.com website.

o The point of contact for third parties wishing to report abuse or infringement of trademarks (or other rights) is [email protected].

The business contact information for the Whois privacy registration service is: Contact Privacy Inc. 96 Mowat Ave Toronto (ON) M6K 3M1 CANADA

Strikngly shall have the right, at its sole discretion and without liability to You, to suspend or cancel the Whois Privacy Service and to reveal Registrant and Contact Whois Information in certain circumstances, including but not limited to the following:

o when required by law;

o in the good faith belief that disclosure is necessary to further determination of an alleged breach of a law;

o to comply with a legal process served upon Strikingly;

o to resolve any and all third party claims including but not limited to ICANN's or a Registry's dispute resolution policy;

o to avoid financial loss or legal liability;

o if Strikingly believes that You or one of Your contacts is using the Whois Privacy Service to conceal involvement with illegal, illicit, objectionable or harmful activities; or to transmit SPAM, viruses, worms or other harmful computer programs.

14. POLICY. You agree that your registration of the domain name shall be subject to suspension, cancellation, or transfer pursuant to a Tucows, registry, ICANN or government-adopted policy, or pursuant to any registrar or registry procedure not inconsistent with a Tucows, registry, ICANN or government-adopted policy,

to correct mistakes by Tucows or a registry in registering the name or

for the resolution of disputes concerning the domain name.

15. NO GUARANTEE. You acknowledge that registration of a chosen domain name does not confer immunity from objection to the registration, reservation or use of the domain name.

16. AGENCY. If You intend to license use of a domain name to a third party, You are deemed the domain name holder of record and is responsible for providing Your own full contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name. You shall accept liability for harm caused by wrongful use of the domain name, unless it promptly discloses the licensee's identity and current contact information (as provided by the licensee) to a party providing the Registered Name Holder reasonable evidence of actionable harm. You represent that it will secure the agreement of any third party to the terms and conditions in this Agreement.

17. ANNOUNCEMENTS. Strikingly reserves the right to distribute information to You that is required by ICANN or Registry policy.

18. LIMITATION OF LIABILITY. Registrant agrees that Strikinglys' entire liability, and Your exclusive remedy, with respect to the domain registration service provided under this Agreement and any breach of this Agreement is solely limited to the amount You paid for the initial registration of the domain name. Strikingly, ICANN and the applicable registries shall not be liable for any lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the extent permitted by law.

19. INDEMNITY. You will defend, indemnify, and hold harmless Strikingly, ICANN, the applicable registries, and their respective directors, officers, employees, agents, affiliates, and contractors, from all liabilities, claims and expenses, including attorney's fees, arising out of or relating to

Your registration and use of the domain name registered;

Use of the domain name in violation of this Agreement; or

Your violation of any third party right, including Intellectual Property Rights. This indemnification obligation will survive the termination or expiration of this Agreement.

20. TRANSFER OF OWNERSHIP. The person named as Registrant on record (You) with Strikingly shall be the "Registered Name Holder." If designated, the person named as administrative contact at the time the controlling account was secured shall be deemed Your designate with the authority to manage the domain name. You agree that prior to transferring ownership of the domain name to another person (the "Transferee") You shall require the Transferee to agree, in writing to be bound by all the terms and conditions of this Agreement. If the Transferee fails to be bound in a reasonable fashion (as determine by Strikingly in its sole discretion) to the terms and conditions in this Agreement, any such transfer will be null and void. You explicitly authorize Strikingly to act as Designated Agent, as stipulated by the ICANN Transfer Policy, to approve a Change of Registrant on Your behalf.

21. BREACH. You agree that failure to abide by any provision of this Agreement, any ICANN, Registry, URDP or Dispute operating rule or policy, may be considered by Strikingly to be a material breach, and that Strikingly may provide written notice, describing the breach, to You. If within fifteen (15) calendar days of the date of such notice, You fail to provide evidence, which is reasonably satisfactory to Strikingly, that You have not breached its obligations under the Agreement, then Strikingly may delete the registration the domain name. Any such breach by You shall not be deemed to be excused simply because Strikingly did not act earlier in response to that, or any other, breach by You.

22. DISCLAIMER OF WARRANTIES. Except for the express warranties in this Agreement, Strikingly does not make any other warranty of any kind, whether express, implied, statutory or otherwise, including warranties or merchantability, fitness for a particular purpose, and non-infringement. Strikingly is not responsible or liable for the deletion or of failure to store any content and other communications maintained or transmitted through the use of the domain name registration service. Strikingly does not warrant that the domain name registrations service will be error free or uninterrupted. The domain name registration service is not intended for high risk activities.

23. INCONSISTENCIES WITH REGISTRY POLICIES. In the event that this Agreement may be inconsistent with any term, condition, policy or procedure of an applicable Registry, the term, condition, policy or procedure of the applicable Registry shall prevail.

24. NON-WAIVER. Strikinglys failure to require performance by You of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by Strikingly of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

25. NOTICES. Any notice, direction or other communication given under this Agreement shall be in writing and given by sending it via e-mail or via regular mail. In the case of e-mail, valid notice shall only have been deemed to be given when an electronic confirmation of delivery has been obtained by the sender. E-mail notification to Strikingly must be sent to [email protected]. Any notice to You will be sent to the e-mail address provided by You in the Whois record. Any e-mail communication shall be deemed to have been validly and effectively given on the date of such communication, if such date is a business day and such delivery was made prior to 4:00 p.m. EST, otherwise it will be deemed to have been delivered on the next business day.

26. ENTIRETY. Registrant agrees that this Agreement, the applicable dispute policy and the rules and policies published by Strikingly and any applicable Registry or other governing authority, are the complete and exclusive Agreement between Strikingly and Registrant regarding the domain registration service.

27. NO THIRD-PARTY BENEFICIARIES. This Agreement shall not be construed to create any obligation by either Strikingly or You to any non-party to this Agreement. Enforcement of this Agreement, including any provisions incorporated by reference, is a matter solely for the parties to this Agreement.

