B+
77/100
Sunrun Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Closing a deal at least once a week.
Review from Sales Dept
Knocking jobs out and getting hours
Review from Operations Dept
A successful job free of issues
Review from Operations Dept
The sense of accomplishment I get
Review from Sales Dept
Ok ok ok ok ok
Review from Sales Dept
Working with people and families
Review from Sales Dept
Interacting with good people from stores, and my team
Review from Sales Dept
Overtime , and new equipment
Review from Design Dept
Freedom and flexibility helping customers
Review from Sales Dept
Being able to solve complex problems with supportive people.
Review from Operations Dept
Bringing people to solar and seeing its growth!
Review from Sales Dept
I’m the most happy at work when it comes to interacting with customers and potential customers and my teammates and the potential of providing
Review from Sales Dept
Making a big difference in pur shared planet! Our utility still imports oil and desiel to power 50 percent of our grid . giving familes predicabilty and control over some the highest utilty rates on the planet
Review from Sales Dept
Getting more appointment at very near intervals & more signed
Review from Sales Dept
Performing my responsibilities beyond my manager's expectations. Satisfaction from delivering tangible results day in and day out. I would consider myself a top-performing employee, and I take great pride in my work, and the results speak for themselves.
Review from Business Development Dept
I am happy that work is in an industry that is evolving and a company that is growing.
Review from Sales Dept
When we all Win and seeing others happy!
Review from Sales Dept
Getting things done; making progress; cleaning up messes.
Review from Legal Dept
Getting things done that have a long term value
Review from Product Dept
support however there are very few of them to accomodate us all
Review from Customer Support Dept
What's going wrong and how can it be improved?
Major lack of communication with the customers. Sales teams are over promissing and setting unrealistic expectations for the customer. I hear every day from customers how terrible our customer service is and how they get left in the dark for months or even years on issues with their solar systems
Review from Operations Dept
There are not enough characters allowed in this section for me to fill this out appropriately. In short, stop focusing on your relevant things and focus on listening to what your employees say. I have filled out probably a dozen surveys in my tenure here and things have only changed for the worse
Review from Operations Dept
They treat their customers terribly, and they do the same thing to their low level employees. The company needs a major shake up if it has a chance.
Review from Operations Dept
The amount of work expected to be done by so few people is ridiculous. Our systems are cobbled together and our technical resources are either too buried to make a dent in their project backlog, too burned out & check out, or not competent enough.
Review from Finance Dept
Do what we say we are going to do. Do the job right the first time.
Review from Sales Dept
The manager assigned to us doesn't give recognition or credit where credit is due, not even a good job. Its just ignored.
Review from Operations Dept
Expectations are unclear, lack of accountability across departments, and an attitude unwilling to openly discuss project specifics plague my daily work. There are a lot of people who may have been invaluable at one point, but there is a clear lack of continuing education as the industry persists.
Review from Design Dept
That sounds leaders are not leaders, they are sales reps. The only way that they know how to bleed people is to encourage people to take selfies. They are not skilled and inspiring and motivating people, The guilt and shame, people in group settings. Very high employee turnover
Review from Sales Dept
It seems alot of customers are not the most excited to hear about solar. I believe we should just be in retail and not going to peoples houses and interrupting their family time or day off. It seems that it makes them less likely to go with Sunrun because of the constant push to go solar.
Review from Product Dept
Im not excited or unexcited to come to work
Review from Customer Support Dept
I think we have an opportunity to define who we are and what we stand for. I also think we need to do a better job of holding people accountable for their actions.
Review from HR Dept
In 300 words? It's not possible to cover everything. We are understaffed and underpaid, with poor supervisors and management and minimal group discussion to strengthen our knowledge base (because of management restrictions on meetings). Those who point out the problems are the first out the door.
Review from Customer Support Dept
Right now, we're in a season of major change and it's putting an immense amount of strain on all of us. It would be nice if more preparation and consideration was taken in account for how decision would affect the people doing the work.
Review from Customer Support Dept
Please take thoughtful time to consider each change and how it impacts the employee in addition to the customer. Changes are thrown out without much notice and we the people have to figure out the problems and solutions. It is very time consuming and stressful. Need work-life balance.
Review from Operations Dept
Major delays with the design team and only have one crew in the area to schedule on. Customers get misinformation from salesman regarding cost of services. Cost of electric bill without solar creating major financial burden that we do not assist with. Overworked case managers with high caseload.
Review from Customer Support Dept
Have Salesforce Admins regularly meet with individual contributors for ideas on how to improve Service Console. Simplify systems and processes. Reduce red tape. Better onboarding and training for new hires.
Review from Customer Success Dept
We have multiple members of the team doing double the workload due to short staff. We are unable to get approval for additional headcount.
Review from Operations Dept
Take care of the customer, try to make it easier for the employees
Review from Sales Dept
The work load and stress is way too much, we need more support
Review from Admin Dept
I'm on a small team and the volume is outrageous. Management has these expectations that seem impossible given said volume and no people. If someone wants to take time off, we drown and then get questioned. It's exhausting. I feel guilty taking breaks because it just chaos.
Review from Operations Dept
What do you like best about your company?
If you put in the hard work and deliver results, it's recognized and rewarded (it's not easy - no one said this would be easy)
The people and the work
What would you most like to see improved at your company?
Greater connection/collaboration between branches and corporate teams.
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