Sunrise Senior Living Employee Reviews
Out of 213 Sunrise Senior Living employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Sunrise Senior Living improve their work culture. The Customer Support team, with 69% positive reviews, reports the best experience at Sunrise Senior Living compared to all other departments at the company. The Operations team offered the most constructive feedback, with 45% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
it is a Great team
Honesty and compassion when working with seniors
give us lots of training
they show up to work
My leadership team has been helpful
What does the leadership team need to get better at?
The leadership needs a intensive evalution and learn how to communicate and how to solve personality Conflicts
Proper, respectful communication with their team
Lead by example and accountability
Hire EDs and management teams that care.
They practice top down managment and don't understand how to lead.
Review from Operations Dept
What is the best part about your compensation package?
Insurance is good for the employee
Health and dental insurance plans
The team worjs with you to maximize use.
Salary is best part so far
Medical and dental packages are reasonable.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Management to be there supporting the employees and their residents
If it had stayed at the levels promised when the company i worked for was purchased, as i was promised it would
For the amount of work, pay is not enough to compensate my time and talent
better pay more time one on one with residents
Fair raises more bonuses or incentives
What are some of the best things about your team?
Helping and caring foe the most part
The leaders are satisfactory and are give examples of team leadership
Most were very hard workers and carrd sbout the residents
we all work extremely hard, we are more often than not understaffed and over worked
They work together to produce results
What do your coworkers need to improve and how could you work together better?
Too many cliques. New hires aren't given the support they need, it was almost like a hazing...
Respect, communication, organization and cleaning up after themsleves
Review from Operations Dept
Be more positive, not rushed.
Removing them from the building - there is no place at Sunrise for a toxic work enviroment.
Review from Customer Support Dept
Respect eachother give understanding show up so we r not short staffed everyday dont come in and refuse to do your job when your caring for people
What is most positive about the culture and environment at your company?
The most positive about the companys culture is everyone is pleasant and productive
Diversity is very high here
The employees who work hard and struggle to meet residents needs
it positive sometimes and sometimes not
My team members are close knit group, more like a family, each one dedicated to giving the best care possible to our residents.
What needs to change to make the company culture better?
This Community will only thrive if staff and Exective Team is replaced. Very toxic enviroment, you feel it when you walk into the community.
More pay and vacatiob
What did you like most about the interview process?
first interview was great very nice lady second interview ok 3rd interview with manager ok but alot of what she said turned out alot different than what she said in interview
Interaction with numerous people in different communities during the on boarding process.
the community was welcoming and gave useful information
Personal and comfortable , a very pleasant experience
How they listen to you
What would you improve about your company's interview process?
The length of time is rediculious
They are desperate for employees so they just hire anybody
What makes you most happy at work?
The residents, they are so appreciative
My residents and team members.
seeing the residents and intereacting with them
The feeling I get helping our residents enjoy their time here.
Having a supervisor I can talk with
What's going wrong and how can it be improved?
Too much middle management all focused on what corporate sales wants.We arent dumb, this is a for profit company, but we unilaterally overpromise & underdeliver so it is embarrasing and distressing getting too many residents moving in whose needs & expectations cant be met becsuse we dont staff well
Better pay and treatment of the hourly staff will translate to better service for the residents
Be more service oriented and caring of employees
Short staffing over working underpaying no disipline
The way our boss talk to us