28. INFANCY. You attest that you are of legal age to enter into this Agreement.

29. FORCE MAJEURE. You acknowledge and agree that neither Strikingly nor the applicable Registry shall be responsible for any failures or delays in performing the respective obligations hereunder arising from any cause beyond its reasonable control, including but not limited to, acts of God, acts of civil or military authority, fires, wars, riots, earthquakes, storms, typhoons and floods.

30. PRIVACY. Information collected about You is subject to the terms of Strikingly privacy policy, the terms of which are hereby incorporated by reference. Strikinglys privacy policy can be found at: https://support.strikingly.com/hc/en-us/articles/214364818-Strikingly-s-Privacy-Policy

31. CONTROLLING LANGUAGE. In the event that You are reading this Agreement in a language other than the English language, You acknowledge and agree that the English language version hereof shall prevail in case of inconsistency or contradiction in interpretation or translation.

32. TLDs. The following additional provisions apply to any domain names that you register through Tucows with the various registries:

A. .com and .net Domains: In the case of a .com or .net registration, the following terms and conditions will apply:

Submission to UDRP. You agree to submit to proceedings under ICANN's Uniform Domain Dispute Policy (UDRP) (http://www.icann.org/dndr/udrp/policy.htm) and comply with the requirements set forth by the Registry; these policies are subject to modification;

For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Tucows is located, presently Toronto, Ontario.

B. .org Domains: In the case of a .org registration, the following terms and conditions will apply:

Submission to UDRP. Registrant agrees to submit to proceedings under ICANN's Uniform Domain Dispute Policy (UDRP) (http://www.icann.org/dndr/udrp/policy.htm) and comply with the requirements set forth by the Registry. These policies are subject to modification;

For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Tucows is located, presently Toronto, Ontario.

C. .info Domains: In the case of a .info registration, the following terms and conditions will apply:

Registrant's Personal Data. You consent to the use, copying, distribution, publication, modification, and other processing of Registrant's personal data by Afilias, the .INFO registry, and its designees and agents, in a manner consistent with the purposes specified pursuant to its contract;

You agree to the Afilias Inc. Acceptable Use and Anti-Abuse Policy, located at https://www.afilias.info/policies

Submission to UDRP. Registrant agrees to submit to proceedings under ICANN's Uniform Domain Dispute Policy ("UDRP") (http://www.icann.org/dndr/udrp/policy.htm) and comply with the requirements set forth by the Registry. These policies are subject to modification;

For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Tucows is located, presently Toronto, Ontario;

Reservation of Rights. Tucows and Afilias expressly reserve the right to deny, cancel, transfer, or modify any registration that either registrar or Afilias deems necessary, at its discretion, to protect the integrity and stability of the registry, to comply with any applicable law, any government rule or requirement, any request of law enforcement, any dispute resolution process, or to avoid any liability, civil or criminal, on the part of the registrar and/or Afilias, as well as their affiliates, subsidiaries, executives, directors, officers, managers, employees, consultants, and agents. The registrar and Afilias also reserve the right to suspend a domain name or its registration data during resolution of a dispute.

D. .biz Domains: In the case of a .biz registration, the following terms and conditions will apply:

.biz Restrictions. Registrations in the .biz top-level domain must be used or intended to be used primarily for bona fide business or commercial purposes. For the purposes of the .biz registration restrictions, "bona fide business or commercial use" shall mean the bona fide use or bona fide intent to use the domain name or any content, software, materials, graphics or other information thereon, to permit Internet users to access one or more host computers through the DNS: (A) to exchange goods, services, or property of any kind; (B) in the ordinary course of business; or (C) to facilitate (i) the exchange of goods, services, information or property of any kind; or (ii) the ordinary course of trade or business. For more information on the .biz restrictions, which are incorporated herein by reference, please see: http://www.icann.org/tlds/agreements/biz/registryagmt-appl-18apr01.htm.

Selection of a Domain Name. You represent that: (A) the data provided in the domain name registration application is true, correct, up to date and complete, and that you will continue to keep all of the information provided correct, up-to-date and complete; (B) to the best of the your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes upon the legal rights of a third party; (C) that the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever; (D) the registered domain name will be used primarily for bona fide business or commercial purposes and not (a) exclusively for personal use, or (b) solely for the purposes of (1) selling, trading or leasing the domain name for compensation, or (2) the unsolicited offering to sell, trade or lease the domain name for compensation; (E) you have the authority to enter into this Registration Agreement; and (F) the registered domain name is reasonably related to your business or intended commercial purpose at the time of registration.

Provision of Registration Data. As part of the registration process, you are required to provide us with certain information and to keep the information true, current, complete, and accurate at all times. The information includes the following: (A) your full name; (B) your postal address; (C) your e-mail address; (D) your voice telephone number; (E) your fax number (if applicable); (F) the name of an authorized person for contact purposes in the case of a registrant that is an organization, association, or corporation; (G) the IP addresses of the primary nameserver and any secondary nameserver for the domain name; (H) the corresponding names of the primary and secondary nameservers; (I) the full name, postal address, e-mail address, voice telephone number, and, when available, fax number of the administrative, technical, and billing contacts, and the name holder for the domain name; and (J) any remark concerning the domain name that should appear in the Whois directory. (K) You agree and understand that the foregoing registration data will be publicly available and accessible on the Whois directory as required by ICANN and/or registry policies, and may be sold in bulk in accordance with the ICANN agreement.

Domain Name Disputes. You acknowledge having read and understood and agree to be bound by the terms and conditions of the following documents, as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement: (A) The Uniform Domain Name Dispute Resolution Policy ("Dispute Policy), available at: http://www.icann.org/dndr/udrp/policy.htm; (B) The Restrictions Dispute Resolution Criteria and Rules ("RDRP"), available at: http://www.icann.org/tlds /agreements/biz/registry-agmt-appm-27apr01.htm; (collectively, the "Dispute Policies").

The Dispute Policy sets forth the terms and conditions in connection with a dispute between a Registrant and any party other than the Registry or Registrar over the registration and use of an Internet domain name registered by Registrant.

The RDRP sets forth the terms under which any allegation that a domain name is not used primarily for business or commercial purposes shall be endorsed on a case-by-case, fact specific basis by an independent ICANN-accredited dispute provider.

For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Tucows is located, presently Toronto, Ontario.

E. .name Domains: In the case of a .name registration, the following terms and conditions will apply:

.name Restrictions. Registrations in the .name top-level domain must constitute an individual's "Personal Name". For purposes of the .name restrictions (the "Restrictions"), a "Personal Name" is a person's legal name, or a name by which the person is commonly known. A "name by which a person is commonly known" includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor.

.name Representations. As a .name domain name registrant, you hereby represent that: (A) the registered domain name or second level domain ("SLD") e-mail address is your Personal Name. (B) the data provided in the domain name registration application is true, correct, up to date and complete and that you will continue to keep all of the information provided correct, current and complete, (C) to the best of the your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes upon the legal rights of a third party; (D) that the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever; (E) the registration satisfies the Eligibility Requirements found at: http://www.icann.org/en/about/agreements/registries/name/appendix-11-25mar11- en.htm; and (F) you have the authority to enter into this Registration Agreement.

E-mail Forwarding Services. The Services for which you have registered may, at your option, include e-mail forwarding. To the extent you opt to use e-mail forwarding, you are obliged to do so in accordance with all applicable legislation and are responsible for all use of e-mail forwarding, including the content of messages sent through email forwarding.

You undertake to familiarize yourself with the content of and to comply with the generally accepted rules for Internet and e-mail usage. Without prejudice to the foregoing, you undertake not to use e-mail forwarding: (A) to encourage, allow or participate in any form of illegal or unsuitable activity, including but not restricted to the exchange of threatening, obscene or offensive messages, spreading computer viruses, breach of copyright and/or proprietary rights or publishing defamatory material; (B) to gain illegal access to systems or networks by unauthorized access to or use of the data in systems or networks, including all attempts at guessing passwords, checking or testing the vulnerability of a system or network or breaching the security or access control without the sufficient approval of the owner of the system or network; (C) to interrupt data traffic to other users, servers or networks, including, but not restricted to, mail bombing, flooding, Denial of Service (DoS) attacks, wilful attempts to overload another system or other forms of harassment; or (D) for spamming, which includes, but is not restricted to, the mass mailing of unsolicited e-mail, junk mail, the use of distribution lists (mailing lists) which include persons who have not specifically given their consent to be placed on such distribution list. Users are not permitted to provide false names or in any other way to pose as somebody else when using e-mail forwarding.

Registry reserves the right to implement additional anti-spam measures, to block spam or mail from systems with a history of abuse from entering Registry's e-mail forwarding. However, due to the nature of such systems, which actively block messages, Registry shall make public any decision to implement such systems a reasonable time in advance, so as to allow you or us to give feedback on the decision.

You understand and agree that Registry may delete material that does not conform to clause (c) above or that in some other way constitutes a misuse of e-mail forwarding. You further understand and agree that Registry is at liberty to block your access to email forwarding if you use e-mail forwarding in a way that contravenes this Agreement. You will be given prior warning of discontinuation of the e-mail forwarding unless it would damage the reputation of Registry or jeopardize the security of Registry or others to do so. Registry reserves the right to immediately discontinue e-mail forwarding without notice if the technical stability of e-mail forwarding is threatened in any way, or if you are in breach of this Agreement. On discontinuing e-mail forwarding, Registry is not obliged to store any contents or to forward unsent e-mail to you or a third party.

You understand and agree that to the extent either we and/or Registry is required by law to disclose certain information or material in connection with your e-mail forwarding, either we and/or Registry will do so in accordance with such requirement and without notice to you.

Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the dispute policy that is incorporated herein and made a part of this Agreement by reference. You hereby acknowledge that you have read and understood and agree to be bound by the terms and conditions of the following documents, as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement. (A) the Eligibility Requirements (the "Eligibility Requirements"), available at: http://www.icann.org/tlds/agreements/name/registry-agmt-appl8aug03.htm; (B) the Eligibility Requirements Dispute Resolution Policy (the "ERDRP"), available at: http://www.icann.org/tlds/agreements/name/registry-agmt-appm8aug03.htm; and (C) the Uniform Domain Name Dispute Resolution Policy (the "UDRP"), available at: http://www.icann.org/dndr/udrp/policy.htm

The Eligibility Requirements dictate that Personal Name domain names and Personal Name SLD e-mail addresses will be granted on a first-come, first-served basis. The following categories of Personal Name Registrations may be registered: (i) the Personal Name of an individual; (ii) the Personal Name of a fictional character, if you have trademark or service make rights in that character's Personal Name; (iii) in addition to a Personal Name registration, you may add numeric characters to the beginning or the end of the Personal Name so as to differentiate it from other Personal Names.

The ERDRP applies to challenges to (i) registered domain names and SLD e-mail address registrations within .name on the grounds that a Registrant does not meet the Eligibility Requirements, and (ii) to Defensive Registrations (as defined by the Registry) within .name.

The UDRP sets forth the terms and conditions in connection with a dispute between a Registrant and party other than the Registry or Tucows over the registration and use of an Internet domain name registered by a Registrant.

For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Tucows is located, presently Toronto, Ontario.

F. .at Domains: In the case of a .at registration, the following terms and conditions will apply:

Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by Registry policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website at https://www.nic.at/en/service/legal-information/terms-conditions/. You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.

G. .be Domains: In the case of a .be registration, the following terms and conditions will apply:

Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by Registry policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website at http://www.dns.be/en/legal/domain_name_disputes/general_principle.

You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.

Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the .be Dispute Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at http://www.dns.be/en/legal/domain_name_disputes/general_principle.

H. .ca Domains: In the case of a .ca registration, the following terms and conditions will apply:

Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the Dispute Policy, which is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at https://cira.ca/sites/default/files/attachment/policies/cdrppolicy_-_en.pdf Please take the time to familiarize yourself with this policy.

Registry Policy. You agree that your registration of the domain name shall be subject to suspension, cancellation, or transfer pursuant to any Registry-adopted policy, or pursuant to any registrar or registry procedure not inconsistent with a Registry adopted policy, (1) to correct mistakes by Tucows or the Registry in registering the name or (2) for the resolution of disputes concerning the domain name.

Transfer of Ownership. Any transfer of ownership in and to a domain name registration shall be affected in accordance with registry policies and procedures.

Registry Agreement and Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by the Registry's Registrant Agreement, the Registry's policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website at http://www.cira.ca/assets/Documents/Legal/Registrants/registrantagreement.pdf You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry agreement or policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.

You acknowledge and agree that the Registry shall not be liable to you for any loss, damage, or expense arising out of the Registry's failure or refusal to register a domain name, it's failure or refusal to renew a domain name registration, it's registration of a domain name, it's failure or refusal to renew a domain name registration, it's renewal of a domain name registration, it's failure or refusal to transfer a domain name registration, it's transfer of a domain name registration, it's failure or refusal to maintain or modify a domain name registration, it's maintenance of a domain name registration, it's modification of a domain name registration, it's failure to cancel a domain name registration or it's cancellation of a domain name registration from the Registry;

J .cc Domains: In the case of a .cc registration, the following terms and conditions will apply:

Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the Dispute Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at https://www.verisign.com/en_US/channel-resources/become-a-registrar/verisigndomain-registrar/domain-registration/index.xhtml Please take the time to familiarize yourself with this policy.

Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by Registry policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website at: http://www.verisign.com/information-services/namingservices/cctlds/page_042130.html. You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.

K. .ch Domains: In the case of a .ch registration, the following terms and conditions shall apply:

Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by Registry policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website at http://www.switch.ch/id/terms. You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.

Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the .ch Dispute Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at http://www.switch.ch/id/disputes/rules. Please take the time to familiarize yourself with this policy.

L. .cn Domains: In the case of a .cn registration, the following terms and conditions shall apply:

"Registry" means the China Internet Network Information Center, which is the authority responsible for the administration of the national top-level domain of the People's Republic of China and the Chinese domain name system;

"Registry Gateway" means the service provided by the Registry Operator that facilitates the registration of .cn domain names by registrars operating outside of the People's Republic of China;

"Registry Operator" means Neustar, Inc., the company authorized to facilitate the registration of .cn domain names by registrars operating outside of the People's Republic of China.

Restrictions. You agree that you shall not register or use a domain name that is deemed by CNNIC to: (A) be against the basic principles prescribed in the Constitution of the Peoples Republic of China ("PRC"); (B) jeopardize national security, leak state secrets, intend to overturn the government or disrupt the integrity of the PRC; (C) harm national honour and national interests of the PRC; (D) instigate hostility or discrimination between different nationalities or disrupt the national solidarity of the PRC; (E) spread rumours, disturb public order or disrupt social stability of the PRC; (F) spread pornography, obscenity, gambling, violence, homicide, terror or instigate crimes in the PRC; (G) insult, libel against others and infringe other people's legal rights and interests in the PRC; or (H) take any other action prohibited in laws, rules and administrative regulations of the PRC.

Business or Organization Representation. .cn domain name registrations are intended for businesses and organizations and not for individual use. By registering a .cn name, you accordingly represent that you have registered the domain name on behalf or a business or organization. It should be noted that, although .cn policy is permissive in terms of registration, and enforcement is generally in reaction to a complaint (as opposed to proactive review), registrations that are not associated with an organization or business may be subject to deletion. The foregoing prevents an individual from registering a .cn domain name for a business operating as a sole proprietorship.

Domain Name Disputes. You acknowledge having read and understood and agree to be bound by the terms and conditions of the CNNIC Domain Name Dispute Policy & Rules for CNNIC Dispute Resolution Policy ("Dispute Policy"), as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement. The Dispute Policy is currently found at: http://cnnic.com.cn/IS/CNym/cnzcfg/201411/t20141117_50211.htm.

You acknowledge that, pursuant to the Dispute Policy, Registrars must comply with all reasonable requests from the applicable domain name dispute resolution institutions including the provision of all relevant evidence in any domain name disputes in the specified time frames.

If we are notified that a complaint has been filed with a judicial or administrative body regarding your use of our domain name registration services, you agree not to make any changes to your domain name record without our prior approval. We may not allow you to make changes to such domain name record until (i) we are directed to do so by the judicial or administrative body, or (ii) we receive notification by you and the other party contesting your registration and use of our domain name registration services that the dispute has been settled. Furthermore, you agree that if you are subject to litigation regarding your registration and use of our domain name registration services, we may deposit control of your domain name record into the registry of the judicial body by supplying a party with a registrar certificate from us.

Adherence to Policies. You agree to comply with all applicable laws, regulations and policies of the Peoples Republic of China's governmental agencies and the China Internet Network Information Centre ("CNNIC"), including but not limited to the following rules and regulations: (A) China Internet Domain Name Regulations (currently at http://cnnic.com.cn/PublicS/fwzxxgzcfg/201208/t20120830_35734.htm); (B) CCNIC ccTLD Dispute Resolution Policy Rules (currently at http://cnnic.com.cn/PublicS/fwzxxgzcfg/201208/t20120830_35740.htm); (C) Chinese Domain Names Dispute Resolution Policy (currently at http://cnnic.com.cn/IS/CNym/cnzcfg/201411/t20141117_50212.htm); and (D) CNNIC Implementing Rules of Domain Name Registration (currently at http://cnnic.com.cn/PublicS/fwzxxgzcfg/201208/t20120830_35735.htm and (E) .CN Regulations on the Protection of Olympic Logo (currently at http://cnnic.com.cn/PublicS/fwzxxgzcfg/201208/t20120830_35752.htm). You acknowledge that you have read and understood and agree to be bound by the terms and conditions of the policies of the CNNIC, as they may be amended from time to time.

Suspension and Cancellation. You agree that your registration of the domain name shall be subject to suspension, cancellation, or transfer pursuant to any Tucows, Registry Operator, CNNIC or government-adopted policy, or pursuant to any registrar or registry procedure not inconsistent with a CNNIC or government-adopted policy, (1) to correct mistakes by a party in registering the name, (2) for the resolution of disputes concerning the domain name, (3) to protect the integrity and stability of the registry, (4) to comply with any applicable laws, government rules or requirements, requests of law enforcement, (5) to avoid any liability, civil or criminal, on the part of Tucows, Registry Operator or CNNIC, as well as their affiliates, subsidiaries, directors, representatives, employees and stockholders or (6) for violations of this Agreement. Tucows, Registry Operator and CNNIC also reserve the right to "freeze" a domain name during the resolution of a dispute.

Jurisdiction. For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, (2) where Tucows is located, and (3) the People's Republic of China.

Governing Law. For the adjudication of a dispute concerning or arising from use of a .cn domain, such dispute will be governed under the Laws of the Peoples Republic of China.

M. .de Domains: In the case of a .de registration, the following terms and conditions will apply:

Selection of a Domain Name. You represent that: (A) you have reviewed and have accepted the Registry's Terms and Conditions and the Registry's Guidelines and have provided your Reseller with written confirmation of same; you have reviewed and have accepted the Registry's Terms and Conditions and the Registry's Guidelines and have provided your Reseller with written confirmation of same; (B) either you, or the person designated as the administrative contact for the domain name, shall be resident or shall have a branch in Germany; (C) to the best of the your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes upon the legal rights of a third party and, further, that the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever.

Domain Name Disputes. You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified by the Registry or any court of law. You agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions specified by the Registry or any court of law.

Registry Policies. You agree to be bound by the Registry's Registration Terms and Conditions and the Registration Guidelines. English language translations of the Registry's documents are provided for convenience; in the event of a discrepancy between the English and the German language agreements, the terms of the German agreement will prevail. The Registry documents may be found at: English: (A) Registration Terms and Conditions http://www.denic.de/en/bedingungen.html; (B) Registration Guidelines http://www.denic.de/en/denic-domain-guidelines.html; German: (C) DENIC-Registrierungsbedingungen http://www.denic.de/de/bedingungen.html (D) DENIC-Registrierungsrichtlinien http://www.denic.de/de/richtlinien.html.

M. .eu Domains: In the case of a .eu registration, the following terms and conditions will apply:

Eligibility Criteria. .eu domain names are available for registration to companies and persons who fulfill the following criteria. As a condition of registration, you accordingly represent that you are: (A) an undertaking having its registered office, central administration or principal place of business within the European Community; (B) an organization established within the European Community without prejudice to the application of national law, or (C) a natural person resident within the European Community.

Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by any pertinent rules or policies that exist now or in the future and which are posted on the Registry website. This includes: (A) The Registry Terms and Conditions (currently found at: https://eurid.eu/media/filer_public/f4/36/f4366fa9-186a-4674-9887- e525983c1c0b/terms_and_conditions_en.pdf ) and (B) Registry Policy (currently found at: https://eurid.eu/en/about-us/document-repository/). You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.

Domain Name Disputes. You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified by the Registry or any court of law.

N. .fr Domains: In the case of a .fr registration, the following terms and conditions will apply:

Representation of Registrant. .fr domain names are available for registration to companies and persons who fulfill the following criteria. As a condition of registration, you accordingly represent that you are: (A) A legal entity: (I) whose head office is in France; (or), (II) which possess an address in France which is expressly listed in the public electronic databases of the registrars of the commercial courts or the National Statistical and Economic Studies Institute (INSEE), (or), (III) State institutions or departments, local authorities or associated establishments, (or), (IV) which own a trademark registered with the National Intellectual Property Institute or own a registered EU or international trademark which expressly includes French territory.

Administrative Contact. Each registrant must designate an administrative contact to act as a coordinator between the registrant and the Registry. In the case of .fr registrations, the administrative contact must be based in France where it can receive legal and other documents.

Registry Policies. You agree to be bound by the Registry's Naming Charter, its registration rules for .fr. English language translations of the Registry's documents are provided for convenience. The Registry documents may be found at: http://www.afnic.fr/en/resources/reference/registry-policies/. This includes the .fr disuppte policy, located at http://www.afnic.fr/en/resources/reference/registrypolicies/dispute-resolution-policy-5.html. You agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions specified by the Registry or any court of law.

O. .corsica: In the case of a .corsica registration, the following terms and conditions will apply:

.corsica domain names are available for registration to companies and persons who fulfill the following criteria. As a condition of registration, you accordingly meet at least one of the requirement

i. Legal entity in Corsica - A company headquartered in Corsica or company having its head office outside Corsica but a secondary establishment registered in Corsica.

Individuals living in Corsica - The applicant may be a French or foreign citizen with a physical address valid on the territory of Corsica.

Nexus to the .Corsican community Diaspora and link to the Corsican community - Any individual who has and will prove a direct or indirect link attachment (economic, social, cultural, familial, historical or otherwise) with Corsica.

In addition to the criteria stated above, the Registrant of a domain name in .Corsica is obliged, if he creates a website, to create and maintain in Corsican language at least one page of its website in.corsica. This Corsican language page will be registered on its home page and be published at the latest, three months after the publication of the website.

Domain Name Disputes. You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified by the Registry or any court of law. The current .fr dispute resolution policy and procedures can be found at http://www.afnic.fr/doc/ref/juridique/parl. You agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions.

P. .it Domains: In the case of a .it registration, the following terms and conditions will apply:

Registration Criteria. Registration of an .it name is restricted to subjects belonging to a member state of the European Union. Individuals and associations operating without a VAT number or a fiscal code are limited to a single domain name registration.

Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by Registry policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website.This includes the Assignment and management of domain names in the ccTLD .it regulation (currently located at: http://www.nic.it/sites/default/files/docs/Regulation_assignation_v7.1.pdf ).You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation. Additional policies, including transfer procedures and "netiquette" rules may be found at http://www.nic.it/en/views/docs.

Q. .rio Domains: In the case of a .rio registration, the following terms and conditions will apply:

A domain owner that loses eligibility to a .RIO domain is subject to termination of DNS publication for the domain, and to domain removal, no matter domain expiration date.

Two pre-configured nameservers are required

No trustee service allowed; abuse can lead to the deletion of the domain name by the registry

Additional policies may be found at http://http://nic.rio/.

Names under this TLD are only for usage by the city council of Rio. The .RIO domain owner needs to be either:

Legal entity incorporated in Brazil, with headquarters, branch, franchisee or licensee located in the city of Rio de Janeiro, with active record in Cadastro Nacional das Pessoas Jurdicas CNPJ/MF of the FinanceMinistry.

Individual with fixed address in the city of Rio de Janeiro, with active record in Cadastro das Pessoas Fsicas CPF/MF of the Finance Ministry.

R. .nl Domains: In the case of a .nl registration, the following terms and conditions shall apply:

Registration Criteria. Registration of a .nl domain name is unrestricted save and except that applicants who are not based in the Netherlands or who do not have a registered address in the Netherlands must provide an address in the Netherlands where written documents can be sent to the applicant and where legal summonses can be served.

Registry Policies. You agree to be bound by the policies of the Registry including but not limited to the Registry's Registration Regulations. English language translations of the Registry's documents are provided for convenience and may be found at: https://www.sidn.nl/a/about-sidn/general-terms-and-conditions. You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified by the Registry or any court of law. The current .nl dispute resolution policy and procedures can be found at https://www.sidn.nl/downloads/procedures/Dispute%20Resolution%20Regulations% 20for%20nl%20Domain%20Names.pdf. You agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions specified by the Registry or any court of law.

S. .tv Domains: In the case of a .tv registration, the following terms and conditions will apply:

Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another Registrar, you agree to be bound by the Dispute Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at http://www.icann.org/dndr/udrp/policy.htm. Please take the time to familiarize yourself with this policy.

Policy. You agree that your registration of the .tv domain name shall be subject to suspension, cancellation, or transfer pursu

When you have Live Chat activated on your website, you can choose to prompt or not prompt your site visitor for their email addresses before they start chatting with you. You can choose between three settings:

Email Prompt Settings

1. Smart Email Prompt (Recommended). This settings will allow your site visitors to opt-out of putting in their email addresses before they can chat with you. They can do that by clicking "Cancel" on the live chat window.

chat with one of our Happiness Officers

2. Email Required. This setting will require all your site visitors to enter an email address before they can start chatting.

3. Email Not Required. This setting will not require any email addresses from your site visitor so they can start chatting with you right away!

But don't worry--at the bottom of your chat box, your site visitor will still have the option to enter their email address if they want to hear from you.

Set Up Email Prompt on Live Chat

To set up email prompts, login to your Strikingly account and open your site editor.

1. Go to Settings > Live Chat.

2. Under "Away Message", you will find "Require Email Address to Chat".

3. Select which setting you prefer and hit "Save" when you're done!

Adding Email Address from your Audience Tab

For anonymous site visitors, you can still edit their contact info or update their email address.

1. Go to your Audience tab and select the contact that you want to update.

2. Click "Edit Info".

3. You can now edit your contact!

If you're having trouble setting up email prompts, feel free to email us or .

Are your main visitors from Mainland China?

Are your sites loading slower when you access it in Mainland China?

Do you want to file for an ICP record for your website?

Do you want to use CNYas your store currency?

Do you want to set up Alipay or WeChat Pay gateway for your Simple Store?

Do you need a Chinese VAT official invoice for your payment?

We have a product for you: Shangxianle (SXL), www.sxl.cn.Strikingly and SXL belongs to one company, but they are two independent products.

Differences between Strikingly and SXL

Frequently Asked Questions

Can I transfer my site from Strikingly to SXL?

Can Ilog in to SXL with my Strikingly account?

Will the visitors outside Mainland China able to access SXL sites?

I can't read Chinese, how can I use SXL to edit my site?

Can I use my domain on SXL's site?

Why can't I see my site after I publish?

Why do I need to apply for an ICP Filing ('Bei'an' in Chinese)?

Can you help me apply for ICP Filing?

Can I apply for ICP Filing for my domain: domain.org?

How long does it take to complete ICP Filing?

I don't have a company in China, can I create sites with SXL?

I am not from China, and I don't have a company. Can Iapply for ICP Filing?

Differences between Strikingly and SXL?

Category

Strikingly

SXL

Hosting Server

International server

China server (Only supports domains registered/hosted by the registrars from China.)

Pricing Plan and Features

Free, Limited and Pro

Free, Limited, Pro and Business

Monthly, yearly and 2 years

Tri-Monthly, yearly, 2 years and 3 years

Invoice

Digital Invoice

ProvideVAT official invoice

Paymentgateway

for Simple Store

Multiple currencies:

PayPal and Stripe

CNY: Alipay and WeChatPay

USD: PayPal

Social Media and

Video platform

International platform:

Facebook, Twitter,YouTube, etc.

China platform:

Weibo, Tencent Video, Youku, etc.

Site Editor features

Multiple languages

Google Fonts

Video background

SocialFeedsection

Fileuploads

Chinese and English

5 Chinese/English Fonts available

Premium images

WeChat editor

ICP Filing (Only supports domains registered/hosted by the registrars from China.)

Chinese official invoice (Fapiao)

Synchronize with WeChat Public Account

Frequently Asked Questions

Q:

Can I transfer my site from Strikingly to SXL?

Yes, we can help you copy your site from Strikingly to SXL.

Since Strikingly and SXL areindependent platforms, you will need to have an account with SXL first. Here are the steps:

1. Create a new account atsxl.cn.

For Strikingly paid user, please upgrade to Limited/Pro/Business plan (14-days trial).

Note: Strikingly and SXL pricing plans are not the same.

2.Email us at [email protected] with usto request the site transfer and indicate the following:

YourSXLaccount email/phone number

The URL of the site you want to transfer

Please send the requestusing the email address associated with the account where the site would come from!

3.Site transfer(copy) does not include:

Account information

Membership plan

Purchased Domain from Strikingly (ICP Filing only supports domains registered/hosted by the registrars from Mainland China: Transferring Domains Away from Strikingly.)

Custom domain (ICP Filing only supports domains registered/hosted by the registrars from Mainland China.)

Background Videos

Images (It will still be linked to Strikingly server)

Documents (It will still be linked to Strikingly server)

Simple Store Content

Simple Blog Content

App Store & HTML Content

Social Feed Content

Social Media Content

Note: The images thatyou'll see in SXL after transferring are actually linked to Strikingly. We suggest that you upload your images in SXL directly for faster loading. As for the documents, due to China particular case, we recommend that you use Baiduyun (Baidu Cloud) to upload thefile and add the link to your site.

Q: Can Ilog in to SXL with my Strikingly account?

No, you need to sign up a new account with SXL. The systems of Strikingly and SXL are not connected, neither do payment systems.You can sign up a SXL account with your mobile phone number.

Q: Will the visitors outside Mainland China able to access SXL sites?

Yes.

Q: I can't read Chinese, how can I use SXL to edit my site?

SXL has a beta version of SXL site editor in English! You can send a request to SXL support at [email protected].

Q: Can I use my domain on SXL's site?

If your domain is registered fromMainland China domain registrars, then yes.

If it's not, then the domain must be transferred to Mainland China domain registrars to apply for an ICP Filing ('Bei'an' in Chinese) and connect to China server.

Q: Why can't I see my site after I publish?

Due to the regulations from China, all sites must be reviewed before going on live:

- A site with sxl.cnfree URL (e.g. name.sxl.cn), it takes24-48 hours to review and go live if it passes the review.- A site with a custom domain (e.g.www.domain.com), the site can be live first. But still it needs to be reviewed, once found any violation, the account will be banned.

If your site is already connected to a custom domain and set up properly, then you might be missing ICP Filing ('Bei'an' in Chinese).

Q: Why do I need to apply for an ICP Filing ('Bei'an' in Chinese)?

According to Measures for the Administration of Internet Information Services and Registration Administration Measures for Non-Commercial Internet Information Services, China mandates a filing system for non-commercial Internet information services and a licensing system for commercial Internet information services. Anyone that has not obtained an ICP registration is prohibited from operating Internet information services. Specifically, all websites that provide services to Mainland China must first obtain the ICP registration.

You can read more here (SXL sites are hosted in Alibaba Cloud).ICP Filings are not required for websites hosted on servers outside Mainland China.

Q: Can you help me apply for ICP Filing?

We can provide you each paid site with an ICP Filing registration number for free. However, you will complete the process yourself, since it requires sensitive information. You can read more here (SXL sites are hosted in Alibaba Cloud).

Q:Can I apply for ICP Filing for my domain: domain.org?

No, .org domains can't apply for ICP Filing.

Not all domains can apply for ICP, the top-level domain (TLD) of the domain name for ICP application must be approved by MIIT (Ministry of Industry and Information Technology).

You can go to the MIIT website to query the domain name extensions supported by ICP Filing.

Q: How long does it take to complete ICP Filing?

It usually takes 3 to 20 business days. During this time, your site cannot be accessed.

Q: Idon't have a company in China, can I create sites with SXL?

Yes, you can create a personal website in SXL.

However, if you need to have Wechat Pay or Alipay for your store, then a business license is a must.

Q:I am not from China, and I don't have a company. Can Iapply for ICP Filing?

ICP Filing allows individuals to apply. Foreign individuals that have a fixed residence in China may apply for a personal website.

We hope you'll find this useful! Let us know if you have anyquestions by sending an email tous at [email protected] or chat with us. We'd love to hear your feedback!

Or you can contact our SXL support to learn more about SXL:1. Email: [email protected] 2. Live Chat : after login your account, and click on the question mark icon at the bottom right side. You will be prompted to enter your question, then click on "Chat with us".3. WeChat: sxl-cn

Note: For background images, check here: https://support.strikingly.com/hc/en-us/articles/214364898-Check-Background-Sizes-Settings

What size should my images be?

Strikingly is designed to handle a wide range of image sizes for a huge variety of different screens sizes, sections, layouts, and templates. But sometimes it's still good to have an idea of what dimensions to upload.

Here are some general guidelines! First, take note of roughly how wide the image shows up on the page.

chat

Background images:1600x900px. Read this article for more guidelines.

Full-width images:At least 1400px wide for highest quality. (Height doesn't matter.)

Half-width images: At least 700px wide for highest quality.(Height doesn't matter.)

1/3 width images: At least 480px wide for highest quality.(Height doesn't matter.)

1/4 width images: At least 360px wide for highest quality.(Height doesn't matter.)

Small icons/logos: At least 100px wide.

Gallery images: Any size is fine! Gallery images will open in a lightbox overlaid on top of your site.

REMEMBER: These pixel dimensions ARE NOT EXACT.This is because Strikingly optimizes for a wide range of screen sizes, from large TVs to tiny phones, so there is not one single pixel-width for any image. These guidelines are only to ensure quality for a large range of image sizes.

What if my images are too small?

Generally, if your images are a bit smaller than recommended, it's not a problem at all -- they will just havesome extra space on the sides. But if your images aremuch smaller than recommended, there will be a lot of extra space, and that extra space could look bad. You can consider changing layouts, or using a different section instead!

What if my images are too large?

If the dimensions are too large, but the file size is below 15mb, that's not a problem! We'll automatically scale down images so they load fast, and your visitors are not downloading unnecessarily large images.

Got any more questions? Contact us at [email protected] or with us

If you're a Pro user, you can now enable search on your site! This is useful if you have a lot of content on your site -- lots of pages, blog posts, or products.

Activate Site Search in the Settings dialog:

[email protected]

After activation, visitors will see a search icon in your main navigation. When a visitor clicks this search icon, they'll see the search page, where they can type in a query:

What can the visitor search on this search page?Blog posts, store products, and site pages! The full text content of each of these pages is indexed by our search system, so your visitors are more likely to find whatever they're looking for.

What languages does search support?Our site search handles all languages right out of the box, with no configuration needed.

If you want to link to this page, just put "/search" after your domain name. E.g. www.mydomainname.com/search

Please contact us on live chat or email us at if you have any questions!

Strikingly Simple Store allows you to easily charge sales tax on all products in your shop. Note that this feature is only available for Pro users and businesses in EU covered by VAT laws.Taxes can be extremely complicated so be sure to consult a tax professional for questions about applicable tax laws.

Getting Started

1. To set up VAT, go to your Simple Store Dashboard and click the [TAXES] tab. Select "EU VAT Tax" from the Tax Mode dropdown.

chat

2. Enter the tax rate in the field. You can choose to add different rates for all countries, or varied tax rates based on location. Make sure that you've consulted with a tax advisor before setting up tax rates!

This will apply the the tax rate to all orders (excluding shipping). Your tax rate applies to:

The subtotal before shipping cost is added on (if applicable)

The subtotal after discounts (if applicable)

Every item in your shop

Every location you ship to

Checkout

Taxes will appear in your buyers checkout process like this:

Note:

If you enable tax in your store, the tax is calculated by using this formula Tax = (Tax Rate x Price) / (1+ Tax Rate).

If buyer has a coupon, tax should be applied to the discounted subtotal.

Reporting

While we currently do not have an accounting feature that would allow you to calculate the total tax that you've collected through your shop, you can still export the data from your Simple Store's order management dashboard. The data will be downloaded in a .CSV file.

In case you need help seeing up VAT for your store, shoot us a line at [email protected] orwith us.

You can now send your newsletters from your own custom domain! This is perfect if you want to push your branding and personalize all your customer facing communication.

Initial Requirements

Here's what you need to send newsletters from your custom domain:

A custom domain from Strikingly

An email address registered through Strikingly

A Pro or VIP account

If you don't have a domain with us yet, you can register one or transfer your existing domain to us. Once that's done, get your own custom email address here !

Set Up Custom Domain on Newsletter

Once you've satisfied the initial requirements, follow these steps to set up your own domain on your newsletter:

1. Create your newsletter.

2. Under "From Name", click the "Send from a custom domain" link.

chat with us

3. On the pop-up window, select the domain where you want to send your newsletter from and set an email address.

You can use any email address as your Send-from address. However, if you want to receive replies from your newsletter, use an existing email address.

When you don't set any custom domain, your emails will be sent through [email protected].

IMPORTANT: If this is the first time that you'll use your custom domain to send newsletters, we need to prepare your domain.This usually takes less than 10 minutes, but could take up to 24 hours. If your domain isn't ready yet after 24 hours, chat with us or send us an email.

4. You're done! You should now see your selected email address from the left panel of your newsletter.

Having trouble setting up your email address on your newsletter? Email us or better yet, !

NOTE: The Newsletter feature is included in the VIP plan. VIP users can send up to 10,000 emails per month to 2,000 different email contacts. If you're not on a VIP plan, you can send up to 100 emails per month as a trial of the Newsletter system! Upgrade to VIP here.

How do Strikingly Newsletters work?

Our Newsletter feature lets you send emails to your contacts collected through your website forms (Contact/Sign up form, blog subscription form, Simple Store sales), as well as contacts imported manually) You can find this feature in Dashboard > Audience.

The Audience page lists all your sites' form responses in one convenient place, where you can manage conversations in an inbox style. Once you've collected form responses from your site, you can send them all a newsletter to engage with your audience and get them to return to your site!

chat

How to compose your newsletter:

Just type directly in the editor to add content to your newsletter!Add text, buttons, images, and links.

Selecting recipients

If you'd like to send your newsletter to a certain group of contacts (buyers from your store, blog subscribers, etc.) you can set the recipients using filters.Note: You may only choose the recipients depending on the site and source. Manual selection of contacts is not possible at this time.

After editing your newsletter, you have the following options to choose from:

Send test email - You can use this option to send a test newsletter to your personal email. This lets you see how the actual newsletter looks

Save As Draft -If you're not done editing yet, you can save what you've created so you can work on it later.

Send Newsletter Now -When your newsletter is ready, you can use this option to send it out to your list.

Need help? Shoot us a line at [email protected] orwith us.

For sellers in the United States, Simple Store offers a way to easily charge sales tax on all products in your shop. Note that this feature is only available for Pro users and businesses in the US that have a sales tax ID. Taxes can be extremely complicated so be sure to consult a tax professional for questions about applicable tax laws.

Getting Started

To set up sales tax, go to your Simple Store Dashboard and click the [TAXES] tab. Select "US State Tax" from the Tax Mode dropdown.

chat

Onceyou'vedecided on a tax rate with your tax advisor, enter the tax rate in the field. You can choose to add different rates for all states, or varied tax rates based on location.

This will apply the flat tax rate to all orders (excluding shipping). Your tax rate applies to:

The subtotal before shipping cost is added on (if applicable)

The subtotal after discounts (if applicable)

Every item in your shop

Every location you ship to

Checkout

Taxes will appear in your buyers checkout process like this:

Note:

If you enable tax in your store, the tax is calculated by using this formula Tax = (Tax Rate x Price) / (1+ Tax Rate).

If buyer has a coupon, tax should be applied to the discounted subtotal.

Reporting

Wedon'thave an accounting feature for calculating the amount of taxesyou'vecollected through your shop but youll be able to export the data through the order management dashboard, in a CSV. file here:

In case you need assistance, shoot us a line at [email protected] or with us.